Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1 and archive 2 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Hello! How to re-send the approval letter to customer if first try finished with errors? Business small version 7.1

  2. Hello, I have bought the plugin Booking for Business Large and integrate it into real estate 7 theme. However each time am creating a new listing, I have to create a separate resource and add shortcode to the listing, is there a way when I create a new listing; a new resource is created and automatically linked to the corresponding listing,

    Also can you please tell me if a short script can be done to bulk-create booking from existing listings?

    Thanks and awaiting a quick reply

    • Hello.
      1) Unfortunately, its does not possible to create automatically booking resource after specific action in your theme.
      Your web developer can use some custom PHP code in functions.php for adding new record to wp_bookingtype table in database, its will create booking resource.

      Disclaimer. Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
      Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time. Thank you for understanding.

      2) Also its does not possible to create automatically blank bookings depend.

      but if you was asking about inserting Booking Calendar shortcode into the post or page, so probably you will be interesting in this FAQ article:
      and read how to configure shortcodes here
      Kind Regards.

  3. Salve volevo sapere, se per sbaglio cestino una prenotazione come posso recupererla ?

    • Hello.
      If you was moved booking to "Trash", so then you can open the Booking Listing page and in Filter toolbar, select instead of "Exist bookings", the bookings in "Trash" or "All bookings" and click on "Apply button" to refresh booking listing. Then you can click on "Restore" button near specific booking on trash.
      Kind Regards.

  4. Hello, how could you recognize the arrival day and the departure day?

    z.B Anreise bis 15:00 Uhr
    Abreise bist 11:30 Uhr

    Auftragsnummer: {cutted}
    Booking Calendar Personal (single site usage) version
    Peter Braun

    • Hello.

      If you need to use the same dates as change over days for different bookings (one booking have check out and other booking have check in at the same date), so this functionality available in the Booking Calendar Business Small versions. Please read more about this feature here:
      You can test in action in this live demo

      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.
      Kind Regards.

  5. Hello I am having difficulty setting up the valuation costs. I recently upgraded from small to use the business med version I am a personal trainer that sells half hour and hour time frames. My clients have to be able to select dates and times. I would assume that because there is no check out date is the issue. I changed payment setting from hour to day and that didnt work I tried multiplying my cost per hour x 24 hours and using that in my resource and valuation $ per day but that didnt work either. My resource is my name and my cost is 65 an hour I am trying to allow clients to book 12-24 appointments with me at $60 per hour $55 per hour for 25-36 bookings, $50.00 per hour for 37-48 bookings and $45 per hour for 48-99 bookings. I tried multiplying by 24 hours and all of the above but I cant find a way to make it work. Please help this is the only reason why I went to Business medium and have sat for 3 hours testing and adjusting.
    My form is below

    [select* starttime "05:00 AM@@05:00" "05:30 AM@@05:30" "06:00 AM@@06:00" "06:30 AM@@06:30" "07:00 AM@@07:00" "07:30 AM@@07:30" "08:00 AM@@08:00" "08:30 AM@@08:30" "09:00 AM@@09:00" "09:30 AM@@09:30" "10:00 AM@@10:00" "10:30 AM@@10:30" "11:00 AM@@11:00" "11:30 AM@@11:30" "12:00 PM@@12:00" "12:30 PM@@12:30" "01:00 PM@@13:00" "01:30 PM@@13:30" "02:00 PM@@14:00" "02:30 PM@@14:30" "03:00 PM@@15:00" "03:30 PM@@15:30" "04:00 PM@@16:00" "04:30 PM@@16:30" "05:00 PM@@17:00" "05:30 PM@@17:30"]

    [select* durationtime default:00:30 "30 min@@00:30" "1 hour@@01:00"]

    First Name (required):[text* name]
    Last Name (required):[text* secondname]
    Email (required):[email* email]
    Phone:[text phone]
    Details: [textarea details]

    [checkbox* term_and_condition use_label_element "I Accept term and conditions"]
    [submit class:btn "Send"]

    • Hello.
      1) Probably you have activated this option "Use time selections as recurrent time slots" ("This means that middle days will be partially booked by actual times, otherwise the time in the booking form will be used as check-in/check-out time for the first and last day of the reservation.") at the Booking > Settings General page in Calendar section.
      If this option have activated, so then the "Valuation days" cost settings is not working.

      2) Here is fix how to customize plugin for working "Valuation days" in such situation.
      Please open this file ../{Booking Calendar Folder}/inc/_bs/biz_s.php

      ( you can check how to edit files in WordPress menu in this article )

      then find this code:

                      if ( ( get_bk_option( 'booking_recurrent_time' ) !== 'On') || 
                           ( ( $times_array[0][0]=='00' ) && ( $times_array[0][1]=='00' ) && ( $times_array[1][0]=='00' ) && ( $times_array[1][1]=='00' ) )
                          ) {

      and replace it to this code:

                      if (
      						( get_bk_option( 'booking_recurrent_time' ) !== 'On') 
      					||	(	   ( $times_array[ 0 ][ 0 ] == '00' ) 
      							&& ( $times_array[ 0 ][ 1 ] == '00' ) 
      							&& ( $times_array[ 1 ][ 0 ] == '00' ) 
      							&& ( $times_array[ 1 ][ 1 ] == '00' ) 
      					||  (	   ( get_bk_option( 'booking_recurrent_time' ) == 'On' ) 
      							&& ( get_bk_option( 'booking_paypal_price_period' ) == 'day' ) 
      							&& ( get_bk_option( 'booking_is_time_apply_to_cost' ) != 'On' )

      So its means that if you will set "cost per 1 day" and also be sure that option "Time impact to cost" deactivated at the Booking > Settings > Payment page in "Payment Settings" section, so then "Valuation days" will work in such situation.

      Relative other configuration of "Valuation days" settings, I was sent screenshot to your actual email.
      Please check spam folder, if you do not see it in inbox.
      Kind Regards.

  6. Hello
    I'm not sure if possible to do what we want.
    - High season is June, July, August, September, Easter, Christmas with weekly bookings
    - Mid season is April, May with daily booking
    - Low season is January, February, March, October, November, December with daily booking

    Also when I have set a weekly booking for a cost of 7 days it has the same price for 7, 14, 21 etc days. I need it to calculate for example ā‚¬300 for 7 days, ā‚¬600 for 14 days, ā‚¬900 for 21 days etc. So a set price per week and not a fixed price per booking.

    Sorry, I'm not understanding how to do this and I have tried to read the help file.

    Let me know if this is possible and how I can do this please


    • Hello.
      Its possible in the Booking Calendar Business Medium or higher versions
      1) In the Booking Calendar shortcode in option parameter, you can define the different condition for number of days selections. Its means define for high seasons minimum number of daus selecion only as 7 or more days, and for other seasons to use general rule, which you can define at the Booking > Settings General page in calendar section by activating "range days selection mode" using 2 mouse clicks and set minimum number of days selection as 1 day and maximum number of days selection as 30 days (for example).
      Your Booking Calendar shortcode can look like this:

      [booking type=1 form_type='standard' nummonths=2 options='{select-day condition="season" for="High season" value="7,14,21,28"}']

      Please read how manually to configure Booking Calendar shortcodes here

      2) Relative configuration cost at "Valuation days" section at Booking > Resources > Cost and rates page. For week days selection you need to configure costs like this:

      Together 7 days = 300 EUR  for all days,  when check  in day  in "High season" 
      Together 14 days = 600 EUR  for all days,  when check  in day  in "High season" 
      Together 21 days = 900 EUR  for all days,  when check  in day  in "High season" 
      Together 28 days = 1200 EUR  for all days,  when check  in day  in "High season" 

      Kind Regards.

      • Beautiful, thanks I will give that a try.

        One further question. I think I understand how to set up a new language. But then is there an option parameter to define which language to use. I can't find that info?

        • Hello.
          The Booking Calendar is load language of your activated locale. The activated locale, can be set (changing language) by translation plugin, like WPML or qTranslate.
          Or fixed setting of specific language at WordPress > Settings > General page (if you are using only 1 language).
          Kind Regards.

          • Hi Yes we use WPML, but sorry I don't understand how to translate.

            We have a property section in which we define both languages Danish and English.

            So I will copy this on the page for both?
            [booking type=1 form_type='standard' nummonths=2 options='{select-day condition="season" for="High season" value="7,14,21,28"}']

            And it will auto translate?

  7. Hi there!

    Iā€™m looking for a Plugin for my WordPress site and this one may be what I need.

    - There is a weekly class a customer can begin at any time (say, every Friday at 10am, every week for every month unless teacher cancels)
    - Customer pays for a 6 week block (up to 10 customers per class)
    - The classes end up with ongoing participants who just keep paying every 6 weeks according to whenever they sign up. (There will be some customers on week 2 of payment while others on week 4 or week 6).
    - Customer needs to identify when they are coming

    Can I use your plugin to help with this?

    • Hello.
      1) Booking Calendar support only bookings, for selected dates in calendar. Its means that it does not possible to select only one Friday, and "say" select each other Friday until end of year or forever. Visitor need to select each specific day in calendar, which he want to book.

      2) Unfortunately, if you are need to make the several specific number of bookings per the same timeslot at same date in SAME CALENDAR, its does not possible in any versions of Booking Calendar.

      a) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      b) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here
      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here

      We highly recommend to check this article about different configuration of capacity and availability

      So its seems that its will not work as in your description. Sorry.
      Kind Regards.

  8. Hello,

    I have filled out the form 3 times seeking an update. NOBODY responds back!!! I paid for this plugin, haven't used it, and now I'm told I have to pay again to use it. EVEN THOUGH I filled out the form a month ago, before the 6 months is up!!!

    I would like to have a response please.

    • Hello.

      We was sent email with link for getting update to your email. Please check spam folder, if you do not see it in inbox.

      We are working in "timezone UTC + 02:00" so currently only 08:54 AM . And update was sent to you.

      Of course this update is free for you, relative to our policy.

      Kind Regards.

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