Support

Technical help board

Check the FAQ first for existing answers before posting new Questions

If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

9,658 thoughts on “Support

  1. Hello,

    The e-mail verification when the form is submitted does not allow plus + signs in the address.
    This is commonly used to create unique traceable addresses, e.g. lloyd+amazon@gmail.com from a root address (lloyd@gmail.com).
    (You can see I have used one to post this comment :)

    Thanks for your plugin :)
    Cheers

    • Hello.
      Please make this fix.
      Please open this file ../{Booking Calendar Folder}/js/client.js

      then find this code:

                  // Validation Check --- Email correct filling field
                  if ( element.className.indexOf('wpdev-validates-as-email') !== -1 ){                
                      var reg = /^([A-Za-z0-9_\-\.])+\@([A-Za-z0-9_\-\.])+\.([A-Za-z]{2,})$/;
                      if ( inp_value != '' )
                          if(reg.test(inp_value) == false) {showErrorMessage( element , message_verif_emeil);return;}
                  }
      

      and replace it to this code:

                  // Validation Check --- Email correct filling field
                  if ( element.className.indexOf('wpdev-validates-as-email') !== -1 ){                
                      var reg = /^([A-Za-z0-9_\-\.\+])+\@([A-Za-z0-9_\-\.])+\.([A-Za-z]{2,})$/;
                      if ( inp_value != '' )
                          if(reg.test(inp_value) == false) {showErrorMessage( element , message_verif_emeil);return;}
                  }
      

      Kind Regards.

  2. hello,
    My calendar works propertly but the field [calendar] doens’t appear. The restof fields works perfect.
    I try: reinstall, put a trial version. My current version is: VersiĆ³n 9.Personal.SingleSite.4.0.1
    What could it be?

    thanks for your time

    • Hello.

      Please note, [calendar] shortcode at the Booking > Settings > Fields page is inserting inline month view calendar into the booking form, its does not text field for entering something!

      If you do not see the calendar at that page, this mean that at that page exist some JavaScript error.
      This error can be generated by some other plugin or your theme.
      You can check more info about such type of errors at the FAQ http://wpbookingcalendar.com/faq/ at the troubleshooting section.

      You can try to deactivate one by one all other active plugins and retest that page to check, what exactly plugin generate that error. Or if issue still will be exist, please activate the “default” wordpress theme”.

      You need to fix any JavaScript errors at the page, otherwise the calender will now show. If you will have difficulty with searching reason of that issue, please send the link to the page with that calendar, I will check it then.

      Kind Regards.

  3. Hi,

    I need to be able to allow an entire hotel (12 rooms) to be booked for a wedding by the wedding couple. But then allow guests to make individual bookings for each room. Is that possible?

    If it’s not possible would you be able to take on the work of creating the functionaility for a fee?

    Thanks,
    Nick.

    • Hello.
      I do not sure that clearly understand your workflow, but I can propose the following scenario.

      In the Booking Calendar Business Large version, possible to create the booking resources with specific capacity. In your case its can be like an “room type”, that can consist from the several specific rooms.

      So you can create the booking resource “Room #1″ and add 11 “child booking resources” for creation capacity as 12 for booking resource: “Room #1″.
      Please note, “Room #1″ also counting as booking resource for the total capacity, so its not “abstract group”.

      Example of booking resources structure at the Booking > Resources page:
      “Room #1″ (capacity = 12)
      – Room #2
      – Room #3

      – Room #12

      Please read more about it here: http://wpbookingcalendar.com/overview/#capacity
      Also read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      2) Then you can insert the booking form for the booking resource “Room #1″, where will be possible to book all 12 rooms during one booking process, depend from the selection of visitors number in your booking form. Please read more about this configuration and how its works here (point #2): http://wpbookingcalendar.com/support/comment-page-298/#comment-10928

      From other side, you can insert the booking forms for the each “child booking resources” Room #2 – Room #12 (please note, not the booking resources Room #1), into the separate pages, where will be possible to book these booking resources separately. Of course, if some one will book specific booking resource on specific date(s), then its will not be possible to book all 12 rooms together for the specific dates and backward…

      Kind Regards.

  4. Hi Now I have the form working on trying to add a booking I have the following error message appearing both via the webpage and the back-end “Error during inserting into BD – Dates
    [F:/wpbc-booking-new.php|L:306|V:9.Business.Small.SingleSite.5.4.2|DB:Duplicate entry 6-2015-07-24 00:00:00 for key booking_id_dates]

    This would be a first and only booking on this resource and is happening on all resources?

    Thanks

  5. Hi,
    I’m using Business Large Developer. I’ve set up start times with durations which work fine, the probloem is that if you move to another month in the calendar it doesnt show what days/times have arleady beening booked. url – http://www.immortalpersonaltraining.co.uk/booking-page/
    There is a booking in for Mon, 03 / 08 / 2015, at 8 am – 8.30am but its not showing and can still be booked.

    Many Thanks
    David

    • Hello.
      I do not see the booking form there (probably this pages was not published, yet or have some restrictions).
      Anyway.
      If you do not see the booked dates (times) in calendar at the front-end, please open the General Booking Settings page and in the “Advanced section”, please be sure that you have not activated this option: “Allow unlimited bookings per same day(s):”. This option must be unchecked. If its checked, please uncheck it and update the settings.
      Also please be sure that you do not activated “Use pending days as available” at the he General Booking Settings page and in the “Advanced section”.

      If you still will have this issue, please recheck for the any cache plugins, like “WP Super Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      Kind Regards.

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