Support

Technical help board

Check the FAQ first for existing answers before posting new Questions

If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

8,061 thoughts on “Support

  1. I have question :

    How to auto active user in booking user list after successfully user signup on site. ?

    Please solve or ans my this question ASAP.

    Thanks

    • Hello.
      In the original versions such feature is not supporting. But you can make this fix to activate this feature:

      Please open this file ../{Booking Calendar Folder}/inc/multiuser.php

      then find this code:

                  add_bk_filter('wpdev_bk_get_option', array(&$this, 'wpdev_bk_get_option'));
                  add_bk_filter('wpdev_bk_update_option', array(&$this, 'wpdev_bk_update_option'));
                  add_bk_filter('wpdev_bk_delete_option', array(&$this, 'wpdev_bk_delete_option'));
                  add_bk_filter('wpdev_bk_add_option', array(&$this, 'wpdev_bk_add_option'));
                  /**/
          }
      

      and replace it to this code:

                  add_bk_filter('wpdev_bk_get_option', array(&$this, 'wpdev_bk_get_option'));
                  add_bk_filter('wpdev_bk_update_option', array(&$this, 'wpdev_bk_update_option'));
                  add_bk_filter('wpdev_bk_delete_option', array(&$this, 'wpdev_bk_delete_option'));
                  add_bk_filter('wpdev_bk_add_option', array(&$this, 'wpdev_bk_add_option'));
                  /**/
                  add_action( 'user_register', array(&$this, 'activate_user_after_sign_up' ), 10, 1 );
          }
      
          function activate_user_after_sign_up( $us_id ) {
              
              $this->reactivate_user($us_id, false);                                  // Activate user  with  ID = $us_id
              //update_user_option($us_id , 'booking_user_role', 'super_admin' );     // Set  user as Super Booking  Admin  user
              update_user_option($us_id, 'booking_max_num_of_resources',  5 );        // Set  maximum allow booking resources for this user        
          }
      
  2. We have purchased and installed the booking plugin on a clients site alotransportation.com/demo. We are experiencing a few issues:
    – The form is auto populated with an email jason@bizdev360.com. How do we remove this?
    – We continue to get an error message when testing the booking calendar on the site.
    – Our client would like to set up the payment to be a deposit taken only, how do we do this. Since he has various rates.

    • Hello.
      1) Please deactivate this option: “Auto-fill fields” (set unchecked) at the General Booking Settings page in “Form” Section.
      2) Relative to the error, please recheck this troubleshooting instruction here http://wpbookingcalendar.com/faq/duplicate-entry-key/
      3) The deposit payment feature possible in the Booking Calendar Business Medium version (you can read in version overview about it: http://wpbookingcalendar.com/overview/ ).
      But if you need just to get the fixed sum of the booking, you can set the “fixed” cost at the General Booking Settings page in “Cost” section. SO in the payment form will be show only fixed sum.

      P.S. Also, please note, in your booking form you are using only “start time” field for the booking. You need to use start time and “end time” or “duration of time” or just use the “range time” shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/
      Kind Regards.

  3. Hello,

    I have a question about receiving a confirmation e-mail after my buyer books online. I am not receiving an e-mail that buyers have booked online. I only find it on my wordpress site that someone has booked. Can you walk me through the process?

  4. Hi we’re on business large and i’ve a question about setting of the seasonal filters for costs in combination with the advanced cost forms.

    For a single room, normal costs are 69,- but now we want to make price 65,- in weekends during winter.
    I’ve added seasonal filter, called it “winterdiscount” added all dates in winter, in costs and rates i selected filter, added new cost for that filter. In the frontend nothing happens… discount is not calculated.
    I do use “Advanced cost” forms to set up the shortcodes, (using percentages and fixed prices) everything works there.
    Is there something i’m missing?

    • Hello.
      Please open the Booking > Resources > Cost and rates page then click on “Rate” button near specific booking resources,
      and then recheck that you activated (set checked) the checkbox at the left side near specific your rate.
      Kind Regards.

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