Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1 and archive 2 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. I have the Small Business license. We are not taking payments for bookings as the system is for internal use only. How can i hide the "payment UNKNOWN" from the booking admin. Every booking has it in a grey box next to the resource name.

    Thanks

    • Hello.
      Please make this fix.
      Please open this file ../{Booking Calendar Folder}/css/admin-booking-listing.css?ver=1.1

      then find this code:

      .payment-label-unknown {
          background-color: #999999 !important;
      }
      

      and replace it to this code:

      .payment-label-unknown {
          background-color: #999999 !important;
          display: none;
      }
      

      PS Please do not forget to clear browser cache before testing these changes.
      Kind Regards.

  2. Hi,

    I need a booking system that allows slots in 30min sections - for example to book 09:30 - 11:00
    Is this possible with any of the calendars?

    • Hello.
      Such functionality available in the Booking Calendar Business Small or higher versions.
      The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      Kind Regards.

      • Thanks.

        In this example
        http://bs.wpbookingcalendar.com
        you can see multiple times in a list.

        When I put
        Select Times:[select rangetime
        "08:00 AM - 08:30 PM@@08:00 - 08:30"
        "08:30 AM - 09:00 PM@@08:30 - 09:00"
        "09:00 AM - 09:30 PM@@09:00 - 09:30"
        ]

        I just get a dropdown. What am I doing wrong?

  3. Hi,

    Is it possible to limit bookings to a single resource? I'm having instances of a week long booking being allowed by in multiple resources and would like to know hoe to get that to stop, i.e a week long booking will only be allowed if there is a whole week in 1 resource.

    Kind regards

      • Thank you for the reply. Up until now I have been doing the days via this method

        {select-day condition="season" for="Late Summer Season" value="3-14"},
        {start-day condition="season" for="Late Summer Season" value="0,1,2,3,4,5,6"},

        {select-day condition="season" for="Early Autumn Season" value="3-14"},
        {start-day condition="season" for="Early Autumn Season" value="0,1,2,3,4,5,6"},

        but it is now letting bookings across multiple resources for a period. For instance in the picture. It is letting guests book from the 10th to the 14th September but it is splitting them over 2 resources. Is the above method no longer good enough to prevent this? The bookings need to be different for each season.

        http://i.imgur.com/tD8gWhj.jpg

        Kind regards

        • Hello.
          Please open the General Booking Settings page and in Advanced section under the "Set capacity based on number of visitors" option, please set checked this option "Disable bookings in different booking resources:".
          If visitor submit the booking for such days, then system will show warning that these days does not available and booking was not saved.
          Kind Regards.

          • This option "Disable bookings in different booking resources:" does not appear on my system, is this a recent implementation?

  4. Hi,
    I have Business Small SingleSite 6.1 on my current website: http://www.cottagesmadefortwo.com (WordPress 4.5.3 running Aggregate theme). Please could you advise how best to transfer my bookings to a newer website on which I also plan to use your plugin. I would rather not have any downtime and miss potential bookings if at all possible. Thank you.

    Kind regards,
    Wayne

    • Hello.
      You need to transfer the Booking Calendar files from the ../wp-content/plugins/{Booking Calendar Folder} of old website to new website.
      According transfer of the Booking Calendar Data. Please backup and restore to the new site the DB tables that is starting from the "wp_booking" term, for example using the phpMyAdmin tool. Also you will be need to backup and restore some records from the wp_options table, where option_name fields are starting from the "booking_" term.

      It's possible to make the transfer plugin from old to new website only once. And you must to delete plugin at old website, after transfer and tests.

      Kind Regards.

      • That's great. Thank you very much again for your well made, essential plugin and support.

        All the best,

        Wayne

  5. I'm having trouble with double bookings on resources with limited capacity and availability. I.e. A room is only available on a certain date, with a capacity of five - and I'm still getting double bookings on the parent resource. What am I doing wrong?

    • Hello.
      Please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s):". This option must be unchecked. If its checked, please uncheck it and update the settings.
      Also please deactivate option (uncheck) using "Pending days as available".
      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      Kind Regards.

  6. Hi, my client would need an calendar skin like the example on this link: http://www.the-yeatman-hotel.com/en/
    basically with the date of check-in and the date of the check-out instead of the calendar.

    Is there any version of the plugin that support this?

    Running the Personal SingleSite version actually.

    Thanks for the assistance

    • Hello.

      If you need to have search availability functionality, where visitors can select check in/out dates and select number of visitors for searching available booking resources, so then such functionality available in the Booking Calendar Business Large and higher version. Please check more here: http://wpbookingcalendar.com/overview/#search

      You can test search functionality in action in this live demo : http://bl.wpbookingcalendar.com/search/

      But still, the ability to make (submit) bookings possible only in pages with inline month view calendars.

      P.S. You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.
      Kind Regards.

  7. Hello,

    I have purchased the Business Small version of the plugin. I have a client who books tours at a Museum. They are closed Mondays, so currently we have Monday selected as an unavailable day. Sometimes however my client gives special tours out on the days they are closed. Is there any way to book a day on an unavailable day. I know we can manually add a booking, but it still can't be done on unavailable days (which makes sense) Might there be a way to do this with a different version of the plugin playing with some of the Resources and Availability filters?

    • Hello.
      It's possible with Business Medium version to create "range days season filter" at the Resources Filters page for Mondays. Then set the days from this season filter as unavailable for specific booking resources at the Resources Availability page.

      Later if you need you can edit season filter to deactivate some days from it for making them available again.
      Please test it in the live demo go this version.

      You can make Upgarde to higher version of plugin from your exist version by clicking on upgrade link at the top right side of general booking settings page in admin panel.
      Kind regards.

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