Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1 and archive 2 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. More than a week ago, I have requested a free update of wpbookingcalendar because my paid version is not older than six months. The automatic answer told me that in a few days I would get the update. I still haven't heared anything. Maybe something went wrong?

    [cutted]

    • Hello.
      We was sent email with link for downloading update on 16/09/2017
      and just resend it again.
      Please check spam folder, if you do not see it in inbox.
      Kind Regards.

  2. Hello

    I need to know if the plugin has the following characteristics that I need to implement in a project.

    1) I will use to reserve party room

    2) Each room can only be used once a day (there will be no time slots). The person reserves all day

    3) The most important thing I need is for the plugin to take care of these situations:

    3.1) Room A (Mondays, Tuesdays, Wednesdays and Thursdays): U $ 100.00
    3.2) Room A (Fridays, Saturdays and Sundays): U $ 150,00
    3.3) Room B (Mondays, Tuesdays, Wednesdays and Thursdays): U $ 50,00
    3.4) Room B (Fridays, Saturdays and Sundays): US $ 80.00
    3.5) Room A + Room B on Mondays, Tuesdays, Wednesdays and Thursdays = $ 130.00 (instead of $ 150.00)
    In this situation (3.5) the halls will be rented at the same time, both being unavailable. That is, if the person is to reserve only Room A or Room B only, it is unavailable. Example: Room A + Room B ($ 130.00) for September 27 unavailable
    3.6) Specific dates: I need to inform different rooms for specific days (for example, on December 23rd, Room A = U $ 150.00 or Room A + Room B = U $ 300.00).
    It's possible?
    Best Regards
    Márcio

  3. Hey guys,

    I recently purchased the 'Booking Calendar Business Medium'.

    The project that I am currently working on requires seasonal rates, which I have managed to work out.

    The project also requires a secondary discount where the price of accommodation is reduced from the third day onward of a stay. I assume this can be down under the 'resources / advanced pricing' tab, however, the field that I need to apply the discount on, 'being the number of days the customer chooses from the calendar' is not an option in this tab, the only options are where I have used a drop-down, e.g. number of adults, which is not relevant in this discount.

    Any help would be much appreciated. Please let me know if I have not provided enough detail and I would be happy to re-explain.

    Thanks,
    Olly

  4. Hello, We have your paid booking plugin. We were having a problem with email notifications being sent to the the admin. I notice that it appears your "To and From" email fields are reversed. Notifications get sent to the "From" email instead of the "To" email. I've got it set to accomodate this now, but will that bug be getting fixed and if so will be get a notification from you if we have to change settings? It's important we always receive notifications. Thank you! I have a screenshot of what I'm referring to if that would help.

    • Hello.
      1) In the email template about the "New booking (sending to admin)" you can define "To" and "From" fields for emails. And its have to work fine about any emails that sending after creation of new booking.

      2) But all other email templates, lile "Approving/Decline booking, etc..." have only "From" field. They does not have "To" Field, because basically they are sending to the visitor email. Inside of such emails you can define the sending copy of these emails to the admin. The admin email for such emails defined as "From" field in these emails. Its intentionally defined so.

      Sometimes, customer need to receive email about the new booking at one email, and receive email about confiramtion, like approval to other email. That's why its working so.
      Kind Regards.

  5. Hello,

    We are using the Version 9.Personal.SingleSite.8.0 paid version of your plugin.

    Is there a way to capture the booking data using a webhook that can be sent to Zapier? For now, we've created a function to create a new custom post type, copying the booking data, that can be used to trigger Zapier using their standard plugin.

    Do you have any documented hooks that can be used?

    Thanks!

    • Hello.
      Currently there is no some special API, but some useful functions is exist.

      1) You can try to use this hook for getting action after creation of new booking:

      * Hook action after creation  new booking
       * @param int $booking_id
       * @param int $resource_id
       * @param string $str_dates__dd_mm_yyyy    - "30.02.2014, 31.02.2014, 01.03.2014"
       * @param array  $times_array              - array($start_time, $end_time )
       * @param string $booking_form
      function your_cust_func_add_new_booking( $booking_id, $resource_id, $str_dates__dd_mm_yyyy, $times_array , $booking_form  ) {
      
      }
      add_action( 'wpdev_new_booking', 'your_cust_func_add_new_booking', 100, 5 );
      

      2) Also you can check this file ../{Booking Calendar Folder}/core/wpbc-dev-api.php
      where you can find some other useful function for use in your development.
      Kind Regards.

  6. Hello Again
    My hosting provide ( godaddy) just update the wordpress files and once again I lost all my Custom Forms and HTML emails settings. Please advise what needs to be done as this issue should not happen.

    I can give you access to my booking calendar or FTP hosting files.

    • Hello.
      All custom forms is storing inside of the Database in wp_option table.
      If during update process, your hosting provider, make rollback of database from actual to some other backup, so then its possible such issue.
      Can you recheck with your serve provider about how they make update, does provider make any additional manipulation with database ?
      I can suggest that after creation of all custom booking form fields you will make backup of database.
      Thank you.

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