Support

Technical help board

Check the FAQ first for existing answers before posting new Questions

If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

7,676 thoughts on “Support

  1. hi

    we are using this plugin in the web : http://www.albergvallbas.cat and we have some questions to ask you:

    · when we make a booking in the site (for example in MP) it appears in the section booking as D+E. when we print the mail doesn’t appear the lunch that the client hired so we need to write it. But when the book is made by the client the lunch it appears.

    · When the client make a book for two days with half board and we need to change it to a full board the machine don’t change and say thats occupied

    · There’s no choice to know the ages of the children so when the site estimate the price consider all adults and the mail with the price is wrong. We make the changes and put the total price

    when we make to modify a booking in terms of days we need to canceled and do another brand new

    Thank you!

    • Hello.
      1) I am not sure that clearly understood about the lunch and booking of MP, D+E. Probably some fields was not recorded if you making the booking from the admin panel. If it’s right, please recheck that you are using the same custom form as the visitor who making the booking. If you was meaning something else, please explain it more detail.
      2) if you are using the Business Large version and try to edit the booking for the child resource and during this booking was selected several visitors and you have activated feature visitors apply to capacity (at the general booking settings page) so in this case it’s possible that system will not allow to make the chnages, because editing is making for the child resource and not for the parent. In this case you will be need to delete this booking and create new one.
      This is known issue for the editing of bookings of child resources with those parameters, it’s will be fixed in one of future updates.
      3) you can use for the children age the selctbox with such selections. Please note, the children have to be the part of all visitos selections in the booking form if you are using the booking resources with specific capacity.
      Kind regards.

  2. I’m using the Small Business edition on the following website: http://paulloprestilaw.ca/booking-calendar/

    Everything seems to be working properly except for the confirmation emails. The admin is receiving the emails, but the site users aren’t receiving confirmation messages.

    The site is hosted with Godaddy, but the email is provided by another company.

    I have tried all the solutions that you suggested. (SMTP plugins, spam settings, etc.) with no luck. I am hoping that you can provide some further assistance with this other than directing me to the same support articles.

    Thank you,

    J.P.

    • Hello.
      Does your customers not see these emails at the spam folder ?

      If the issue still exist, then please ask the support of your hosting company to check the log of email sending about the reasons if the emails not sending or any other “not delivery errors”.
      Kind regards.

      • I contacted the hosting company.

        There are no delivery errors in their logs. In fact there are no traces of the confirmation emails at all.

        Perhaps I’m missing something on my end. Is there any added support you could provide? I can give you access to the site if that would help.

        Thanks,

        J.P.

        • Hello.
          You was mentioned that you received emails, which sending to the admin, do you receive these emails or no emails at all ?

          If no emails at all, please recheck the troubleshooting instruction at the faq.
          If you do not see at that log (and these emails really are not sending) only for the visitors, please try to deactivate one by one all other your active plugins. May be some other plugin override mail sending. function. Please note, booking calendar use the standard wp_mail function for the sending of emails.

          PS please recheck that you have activated email templates at the Booking > Settings > Emails page (it’s one of the points from the troubleshooting instruction).

  3. I am using 9.Business.Large.SingleSite.5.1.2 on WordPress 3.9.1.

    When website visitors use the search tool, it returns a list showing the available resources and “from $____”, showing the base cost for the resource. Is there a way to show the TOTAL cost instead, including season modifications, tax, etc. (or, at a minimum, season modifications)?

    Thank you in advance for your help.

    • Hello.
      Unfortunately, right now this feature is not supporting in the actual versions, yet.
      I will add this item to the TODO list for having it in a future updates.
      Kind Regards.

  4. Hi!
    After installing and activating the calendar it only says “loading calendar” when I go online to test. Is there any further settings I didnt do to get the calendar be visible at the homepage?

    • Hello.

      Please recheck your page for any JavaScript errors and try to fix it. It’s seems that at your page exist some JS error.

      You can also try to deactivate one by one all other active plugins and retest that page. To check if some other plugin make any conflicts.

      If you still will have this issue, please send the link to that page.

      Kind regards.

        • Hello.
          You are having this JavaScript error at that page, and thats why you do not see the calendar at the page:

          Error: TypeError: jQuery(...).timeago is not a function
          Source: http://lazysailing.no/wp-content/themes/simvance/js/custom.js?ver=3.9.1
          Line: 3
          

          This error is because of your actual theme try to load this code:

          jQuery(document).ready(function() {
          		//Set up the Slider 
          	jQuery("time.entry-date").timeago();
          

          Its seems that there are no element “time.entry-date” at that page, and that’s why we are having that error.

          So please contact with this info the developer of that theme “simvance” about fixing of that JS error. Or just activate some other WP theme.
          Kind Regards.

  5. Hi,
    All my emails going out to people booking on the site come from WordPress ["Tasos - Booking system ian.medlock"@msdigital.com]. Is there anyway of getting rid of the WordPress branding?

    • Hello.
      If you are using the booking calendar free version.
      Try to open the login dialog and retry the password. Then recheck what the email address is used in this email. If you will see the “WordPress title”, so then its somewhere in the settings of WordPress.
      Try to open the wp_options table in your DB (using the phpMyAdmin tool or some other DB tool),
      Find the option with name “admin_email” and recheck that the email for this field do not have the “WordPress” title.

      If you are using the booking calendar paid version, please reconfigure it on the Booking > Settings > Emails page.
      Kind regards.

      • HI there,

        Thanks for your reply, we are using the paid version and changed all the setting in the Booking > Settings > Emails page already but we have had no joy – are techies are saying this – might it be a bug?

        e think there may be a bug in the email notification settings.

        When emails are sent by your system only one comes through correctly all others come through to email client as FROM: WordPress

        Admin (booking_email_reservation_adress) FROM email header is correct which is the first entry in database.
        Tasos – Booking system [ian.medlock@msdigital.com]

        All other emails headers are wrong
        WordPress ["Tasos - Booking system ian.medlock"@msdigital.com]
        This is what is in the database.

        Please comment

        • Hello.
          Please try to deactivate one by one your active plugins, may be some active plugin override the “From” field. Because Booking Calendar is sending all emails in the same way by using the wp_mail function. It’s does not add any WordPress title to the email.

          Also, try to check the emails in some new email account (it’s possible that your mail system (like gmail or yahoo), added that contact with “WordPress” title during some first time, and now even when emails do not have that title, it’s still add that title to the emails.

  6. Hi,

    Working with Business Large. Is there a way that children can also be counted towards the resource capacity?

    For example, I have a booking resource with capacity 5 and on booking form user select 2 visitors and 2 children, I would like the remaining capacity of resource for that day to be 1.

    Thanks,
    Mani

    • Hello.
      Unfortunately, only “visitors” form field can apply to the capacity, its means that you need to have the general shortcode for the total number of visitors, and then you can have some other shortcodes, like children or adults, which will just say “part of the visitors from the total number”.

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