Support

Technical help board

Check the FAQ first for existing answers before posting new Questions

If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

7,747 thoughts on “Support

  1. What is the cost of the paid availability calendar?
    Is there a chart that shows the services offered in the free one compared to the paid one?

  2. Dear Support,

    I was using the Free version of you your Booking Calendar and then noticed that the calendar had disappeared and only the shortcode was displayed on the page. I couldn’t see the Plugin in the directory so tried to re-load it but got this error message.

    Downloading install package from https://downloads.wordpress.org/plugin/booking.zip…

    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. D:/Hosting/11370506/html/wp-content/plugins/booking/

    Plugin install failed.

    I still cannot see any reference to the plug-in, in either the installed plug-in directory or in the plug-in editor.

    Any advice please?

    Furthermore I am looking to upgrade to a paid version of a booking calendar. I really like the clear easy to use client side calendar including showing pending bookings, I also like the auto emails and when clicking links in these to accept a booking my calendar being updated I would like to have this available in a Multiuser version so that each user on my site receives their own booking e mails and can edit bookings only on their own calendar. I do not require Paypal or some of the other features in the Booking Calendar Multiuser versions, is this still the best option for me or do you have a simpler and cheaper version that would meet my needs? I have looked at your Simple Booking Calendar (Pro) but prefer the automated updating of the calendar.

    Many Thanks
    Carol Dawson

    • Hello.
      1) Probably your hosting (server) have the restriction on the size of download/upload files, and its can be issue. (You can check for sure the reason of that issue, by checking the error.log file at your server configuration).
      Please try to download the Booking Calendar manually from the WordPress directory (http://wordpress.org/plugins/booking/) to your local computer.
      Then extract the archived plugin folder containing all the files within.
      Then upload this entire extracted folder to the ../wp-content/plugins/ folder on your server.
      Now open the WordPress Plugins menu page and “Activate” that plugin. Wait for the message that plugin was activated successfully or to the “Welcome Booking Calendar screen”.
      Please check more about installation here: http://wpbookingcalendar.com/help/booking-calendar-installation/

      2) Please note, the Booking Calendar MultiUser version is useful in case if you need that each of your registered WordPress users, have the own individual independent admin panels and can manage the availability and bookings of own booking resources (services or properties), can receive and see the bookings for the own booking resources and do not see the bookings from the other users. Also can manage some settings, like booking own forms, own emails templates, etc… Please read more here: http://wpbookingcalendar.com/faq/multiuser-version-init-config/

      If you just need that your website visitors, who made the bookings can make the editing or cancellation of the own bookings then you can check the any paid version of Booking Calendar.
      Please read firstly the general instruction about usage of paid versions of Booking Calendar: http://wpbookingcalendar.com/faq/general-usage-instruction/

      You can test Booking Calendar live demos at this page http://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Kind Regards.

    • Thank you for the prompt reply. Still fairly new to this so might take me a while to follow your instructions for the first problem but I shall try that.

      2) I am looking for my registered users to have their own simple admin panel so it looks like it needs to be the Multiuser version even though this has a lot of functionality I do not require.

      Thanks for your help

      • Hello.
        1) You can check more info about that at the HELP section of this plugin website.
        2) If you need to have the several independent admin booking panels, then you need to check the Booking Calendar MultiUser version.
        Kind Regards.

        • Thank you I have now resolved the problem. I couldn’t complete your instructions ( I am very new to this) but did get quite far and then hit problems with server which was less user friendly. However having found the Booking folder that I was trying to upload to I was able to delete the folder then upload plug-in with a single click.

          I think that the the Multiuser Booking Calendar is probably the only one (on the market) that delivers the service that I am looking for but am still researching to be certain before I purchase. Many Thanks again. Great support.

  3. Hello,
    I’m using the free version and I want to include only the calendar in a existing form but I’m not able to select the days.
    Any help?
    Thank you in advance
    Patrizia

  4. Hi!

    A while ago I purchased and installed the Business Small version of BookingCalender. Before installing this version I had the free version installed. When installing the Pro version, I followed the instructions.

    My problrm now is that I cannot see any old bookings in the bookings list, BUT if I use the Booking Manager plugin I can see all old bookings. So I got in to the db to look for the old bookings and to see if there were some kind of flag that made only new bookings visible for the Pro version. The only thing I can se that could have inpact on this is the [hash]-field, but I guess it’s hard to change that…

    Could you please help to be able to see old bookings again!?

    BR
    Patrik

    • Hello.
      In the Booking Calendar since update 4.1 (as far as I am remember) possible to show the old bookings by changing the dates parameter at the “Filter tab” at the Booking Listing admin page. You can check it in the live demos.
      If you want to get the newer update, you can request it at this page: http://wpbookingcalendar.com/request-update/

  5. Hi there,

    Our payment system is linked to Paypal through Booking Calendar. When someone makes a booking on our site it takes them to a page with a “Pay now” button that redirects to Paypal, showing the deposit amount in Euros. If that person does not go through with the payment it creates a pending booking on WP Booking Calendar. When I press the “send payment request to visitor” button, it sends them an email with a payment link. When they click on this link, it redirects to Paypal, but this time, instead of the deposit amount being in Euros, the amount is in US Dollars. Any idea how I can fix this?

    Many Thanks

    Mia

    • Hello.
      In the Booking Calendar possible to set the currency of the payment at the Booking > Settings > Payment in your active PayPal section.
      Booking Calendar does not allow to set the different currencies for the different situation as in your description.

      But such situation, possible if the visitor select own predefined currency at the own paypal account (when he is logged in, or previously was used the paypal based on the cookies, etc…). The sum of payment in USD have to be recalculated to EUR, based on the PayPal exchange rate.
      In other words, such ability is providing by the PayPal and not the Booking Calendar. Please check about it with support of PayPal.
      Kind Regards.

  6. Hi there,

    I have been dealing with a difficult client who’s appetite for the admin panel has been ridiculously high.
    After I represented the booking calendar for his restaurant he outlined the following features to be provided.

    It is very overwhelming, so I thought you might kindly help me to explain what & why the followings are possible.
    I would much appreciate your help.

    Many Thanks

    I am running Business Medium for this Business which has three different restaurants with there different calendars.

    The features they want ;
    1) Set the calendars to the auto approve with separate maximum party numbers of each restaurant( say 8 – 10 & 12 )
    when the users want to book over this numbers ask for approve.

    2) Allow admin panel to search bookings based on customer’s telephone number.

    3) Disable to required email in the admin panel

    4) Add booking Id to customer confirmation email as week as the admin email

    5) Disable the booking times of 20.00 & 20.30 for Saturday & Sundays

    There are some more but, I will try to answer them with my knowledge.

    • Hello.
      1) You can activate the auto-approve feature at the General Booking Settings page at the “Auto approve/cancellation” section.
      Please note if someone will make the booking for the specific date or timeslots (do not depend from the number of selected visitors), this date or timeslot become unavailable for the other visitors of your website.
      In the Booking Calendar Business Large version, possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      Also its does not support feature according “asking to approve” if visitor want to book over specific number.

      2) You can search the specific booking by phone number at the Booking Listing page by expanding the “Filter tab” and entering the “phone number” into the “Keyword” text field and apply that specific filter.

      3) You can disable the sending of the emails at the Booking > Settings > Emails page, but ususally the email is required filed for making the booking. You can try to completely remove the email field from the booking form at the Booking > Settings > Fields page, but this situation can generate some issues and was not testing by us. Thats why we do not recommend to do that.

      4) You can use the this shortcode [id] to inserting ID of booking in the email template at the Booking > Settings > Emails page. Please check the previous point #3 if you want to send the emails.

      5) Please check the instruction how todo that here: http://wpbookingcalendar.com/help/different-time-slots-selections-for-different-days/

        • Hello there,

          Isi to possible to set a conditional drop down or check button,in the form.

          For example say when it is selected or checked the next label brings a required checked button etc.

          Thank you

          • Hello.
            Unfortunately the conditional elements in booking form, which will depend from the selections of the options in other selectboxes or checkboxes do not support in actual versions, yet.
            You will be need to write own JavaScript for such functionality. Sorry.
            Kind regards.

  7. Error at ‘send’ button ’406 not acceptable’
    Hi Support
    Calendar: 5.1.6
    WP: 3.9.2
    If I want to send the form I am getting this error ’406 not acceptable’. How can I fix this?
    Thanks for your help!

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