Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1 and archive 2 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Hi, I'm planing to buy a "Business Large" version and I just read you offer only during 6 months free updates? that is correct? because this is the first issue I can see in a u$f 350 plugin. And if I need another 6 months free updates I need pay another 50% from the original cost?

    • Hello.
      You can use your purchased version of Booking Calendar as long as you need to your website.
      Its only about the updates. You can request free updates of plugin during 6 months after purchase. If you out of this time interval, and in some time later need new update, then the update cost will be = 50% of original cost of plugin. Please read more about this here: http://wpbookingcalendar.com/faq/how-long-i-can-get-free-updates/
      Kind Regards.

  2. Hi, we have a booking website in South Africa (like booking.com). We are currently updating the site to wordpress. 'Booking Calendar' seems ideal for us.

    One main question; Can the calendar of the establishment or guest house be automatically updated via third party software? For example; a guest house takes a booking via booking.com. Once this is 'booked now' (e.g. through http://www.nightsbridge.co.za software). Then the calendar for that guest house is sycronised on our website is automatically blocked out for those dates????

    Regards

    Jonathan

    • Hello.
      Plugin does not support integration with Airbnb, Homeaway, VRBO, booking.com, etc...
      These features exist in out TODO list for future updates.
      But I can not say about the exact day of implementation of these features.

      Booking Calendar support only import of events from Google Calendar (which you can see at the Booking > Settings > Import page).

      And paid versions of plugin support of export bookings to the CSV files.
      Kind Regards.

  3. Hello,

    Does the updated version has the availability to create different settings for different calendars. For exaplme I have 10 property, 5 of the I want to have minimum stay 3 nights and the other 5 apartments I want to set minimum 32 nights stay.

    Is that possible with that version?
    Thanks

    • Hello.
      Yes it's possible with some little JS configuration.

      First of all you need to open the General Booking Settings page and set there minimum and maximum number of days selections for the range days selection mode using 2 mouse clicks for general situation.

      Then in the posts or pages, where you inserted Booking Calendar shortcodes, you need to add some specific JavaScript code, for limitation number of maximum days selection.
      Please read more about this config here: http://wpbookingcalendar.com/faq/advanced-javascript-for-the-booking-shortcodes/

      Kind regards.

  4. Hi,

    How can I have the calendar full width all the time on any device? I only need single month view.

  5. Hi Wp-booking-calender support team,

    I encountered an issue with the plug-in: the calender is not showing, but the form works perfectly fine. After looking through the troubleshooting area and checking the status on IE, I realized the problem is that 'visible_booking_id_on_page' is undefined, and I tried to follow the instruction here (http://wpbookingcalendar.com/faq/calendar-is-not-showing-browser-property-undefined/), but it goes to vain as I could not locate the snippet of code 'function bc_enqueue_scripts()' within the /booking/lib/wpdev-booking-class.php file in my FTP account.

    I just downloaded the wp-calender plug-in yesterday, and am thinking to test the plug-in out before committing to buying any plan. The link below shows where I intend to put the calendar to:
    https://cuengineeringsociety.org.uk/presentations-and-events-online-booking-form/

    Thank you and looking forward to your prompt reply!

    • Hello.

      1) Please recheck the header.php file from your actual theme.

      this file have to have this code:

      <?php wp_head();  ?>

      before this:

      </head>

      Its standard rule for the themes.

      That code allow to load the JS and CSS files for the plugins.

      2) If you still will have an issue, then please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind Regards.

      • Thank you. The first solution leads to an issue of jQuery, but it has been fixed easily by commenting out loading of jQuery, so it works perfectly now. Thank you!

  6. I have created a parent resource and then added 30 child resources as we are doing a camping site with 30 pitches however I cant seem to find the shortcode to add that shows just one calendar but allows the users to book the same day 30 times.

    Thanks
    Nick

    • Hello.
      You need to insert into the page the shortcode for booking form of "parent booking resource". The ID of this resource you can find at the Resources page.

      Also probably you will be need to activate the "Visitors apply to capacity" option at the general booking settings page, if you want to make booking several child resources during one booking process depend from selected number of visitors in booking form.
      Please read more about this configuration here: http://wpbookingcalendar.com/faq/capacity-concept/

      Kind regards.

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