Support

Technical help board

Check the FAQ first for existing answers before posting new Questions

If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

9,686 thoughts on “Support

  1. Greetings,

    We have an ics calendar feed imported in a google calendar.
    Therefore this calendar has a public google calendar id but is read only.
    Can we use it with the sync option (we don’t need the other way) ?

    Thanks for your help.

    • Hello.
      Unfortunately booking calendar does not support exporting bookings through “ICS link”. Sorry.
      Booking calendar support only manual exporting of bookings to the CSV files. You can test it at the Booking Listing page by clicking export button at Action toolbar.

      Booking calendar support only import of events from the Google Calendar (not 2 sides sync).
      Info about it exist in any settings pages at plugin website and at help configuration page of plugin website: http://wpbookingcalendar.com/faq/import-gc-events/
      Kind regards.

  2. Hi there,
    Is there a way to determine a different link name for the section in our booking page where the customer actually fills in the form and sends the request? I need to determine a Goal on Google Analytics in terms of booking requests sent, but our page link does not change when someone fills in and sends the form so my Conversion Goal is not accurate, it shows all visitors to this particular page, also the ones that do not send the filled form.
    Thank you

    • Hello.
      Its possible to change links, from booking form page to some other page (after visitor made the booking), if you will activate the “redirection to the “Thank you” page”, after visitor made booking. You can activate it at the General Booking Settings page in “Form” section.

      Its will work in the Booking Calendar Business Small and higher versions only in case, if all payment system are deactivated. Otherwise visitor will redirect to the “payment gateway page” for finish payment process.
      Kind Regards.

  3. Hey guys!
    I’m building the website for my flying club, and i’m trying to make a section for booking the airplanes. As far as I have read, the small business version is the one i need to accomplish that. But before buying it i’ve bee reading the FAQs and forums and can’t figure out how to:
    1) make it possible for the people who will be booking the airplanes to see their availability in the calendar so they won’t book an already booked airplane. I mean the calendar showing the dates and hours for wich the airplane is already booked.
    2) make it possible for the user to book the airplane without having to wait a response from the administrator, I mean the user is able to accomplish the booking automatically if he chooses a date and the hours when the airplane is not booked, and not to accomplish it if the date or hours are already taken.

    Hope you can help me!

    Thank you in advanced.

    • Hello.
      1) Please read firstly the general instruction about usage of paid versions of Booking Calendar: http://wpbookingcalendar.com/faq/general-usage-instruction/
      By default if someone make the booking in calendar for specific date(s) or time(s), this date(s) or time(s) become unavailable for the other visitors. Please retest it in the live demos.
      2) Administrator just can approve specific booking or decline it. In the Booking Calendar Business Small version you can set auto approve all incoming bookings.

      The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the “shortcode generator” on the right side of that page for the correct generation of the shortcode.

      You can use one”timerange” (timeslots) or “start time” and”end time” selections or”starttime” and “duration”of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.
      Kind Regards.

  4. I have purchased Business Large SingleSite 5.4.2 for our bed & breakfast. I have set the standard rates and set up seasonal filters for peak periods. I have applied a seasonal filter to the valuation days of each resource to increase the room cost during peak periods. but I’ve found that the valuations are not correctly calculated when the check-in date precedes the peak period start date. I believe you realize this because you display a warning in the valuation page setup stating the valuations will only be applied if the check-in date falls within the seasonal filter window. Is there a technique or solution that allows the cost to be accurately calculated when the first date is before the seasonal filter window begins?

    My standard rate is $125/night. During peak periods, our rate increases to $200/night for any one-night stay and $150/night for any two-night stays during the seasonal filter window. For three nights or more, the standard rate is applied.

    Valuation days were the primary reason why I purchased this version, but if they can’t be mixed with non-valuation dates successfully, the upgrade is worthless to me.

    Rob

    • Hello.
      The ability to configure the “Valuation days” cost settings, that depend from the season filter, possible only based on the “check in” date condition for the season filters. Its because if we are have to many intersected season filters with different cost settings, its almost not possible to have the correct cost configuration.

      That’s why if you need to configure the cost, that depend from the season filter for each selected date, and do not depend from the number of selected dates, you can configure it by using “Rates” cost system.

      If your cost depend from the number of selected dates for the booking, you can use the “Valuation days” cost system. If in addition its depend also fro m the season filter, so in this case you can configure the “Valuation days” cost system based on the “check in” day, that belong to specific season filter.
      Kind Regards.

Leave a Reply

Your email address will not be published. Required fields are marked *

* Copy this password:

* Type or paste password here:

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>