Support

Technical help board

Check the FAQ first for existing answers before posting new Questions

If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

8,919 thoughts on “Support

  1. Hi,
    I’m facing some issues when trying to send a reservation :
    I have an error 500 in a message box, then another one with:
    Please check at this page according this error: http://wpbookingcalendar.com/faq/#ajax-sending-error
    When trying to delete a reservation I’ve also an error 500.
    I’ve update in Version 5.3.2 but it still the same problem.
    I tried to reindex, but nothing has changed.
    Can you help me please,
    regards,
    Denis Forzy

    • Hello.
      Can you recheck the error.log file in your server configuration to be sure in a reason of this issue (you can contact about this to your support of hosting company if you do not know where to find that log file)?

      Also what version update of Booking Calendar do you use ?
      Kind regards.

  2. Question on updating.
    I need to update our WordPress to 4.1.1 and I wanted to make sure that my current version of WP Booking Calendar will still work with the new Wordpess version. I am running Version: 9.Business.Large.SingleSite.4.1.2.
    I’m not sure what the newest version of WP Booking Calendar is.

    If I do need to, do you offer any kind of discount on price for people upgrading after the 6 month interval? I have been using this version since 04/2013.

    Thanks for your help.

  3. Hello. We have been using the Booking plugin for a couple years now.
    Version: 9.Business.Large.SingleSite.4.1.2
    on WP Version: 3.9.1
    All of a sudden we have noticed that bookings that are being paid for, are then being cancelled if they haven’t been paid for. We do have autocancellation turned on to cancel orders if payment hasn’t been received in 6 hours of reservation. Any idea why this could be happening all of a sudden?

    Also, is there a way to see cancelled reservations? To reinstate them because of this error.
    Thanks for your help.

    • Sorry Typo:

      ll of a sudden we have noticed that bookings that are being paid for, are then being cancelled AS if they haven’t been paid for.

      • Hello.
        1) Please recheck that you correctly configured payment form, at the Booking > Settings > Payment page. Please be sure that you activated the “approval of the booking, that have successfully paid status.
        If you are using PayPal, you need to have active IPN at your PayPal account (please contact the the support of PayPal if you will have the questions about it). Also instructions about it you can find at the Booking > Settings > Payment page at the PayPal > IPN section.

        You can activate the “auto approval of successfully paid bookings at the Booking > Settings > Payment page at the PayPal section.
        Please configure and activate the IPN settings at the Booking > Settings > Payment page at the PayPal section.

        Please note, the successfully paid status for the specific booking will apply, only if visitor click on the “return to your website” link on the PayPal website, or if you will configure the paypal IPN in the Booking > Settings > Payment > Paypal page and in your paypal account (if you are using paypal as payment system). Otherwise the Booking Calendar will not know about the payment status of the booking, until you manually change it or approve the booking.

        If you was activated and configred IPN statues previously, you can receive emails from IPN to about any possible errors.

        2) Unfortunately, if the bookings was canceled, these bookings does not exist in the DB anymore. In this case you need to restore your DB from the backup (if you are having such backup). Or enter these bookings manually as new booking, based on the email data, that you received after visitor created this new booking.

        Kind Regards.

        • Ah. That makes sense. I bet they didn’t return to the site. I have configured the IPN so that should help remedy the situation.

          Thanks for your help.

  4. Hello, I need to set up:
    a house for rent (which has 4 bedrooms)
    and each of the 4 bedrooms are also for rent when the house is not rented.
    I have added the 5 “properties’ as separate resources.
    Is there a way that when the House is booked the 4 rooms will also automatically be blocked out as unavailable as well.
    is this the parent/child relationship?
    Thanks so much for your help

    • Hello.
      Only in the Booking Calendar Business Large version is possible to set the booking resource (rooms, house, etc…) with specific capacity. In the Booking Calendar Business Large version, possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation).

      You can make the parent resource (a house) and then create 4 child resources (or any other number of rooms, depend from how many rooms you are having). Its means that total capacity will be 5.

      Now you need to create 2 booking forms at the Booking > Settings > Fields page. One form for the “child booking resources” (rooms), and one form for the entire house (parent booking resource). The form for parent booking resources must to have form field for visitors selection with one preselected options, which is = to capacity of this booking resource. In this example its 5 visitors. This field can be hidden, so your visitors do not see it. Its required for booking entire house (parent and all child resources). Then you need to insert the booking shortcode for the parent booking resource (house) and this custom form into the separate page.

      In the booking form for child resources, can be selection of only 1 visitor.

      Then separately at the different pages you can insert the booking forms for the other 4 units (rooms).

      Please note, if one of the child resources will be booked you cannot book the entire house for those dates (the availability will be less then number of visitors) but the dates in the calendar still will be selectable. Also if someone is book the entire hose so then the dates in the calendar of separate rooms will be unavailable.

      Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/
      Kind Regards.

  5. My version is – 9.MultiUser.SingleSite.4.1.2

    And I just requested a new update from your link

  6. Hello-

    We have Small Single Site Business 5.3 released 27.01.2015. Running on WordPress 4.1.1 on a LAMP server. When we update our bookings in the admin the info does not update on the post front-end. We are using the short code option to insert on a Page. We can update when we re-insert the short code. What are we missing here? Thanks so much.

    Jordan

    • Hello.
      Please recheck for any cache plugins, like “WP Super Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      Kind Regards.

  7. yes we did apply filter parameters and then we click apply. The page DID refresh and we do see the results and they are all correct. But when we try to export all is where the issue is. It is NOT exporting all the results.

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