Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Booking Calendar user integration
    =============================

    Dear Booking Calendar support, I have the following question:
    Is it possible to integration wordpress user into the booking calendar registration form?
    I mean the following:
    1) I do not want everybody to be able to make a booking, but only registered wordpress users, which have to login with their login and a password before they can get to the booking form.
    2) I want, that Name and Family name, email address would be already pre-filled in the booking calendar form by using information from wordpress user profile and that this information would not be possible to change by a user.

    Is it possible?

    • Hello.
      1) You do not need to have such integrations of the user into Booking Calendar form. And its does not possible in actual versions.
      You can insert the booking forms into the password protected pages (its standard functionality of wordpress) and inform this password only to your registered wordpress users. Its means that only your registered users can make the bookings.
      2) You need to activate the "Auto-fill fields" option at the General Booking Settings page in form section. Then such info (like name, email, etc...) will be autofill from the user profile. But these fields still will be editable by the users.
      You can hide such fields in your booking form. Just open the Booking > Settings > Fields page and for the shortcodes:

           <p>First Name (required):[text* name] </p> 
           <p>Last Name (required):[text* secondname] </p> 
           <p>Email (required):[email* email] </p>   
      

      set this:

      <div style="display:none;">
           <p>First Name (required):[text* name] </p> 
           <p>Last Name (required):[text* secondname] </p> 
           <p>Email (required):[email* email] </p>   
      </div>
      

      Kind Regards.

  2. Hi,

    I need to build a booking system for only 6 guest suites.

    - Does the free version not provide adding resources?
    - Is the business large version the only version that allows searching for a resource on the client side?
    - Is there a way to have a free trial evaluation period to determine if this tool is suitable for my needs?

    Best Regards,
    Pat

    • Hello.
      1) only one default booking resource (room/appartment/house). That's why there are no seletions of booking resources in this version.
      The multiple (unlimited) number of booking resources supports in the paid versions of Booking Calendar. You can check info about this at the plugin website here http://wpbookingcalendar.com/overview/#booking-resources
      2) Yes, the search availability on front-end side among exist booking resources based on check in/out dates and number of visitors, available on the Business Large and MultiUser versions only. Please read more here: http://wpbookingcalendar.com/overview/#search
      3)Unfortunately, there are no trials of paid versions of Booking Calendar.

      You can test Booking Calendar live demos at this page http://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Kind regards.

  3. Customization to remove a payment information from booking listing
    =====================================================

    Dear booking calendar support,
    Our site does not assume any payment for bookings, therefore I have a question on whether it is possible to remove any payment information from the booking listing/
    E.g. now for every booking it has a payment status and a price fields. In our case payment is “unknown” and price is 0.
    Would it be possible to customize booking calendar to remove these fields?

    • Hello.
      Please open this file ../{Booking Calendar Folder}/lib/wpdev-bk-lib.php

      1) then find this code:

      <?php make_bk_action('wpdev_bk_listing_show_payment_label', $is_paid,  $pay_print_status, $payment_status_titles_current);  ?>
      

      and replace it to this code:

      <?php // make_bk_action('wpdev_bk_listing_show_payment_label', $is_paid,  $pay_print_status, $payment_status_titles_current);  ?>
      

      2) then find this code:

      <?php make_bk_action('wpdev_bk_listing_show_cost_btn', $booking_id, $bk_cost );  ?>
      

      and replace it to this code:

      <?php // make_bk_action('wpdev_bk_listing_show_cost_btn', $booking_id, $bk_cost );  ?>
      

      Kind Regards.

  4. I'm mowing my site with booking (Version: 9.Business.Small.SingleSite.5.0.3; Type: Business Small) to another server.
    I found Export feature, but can't find Import one

    How can I transfer bookings to another server?

    • Hello.
      No, that export feature does not useful during moving to other website.
      You need to transfer the Booking Calendar files from the wp-content/plugins/{Booking Calendar Folder} of old website to new website.
      According transfer of the Booking Calendar Data. Please backup and restore to the new site the DB tables that is starting from the "wp_booking" term, for example using the phpMyAdmin tool. Also you will be need to backup and restore some records from the wp_options table, where option_name fields are starting from the "booking_" term.

      It's possible to make the transfer plugin from old to new website only once. And you must to delete plugin at old website, after transfer and tests.
      Kind Regards.

  5. Modification vs. booking cancellation on Booking Calendar Business Small Single Site
    ==================================================================
    Dear Booking Calendar support,

    We are deploying the Booking Calendar Business Small Single Site, which has a feature for cancellation and modification.
    I just noticed, that there is quite subtle difference between booking cancellation and modification, since modification also allows to cancel all but one days. I think such difference may be confusing for some of the customers.

    But I am just thinking, that if booking modification would allow to modify booking in such a way, that it would contain no days booked, than the difference between booking modification and cancellation would be eliminated and we could leave only with booking modification.

    So, the question is: it possible to allow modification of booking in such a way, that a user can remove all days from booking?

    • Hello.
      Sorry, right now such type of "cancellation" as in your description is not possible in the actual versions of Booking Calendar.
      Kind Regards.

    • Hello.
      You are having this JavaScript errors:

      Error: SyntaxError: missing ; before statement
      Source File: http://outbackvision.com.au/telehealth/book-a-telehealth-consultation/
      Line: 210, Column: 287
      Source Code:
      ... ase check more about this issue at <a target='_blank' href="...
      

      Please try to make this fix.
      Please open this file ../{Booking Calendar Folder}/lib/wpdev-booking-class.php

      then find this code:

      document.getElementById("'.$my_random_id.'").innerHTML = "'.sprintf(__('%sWarning! Booking calendar for this booking resource are already at the page, please check more about this issue at %sthis page%s','wpdev-booking'),"<span style='color:#A00;font-size:10px;'>","<a target='_blank' href='http://wpbookingcalendar.com/faq/why-the-booking-calendar-widget-not-show-on-page/' rel="nofollow">",'</a></span>').'";
      

      and replace it to this code:

                                                    document.getElementById("'.$my_random_id.'").innerHTML = "<span style=\'color:#A00;font-size:10px;\'>'.                                                      
                                                             sprintf( esc_js( __('%sWarning! Booking calendar for this booking resource are already at the page, please check more about this issue at %sthis page%s', 'wpdev-booking') )
                                                                      , ''
                                                                      , ''
                                                                      , ': http://wpbookingcalendar.com/faq/why-the-booking-calendar-widget-not-show-on-page/'                                                            
                                                              ) 
                                                      .'</span>";
      
      

      This fix will be exist in the next update of Booking Calendar 5.4.3 and newer...

      • Hi.
        I have made the change you wanted. Its not fixed

        Please tell me how to fix it.

        • Hello.
          Ok, its seems that you do not close some HTML element (like </div>) in the booking form at the Booking > Settings > Fields page (or you have some mistake in your theme template about not closing HTML tag).

          So please open the Booking > Settings > Fields page, and recheck that you correctly open and close your HTML tags there. Each <div> element, must have relative closed </div> element, etc...
          If you still will have this issue, please send your configuration of booking form from the Booking > Settings > Fields page in TXT file to this email: support @ wpbookingcalendar.com

          Kind Regards.

  6. Double booking qustion.

    Is it possible to set one's session time?

    preventing double booking is good but if first visitor doesn't click sumit button?,
    others cannot book for days even there is empty resource

    i hope you understand my english. thank you

    • Hello.
      1) This option: "Checking to prevent double booking, during submitting booking" at the General Booking Settings page in "Advanced section" is working only for the FULL days booking (not time-slots or when you activated check in/out times), and also only for the booking resources with capacity = 1 (in the Booking Calendar Business Large version ).

      2) Also if 2 visitors start making the bookings in the same time (at different browsers), and one visitor does not click on "Submit" button, the second visitor, of course can make the booking, and submit his booking. But if the first visitor make submit of his booking firstly (before submitting of booking by the second visitor), then the second visitor will not be able to submit his booking, because this date(s) already booked by the first visitor.
      And of course all this will work with limitations, which explained in point #1.
      Hope its clear now.

      Kind Regards.

  7. Is it possible to have an attachment for the email templates?

    • Hello.
      Unfortunately, right now Booking Calendar versions do not support attachments for the email templates. Sorry.
      Kind Regards.

  8. Hello wpbookingcalender-Team,

    in the settings there is the possibility to allow the users to book a day multiple times, then no booked day will be displayed in the calendar. If I uncheck this option, the not confirmed and the confirmed bookings will be displayed. Is it somehow possible to only allow them to book not confirmed bookings multiple times and confirmed ones will be displayed as confirmed in the calendar?

    Great Plugin!

    Best Regards,
    Sascha

  9. Dear developper,

    I’ve installed your wonderfull reservation system using your plugin (Medium business version): http://carolinemccann.ca/reservations/

    I have many ressources with a few time schedules each.

    Everything worked perfectly until recently, where system started to act erratically.

    3 main problems:

    1-) For every ressource, sometimes, captcha suddenly appears broken or doesn’t appear at all.

    2-) For some ressource, left margin is broken, as the content appears stacked on extreme left of the window.

    3-) For one specific ressource « mets à la cocotte », everything seems fine but we cannot fill the fields.

    I am currently using version 5.4.1 of Business Medium

    Every other plugin is up to date:
    Akismet 3.1.1
    bbPress 2.5.8
    Contact Form 7 4.2.1
    Duplicate Post
    Limit connection attempts 1.7.1
    Revolution slider 4.6.4
    WooCoomerce 2.3.13
    Word fence security 6.0.11
    WpBakery Visuel Composer 4.3.5

    Thank you very much for you help,

    Alexandre Donato

    • Hello.
      Please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      If you still will have this issue, please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      Also please recheck this troubleshooting instruction relative to the captcha: http://wpbookingcalendar.com/faq/captcha-showing-problems/
      If the captcha still will not show, please recheck your error.log file in your serve configuration for the any relative errors.
      Kind Regards.