Support

Technical help board

Check the FAQ first for existing answers before posting new Questions

If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

7,664 thoughts on “Support

  1. Hi,
    All my emails going out to people booking on the site come from WordPress ["Tasos - Booking system ian.medlock"@msdigital.com]. Is there anyway of getting rid of the WordPress branding?

    • Hello.
      If you are using the booking calendar free version.
      Try to open the login dialog and retry the password. Then recheck what the email address is used in this email. If you will see the “WordPress title”, so then its somewhere in the settings of WordPress.
      Try to open the wp_options table in your DB (using the phpMyAdmin tool or some other DB tool),
      Find the option with name “admin_email” and recheck that the email for this field do not have the “WordPress” title.

      If you are using the booking calendar paid version, please reconfigure it on the Booking > Settings > Emails page.
      Kind regards.

      • HI there,

        Thanks for your reply, we are using the paid version and changed all the setting in the Booking > Settings > Emails page already but we have had no joy – are techies are saying this – might it be a bug?

        e think there may be a bug in the email notification settings.

        When emails are sent by your system only one comes through correctly all others come through to email client as FROM: WordPress

        Admin (booking_email_reservation_adress) FROM email header is correct which is the first entry in database.
        Tasos – Booking system [ian.medlock@msdigital.com]

        All other emails headers are wrong
        WordPress ["Tasos - Booking system ian.medlock"@msdigital.com]
        This is what is in the database.

        Please comment

        • Hello.
          Please try to deactivate one by one your active plugins, may be some active plugin override the “From” field. Because Booking Calendar is sending all emails in the same way by using the wp_mail function. It’s does not add any WordPress title to the email.

          Also, try to check the emails in some new email account (it’s possible that your mail system (like gmail or yahoo), added that contact with “WordPress” title during some first time, and now even when emails do not have that title, it’s still add that title to the emails.

  2. Hi,

    Working with Business Large. Is there a way that children can also be counted towards the resource capacity?

    For example, I have a booking resource with capacity 5 and on booking form user select 2 visitors and 2 children, I would like the remaining capacity of resource for that day to be 1.

    Thanks,
    Mani

    • Hello.
      Unfortunately, only “visitors” form field can apply to the capacity, its means that you need to have the general shortcode for the total number of visitors, and then you can have some other shortcodes, like children or adults, which will just say “part of the visitors from the total number”.

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