Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1 and archive 2 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Hello,

    I have an issue with the plugin booking reservation and WPML
    When I ask for payment or when I approuve a booking, the customer receive an email.
    But, it’s only in french and not in english or german, even if I setup the good parameters in the email templates with [lang=en_EN]

    Can you help me with this issue please ?

    Thanks in advance,

    Best regards,


    • Hello.
      The payment request email is sending in the language, that was active in your admin panel during clicking on “Payment request” button. So please switch firstly your admin panel language to your desire one. Then click on “Payment request button”.

      Please note, English language does not require “[lang=en_EN]” its just must to be first (at the top) language in your email configuration. Please check more here
      Kind Regards.

    • Hello.
      Its look like some CSS conflict with other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      Kind Regards.

  2. Hello,

    I just purchased the medium business version of the software today, August 29th. I got the medium because I need to have cost control depending on the number of people in each booking. However, after much trial and error, I’m having trouble seeing how I would make this work.

    In my situation, I want to charge $159 for a single person booking. If there are anywhere from 2 – 6 people in the booking, then the cost per person would go down to $129. If there are 7 – 12 in the booking, then the cost per person would drop to $99.

    Is it possible to do this with the medium business software? If so, can I get a small example. If not, what is the refund process?

    Thank you in advance for your help.

    • Hello.
      Yes it’s possible to configure this at the Booking > Resources > Cost and rates page.
      At this page you need to find the visitors field (I gues you already configured it at the Booking > Settingd > Fields page) and make cost configuration like this:


      Here is how it’s calculated:
      3 visitors=228=3*129-159
      7 visitors=534=7*99-159

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