Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1 and archive 2 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

    • Hello.
      Please note, firstly you need to move your booking to trash. And only after this you can make complete delete of booking at the Booking Listing page.

      If you still have some issue with this please recheck your page for any JavaScript errors.
      You can also try following steps:
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest  it again.  If its not help, please deactivate your active theme and active the default WordPress theme. And then  retest it again. May  be there exist  some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      Otherwise please recheck your error.log at your server configuration according any relative errors, to check about the reasons of this issue.

      Kind regards.

  1. Hi.
    I have problems with "Additional costs". I followed your instructions but it does not work for me.
    Please check the image at
    I book 2 days (25€ per day) with a child and TAX. The booking costs 50 € but my advanced costs settings have extra price for children and TAX. I tried without %, including the symbol "+", deleting and creating new fields for Standard form, and all the options I could think of, but the booking is always 50 €.
    The deposit for those resources is off (I also tried with the deposit 100%)... I can not find why the cost does not include the "additional costs". I checked your FAQ and followed the instructions, but I have no idea why it's not working...
    Please could you help?
    Best regards.

    • Hello.
      You are having misunderstanding about the costs that showing inside of the calendar day cells inside of the caendar.
      Its always show cost without additional cost based only on Rates. You can deactivate showing these costs (if its confused for you) at the Booking > Settings General page in Calendar section.

      Instead of that you need to use [cost_hint] shortcode in the booking form at the Booking > Settings > Fields page.
      Its will show TOTAL booking cost depend from days selections and your options in booking form (additional cost).
      So visitor can know total cost of booking in real time.
      Kind Regards.

      • Sorry, may be I was too fast..
        And also please be sure that you published in that page Booking Calendar shortcode form for "Standard" booking form.
        Because at the final payment page, its show wrong cost, its can be, if you are using some other "custom booking form" ( not the standard, that you was used in Additional cost" for configuration).
        Kind Regards.

  2. I have 3 Room Resources. Resource 1 will not select any dates even though they are green and available. Resource ID 2 and 3 can book the calendar without any issues. There are not any Pending bookings.
    Why will only one resource not have the calendar dates active?

    • Hello.
      If you can not select the days at all in calendar, so then probably you have add the Booking Calendar "availability calendar" widget to your page.

      Booking Calendar does not support several calendars for the same booking resource on the SAME visible page.

      Please remove the Booking Calendar widget from this sidebar (its at the WordPress > Appearance > Widget page), its have to resolve this issue.
      Kind Regards.

  3. Hi there,
    I have been working with this plugin since over 3 years and today I was oplaying around again with my form. Sadly I can't get the [dates_count] to work in my emails! Have tried everything and before I give up and thouight I will ask you guys if there is somehow a glitch I am missing.

  4. Hello,

    We have 3 different sizes of motorhome with multiple different units within each size category (Small, Mid Size, Large) setup as a Parent Resource. We also have multiple different units that fall under each Parent. We want the customer to only be able to select parent/size and have it automatically assign them a specific unit based on availability within that category. We do not want the visitor to be able to select a specific child resource within the category, but would like a unit to be automatically assigned to them based on what is available. Is this possible?



    • Hello.
      Its possible in the Booking Calendar Business Large or higher version, by configuration parent booking resources with specific capacity at the Booking > Resources page.
      After this you can insert the selections of ONLY parent booking resources (you can define ID of these resources in specific parameter at Booking Calendar shortcode ) into the post or page, like in this live demo
      Please read more about configuration of this shortcode here:

      Here is general info about ability to set capacity in Booking Calendar Business Large version.
      In Booking Calendar Business Large version possible to make several reservations per specific FULL date(s) by visitors (not time slots).
      Please read more about it here
      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation).
      Please read more info about the booking resources and how to configure them here
      Also we highly recommend to check this article about different configuration of capacity and availability

      Kind Regards.

      • Thank you that explained a lot! One more question regarding this.

        The capacity appears to count all of the child resources as well as the parent into the total. Is there a way to set it up so only the child resources are the total capacity?


        • Hello.
          Unfortunately, its does not possible to not calculate "parent booking resource" in total capacity, and use it as a group. Sorry.
          In actual versions of Booking Calendar all functionality is based that parent booking resource is also calculated for the total capacity of such type of booking resources.
          Kind Regards.

    • Sorry,

      I have found the problem.

      It's not possible to use a booking calendar in the page also the widget.


      • Hello.
        Yes, that's right. The availability calendar and booking form for the same booking resource (in Booking Calendar Free version exist only 1 default booking resource), does not possible to show at the same visible page.
        Kind Regards.

  5. Hi,

    Is there a way to export the bookings calendar and import into Google or Outlook?

    I have seen the section on how to import google events but wondered if it's possible to go the other way.


    • Hello.
      Unfortunately the Booking Calendar does not sync with that systems. It's does not support integration with the Outlook, iCal or Google Calendar yet. Sorry. It's will be supported at the some of the future plugin updates.

      Paid versions of Booking Calendar support only export bookings to the CSV format.
      And also Booking Calendar support (only) import of Google Calendar events.

      Kind Regards.

  6. Is there a way to change the sort order of the search results? By tag would be ideal for us, otherwise by price (descending) would be OK.

    • Hello.
      Sorry, right now its does not possible to make sort of search results.
      I will add this feature to the TODO list for ability to sort search results in future updates.
      Kind Regards.

Leave a Reply

Your email address will not be published. Required fields are marked *