Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1 and archive 2 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

    • Hello.
      this issue does not relative to the Booking Calendar. Its issue exist beacause of JavaScript error at your theme.
      When you click on the "book now" button of your page appear this JavaScript error:

      Error: TypeError: n.on(...).trigger is not a function
      Source File: http://sandsofluxury.com/wp-content/themes/jpdstudio/js/foundation.min.js
      Line: 25

      Please contact the support of your WordPress theme, or developer who created your website to fix this error.
      As you can see this error relative to the JS file of "jpdstudio" theme.
      Kind Regards.

  1. When reservations are requested online no customer information comes to me--only the dates requested. So if the customer doesn't call me . I have no way of knowing who they are! Even when I try to edit the reservation (luckily, the customer called me today and I tried to enter her name, email address and telephone number, everything still comes up blank.

  2. Hi we have been using the business medium since around 2013. Only just thought to update.

    I have purchased the business small package for our community centre. The medium package seems to have many more features than we actually need. Order ID: [cutted]

    Can you please advise me of the best procedure to down grade so that we do not lose any booking data.

    The website is http://stanwixcommunitycentre.org.uk which is running on Woothemes Buro theme. I hesitate to just follow the instructions on the website as they don't seem to provide for any downgrade route.

  3. Hello,

    First I would like to say that I love your plugin.
    Second I have 2 issues/questions

    1:) Email has issues being delivered.
    When I create a test booking, sometimes the mail arrives and sometimes it doesn't (I have checked spam filters)
    Is there something I can do?

    2:) The website its running on is a site for a small Theatre (acting) in my local town.
    The only thing I need for this to be 110% perfect is start and end times on bookings.
    It is a small Theatre and therefor doesn't have a lot of cash (I am donating my time) and I was wondering: Do I really need to get the small business version in order to add time to the bookings?

    Thank you so much <3

    • Hello.

      1) Please check this troubleshooting instruction http://wpbookingcalendar.com/faq/no-emails/ (the most probably you need to check the point #5 from this instruction).

      Also please be sure that at the Booking > Settings > Emails page in field From you are using email with the same domain as your website.
      Example:
      "Booking system"
      And not the email like this: your_email @ gmail.com

      2) Yes, the ability to book for specific times possible only in the Booking Calendar Business Small and higher versions.
      The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      P.S. Please contact support to support @ wpbookingcalendar.com about getting some discount for purchase of Booking Calendar Business Small version.
      Kind Regards.

  4. Hi,

    I am using the premium marine-skin on my calendar. Partially booked days where orange and previous and unavailable days where white.
    After upgrading to version 6.0 unavailable days (season filter) now have the same orange color instead of white. This seems to have happened with all included skins. Any ways I can fix this?

    Thx

        • Hello.
          We was sending to your email new pre-release version 6.0.1 of your version of Booking Calendar, that have fixed this issue.
          Please check spam folder, if you do not see it in inbox.
          Kind Regards.

  5. Hi,
    I have entered in the bookings for 2016 but my clients wants to add the records for 2015 2014 & 2013. How can I do this as the booking calandar only allows for entries for 2016? I purchased the small business pack. Thanks

    • Hello.
      Basically it's possible with a little trick. You can add new booking in admin panel for any date. Then at the Booking Lusting page click on edit button near this booking, and then you be able to reselect date(s) of this booking and select past bookings.

      If this too complicated, then you will be need to make code customization of plugin. If you want to do this, please reply and I will send instruction for you.
      Kind regards.

  6. Business Small SingleSite 6.0.
    NB : Type of days selection : Range Day / Select DYNAMIC range (with 2 mouse clicks)

    Hi, great calendar. I'm using it as a B&B booking page.
    When the client selects a CHECK-IN date and CHECK-OUT date - this happens :
    1. The dates ARE NOT shown in the admin area as a dynamic range (but as days separated with commas) - How do I fix this?
    2. The total cost of number of nights staying shortcode [cost] is CORRECT - YAY
    3. The number of nights shortcode [dates_count] is WRONG - It is including its one too many (I'm guessing its including the checkOUT day)- How do I fix this?

    Thank you

    • Hello.
      1) Please open the General Booking Settings page, then in the "Listing of bookings" section for the option "Dates view" set value "Short days view".
      3) [dates_count] shortcode is showing number of booked dates, and not nights. In your case you need to show number of nights.
      Such feature available in the Booking Calendar Business Medium and higher versions.
      In these versions you can use these shortcodes to show different hints in booking form (in real time, after selecting dates or options in booking form) and also in email templates:

      Insert these shortcodes into form to show info in real time (after selection of the dates in calendar or options in checkboxes or selectboxes).
      [check_in_date_hint] - Selected Check In date. Example:11/25/2013
      [check_out_date_hint] - Selected Check Out date. Example:11/27/2013[start_time_hint] - Selected Start Time. Example:10:00
      [end_time_hint] - Selected End Time. Example:12:00[selected_dates_hint] - All selected dates. Example:11/25/2013, 11/26/2013, 11/27/2013
      [selected_timedates_hint] - All selected dates with times. Example:11/25/2013 10:00, 11/26/2013, 11/27/2013 12:00
      [selected_short_dates_hint] - All selected dates in "short" format. Example:11/25/2013 - 11/27/2013
      [selected_short_timedates_hint] - All selected dates with times in "short" format.. Example:11/25/2013 10:00 - 11/27/2013 12:00[days_number_hint] - Number of selected days. Example:3
      [nights_number_hint] - Number of selected nights. Example:2


      [cost_hint] - Full cost of the booking.
      [original_cost_hint] - Cost of the booking for the selected dates only.
      [additional_cost_hint] - Additional cost, which depends on the fields selection in the form. [deposit_hint] - The deposit cost of the booking.
      [balance_hint] - Balance cost of the booking - difference between deposit and full cost.

      PS You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.
      Kind Regards.

      • Great thank you.

        Also, Can I change the "change over" half color days - to show across the cell on an angle (rather than the current half a cell vertical)... hope that makes sense. Cheers

        • Hello.
          Unfortunately, no.

          We are using the vertical lines for the change over dates and not diagonal, because of issue of not ability to set diagonal lines for the different calendars with different sizes.

          Booking Calendar support changing the size of calendars. you can define the size of calendar in the option parameter of Booking Calendar shortcode: http://wpbookingcalendar.com/help/booking-calendar-shortcodes/#booking-options

          Also such functionality important for having responsive interface for mobile devices.

          Unfortunately its does not possible to set dynamically diagonal lines for changeover dates for the calendar with different sizes. That's why we are using vertical lines, which showing correctly at the calendars with different size.
          Kind Regards.

          • All good, thank you - I understand>

            Finally - Last question (maybe :-)
            How do I have the booking [content] appear on the 'thank you' page (its the page they are directed to after making a booking).

            Thank you again

            • Hello.
              Unfortunately it's does not possible to show [content] at "thank you" page. I will add this feature to the todo list for having this feature in future updates.
              Kind regards.

  7. Hello,

    I am having several issues with the calendar. It wont let you click on the dates to pull up the calendar and also is not sending email confirmations. There is also this database error, WordPress database error Column 'offset' cannot be null for query INSERT INTO `wip_wpb2d_processed_files` (`file`, `uploadid`, `offset`) VALUES ('/nas/content/live/culligan1/wp-content/plugins/bookingwizz_wp/calendar.php', NULL, NULL) /* From [culliganprowater.com…4341662.0946071147918701171875] in [/nas/content/live/culligan1/wp-content/plugins/wordpress-backup-to-dropbox/Classes/Processed/Base.php:56] */ made by do_action_ref_array, call_user_func_array, run_dropbox_backup, WPB2D_BackupController->execute, WPB2D_BackupController->backup_path, WPB2D_Processed_Files->add_files, WPB2D_Processed_Base->upsert

    I have disabled and enabled plug ins with no help and am unsure how to change the theme to the default theme. I am new to this and do not want to mess up the live site.

      • I'm using the booking calender and bookingwizz together. Even with the bookingwizz plug in disabled it still gives me those issues.

        • Hello.
          Can you send the link to the page with booking form, where you are having this issue ?
          Thank you.

            • Hello.
              Please open the General Booking Settings page and in Calendar section select some Calendar skin. Then Click on Save changes button to update the settings.
              Please make this, even if you think you selected corrected calendar skin, just select some other and after this re-select it.

              Currently at your page calendar skin is not loading, and because of that you do not see selected dates in calendar.
              Kind Regards.

              • I changed it, it still changes to the hand icon on the pointer, but i still cannot click on the selected date to schedule a time.

                    • I reset my cache, opened and incognito window. Still the dates do not open to see what times are available specifically.

                    • Hello.
                      I can see the available and booked dates in your calendar.
                      Please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
                      Kind regards.

                    • Also please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.

                    • I see the calendar itself now looks better, but again I am unable to select the date to schedule a specific time to schedule an appointment.

                    • Hello.
                      Please try make previous suggestions about deactivation plugins and theme.
                      Kind Regards.

  8. Hi there,

    The booking calendar is really great overall, thank you. But I noticed that my clients are getting confused with booked and partially booked because they are the same colour. I have multiple time slots that can be booked each day. Once a time slot is booked, the colors are the same for both booked and partially booked which get confusing for clients. Would it be possible to have 2 different colors for them?

    Thank you,

    MP

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