Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1 and archive 2 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Hi there I'm using the free version of the calendar, when I accept or deny a booking, the user is not receiving the confirmation email. I already check spam folder and isn't there, I check the admin email (s) and they are correct.

    How can I fix this?

    Thanks

    • Hello.

      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      1) Sometimes mail servers block emails, if the address "From" different from the domain of website, from where this email was sending. Its not really depend from the Booking Calendar. So please open the Booking > Settings > Emails page and recheck that field "From", its have to the same as your website domain. For example: info@your-server.com and not like this your_email@gmail.com

      2) If you do not receive emails at all in any cases then please check this troubleshooting instruction http://wpbookingcalendar.com/faq/no-emails/ (the most probably you need to check the point #5 from this instruction).

      3) Otherwise you will need to check error.log and mail.log files in your server configuration relative to searching about the reason of not sending emails. If you can not find such files in your server configuration please contact support of your hosting company.

      Kind regards.

  2. Hello,

    I use multi user single site licence.
    Is there any way, in the csv exporting js function, to custom the data exported.
    In fact, I would like to export some specific datas and not all the fileds from the booking.
    Could you please tell me if it could be done and which js file(s) to edit?
    Thanks a lot

    Hélène

    • Hello.

      1) Firstly please note. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time. Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      2) You can find function where is making exporting to the CSV file inside of the ../{Booking Calendar Folder}/inc\_ps\personal.php
      in this function content:

      function wpdev_ajax_export_bookings_to_csv(){

      Kind Regards.

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