Technical help board

Check the FAQ first for existing answers before posting new Questions

If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

8,744 thoughts on “Support

  1. Hi,
    A pre-sale question:
    Is it possible to show or hide different payment methods as a function of number of days to check-in?
    For example: offering “PayNow” or “Sending Payment Request by Email”, as a standard option for guests, but if there are less then 5 days up to check-in, offer only “PayNow” payment.

    • Hello.
      1) Its possible to show the “Deposit cost” or “Full cost” to pay depend from the number of days between “check in” day and “today date”. Please read more here:

      2) The possibility to pay the deposit is available t the Booking Calendar Business Medium version and higher versions of the Booking Calendar. Please note, its possible to activate the payment deposit or full cost for the specific booking resource in the admin panel (at the Booking > Resources > Cost and rates page).

      Please read firstly this article about the correct configuration of the “payment link” :

      Sending payment request for the deposit payment.
      Here is little instruction about this configuration in case you are need it.

      Then open the Booking > Settings > Emails page and configure and set active the “Payment request” email.

      Now open the General Booking Settings page and set checked this option: “Deposit payment:” at the “Costs” section.

      You can open the Booking > Resources > Cost and rates page and by clicking the “Deposit amount” button configure the deposit amount value.

      This cost will be show in the payment form, after visitor is made the reservation. So probably its cost will be smaller than full amount. And your visitors can make the payment of that amount.
      At the admin panel at the booking listing page for the specific booking you will see in the cost field the FULL cost, but inside of the “notes section” (you can activate it by pressing the note button at the right side of the each section), you will see the description similar to this:

      Total cost: $135.00 /deposit: $54.00, balance: $81.00/ – 07.22.2012

      If you are want to request from the visitor to pay the rest of the sum, you are need firstly

      A) Edit the cost of the booking, and enter the sum, which will show at the payment form. You are need to change the cost and then press the save button to save the new cost.

      B) Press the send payment request button to send the email with link to the payment form for the specific booking.

      Kind Regards.

  2. Hello,

    I have a question about booking.
    Is it possible to only book on Mondays and Fridays end the end is also on Mondays and Fridays?
    And set fixed prices for week, midweek, weekends.

    For example:
    Weekends costs: 300
    Midweek Costs: 350
    Total: 650

  3. Hello,

    is it possible to display ONLY the cost_hint of a specific ressource with a shortcode?
    I’d like to output the cost_hint of a specific ressource
    a) normal text on pages
    b) in wp custom fields.


    • Hello.
      The [cost_hint] shortcode is possible to use in the booking form to show th cost of the specific booking based on the selected dates and some other selected options.
      If you want to show [cost_hint] in one form (for specific booking resource) and do not show it in other booking form, then you can create the several custom booking forms (at the Booking > Settings > Fields page ) with and without [cost_hint] shortcodes.

      If you want to show the standard cost of the booking resource (per day) in the post or page, so its does not possible to use such type of shortcode. You can only enter this cost manually as fixed text into the content of the post.
      Please note, in the Booking Calendar Business Large version in search availability results such type of the standard cost of booking resources is showing. You can check it here:
      Kind Regards.

      • “You can only enter this cost manually as fixed text into the content of the post.” Thats bad news. Imagine 40+ ressources in 2 or 3 languages. If pricing change, we have to edit manually?

        The workaround to create a new form does not work because your system allows only one form on the same page.

        To display specific ressource standard cost and other values with a shortcode would be a GREAT feature in future updates.


        • Hello.
          I will add this feature to the TODO list for having ability to show the standard cost of booking resource by using some shortcode.
          Kind Regards.

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