Support

Technical help board

Check the FAQ first for existing answers before posting new Questions

If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

7,918 thoughts on “Support

  1. Have purchased small business version to run the bookings for our local village hall charity but can work out how to set up.

    We have four resources to book out and book each one individually for time slots (morning, afternoon, evening). Have worked out how to set this up but can’t see how to set up if the client wants to hire all four resources as one thing. How can I set it so only one form needs filling in for all resources to be booked.

    Also can supplemental item tick boxes be added to the booking form so client can select and have these increase the booking cost.

    Looking forward to reply.

    • Hello.
      1) In the Booking Calendar Business Small version does not possible to book all 3 booking resources during one booking process.
      In the Booking Calendar Business Medium and higher versions possible to define one booking form with 4 calendars for the different booking resources. So you can book all 4 resources during one booking process. Please read more about this configuration here http://wpbookingcalendar.com/faq/booking-many-different-items-via-one-booking-form/
      2) In the Booking Calendar Business Medium and higher versions possible to set the additional cost of the booking, which will depend from the selections of the options in the selectboxes or check-boxes in your booking form. In these versions, you can configure it at the Booking > Resources > Advanced cost page. Please read more about this here: http://wpbookingcalendar.com/faq/adding-additional-costs-of-additional-charges/

      You can test it in the live demo of Booking Calendar Business Medium version at this page http://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      You can make upgrade to this version by clicking on the “Upgrade” link at the top right side of General Booking Settings page in your admin panel.
      Kind Regards.

  2. Hello, Is it possible to have additional payment methods for this plugin? My client would like to have direct debit and credit card payment options on the website, and does not want to use paypal etc.

    • Hello.
      Business Small and higher versions of the Booking Calendar is support PayPal(Standard and PayPal Pro Hosted Solution, please note it does not the same as PayPal Pro and available not in the all countries), Authorize.Net, Sage Pay and iPay88 payment gateways integrations. You can configure and activate it at the Booking > Settings > Payment page.
      Other payment system or direct credit card payment do not support. Sorry.
      Kind Regards.

  3. Hi,

    I’ve upgraded to Business Medium 5.2. I lost all the customization I had done to my calendar skin and am currently trying to re-do it. Only problem is the changes aren’t viewing in browser windows. They’re showing up when I’m viewing it on a mobile device but nothing else. I’ve cleared my cache etc but can’t work it out. I can’t even find colours that are showing up in the browser in the code.

    Can you help?
    Thanks,
    Amanda

    • Hello.
      1) Please be sure that you are making the customization in the new version update 5.2 and not in the old versions, which possible exist at your server.
      2) Please be sure that you cleared cache of the browser cache after customization and before testing. If you do not sure about that please try to test it from the different computer.
      Kind Regards.

  4. Hello there,

    I just updated a Business Medium version from 5.1 to 5.2.

    Before the update, in the bookings listen, the booked time next to the date did not showed up with some bookings.
    It is now still continues to be issue.

    Would there be please any help to sort this out.

    Many Thanks

    • Hello.
      In these 2 versions updates the times is showing in the same way at the Booking Listing page. If specific booking was making for the specific timeslot or you was activated and using the check in/out times, then the times near dates (at top right side near date) will be show.

      You can disable to show the times at all. If you want to do that, please open the General Booking Settings page and at the Booking Listing section for the option “Time Format:” please select the “Custom” radio button and in the text field enter “one empty space”. Then update the settings.
      Kind Regards.

      • Thank you for quick reply.

        I have been trying to redo all the customisation I was helped by your support.

        However some of them do not work.
        Is it normal after updating it to the new version’ 5.1.2 ?

        For example I was directed to add the below css to admin.css to stop subscribers from seeing the Booking Calendar dashboard drop down menu.
        However it does not work now.
        There many more to do and it is going to be very difficult and time consuming as the client waiting for the booking system to be activated

        I am doing all this changes to allow unlimited booking days for calendars.
        Can I instead have a bit help to remove the booking number limitation and go back to add previous version to resolve it ?
        Wh
        What would you recommend

        Mant Thanks

        What would you advise ?
        #menu-wpdevplugin span.dropdown.pull-right {
        display:none;}

        • or is it possible to assign the subscribers to see only booking list and add booking of wordpress ?

          • Hello.
            Its possible with the new update that some customization, which was done previously will not work. thats why we always write restriction, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

            Its better for you to rollback to the previous version with your customization.

            If you want to use actual version 5.2 and want to make that customization, again, so you need to recheck carefully all those modifications, which you was making before. Please do not forget to clear the browser cache before testing of new customization.

            If you have some issues, please be more specific about specific issue, because I am already do not remember, what exactly modifications you was made and I will be need to check it again for helping you.
            Kind Regards.

            • Well Thank you.

              It looks like it will be very difficult to do all this.

              I can install the previous version back.

              However the some days can not be chosen to place a booking as they blocked
              Would there be any chance to just remove this limitations on days so this would resolve the issue.
              As I mentioned the only reason I have uploaded the new version is to be able to use ” allow multiple bookings per same day” feature.

              Otherwise I will have to write them all down here which will be difficult for both parties ?

              Kind Regards

              • Hello.
                Its more easy in your previous version update to activate the unlimited bookings per any days.
                You can make it in your previous update by making this customization.
                Please open this file ../{Booking Calendar Folder}/lib/wpdev-booking-class.php

                then find this code:

                $dates_and_time_to_approve = $this->get_dates('0', $bk_type, $additional_bk_types, $skip_booking_id);
                

                and replace it to this code:

                 $dates_and_time_to_approve = array(array(),array()); //$this->get_dates('0', $bk_type, $additional_bk_types, $skip_booking_id);
                

                2) then find this code:

                  $dates_and_time_to_approve = $this->get_dates('1', $my_boook_type, $additional_bk_types, $skip_booking_id);
                //$dates_and_time_to_approve =  array(array(),array());
                

                and replace it to this code:

                //  $dates_and_time_to_approve = $this->get_dates('1', $my_boook_type, $additional_bk_types, $skip_booking_id);
                $dates_and_time_to_approve =  array(array(),array());
                

                Kind Regards.

                  • You are welcome.
                    P.S. We would be very grateful for a good review about the functionality and usage of Booking Calendar. You can leave it here.

                  • Hi There,

                    All worked apart from hiding the booking calendar agenda from subscribers wordpress admin panel.

                    And most important one neither messages nor the booking listing shows the booking time.

                    This is how
                    the content of booking field set

                    That is very urgent and important.

                    Many thanks in advance

                    Name : [name]
                    Email : [email]
                    Phone : [phone]
                    Numbers : [visitors]
                    Party Menu Condition : [accept_condition]
                    Message : [details]

                    • Hello.
                      1) Can you send screenshots to this email support @ wpbookingcalendar.com of what exactly you need to hide from “subscribers” ?
                      2) You have to see the booked times ( at the dates column) at the Booking Listing page ?
                      Can you send also screenshot of how you define the times of the booking in the booking form or at the General Booking Settings page ?
                      Kind Regards.

                    • Hello.
                      The instruction how to fix issues was sending to your eamail.
                      Kind regards.

  5. Dear,

    I’m trying to improve our bookings and i want to add taxes to the bookings. Our prices in the form are with tax included, because most of our bookings are for individuals that don’t need to declare the tax. But sometimes we get asked for the reciept with tax, and it would be convenient if this would be on the e-mail the admin gets. i tried doing this with additional cost but i don’t really get how to do this when our prices are with tax included. Can you help me? (21% tax rate)

    Greetings,
    Chantal

    • Hello.
      Right no its possible (in the Booking Calendar Business Medium and higher versions) only by using the advanced cost settings at the Booking > Resources > Advanced cost page. You can read more about it here: http://wpbookingcalendar.com/faq/adding-additional-costs-of-additional-charges/

      Inside of the booking form, you can use this shortcodes to show the original and additional cost for the visitors:

      [cost_hint] - Full cost of the booking.
      [original_cost_hint] - Cost of the booking for the selected dates only.
      [additional_cost_hint] - Additional cost, which depends on the fields selection in the form. 
      

      You can use also these shortcodes in the email templates (at the Booking > Settings > Emails page).

      But probably you just need to write the static text in the email template that the total cost already include 21% tax rate.
      Kind Regards.

      • Hello Support,

        Thank you for your fast reply, it it possible to calculate how much it is without the tax?

        • Yes, its possible.

          [cost_hint] - showing cost with tax
          [original_cost_hint] - cost  without tax
          [additional_cost_hint] - only  tax and other additional  (advanced) costs.
            • If your visitors make some booking for the specific times, then these times will be show in the dates fields at the Booking Listing page in any case. Its also was showing in the update 5.1
              If you want to disable to show that times near your dates, then you need to make the action, which I am explain in previous comment.
              Kind Regards.

    • Hello.
      You can list the bookings from the past at the Booking Listing page. Just select (at the filter tab at top of page) showing “past” or “all” dates of the bookings and then apply filter settings.
      In the paid versions of Booking Calendar you can also export these bookings to the CSV format by clicking on “Export” button at Actions tab.
      Kind regards.

  6. Hi,

    How can I set different available hours on different week days? Can you send me a short code example?

    Thank you!

  7. hello!
    If i’m using the calender on a touchscreen (iPhone 5 – Google Chrome) everytime i try to touch a date, the date below is selected. any ideas?

    greetings,
    Stephan

    • Hello.
      Pleaee recheck about the type of days selections at the general booking settings page and at the booking calendar shortcode in that you page for do not use some special logic of days selections.
      Orherwise please try to deactivate one by one all other active plugins and/or your actual theme and activate default theme to check about any conflict issues.
      Kind regards.

  8. Hi !

    Sorry for this stupid question but where I can set an image for each of my ressources ??
    thanks for your help.

    Fabien

    • Hello.
      Booking Calendar does not support the assigning images to the booking resources.
      But you can insert any image into the post or page, where previously you was inserted booking form by using the standard WordPress functionslity.
      So inside of the specifc page you can have image and booking form for the specific booking resource.
      Kind regards.

  9. Hello,
    is it in any version possible to colorcode special bookers? E.g.: The period of a certain email adress appears blue?
    I’d need it… but couldn’t find it.
    Thanks
    Timm

    • Hello.
      Sorry, such type of functionality do not exist in the original versions of Booking Calendar.
      Kind Regards.

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