Support

Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3, archive 4, archive 5 and archive 6 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

If my subscription for updates has expired or is canceled, will the plugin continue to work?

Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.

While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.

To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.

Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.

Optional Subscription for Updates:

1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.

2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.

However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).

You can request the latest update of the Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.

Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.

Editions:

Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:

Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.

Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.

Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please note that we cannot use any login credentials to access your website for testing or configuration purposes. Instead, please provide us with screenshots or a video of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem(*).

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).

(*) Updated on 2023-05-14


  1. I have been using the plugin for a couple of years with no problems. With the latest update the [cost] shortcode stopped working. What should I be using to pull in the cost information?

    • Hello.
      Please update your version.
      Email with link for update was sent to your email address.
      Kind Regards.

  2. Hello

    I always have a red dot with number 1, looks like I have one new booking? But I dont have... How can I remove that number? Its pretty anoying.

    Regards, Kasper

    • Hello.
      Please open the Booking Listing page and switch to the Actions toolbar. Then click on "Read All" button.
      Kind Regards.

  3. Hello,

    I'm having a problem with the email notification when a booking changes to "Waiting" status. I've activated the notification and it's ticked in the control panel > Email.

    When I carry out a booking test (validation of the form but payment not made), the status of the booking is indicated as Pending in the list of bookings but no email is sent.

    I have the Post SMTP plugin and I don't see any emails sent in the email log.

    Should I activate another option in the settings to enable this notification email to be sent?

    Thanks in advance.

    Regards

    • Hello.
      Please be sure that you have activated the "New (visitor)" email template at the WP Booking Calendar > Settings > Emails page.
      Otherwise please try to install the different SMTP plugin.
      We can recommend to install and configure this WP Mail plugin: https://wordpress.org/plugins/wp-mail-smtp/
      but you can search and install any other SMTP plugin: https://wordpress.org/plugins/search/smtp/

      Why do you need to have an SMTP plugin?
      SMTP plugins have to fix your email deliverability by reconfiguring WordPress to use a proper SMTP provider when sending emails.
      This is a problem for a lot of WordPress sites because by default, WordPress uses the PHP mail function to send emails generated by WordPress.
      The issue is that most WordPress hosting companies don’t have their servers properly configured for sending PHP emails. 
      The combination of two causes your WordPress emails to not get delivered.

      It also can be a reason why your emails are marked as spam.
      Please check more here https://wpmailsmtp.com/wordpress-emails-going-to-spam/

      If the previous will not help, please contact support of the SMTP plugin about correct configuration of such SMTP plugin, because all emails are sending in this case via such plugins.
      Kind Regards.

      • Thank you for your reply.

        Indeed, by using "News (visitor)" instead of "Waiting" the email is sent.

        I don't have any problems with the Post SMTP plugin, as the other notification emails are sent correctly.

        However, I'd like to know which shortcode I can use to replace the ones that don't work in the "New (visitor)" email:

        Reservation amount: [calc_original_cost_hint]
        Amount of the additional option: [calc_additional_cost_hint]
        The total amount of the booking: [calc_cost_hint]
        Deposit to be paid: [calc_deposit_hint]

        Thank you

        • Hello.
          You can use ONLY the cost hints shortcodes that you was used at the booking form at the WP Booking Calendar > Settings > Booking Form page.

          Check what shortcodes you was used there.

          For future help with supported shortcode s inside of the booking form , please use shortcode generator at the right side of WP Booking Calendar > Settings > Booking Form page.

          Kind Regards.

  4. Dear support,
    after updating to version 10.0 of the booking calender we found an issue. In Version 9.7 we had a line on our booking form where the final booking dates and costs were presented. Now we cannot get htis information anymore. It seems that something has changed. You can find the content of our form on

    https://sgs85.de/test/
    Buchungszeitraum
    "gewählter Buchungszeitraum: ...
    Kosten für den Buchungszeitraum:
    EUR 0.00"

    There the parameters we used up to now can be found. But the fields seem not to be updated or filled anymore.
    Was a change in the transfer of field contents performed? If so what shall we do to get out functionality back?
    Thank you in advance
    Best regards,
    Nico

    • Hello.

      You can use [cost_hint] shortcode in the booking form at the Booking > Settings > Form page to show the total booking cost in real time depending from the selection of dates and some other options in booking form. It’s possible in the Booking Calendar Business Medium or higher versions.

      Please be sure that you use your Booking Calendar Business Large version. You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      • Dear Support,
        thanks for the quick response.
        Just another question. I seem to remember that there was a "Cancel" button in the booking list in the menu. in version 10 I can only find "Delete".
        Where can I cancel a customer's booking without deleting it?
        Thank you for your help.

        • Hello.
          1) You can "Trash / Reject" the booking - in this case the booking will be moved to trash, instead of completely delete.
          2) Or if you asking about changing status of the booking from Approved to Pending, then you cam select specific booking, and in Action toolbar click on "Pending" button.
          Kind Regards.

          • Hi,
            does the "Trash/Reject" have the same functionality as "Cancel" in former versions of the booking tool?
            Best regards.

            • Hello.
              This feature move the booking to the trash. Dates in calendar become available. And plugin send email notification about this.
              Kind Regards.

  5. Hi,

    We have a timeline page where we want to show booking id, pickup and drop off, is that possible?

    • Hello.
      It’s possible to configure showing some booking details (use shortcodes from “Content of booking fields data” form at WP Booking Calendar > Settings > Booking Form page) in the paid versions of Booking Calendar.

      Configure it at the WP Booking Calendar > Settings General page in “Timeline (front-end)” section.
      Kind Regards.

  6. Hello, I have the business medium version already contracted (for use on only 1 website), and I would like to upgrade to the business large version.
    As i have read, it can be done by paying the difference plus an extra cost. But where and how to make this payment?
    Can you guide me a little please.
    Kind regards

    • Hello.
      You can upgrade to the higher version of Booking Calendar from your existing version of the plugin by clicking on the "Upgrade" menu item at the top right side of the General Booking Settings page in your admin panel.
      Kind Regards.

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