Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1 and archive 2 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Hi. When I’ll accept or decline a reservation, I get the message “updating” and wait symbol is spinning … but nothing more happens. What could be wrong? and how can I fix it?

      • Hello.
        1) Please recheck your page for any JavaScript errors. If you will find someone, please try to fix it.
        2) Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
        If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
        3) Lastly, please recheck the error.log at your server configuration, for the any relative errors there.
        Kind Regards.

  2. When adding new booking only date is saved – all other information gets lost. Same while editing existing entry

    • Hello.

      Please be sure that you configured correctly booking form fields at the Booking > Settings > Fields page.
      Please note, each form field shortcode must have unique field name.

      Try to reset your booking form to some standard booking form. Save the changes. Then test it. After this try to make your customization in the booking form.

      Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.
      Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      Kind Regards.

      • Fields are OK – only few remove, names not changed
        But all information that is saved is Resource and date from calendar. Everything else is lost

        • Hello.
          Can you send customization of your booking form (in txt file) from the Booking > Settings > Fields page from both “Booking form” and “Content of booking fields data form” (its at the bottom of that page) to the support @ wpbookingcalendar.com ?
          I will check where possible issue there ?
          Kind Regards.

      • Even in mail – no information

        You need to approve a new booking BOOKING for: 2015/08/31

        Person detail information:
        Times:
        First Name:
        Last Name:
        Email:
        Phone:
        Address:
        City:
        Post code:
        Country:
        Adults:
        Children:
        Details:

        • Hello.
          Sorry, but I do not see here any shortcodes. Can you save those 2 forms from the Booking > Settings > Fields page as text to the TXT file, and send them to the support @ wpbookingcalendar.com ?
          Thank you.

  3. Hello. I have the Bussiness Large version of the plugin. I don´t find where and how to configure the capacity of persons allowed in each booking resource. Though I see that in the search forms there´s the possibility of including max-visitors. This is very important for our wensite since we are working with appartment´s bookings with several capacity of persons in each apartment.
    Thank you very much in advance for your kind response.
    Maria

    • Hello.
      You can configure the redirection to the “thank you” page at the General Booking Settings page. So then you can set at that page the code for the Google Analytics.
      Please note, at the Business Small and higher versions its will work, only if the all payment systems are deactivated, otherwise the system will not be redirected to the “thank you page” but show the payment form and then redirect to the “Payment” page.
      Kind Regards.

  4. My website is dark and when the calendar is uploaded text is in grey. The grey text is not visible there any imputting data in selected field would struggle. Is there anyway to alter text colour for the fields to be more compatible with my site. White text would be a perfect alternative if possible

    • Hello.
      Please send link to the page with booking form. I will check and help you in customization.
      Kind regards.

  5. I am using your plugin version 5.4.3 on my wordpress (4.3-en) website. I am not receiving reservation emails from certain clients, mostly from clients with @yahoo.com emails. How can I fix this issue?

  6. The very thing your instructions say is “Get Started: insert booking form shortcode into your Post or Page”. Where is the code?

  7. HI

    Is it possible to search or click by person or user who has booked to see if that have been before?

    Thanks,

    Richard

    • Hello.
      Its possible in the paid versions of Booking Calendar.
      You can open the Booking Listing page in your admin panel.
      Then click on the “bottom arrow” icon at the left side under “Filter toolbar”, to expand advanced parameters.
      You have to see new parameters for searching.
      Then you can enter email of the person, which you want to search in the “Keyword” parameter, and then click on “Apply” button to refresh booking listing results.
      Kind Regards.

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