Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1 and archive 2 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Hello
    I have a question before purchase the plugin.
    My client would like a booking system where they sell online live course.So:

    1) if a client from USA book a specific time slot will he see the time slot in USA time (GTM-9 for example) or current italian time?
    I mean, he needs to see availability update with his current location right?

    2) If a client want to purchase a package of 5 lessons. and want to "keep them" and use later on to book the 5 lessons in different days. How can i manage that?
    Maybe by creating a product which contains discount code usable 5 times only for each lessons so when he will proceed to the "checkout" he can insert the discount code and the lesson will be free of charge as he purchased "1 code" ? Or any better suggestions?
    Is it possible to use a discount code in the booking section?

    Thanks

    thanks

    • Hello.
      1) Unfortunately, no. Booking Calendar can use only one time-zone, that you have defined in the WordPress > Settings page, for the dates and times in booking form.
      Its does not possible to change time-zone or auto detect time-zone at the front-end side.
      2) If you want to book, some date or time in booking form, you need to select this time and date in booking form and then submit the booking.

      In the Booking Calendar Business Large or higher version possible to use coupon codes for discounts. Please check more here: http://wpbookingcalendar.com/overview/#coupons
      So you can define in some other place at your website, may be with some other plugin ability to purchase some coupon discounts, and then define coupons for discounts in Booking Calendar at the Booking > Resources > Coupons page.

      Please note, also important info about the booking for specific time-slots.
      The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      Kind Regards.

  2. Is it possible to use custom user roles for bookings? We only want some departments to manage bookings and each department has a custom user role. Thank you.

    • Hello.

      In actual versions of Booking Calendar possible to set only standard user roles for accessing to the Booking Calendar menu pages in admin panel.
      You can assign actual user roles to specific menu pages at the Booking > Settings General page in right side of this page.
      I will add to the TODO list ability to use different custom user roles for accessing to the Booking Calendar menu pages,
      for having this feature in future updates of plugin.
      Kind Regards.

  3. Title: Admin change/add per day.

    Hi, the booking-plugin works great, customers can book one complete week.
    Settings-->Specific days selections: 8,15,22,29,36,43,50
    Customer can only chose Friday and saturday for start of the booking-week.
    Settings-->Start day of range: Friday and Saturday

    Problem:
    But as admin I like to be able to edit (and add) bookings for a midweek or even a day. For example only tuesday to thursday. But because the settings for the user are 7 days I can not add/change a booking for 3 (ore any) days.

    Question:
    Is it posible to give the admin 'god-mode'. So only admin has the rights to make any booking even if the settings are set for 7 days and start-days friday and saturday for the users?

    Thanks

    • Hello.
      1) You can configure in Booking > Settings General page the general type of days selections for ability to select and book any days.
      2) But for your visitors inside of the post or page, where you are having booking form, you can redefine type of days selection with JavaScript. So your visitors can select only specific days. Please check how to configure it here: http://wpbookingcalendar.com/faq/advanced-javascript-for-the-booking-shortcodes/
      Kind Regards.

      • 1) I'm in Booking>Settings>TAB-General
        But I don't see what you mean.
        The custome must book from Friday an then fixed length of 7, 14, 21, etc days... If I change anything this wil not work anymore.

        2)
        I'm sorry, but I just can't read or implement the suggested java-solution.

        Is it possible to leave everything as it is, and give the admin god-mode for adding/changing any booking?
        So that the customers have to select 7 days, but the admin can select 1 (or every) day?

        Thanks

        • Hello.
          1) Please open the Booking > Settings General page and in these settings, configure evrything as you need for selection for admin.

          2) Then relative to visitors selection.
          Please open the page with Booking Calendar shortcode for editing, and insert the code like this:

          <script type="text/javascript">
             bk_days_selection_mode    = 'dynamic';
             bk_2clicks_mode_days_min       = 8;    // Min. Number of days selection with 2 mouse clicks
             bk_2clicks_mode_days_max       = 50;   // Max. Number of days selection with 2 mouse clicks
             bk_2clicks_mode_days_specific  = [8,15,22,29,36,43,50];   // Example [5,7]
             bk_2clicks_mode_days_start     = [5,6]; // { -1 - Any | 0 - Su,  1 - Mo,  2 - Tu, 3 - We, 4 - Th, 5 - Fr, 6 - Sat }
          </script>
          [booking type=1 form_type='standard' nummonths=1]
          

          P.S. of course if you are having some different shortcode at page, so then you need to replace this:

          [booking type=1 form_type='standard' nummonths=1]

          to your exist shortcode, like:

          [booking type=5 nummonths=2]

          or other shortcode that you are having.
          Please read how manually to configure Booking Calendar shortcodes here http://wpbookingcalendar.com/help/booking-calendar-shortcodes/

  4. I've searched through the forum and the FAQ but can't find the problem I'm encountering. I'm using the latest version of the Avada WordPress theme and when I try to place the calendar on a page it simply says "Calendar is loading..." and the dropdown menus for the site stop working on any page i try to add the calendar to. The error I'm receiving is this: "Uncaught ReferenceError: date_admin_blank is not defined at HTMLDocument. ((index) :252)

    • Hello.

      1) Please recheck the header.php file from your actual theme. This file have to have this code:

      <?php wp_head();  ?>

      before this:

      </head>

      Its standard rule for the themes.

      2) Also please be sure that you have not deactivated loading of JavaScript files of Booking Calendar. Please open the Booking > Settings General page and in Advanced section click on "Show advanced settings of JavaScript loading" link then be sure that this option "Load JS and CSS files only on specific pages" was deactivated or at least you have specified correctly relative URLs, where you are having booking form.

      3) You can check for the most common issues on the FAQ page http://wpbookingcalendar.com/faq/ at the troubleshooting section.

      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

      Kind Regards.

  5. In Business Medium, is there a way to limit how many hours a person can book a resource?

    Thank you,
    Wanlapa

    • Hello.
      Its depend from how you have configured the selections of times in booking form at the Booking > Settings > Form page.
      If you have fixed time-slots (restricted number of timeslots) selection there, so its will be possible to select (if you selected specific date in calendar), your listed available time-slot, until all time-slots will not be booked. If you are using times entering shortcodes, so in this case, you can enter any available (not booked) times for booking.

      Here is general info about booking for specific times.
      The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      Kind Regards.

  6. Can you show available dates and timeslots as an upcoming list, only showing the days and times that are available?

    • Hello.
      Unfortunately, no. Its only possible to show available dates in inline month view calendar, and available time-slots, in selectbox after selecting specific date.
      Additionally you can show "TimeLine" (like here: http://bs.wpbookingcalendar.com/timeline/ ), but such view is only for "read-only view", visitor here can not select date/time for making new booking.
      Kind Regards.

  7. I've read through all of the documentation on configuring the search function but still can't get it to work properly.

    I have 1 parent resource with 30 child resources. When I do a search it says nothing found. What am I doing wrong?

    • Hello.
      The search form is searching only among "parent" or "single" booking resources that was inserted into the separate posts or pages.
      So in your case you need to insert the booking form for "parent" booking resource and publish this page. Then open Booking > Settings > Search page click on "Clear cache" button and you have to see that system found this one page with booking form, and after this you can make test search availability at search page. But in your case, you will see only 1 search result for this parent resource or no results, at all if not found available dates.
      Please check more here http://wpbookingcalendar.com/faq/no-search-results/
      Kind Regards.

      • Thank you! I'm now getting 1 result for the parent resource. I was hoping to have it list of the child resources. Does that mean I should change the resources to single resources instead of child?

  8. Hi Support Team,
    Two questions today...

    1. How do I assign two 'unavailable' hours every day (the machine 'Resources' are available 22hrs/7days/365yr), one of the hours at 06:00-07:00 and one hour at 18:00-19:00 ?

    2. is it possible to populate the price of a booking from the output of a Gravity Form or a WooCommerce product?

    My Calendar is going to be used to assign 'production run' time to a machine in a factory. The time-length of the run could be 4 to 11 hours (with a 1 hour break every 12th hour for staff-changeover). The rate-per-hour is different for every variation of product that goes through the production. This means I can't set a price-per hour on the calendar, the price has to come from another source in the site.
    I have a Gravity form which quotes the total price for a production run based on qty, specification and time it will require on the machine. The form can generate a unique order ref# - or I might be able to create a unique WooCommerce product for every order, then send this to the calendar?

    Thanks in advance for the awesome support!

    • Hello.
      1) If you are using the timerange (time slots) shortcode, so then you can just remove these 2 time-slots from the time range shortcode.
      If you need todo this only for specific booking resource(s), so then in the Booking Calendar Business Medium or higher versions you can create new custom booking form, which will not have these 2 time-slots and have all others. Then during inserting Booking Calendar shortcode into the post or page, just select specific booking form and specific resource, additionally you will be need to set for specific booking resource as default specific custom booking form at the Booking > Resources page.

      Otherwise (in other versions), you will be need to make blank bookings for each day for such timeslots at the Booking > Add booking page.

      2) Unfortunately, its does not possible to make such cost auto-population from other plugins. Sorry.
      Please check more about cost configurations in the Booking Calendar Business Medium version here: http://wpbookingcalendar.com/overview/#additional-cost
      Kind Regards.

  9. edit bookings

    Hiya,

    I'd like the ability to amend the names, dates in bookings please.

    thanks, dan.

  10. Hello, I have created a specific page for acknowledgments. But when I activate that page it seems like it takes a while to load. Is it possible for the page to load before?
    Thanks!

    • Hello.
      I do not sure that clearly understand about issue. Can you send link to the page, which have this issue?
      Thank you.

      • Thanks!!! When someone makes an inquiry about the availability of the house and gives the button send the message of thanks takes quite a while to redirect. You can do the test {cutted} (I would appreciate if you delete this link)

        • Hello.
          During my test its take 1 second for submitting booking and then I wait 1 second for redirection to "Thank you page". So totally its working fine.
          The speed can depend from the internet speed connection of the visitor, who is making the booking and from response from your server.
          Additionally you can check error.log file in your server configuration about any relative errors, but as far as I can see everything is fine there.
          Try to test from different computer/network.
          Thank you.

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