Support

Technical help board

Check the FAQ first for existing answers before posting new Questions

If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

8,084 thoughts on “Support

  1. Hi again, what are the terms fir the multi site version (5 site activation), i.e. is there a time limit when all the activations must be made? I have urgent need for two calendars but can see a future need for more./Ben

    • Hello.
      No, there are no time limits. So you can activate your version of Booking Calendar in any time, after your purchase.
      Kind Regards.

  2. Hi,
    I would like to show the name of the customer that has made the reservation ‘live’ on the website for anyone to see. Is this possible in any of the versions, or can I make this happen by changing some code within the program?

    • Hello.
      Its possible to make a little trick (in the Booking Calendar Business Small and higher versions ) to show in the “mouse over tooltip” over specific booked timeslot (please note the booking must be made for the specific timeslot, and not the full date), the Name of the person, who made the booking.

      Example:

      11:00 - 12:00  Jony Mack

      But please note this feature can impact to the performance, so we do not recommend to activate it.

      If you are still want to activate it,so please open this file: ../{Booking Calendar Folder}/lib/wpbc-constants.php (in older versions its was here: ../{Booking Calendar Folder}/wpdev-booking.php ) find this code:

      if (!defined('WP_BK_SHOW_INFO_IN_FORM'))    define('WP_BK_SHOW_INFO_IN_FORM',  false );                 // This feature can impact to the performace

      and replace to this code:

      if (!defined('WP_BK_SHOW_INFO_IN_FORM'))    define('WP_BK_SHOW_INFO_IN_FORM', true);                 // This feature can impact to the performace 

      Kind Regards.

  3. Hello there !

    Imagine, we are the November 26. I go to the website of my customer and want to book 1 night for an arrival today. So that means I leave on November 27.

    My customer doesn’t want that and prefer the visitor to call the guesthouse …

    How can I configure this in the 9.Business.Large.SingleSite.5.1.4 ?

    Thanks for your answer !

    Best regards

  4. Hi,
    I’m using 9.Business.Large.SingleSite.5.1.4 version.
    I’m using diffĂ©rente prices per saison for a little hotel. I have a page with a list of results : (http://www.hotelbubu.com/rooms-page/). The displayed price in the list is the standard price. But I need to display the current price with seasonal rate. Is it a bug ? How can I change that and display the good price. Thanks for your help.

    • Hello.
      Unfortunately, in the actual versions at the search results possible to show only “standard” cost of booking resources (not the cost for the booking). The cost for the specific dates possible to see in the booking form, after visitor click on “Book now” button.
      This issue will be fixed in future updates.
      Kind Regards.

      • Thanks. Is it possible to set the image of ressource in this list results linkable to large image lighbox ?

        Suggested futur features :
        – display the current cost of specific dates/seasons in search results list
        – Possibility to set/edit the displayed information on a page after visitor click on “book now”.

        • Hello.
          Sorry, the link for the image in search results does not support in the current versions.
          Thank you for your suggestions, I will add them to the TODO list.
          Kind Regards.

  5. I have question :

    How to auto active user in booking user list after successfully user signup on site. ?

    Please solve or ans my this question ASAP.

    Thanks

    • Hello.
      In the original versions such feature is not supporting. But you can make this fix to activate this feature:

      Please open this file ../{Booking Calendar Folder}/inc/multiuser.php

      then find this code:

                  add_bk_filter('wpdev_bk_get_option', array(&$this, 'wpdev_bk_get_option'));
                  add_bk_filter('wpdev_bk_update_option', array(&$this, 'wpdev_bk_update_option'));
                  add_bk_filter('wpdev_bk_delete_option', array(&$this, 'wpdev_bk_delete_option'));
                  add_bk_filter('wpdev_bk_add_option', array(&$this, 'wpdev_bk_add_option'));
                  /**/
          }
      

      and replace it to this code:

                  add_bk_filter('wpdev_bk_get_option', array(&$this, 'wpdev_bk_get_option'));
                  add_bk_filter('wpdev_bk_update_option', array(&$this, 'wpdev_bk_update_option'));
                  add_bk_filter('wpdev_bk_delete_option', array(&$this, 'wpdev_bk_delete_option'));
                  add_bk_filter('wpdev_bk_add_option', array(&$this, 'wpdev_bk_add_option'));
                  /**/
                  add_action( 'user_register', array(&$this, 'activate_user_after_sign_up' ), 10, 1 );
          }
      
          function activate_user_after_sign_up( $us_id ) {
              
              $this->reactivate_user($us_id, false);                                  // Activate user  with  ID = $us_id
              //update_user_option($us_id , 'booking_user_role', 'super_admin' );     // Set  user as Super Booking  Admin  user
              update_user_option($us_id, 'booking_max_num_of_resources',  5 );        // Set  maximum allow booking resources for this user        
          }
      
          • Hello.
            In the previous post I was explaining how to activate “booking admin panel” after new user is created.
            So you can use that customization for the activation of the booking admin panel.

            If you want to set additional check – to make activation of the “booking admin panel”, if the new user only “subscriber”, then in the previous code you need to have this:

                        add_bk_filter('wpdev_bk_get_option', array(&$this, 'wpdev_bk_get_option'));
                        add_bk_filter('wpdev_bk_update_option', array(&$this, 'wpdev_bk_update_option'));
                        add_bk_filter('wpdev_bk_delete_option', array(&$this, 'wpdev_bk_delete_option'));
                        add_bk_filter('wpdev_bk_add_option', array(&$this, 'wpdev_bk_add_option'));
                        /**/
                        add_action( 'user_register', array(&$this, 'activate_user_after_sign_up' ), 10, 1 );     // Activate booking admin panel,  just  after sign-up of new user
                        
                }
            
            
                function activate_user_after_sign_up( $us_id ) {
                    if ( user_can( $us_id, "subscriber" ) ) {
                        $this->reactivate_user($us_id, false);                                  // Activate user  with  ID = $us_id
                        //update_user_option($us_id , 'booking_user_role', 'super_admin' );     // Set  user as Super Booking  Admin  user
                        update_user_option($us_id, 'booking_max_num_of_resources',  5 );        // Set  maximum allow booking resources for this user        
                    }
                }
            
            • Yes , I have added the code but it is not working

              I have to add deactivate that plugin and then active to effect the new code.
              You can check here , I have setup a registration page , after registration user can login after activation then he can manage his/her bookings

              I have purchased the pro version , so if i reactive that plugin and then active again so it affect my paid plugin ?

              http://rentmvp.com/wp-signup.php

              Thanks

              • Hello.
                Please try to replace in the previous code this:

                 
                add_action( 'user_register', array(&$this, 'activate_user_after_sign_up' ), 10, 1 );     // Activate booking admin panel,  just  after sign-up of new user
                

                to this

                 
                add_action( 'wpmu_new_user', array(&$this, 'activate_user_after_sign_up' ), 10, 1 );     // Activate booking admin panel,  just  after sign-up of new user
                
                • It is not working

                  I am using “Register Plus Redux” plugin for registration.

                  So it need to work with it.

                  Thanks

                  • Hello.
                    I do not familiar with that plugin.
                    Please contact to the support of that plugin (developer of that plugin), and ask about the hook, which is executing after visitor created with that plugin.
                    After that you just need to set correct hook in this code:

                    add_action( 'user_register', array(&$this, 'activate_user_after_sign_up' ), 10, 1 );

                    Instead of “user_register” you need to set the hook, which is executed by that plugin.

                    Other issue which can generate this issue, is that you need to have some special settings for the activate.php file. Please recheck that inside of that file you have this constant defined as true:

                    define( 'WP_INSTALLING', true );

                    Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

                    • I am able to find that, signup function in that plugin, and from that plugin I am getting the user_id of that user, So how I can pass that user ID to your function to work it, Because I think for your plugin there is need only user_id .

                      Thanks

                    • Ok, then you can generate some action hook in the code of that plugin (just after user created and you know the ID of that user), something similar to this:

                      do_action('someplugin_created_new_user', $user_id); 

                      , where “$user_id” – its varibale with ID of your new User.

                      And in the code of the Booking Calendar you need to have this:

                               add_bk_filter('wpdev_bk_get_option', array(&$this, 'wpdev_bk_get_option'));
                                  add_bk_filter('wpdev_bk_update_option', array(&$this, 'wpdev_bk_update_option'));
                                  add_bk_filter('wpdev_bk_delete_option', array(&$this, 'wpdev_bk_delete_option'));
                                  add_bk_filter('wpdev_bk_add_option', array(&$this, 'wpdev_bk_add_option'));
                                  /**/
                                  add_action( 'someplugin_created_new_user', array(&$this, 'activate_user_after_sign_up' ), 10, 1 );     // Activate booking admin panel,  just  after sign-up of new user
                                  
                          }
                      
                      
                          function activate_user_after_sign_up( $us_id ) {
                              if ( user_can( $us_id, "subscriber" ) ) {
                                  $this->reactivate_user($us_id, false);                                  // Activate user  with  ID = $us_id
                                  //update_user_option($us_id , 'booking_user_role', 'super_admin' );     // Set  user as Super Booking  Admin  user
                                  update_user_option($us_id, 'booking_max_num_of_resources',  5 );        // Set  maximum allow booking resources for this user        
                              }
                          }
                      

                      P.S. Please contact developer of that plugin, if you still will have some issue, because you need to fire that hook, in the moment when new user is verified and activated, not just during creation of that user.

  6. We have purchased and installed the booking plugin on a clients site alotransportation.com/demo. We are experiencing a few issues:
    – The form is auto populated with an email jason@bizdev360.com. How do we remove this?
    – We continue to get an error message when testing the booking calendar on the site.
    – Our client would like to set up the payment to be a deposit taken only, how do we do this. Since he has various rates.

    • Hello.
      1) Please deactivate this option: “Auto-fill fields” (set unchecked) at the General Booking Settings page in “Form” Section.
      2) Relative to the error, please recheck this troubleshooting instruction here http://wpbookingcalendar.com/faq/duplicate-entry-key/
      3) The deposit payment feature possible in the Booking Calendar Business Medium version (you can read in version overview about it: http://wpbookingcalendar.com/overview/ ).
      But if you need just to get the fixed sum of the booking, you can set the “fixed” cost at the General Booking Settings page in “Cost” section. SO in the payment form will be show only fixed sum.

      P.S. Also, please note, in your booking form you are using only “start time” field for the booking. You need to use start time and “end time” or “duration of time” or just use the “range time” shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/
      Kind Regards.

  7. Hello,

    I have a question about receiving a confirmation e-mail after my buyer books online. I am not receiving an e-mail that buyers have booked online. I only find it on my wordpress site that someone has booked. Can you walk me through the process?

  8. Hi we’re on business large and i’ve a question about setting of the seasonal filters for costs in combination with the advanced cost forms.

    For a single room, normal costs are 69,- but now we want to make price 65,- in weekends during winter.
    I’ve added seasonal filter, called it “winterdiscount” added all dates in winter, in costs and rates i selected filter, added new cost for that filter. In the frontend nothing happens… discount is not calculated.
    I do use “Advanced cost” forms to set up the shortcodes, (using percentages and fixed prices) everything works there.
    Is there something i’m missing?

    • Hello.
      Please open the Booking > Resources > Cost and rates page then click on “Rate” button near specific booking resources,
      and then recheck that you activated (set checked) the checkbox at the left side near specific your rate.
      Kind Regards.

        • Hello.
          Please send screenshots of the Booking > Resources > Filters page and Booking > Resources > Cost and rates page (for the specific booking resource) and link to the page with that booking form, where you are having issue to the support @ wpbookingcalendar.com

          P.S. Also please recheck that you do not use any cache plugins, like WP Super Cache. If you are using someone, please deactivate it or add the exception to the page with booking form !

          Kind Regards.

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