Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,
    Im thinking on buying ths plug in,  i have a question, did you guys offer the availability of upload csv or some sort of offline option, in case the internet fail?
    Thanks 

    • Hello.
      The Booking Calendar paid versions are support export to csv formats.
      But Unfortunately the Booking Calendar is not support the import of the Bookings from the externals files or sources, yet. Sorry.

  2. Hi,

    Although my client is very happy with the install of the calendar system - since installing WordPress and Booking Calendar into a subfolder of the main website our Google rankings have plummeted.

    I appreciate this could be a number of things other than Booking Calendar but just wondered if you had any suggestions or if you have been asked about this in the past? 

    Thanks,

    Adam. 

    • Hello,
      Sorry, but I have no any relative info about this issue. Booking Calendar is just use several scripts and show the booking form at the page, so I am do not sure, that its a reason of that issue.

  3. Dear Support team,

    thank you for the great plugin. I am using the Business Large version and am very happy so far. 

    I have a couple of questions where your help is greatly appreciated:
    1. I want to do the following. Show the availability calendar for a certain resource on the first page --> user chooses days he wants to book and clicks on "Continue" button --> on the next page, user sees the cost and the fields for entering his personal information and a button to send the booking request. It would be very, very helpful if this is possible. 
    2. When clicking a date in the availability calendar, I have noticed that the date is only selected when the user clicks exactly on the number. So when the user clicks on the box of a certain day, but not exactly on the number, the date is not selected. It would be very good for the user experience if the user can click anywhere in the box (including the white space surrounding the letter). Is that possible somehow?
    These questions are not so important and probably much easier to solve:
    3. How do I change the date format in the search box? Currently, it is year-month-day, and I want to change it to day-month-year
    4. Is there a way to increase  the box size of the date fields in the search box? When choosing a date in search, one can only see the year and half of the month, but not the day. I would like to increase the length of the box to display the whole date.
    5. Is it possible to decrease the margins before / after the booking form?
     

    Thank you very, very much in advance for your help.

    Best regards,
    Fabian 

    • Hello.
      1) Please check this instruction https://wpbookingcalendar.com/faq/customize-booking-form-for-having-several-steps-of-reservation/
      2) the selections have to work also, when you are clicking on the space near the number. Probably its some CSS conflict issue in your site, so please send the link to the page with booking form ,we will check and try to help you.
      3) Sorry, right, now its not support changing the format in the search form.
      4) Yes, please send the link to the page with booking form, where you are want to make this decrease,so then we will try to help you.

      • Thank you for your quick help!

        1) Thanks! Sorry for overlooking this in the FAQ.
        4) I want to change the margins before and after the booking form on a page, for example on <a href="https://www.ferienwohnung24-garmisch.de/ferienwohnungen/grosser-waxenstein-1-4-personen/">this holiday home page</a> as well as <a href="https://www.ferienwohnung24-garmisch.de/ferienwohnungen/rossberg-2-4-personen/">this holiday apartment in Garmisch</a>.

  4. Hi,

    I'm trying to add SSL to a couple pages of my site. When I activate it, the calendar disappears off of those pages. How can I fix this?

    Thanks,

    Jody

    PHP version 5.3.14
    WP version 3.5.1
    Business Med Single Site version 4.0.2 
    I'm also using Better WP Security plugin, by Bit51, if that matters 

     

  5. Hi,

    I have been trying to configure the plugin in the most economical way without having to create multiple forms and pages and resources, but keep getting stuck on the issue of not being able to select from multiple resources on a single page.

    I am aware of the selection of resources from a single page in the FAQ, I had a go at setting that up, but go stuck on 2 things, 

    1. I do not want to show all the available resources, I would like to be able to show only those I select, can I just enter the resource IDs?

    2. I could also not see where I could choose which form was shown, is this possible.

    3. Also I'd prefer not to modify the pages template, could the code be modified to work in the page/post editor?

    and finally reading up in the forum, multiple resources on a single calendar/form was mentioned as possibly being included in a future release, is this still planned.

    Thanks for you help 

    • Hello,
      1) If you are want to show the selections only specific booking resources, and not all as its explained at this instruction: https://wpbookingcalendar.com/faq/selection-of-booking-resources-using-select-box/

      So you are need to replace this code:

      <?php global $wpdb;
       $types_list = $wpdb->get_results( "SELECT booking_type_id as id, title FROM ".$wpdb->prefix ."bookingtypes" );
      foreach ($types_list as $tl) { ?>
      <option value="<?php echo $tl->id; ?>"><?php echo $tl->title; ?></option>
      <?php } ?>
      

      to the several lines with your booking resources, like this

      <option value="3">Resource #3</option>
      <option value="5">Resource #5</option>
      

      ...
      where 3 - its ID of the resource, and the "Resource #3" - its title of the booking resource.

      2) Please check the similar question here: https://wpbookingcalendar.com/support/comment-page-139/#comment-5156
      3) Unfortunately, that code from the FAQ instruction can not be inserted into the content of the WordPress editor at edit post page. In the next update of plugin will be possible to use the special shortocde for the booking form selections, but right now its not available yet.

      I am not sure that understood this "multiple resources on a single calendar/form ", can you explain it more detail or send the link to the previous mentioned info about that?

      • Thanks I'll give that a go.
         
        Re multiple resources in a single calendar, see this link https://wpbookingcalendar.com/support/comment-page-32/#comment-1144, another user posted the suggestion of adding multiple resource selection to individual calendars, you mention adding his idea in a future update.
         
        multiple resource selection could work like the following.
         
        1. I am a restaurant, and I have 3 dinning rooms that can be booked for parties. Big Room, Medium Room and Small Room.
        2. In the backend, I create the three rooms as resources and I create my booking form which has an extra field called resource selection, could be in a select dropdown, radio buttons, multiple select.
        3. I go to the WP admin and add my calendar where I choose the 3 room resources I want to be able to book on the calendar
        4. in the front end when the calendar and form is displayed, I can now select a resource to book, once a resource has been booked for the day it cannot be booked again (unless using the capacity feature to add more than 1 of the resource), perhaps when a resouce is booked it shows in the calendar tool tip, would also be good if the user was not able to select it from the select function.
         
        I'm sure I am not the only person who would like this feature, it would round out the plugin for those of us who don't fit into the Hotel Model or the 24hr appointment/timeslot feature.
         
        Anyway will give your suggestions a go
         
         

        • Hello,
          In the next update of the plugin, instead of the configuration from the FAQ, will be possible to use special shortcode to make such booking resource selections.
          This shortcode will support the special list of booking resource IDs.

      • I changed the code to the following to manually get the resources, but the calendar and forms do not appear when selected, have I missed something?

        <?php if ( strpos($_SERVER['REQUEST_URI'],'/education/online-booking/calendar-and-booking-form/') !==false ) { ?>
        <label for="calendar_type">SELECT YOUR SESSION TIME:</label>
        <select name="active_booking_form" onchange="jQuery('.bk_forms').css('display', 'none');
        document.getElementById(this.value).style.display='block';" >
            <option selected="selected" value="select">Please Select</option>
            <option value="24">9:30am</option>
            <option value="27">11:00am</option>
            <option value="26">12:30pm</option>
         </select></p>
        <p><?php foreach ($types_list as $tl) { ?>
        <div class="bk_forms" id="<?php echo $tl->id; ?>" style="display: none;"><?php do_action('wpdev_bk_add_form', $tl->id, 1); ?></div>
        <?php } ?>
        <?php } ?> 

        • Hello,
          You are need to have instead of this code:

          <p><?php foreach ($types_list as $tl) { ?>
          <div class=”bk_forms” id=”<?php echo $tl->id; ?>” style=”display: none;”><?php do_action(‘wpdev_bk_add_form’, $tl->id, 1); ?></div>
          <?php } ?>
          

          this code:

          <div class=”bk_forms” id=”24” style=”display: none;”><?php do_action(‘wpdev_bk_add_form’, 24, 1); ?></div>
          <div class=”bk_forms” id=”27” style=”display: none;”><?php do_action(‘wpdev_bk_add_form’, 27, 1); ?></div>
          <div class=”bk_forms” id=”26” style=”display: none;”><?php do_action(‘wpdev_bk_add_form’, 26, 1); ?></div>
          
  6. Hi, I would like to ask, is it possible to write something next to the CAPTCHA? (I need to add something like 'Please rewrite the code from picture'). Thanks in advance.

    • Hello.
      It's possible at the any paid versions of the Booking Calendar. You can write it near the captcha shortcode at
      the Booking > Settings > Fields page.

  7. Hello, I am really interested in buying the paid version.

    Can you ensure it is possible to get this layout in the homepage box with the paid version:

    [Arrival date] - [Departing Date] - [Hosts number] [BUTTON]

    By pressing [BUTTON] I am redirected to the available properties.

    When I've chosen the property, in the page the price and the "Book now" button are available.

    If I am not narrowing down the properties through the aforementioned homepage box but I am accessing directly to the property, a "check availability" box is available on the property page.

    • Hello.
      Probably you are mean the possibility to search the all available booking resources for the specific dates.
      The possibility to search the availability is possible at the Business Large version of the Booking Calendar.
      You can configure the search form at the Booking > Settings > Search page at admin panel.
      You can test the search form in action at live demo here https://bl.wpbookingcalendar.com/search/

  8. I need an appointment system for my doctor office. I have 5 doctors that each have their own schedule. Can I use this? 

    • Hello.
      Thank you for interest to the Booking Calendar.
      If you are need to have multiple, independent booking admin panels for the each registered WordPress users(doctors), so then you are need to check the MultiUser version. At this version each WordPress users can have own individual booking admin panel and can see only own bookings, booking resources and some settings (like form fields or email templates) and also can insert the booking forms with calendars into the own pages.
      Please test all this at the live demos of those versions here https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

  9. Hi
     
    I bought the plugin for a small business, but unfortunately can't use the payment system because paypal does not support ZAR.
    I need the payment part to be unavailable, at the moment when I click send it takes me to a payment page.
    I just need to the client to click send and a page comes up saying "thanks for booking"
     
    Thanks

    • Hello.
      You can deactivate the all exist payment systems at the Booking > Settings > Payment page.
      So then, when the visitors are made the reservation they will be redirected to the thank you page instead of showing the payment form.

  10. Hello,
    I have created a deposit payment of 12% and I want this percentage on the $summ_original amount (biz_m.php file). I managed to display the right amount for payment (.$cost_currency .($summ_total*0.12) line 953). I know this is not very nice code!
    The idea is that i don't want the percentage to be calculated on the total amount, including the extras, but only at the original amount without any extras, even if they are selected.
    My problem is that i could not find how to alter the amount on the next stage, after hitting the "booking" button (submitting the form). The amount displayed and afterwards "transferred" to Paypal (I use only paypal) is the 12% of the $summ_total.
    Where can I change this (the amount displayed after submit the booking form and "transferred" to paypal) so that I can charge my customers only the 12% (deposit) of the original cost ($summ_original), not the 12% of the total cost($summ_total)?
    Thanks!

    • Hello.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
      Please open the ../booking/inc/biz_s.php file find the content of this function:

      show_paypal_form_in_ajax_request($booking_id, $booking_type, $booking_days_count, $times_array , $booking_form )

      then find this code:

      $summ        = $this->get_booking_cost( $booking_type, $booking_days_count, $times_array, $booking_form );

      and replace it to this code:

      $summ        = $this->get_booking_cost( $booking_type, $booking_days_count, $times_array, $booking_form, true, true );

      the variable $summ will get only original cost, without the additional cost settings. After that you will be able to apply your discount.

      But please note, one more time, we are do not recommend to make any modifications of plugin, because these modifications will not be support in future updates and we are stop support the plugin in that case.

      • Thanks, it works!
        I keep track of every changes (very few) that I made in your code, so I will be able to apply them again, if an update is installed.
        i realy appreciate your quick and accurate response. Great job!!!