Support

Technical help board

Check the FAQ first for existing answers before posting new Questions

If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

8,355 thoughts on “Support

  1. Hello,
    I would like to know where I can find these texts in order to translate and change them :

    1) “The booking was canceled by the visitor.”
    Automatic deny reason when a client cancel his order

    2) The message displayed on the website when the user cancel his order.

    3) “Cancel booking”
    The button on which the user click in order to cancel his booking

    4) “Change booking”
    The button on which the user click in order to modify his booking

    • Hello.
      If you need to fix it in the translations, so all of these sentences exist in the translation files. You can read more about how to update these transaltion files at this instruction: http://wpbookingcalendar.com/faq/make-translation-of-wp-plugin/

      If you need to fix these texts directly in the source code, so you can find these texts at the ../{Booking Calendar Folder}/inc/personal.php file.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
      Kind Regards.

  2. Hello,

    Is it possible to select a reservation start and end date so for example te total week will be reservated? Otherwise gaps will appear in the reservations if you know what i mean.

    Thanks!

  3. Hi, I have quite a big problem… I own version 5.2. business large.
    I don’t know if you remember… I have several houses where check-out and check-in on the same day is allowed and some where it’s not. That’s why I have to use starttime and endtime parameters for each of the houses.
    Now when someone is booking in the calendar it works pretty well, so people can book until day A and the next client can book from day A, so it’s a change-over day. Now I have to sort some bookings and I have to change the resources for some bookings. When I try to move one booking that ends on day A to a house where the next booking starts the same day A it says it’s not possible, because the day is already booked.
    I really need urgent help here, because I have to make a reservation for a client, but to do that I have to rearrange some other reservations…
    Thank you in advance!
    Sven

    • Hello.
      Please try to make this little fix.
      Please open this file ../{Booking Calendar Folder}/inc/personal.php

      then find this code:

      if (count($result) == 0 ) { // Possible to change
      

      and replace it to this code:

      if ( true ) { // Possible to change
      

      In this case, system will not check for any booked or not booked dates in the destination resource, and will make just change resource for the booking. So in future you will need to recheck the destination resource for availability, if you will need to change the booking resource for specific booking.

      Kind Regards.

      • Thank you very much, I’ll try this code. But it does only affect the backend- function to change the resource, right?
        My best regards,
        Sven

          • Sorry to bother you again… First of all, the coder works very good. I can now switch the reservations to the right resource. But now something strange happens.
            Let’s say I have 5 similar houses :
            Type a
            – Type a2
            – Type a3
            – Type a4
            – Type a5
            The 28th of June was booked in all of them. So it was red in the booking calendar. Now I have moved a reservation from Type a5 to Type a4 (with the change-over day). But still the 28th of June is red and can not be booked, when I try to make a reservation, no matter if frontend or backend. In the bookings overview table it says Type a5 is vavailable.
            Can you fix this too?

            Best regards and 1000 thank you’s for your help!

            • Hello.
              Probably in the type a4 was made previous booking, that have check out dates and intersect check in day of your moved booking.
              What version update of Booking Calendar do you use ? and can you send the screenshot of Booking Calendar Overview page to the support @ wpbookingcalendar.com

              P.S. Its seems that its more complex issue.

  4. Hi!

    Thanks for an awesome plugin!

    I have a question regarding inserting a booking calender in a post or page > Selection of form – and then ok.
    Is there a way to have it display maybe first booking resource by default? instead of having to chose a resource first and then it shows the calendar and the form

    Thanks,
    Ruben

    • Hello.
      Yes, its possible since version 5.2 update.
      Improvement New parameter selected_type for [bookingselect… shortcode for auto selection booking form of specific booking resource.

      Example: [bookingselect label=’Select:’ form_type=’standard’ nummonths=1 type=’17,16,15′ selected_type=’15’]

    • Hello.

      Thank you for interest to the Booking Calendar.

      If you just need to have the multiple bookings for the same date in different calendars, then you can check any paid version of Booking Calendar.
      Please read this general instruction about usage of paid versions of Booking Calendar: http://wpbookingcalendar.com/faq/general-usage-instruction/

      If you need to have the several bookings for the same date in the same calendar, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      You can check overview of different Booking Calendar versions at this page: http://wpbookingcalendar.com/overview/

      Also you can test live demos http://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

  5. Hi,

    I’m testing the Booking Calendar (free version) on my localhost, but I do not receive any mail. I made several test reservations with different email accounts, but none of them received an email. Is localhost the problem or is it something else? Do you have any suggestions?

    Many thanks!
    Niels

  6. I’m using the Booking Calendar plugin for a closed WordPress site (community site).
    I would love to let all subscribers see details on reservations made, and also delete their own reservations. Preferable on the front page via the GUI, as they do not have access to the admin panel.

    Is that somehow possible?

    • Hello.
      1) In the Booking Calendar Business Small/Medium versions possible to make a little trick to show in the “mouse over tooltip” over specific booked timeslot (please note the booking must be made for the specific timeslot, and not the full date), the Name of the person, who made the booking.

      Example:
      11:00 – 12:00 Jony Mack

      But please note this feature can impact to the performance, so we do not recommend to activate it.

      If you are still want to activate it,so please open this file: ../booking/wpdev-booking.php find this code:

      if (!defined('WP_BK_SHOW_INFO_IN_FORM'))    define('WP_BK_SHOW_INFO_IN_FORM',  false );                 // This feature can impact to the performace

      and replace to this code:

      if (!defined('WP_BK_SHOW_INFO_IN_FORM'))    define('WP_BK_SHOW_INFO_IN_FORM', true);                 // This feature can impact to the performace 

      2) Its possible to edit or cancel own booking(s) by the visitor, who was made this booking in any paid versions of Booking Calendar.
      The link for editing or canceling visitor can receive in email, after creating new booking. This link is to the front-end page of your website.
      Please read more about configuration of such “secret” links here http://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      Kind Regards.

  7. hi I have recently deleted multiple bookings and accidently send off denlined messages, is there any way I can get hold of the declined bookings or email addresses so I can respond to the declined messages with an apology?

    thanks
    Leighton

    • Hello.
      If you was activating the sending emails about the new bookings to your email, then you can try to search info about this booking(s).
      Otherwise, you need to use backup (if you have it) to recovery the DB of your website.
      Kind Regards.

  8. Hi, I have a question to my version order no.

    If customer make a booking (fill in all the name, adress etc. fieald) the home page (dkhus.com) give this replay
    Warning: mysql_real_escape_string() [function.mysql-real-escape-string]: No such file or directory in /var/www/dkhus.com/public_html/wp-content/plugins/booking.bm.5.0.3/lib/wpdev-booking-functions.php on line 1577

    Can you help
    best regards
    Dan

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