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Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1 and archive 2 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Hi,
    I installed a wordpress app that was attacked and removed from my hosting. th ehosting is gone but the app is a blueprint i want to make sure someone else isnt misusing. Is it possible to download the wordpress installation that was hosted on a certain server down from you since its not existent anymore in that horrible 🙂 hosting company server?

    Thank you

  2. How do I add additional form fields that aren't pre-defined in your plugin? I need additional information like street address, city, state, etc. Is that possible?

    • Hello.
      Its possible to add such fields at the Booking > Settings > Form page.
      1) If you are using the Booking Calendar Free version, so then please just use "Add new field" button and follow onscreen instruction.

      2) In case, if you are using the Booking Calendar paid version, so you can reset your booking form to one predefined booking form, for example you can select "Payment" form at the top toolbar and then click on "Both" button, after this click on Save changes button. Test it.

      Or you can add your form fields manually. Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.

      For example for having configuration of those fields, you can use shortcodes like this:

      ...
           <p>Address (required):  [text* address] </p> 
           <p>City (required):  [text* city] </p> 
           <p>Post code (required):  [text* postcode] </p> 
           <p>Country (required):  [country] </p> 
      ...
      

      Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/
      Kind Regards.

      • Thank you - but I'm actually trying to add fields to the summary that populates at the end of the multi-step form. It looks like I need to define additional class like these:

        jQuery('.fieldvalue.email').html( jQuery( "input[name='email"+bk_type+"']" ).val() );

        I'm just not sure where to do so.

        • Hello.

          Ok, you are using Example #3 from this FAQ instruction: http://wpbookingcalendar.com/faq/customize-booking-form-for-having-several-steps-of-reservation/

          In your case, you need to use JavaScript code in the same way as you was used for other fields.

          For example if you are having in booking form shortcode for entering "City" like this:

          <p>City (required):  [text* city] </p> 

          then in summary section you need to have this:

           <div class="wpbc_summary">
          		<strong>Dates</strong>:<span class="fieldvalue dates"></span><br/> 
          		<strong>First Name</strong>:<span class="fieldvalue name"></span><br/> 
          ....
          		<strong>City </strong>:<span class="fieldvalue city"></span> 
          ....
               </div>
          

          And in the JavaScript code you need to have this section:

          			var bk_type = jQuery( "input[name^='bk_type']" ).val();
          			jQuery('.fieldvalue.dates').html( wpbc_get_selected_dates() );
          			jQuery('.fieldvalue.name').html( jQuery( "input[name='name"+bk_type+"']" ).val() );
          ....
          			jQuery('.fieldvalue.city').html( jQuery( "text[name='city"+bk_type+"']" ).val() );
          ....
          

          etc...

          Kind Regards.

          • Is there any way to combine multiple fields? For instance I have Date of Birth as a field that uses 3 separate dropdown menus, one for month, one for day, and one for year. I'd like to combine those in the end summary on the same line. I have the fields defined as follows:

            DOB:

            But I can't seem to get the syntax right to combine them in the JavaScript:

            jQuery('.fieldvalue.dob').html( jQuery( "select[name='month-dob"+bk_type+"']" ).val() );

            The month populates correctly but I can't figure out how to add the day and year after it. They're named accordingly: day-dob and year-dob

            • Hello.

              Try to use this:

              jQuery('.fieldvalue.dob').html( jQuery( "select[name='month-dob"+bk_type+"']" ).val() + ' / ' + jQuery( "select[name='day-dob"+bk_type+"']" ).val() + ' / ' + jQuery( "select[name='year-dob"+bk_type+"']" ).val() );

              Kind Regards.

                  • Hello.
                    For showing selected data in your radio button from booking form in summary before the payment, for you need to use the same syntax as before for other fields.
                    For example, if you have radio button like this:

                    [radio my_name "1" "2" "3"]

                    so then in the summary you need to use this shortcode:

                    [my_name]

                    If you have some issues with this, so then please update your version to the latest update of Booking Calendar (7.1.1)
                    You can request the new update of Booking Calendar on this page: http://wpbookingcalendar.com/request-update/
                    Kind Regards.

  3. When using the search function to find available resources by date the [cost_hint] is calculating the price incorrectly when only one day is selected. It doubles the daily rate when it should only be showing the cost for the one day selected. Any idea why?

    • Hello.
      Its possible, when you set cost "per 1 night" (instead of cost per 1 day) at the Booking > Settings > Payment page.
      In this case if you selected one day for searching (from 2017-04-08 to 2017-04-08 ) or 2 days for searching (from 2017-04-08 to 2017-04-09), the cost will be the same, because in general its the same 1 night selections (1 day or 2 days).
      Kind Regards.

  4. I use personal version (buyed).

    I wanna know if is posible when i reserve a day (example 2 January), i want to see on calendar timeline reserved with color half a 2 january, and half a 3 January.

    When i reserve 2 days, (2 and 3 January), to see fill with color Half 2 January, full 3 January, half 4 January.

    I need this for Hotel Night Reservations.

    Example: https://d2eyqiy4n03ve6.cloudfront.net/12345678-1234-1234-1234-1234567890ab/2015/11/11/09cd7b94-3b43-4126-9258-09ae4f9c0353.jpg

    Thanks

    • Hello.
      1) Such change over days possible in the Booking Calendar Business Small or higher versions. Please read more about this feature here: http://wpbookingcalendar.com/overview/#change-over-days
      But such view possible only in inline month view, calendar, where visitor select the dates. Please check how its look like in above link and test in live demo here: http://bm.wpbookingcalendar.com

      2) But the timeline will show bookings for full dates (if you will show it for several booking resources), please check how its looking like here http://bm.wpbookingcalendar.com/timeline/

      3) You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.
      Kind Regards.

  5. Hi, could you describe how DEPOSIT payments works with PayPal?

    I hope I could do that that way:
    Charge my client 50$ per night - let's say he stay for 1 night.
    Then in the checkin day I could request him to make a hold/preauthorization on his card for additional 50$ for 7days.
    After 7 days the hold disappears automatically.

    Is it true?

    • Hello.
      The deposit payment in Booking Calendar is working a little in differnt way.

      Here is info about the deposit payment and configuration.

      Please check firstly this info about deposit payment: http://wpbookingcalendar.com/overview/#deposit

      Here is little instruction about deposit configuration and MANUAL sending payment request for the rest of the sum.

      Please read firstly this article about the correct configuration of the "payment link" :
      http://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      Then open the Booking > Settings > Emails page and configure and set active the "Payment request" email.

      You can open the Booking > Resources >Cost and rates page and by clicking the"Deposit amount" button configure the deposit amount value.
      This cost will be show in the payment form, after visitor is made the reservation. So probably its cost will be smaller than full amount. And your visitors can make the payment of that amount.

      At the admin panel at the booking listing page for the specific booking you will see in the cost field the FULL cost, but inside of the "notes section" (you can activate it by pressing the note button at the right side of the each section), you will see the description similar to this:
      Total cost: $135.00 /deposit:$54.00, balance: $81.00/ - 11.11.2017

      If you are want to request from the visitor to pay the rest of the sum, you are need to make these steps:

      1) Edit the cost of the booking, and enter the sum, which will show at the payment form.
      You are need to change the cost and then press the save button to save the new cost.

      2) Press the send payment request button to send the email with link to the payment form for the specific booking.

      Kind regards.

      • OK ... so there is no such feature like Pay 30% in advance.
        The instruction you attached shows some manual workaround.
        It's a manual work and requires team to remember that additional mail should be send.

        Are you going to automate that feature in the future?

        • Hello.
          The automatic asking about paying balance (rest of sum), currently in actual versions does not available.
          Its will be possible in some future updates of plugin.
          Kind Regards.

  6. Is it possible to configure payment in advance.

    My client wants to book a room - 3 months in advance.
    So i would like do charge him 30% instantly and request for additional 70% 2 days before checkin.

    Tom.

  7. I need a booking/scheduling plugin that will do the following:

    I will have workers who will plugin in the days/times available, then a facility can search to book a worker. Also, the opposite...a facility can plugin day/times needed and workers can search to book a job.

    Once someone has booked a worker or facility, I want the plugin to send an email to the person or place booked letting them know and blocking off that schedule.

    Does this make sense? Does your plugin accomplish this and how do you suggest to use it?

    Thanks!

  8. I have Booking Calendar 9.Business.Small.SingleSite.7.0 installed on my site.

    Do you have a manual so I can work out how to edit this product eg

    - how do I remove times (I only need to display days)
    - how do I block out dates

    Thanks
    Judy
    PS I have a paid version of the plugin

    • Hello.

      1) Please read the general instruction about usage of paid versions of Booking Calendar: http://wpbookingcalendar.com/faq/general-usage-instruction/
      You can create the different booking resources ( http://wpbookingcalendar.com/overview/#booking-resources ), unique calendars - your properties or services at the Booking > Resources page. And then you be able to insert booking shortcode (booking form or availability calendar) for for specific booking resource (your properties or service) into the post or page.

      2) You can remove timeslots (or other times fields) from your booking form at the Booking > Settings > Form page. After this you will be able to book entire days.

      3) The only way to block days in your Booking Calendar Business Small version is by making bookings. In Booking Calendar Business Small version possible to make fast "blank" bookings at the Booking > Add booking page by clicking on "Auto fill" button at top right side in your toolbar.

      If you need to have more advanced system for blocking days, based on seasons, so then its possible in the Booking Calendar Business Medium or higher versions. Please check more about this here: http://wpbookingcalendar.com/overview/#availability

      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.

      Kind Regards.

    • Hello.
      Unfortunately, there is no way to sort search results in some way in actual versions of Booking Calendar, yet. Sorry.
      Kind Regards.

  9. How do I configure Bookings so that people can choose specific time slots on a particular day?
    Not sure which version of the plugin I have.... how do i find out?!

    • Hello.
      Such feature available in the Booking Calendar Business Medium or higher versions.
      Please read more about this feature here: http://wpbookingcalendar.com/overview/#times-week-days
      You can check more info about this configuration at this page: http://wpbookingcalendar.com/help/different-time-slots-selections-for-different-days/

      Here is general info about bookings for specific time-slots.
      The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.
      Kind Regards.

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