Support

Technical help board

Check the FAQ first for existing answers before posting new Questions

If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

9,074 thoughts on “Support

  1. Hello,

    I have visitors and children fields configured. When I choose 1 visitor and 1 children, my resource decrease 2 pax. It is ok, but If I go to bookings, on booking graphic I cannot see the resource busy per children, I see only the visitor. Why?

    Thank you.

    • Hello.
      The Booking Calendar can calculate (decrease) availability only based on the “visitors” shortcode. Any other form fields does not impact to the availability.
      May be in your form exist some JavaScript code that depend from the selections adults and children shortcode preselect the visitors shortcode.
      Please read more info about the booking resources and availability and how to configure them here http://wpbookingcalendar.com/help/booking-resource/
      Kind Regards.

  2. Hi,

    I have just purchase the Large Business option and am adding the Availability Forms to this page here.
    http://salthousesrilanka.com/rooms/

    I would like to know how to have it so that the price per night for each room is indicated on the Calendar (including seasonal variations).

    How do I go about doing that?

    Thanks for your help!
    Garrett

    • Hello.
      1) If you want to show the cost per each specific dates in the calendar cells, then you need to activate this option “Showing cost in date cell” at the General Booking Settings page in “Calendar section”.
      2) If you want to show the cost for the specific date in mouse over tooltip, when mouse over specific date, then you need to activate this option: “Showing cost in tooltip” at the same page.
      3) If you wan to show the “total” cost of the booking, depend from the dates selections or some other options selections in your booking form , then you need to use this shortcode [cost_hint] in the booking form at the Booking > Settings > Fields page.
      Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/
      Kind Regards.

  3. booking mail notifications are getting a wrong from and email address (from another plugin in the system), but we need the booking process to have his own email.

    How can we force or check it ?

    version
    wp 4.2
    booking VersiĆ³n 9.Business.Medium.SingleSite.5.1.2

    • Hello.
      You can configure the email that sent from at the Booking > Settings > Emails page in the field “From” at the different email templates.

      Please note, Booking Calendar is user standard WordPress function wp_mail for sending emails. This function can be overriden by other plugins. That’s why please recheck then any other plugin does not override field “from” during sending of emails.
      Please try to deactivate one by one your active plugins and recheck if its help or not. If its not help, please try to deactivate the actual theme and activate the default wordpress theme. Need to find the reason of that issue.
      Kind regards.

  4. I have updated wordpress to 4.2 and an error occured like this:

    Warning: Missing argument 2 for wpdb::prepare(), called in /home/rental/public_html/wp-content/plugins/booking.pro.3.0/include/wpdev-pro.php on line 959 and defined in /home/rental/public_html/wp-includes/wp-db.php on line 1210

    What can I do?

  5. I am considering using Booking Calendar for a dog kennel service. There are 38 kennels, all of them the same, so instead of making 38 separate resources, I’d like to treat all 38 kennels as a single resource that can have a maximum of 38 overlapping reservations. Or to have a new reservation automatically assigned to any one of the 38 available resources. Is that kind of functionality possible?

    • Hello.
      If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      Please retest it in the live demo of Booking Calendar Business Large version. You can test Booking Calendar live demos at this page http://wpbookingcalendar.com/demo/ .
      Kind Regards.

  6. HI. I need to make the “partially booked” icon also have background of booked behind it. So if background of booked icon is blue then partially booked should also have blue behind it.

    This is in the legend below the calender.
    Please help.
    Regards,
    Mac

    • Hello.
      You can make this customization in your calendar skin. Please read more about customization here: http://wpbookingcalendar.com/faq/change-skin-and-colors/

      You need to add new section similar to this:

      .block_hints .block_time {
          background-color: #99bbd5;
          background-image: url("../../img/clock_fill.png");
          background-position: 100% 100%;
          background-repeat: no-repeat;
      }
  7. Hello
    Sorry, don’t understand how to fix booking form only on selected pages? When I install and activate plugin, it automatically add booking calendar on every page.

    • Hello.
      Probably you was adding Booking Calendar widget to the sidebar. If yes, then its of course will show on the every page, where you have this sidebar. Please remove the Booking Calendar widget from the sidebar (at the WordPress > Appearance > Widgets menu).

      Then open the page (where you want to have the Booking form) for the editing and click on the Booking Calendar icon in the edit toolbar and insert the booking shortcode into this page. Update the page and test it.

      Please read more how to insert and configure the booking shortcode into the post or page here http://wpbookingcalendar.com/help/inserting-booking-form/
      Please read how manually to configure Booking Calendar shortcodes here http://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      Kind Regards.

      • Thank you very much for fast answer. Yes, that was a reason. Will buy full version of your plugin soon.

  8. Season Filters / Availability

    I’ve set up Season Filter called Tuesdays which appears as: “Every Tu on each day of every month 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022″

    I’ve gone to Availability for a particular resource. It says:
    “All days for [resource] are: x Available. Select unavailable days below…”

    I have checked my “Tuesdays” filter and clicked Update Availability, but it doesn’t seem to have any effect. Tuesdays are still marked as Available on the booking pages.

    Any tips?

    • Hello.
      If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the “Advanced section”, please be sure that you have not activated this option: “Allow unlimited bookings per same day(s):”. This option must be unchecked. If its checked, please uncheck it and update the settings.

      If you still will have this issue, please recheck for the any cache plugins, like “WP Super Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind Regards.

      • Thanks for the quick response!

        I confirmed that none of the options under Advanced are checked.

        We don’t have any cache plugins, but do have WordFence installed. I disabled it and refreshed the frontend page, but the issue remains.

        For what it’s worth, we have the Large Business license. Thanks!

        • I just discovered something else that might be useful. If I go to Settings and turn on Tuesday for “Unavailable days” (which applies to all calendars), it works. Tuesdays are then white on the frontend. Unfortunately, I only want this to be the case with two of our resources. Just thought that might help narrow down the issue.

          • Hello.
            Please send screenshots from the Season Filters and Availability settings pages to the support @ wpbookingcalendar.com
            Also please send link to the page with that booking form.

              • Hello.
                Sorry that email was in the spam folder. Just checked it.
                Yes, you are right, there is issue. You are need to make a small fix.
                Please open this file ../{Booking Calendar Folder}/inc/js/biz_m.js

                then find this code:

                if ( ((typeof(avalaibility_filters[ bk_type ][k][0]) == 'object')) && (avalaibility_filters[ bk_type ][k][0][0] == "2.0")) { // Version 2.0 of Filters

                and replace it to this code:

                if ( ((typeof(avalaibility_filters[ bk_type ][k][0]) == 'object')) && (avalaibility_filters[ bk_type ][k][0][0] === "2.0")) { // Version 2.0 of Filters

                Kind Regards.

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