Support

Technical help board

Check the FAQ first for existing answers before posting new Questions

If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

8,953 thoughts on “Support

  1. Domain Name Change Update…

    I made a mistake on the url change sorry. We will not use […].com Can you please change it to
    […].com

  2. Hello

    Re: Domain Name Change

    Our domain name is changing within 30 days from […].ca to […].com Can you please add our new name to the licence so we can get out websiite up and then I will email back for you to deactive the old url […].ca

    Please let us know so we can start the website migrations.

  3. Hello, i am still waiting for a response and a solution for the issue that I am having. I have provided my username and password in my first email as well. And I have also requested a new update from the link that you provided but I have not received any emails or instruction for the update.

    Please help.

  4. Hi there

    I cannot setup the plugin properly. I have several resources to book, each resource can be booked on a weekly basis. This means that each reservation can be minimum 7 days and multiples of seven. Firstly I have to set a weekly price, then, I can setup a minimum number of days but…how can I set the default days slot? Then, I have different seasons…. I cannot understand how can I set everything up. there are rules one on top of another and the final calculated price is not correct.

    For example:

    I setup a base weekly price for a resource: 1400 € (low season)

    If I setup a different weekly price for the same resource : 1500 € (low season) the price of a single week is calculated correctly, but the price of multiple weeks is calculated as 1500 € + (1400 € x num weeks) while it should be 1500 € x num weeks

    How can I do it???

    • Hello.
      1) About ability to select only weeks in calendar (7,14,21,… days), please make this configuration:
      – open General Booking Settings page and in the “Calendar section” activate the “Range days” selection mode using 2 mouse clicks.
      – then set minimum number of days selections as 7 days and maximum number of days selections as 28 days.
      – for the option “Specific days selections” please set this value: “7,14,21,28
      update the settings changes then test it.
      2) In the Booking Calendar you can configure the cost per days. SO if you are having cost per week, you need to divide this cost per week to 7 and set for the specific booking resources as cost per day at the Booking > Resources > Cost and rates page.

      3) If you have the different cost for the different seasons, so firstly you need to define these seasons at the Booking > Resources > Filters page.
      Now, you can define the different cost for the different seasons (rates) for your booking resources at the Booking > Resources > Cost and rates page by clicking on “Rate” button near each specific booking resources. Please read more about it here: http://wpbookingcalendar.com/overview/#rates

      4) Finally, if you are having the different cost for the different number of selected days, for example, you are having cost per week as 1500, but if some one select second week, you are having reduced cost 1400, so total cost for the 2 weeks is 1500 + 1400 = 2900. You can configure it at the Booking > Resources > Cost and rates page by clicking on the “Valuation days” button near specific booking resources.
      For the previous example, you need to configure cost like this:

      "Together 14 days = 2900 $ for all days"

      Please note, this setting will apply to any days, do not depend from the seasons. But you can define this cost settings apply only in case if “Check in” day of selection is inside of the specific seasons, for example:

      "Together 14 days = 2900 $ for all days": if check in day inside "Low season"

      Please read more here: http://wpbookingcalendar.com/overview/#valuation-days

      Hope its will be helpful for you.
      Kind Regards.

  5. Hi guys,

    I’m trying to get your calendar plugin working but all I see on the front-end is “loading calendar” message. You can see an example of this here: http://www.easywayuk.co.uk/rezervacie/

    I can see that there’s some error with jQuery on the page, however jQuery object is still available and work in the console (and this error does not seem to come from your plugin anyways). Does your plugin have dependency on global $ sign?

    Thanks for any help!

    With friendly regards,
    M. Ambrus

    • Hello.
      I was rechecked that page and can see the calendar. I was making test booking. Probably you was fixing that error.

      If no, please note, Booking Calendar require that no any JavaScript errors was at the page. Otherwise calendar will not show. Its because calendar is loading on document.ready event, and if your page have any JS error, this event just does not fire in JavaScript.

      You can check for the most common issues with JavaScript errors at the FAQ: http://wpbookingcalendar.com/faq/ at the troubleshooting section.

      Also you can check what is generated this JS error, by deactivating one by one all your active plugins at the WordPress > Plugins menu. Then retest it.
      If its not help, please deactivate your active theme and active the default wordpress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      Kind Regards.

      • Hi,

        I just re-checked it again and it seems to work fine :-O
        Very sorry to waste your time, I only installed Polylang and did not do any more updates. Looks like it fixes the JS error, so you are probably correct – docReady did not get fired at all!

        Thanks again and have a great day!
        Martin

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