Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1 and archive 2 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. We have purchased the Small Business version of this plugin, but we do not want to use any of the payment options, just booking. How can we disable this? In the reservation list there is a price visible per booking, this price is generated from resources, I get that, but I do not want to speficy a price anywhere.

    I've disabled all payment methods, but the "thank you" message will not display after booking.

    • Hello.

      If you will open the Booking > Settings > Payment page and deactivate all payment systems, so then payment form after the booking process will not show.
      So please open the Booking > Settings General page and be sure that you have deactivated all payment systems and saved it.

      Please note, the cost field in the Booking Listing page in admin panel still will be visible.
      Kind Regards.

    • Hello.
      Booking calendar support only import of events from the Google Calendar (not 2 sides sync).

      Info about it exist in any settings pages at plugin website and at help configuration page of plugin website: http://wpbookingcalendar.com/faq/import-gc-events/

      The export into Google Calendar functionality exist in our todo list for some future updates of booking calendar. Hope its will be available ASAP.

      Kind Regards.

  2. All Plugins and WP are up to latest version May10, 7:30 AM

    On site, tried to do an admin booking, send button won’t work

    Top of Form
    Error during inserting into BD - Dates
    [F:/wpbc-booking-new.php| L:348|V:9.Business.Medium.SingleSite.7.0| DB:Duplicate entry 48-2017-06-23 00:00:00 for key booking_id_dates::INSERT INTO wp3q_bookingdates (booking_id, booking_date, approved) VALUES (48, 2017-06-23 00:00:00, 0 ), (48, 2017-06-23 00:00:00, 0 )]
    Bottom of Form

    • Hello.

      1) Its seems like you are having the wrong configuration of times fields in the booking form at the Booking > Settings > Form page.
      Probably you was used 2 same values for check in and check our times. Please recheck it.
      You can reset your booking form to one predefined booking form template (by selecting template at the toolbar at the Booking > Settings > Fields page and clicking on "Both" button) and then Save changes. After this make a testing with new bookings.
      After this you can configure additionally your form fields at the Booking > Settings > Fields page.
      Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.

      2) Or in case, if you have activated the using "check in/out" times at the Booking > Settings General page in Calendar section for having change-over days ( http://wpbookingcalendar.com/overview/#change-over-days )
      please be sure that you have set different check in and check out times, like
      Check in: 14:00
      Check out: 12:00

      Kind Regards.

  3. I want to format my booking form with a table (.....) to arrange the fields in a better layout.

    Where can I edit the class "standard-content-form", meaning in which css-file is this class defined?

    I'm not able to format the table properties directly, so I think I have to modify the css by adding an own class for the table.

    (Using "Business.Small.SingleSite.7.0")

    • Hello.

      This CSS class 'standard-content-form' defined in the "Content of booking fields data" form at Booking > Settings > Form page, and also used inside of this file ../{Booking Calendar Folder}/core/any/css/admin-listing-table.css

      .wpbc-listing-collumn.field-content,
      .wpbc-listing-collumn .standard-content-form {
          text-align: left; 
          word-wrap: break-word; 
          line-height: 1.7em;
      }
      

      But if you need to use Table like style of showing "Content of booking fields data", so then instead of DIV elements you can configure as html TABLE structure at the Booking > Settings > Form page in "Content of booking fields data" form.
      Kind Regards.

  4. I did not any changes in the css.
    But I would like to add html table elements in the form like sample below.
    But the atrributes (ex. border="5" and other i tried are ignored.
    The table is displayed, but attributes (like "border", etc.) are ignored.

    Any explenation for that?
    _______________________________________________________________

    Reservation:

    Vorname *:[text* name]

    Name *:[text* secondname]

    ....
    _______________________________________________________________

  5. A suggestion for a comming version:

    The possibility to display a list of all bookings (perhaps similar as the print-function does), but to use on a webpage (as you can do to display the booking calendar today) and also display the notes you can enter for each booking.

    Our use case:
    The house which people can rentwith the booking calendar has to be prepared and a team member has to go to the location to hand out the keys, etc.

    Who is responsible can be written as a note on every booking (already possible in oday version)

    With the new funtion, we can prepare a password protected page in WP, were the team can habe a look on the booking details and who is responsible (or oher notes) for this booking. (They should not have the admin-acces to booking-calendar).

    • Hello.
      Thank you for this suggestion. I will add it to the TODO list for thinking about possible implementation in future updates.
      Kind Regards.

  6. Hello,
    Congratulation for the system seems to have done very well!
    I need to create a booking system (payable with Paypal) for a pool open to the public.
    Possibility of booking only Saturday and Sunday (period from June to September)
    50 seats available per day
    Avoid making new reservations after 0:00 the day before
    Export the list of subscribers

    Which module is it best to buy?
    Thanks so much

    • Hello.
      A) Unfortunately, if you are need to make the several specific number of bookings per the same timeslot at same date in SAME CALENDAR, its does NOT possible in any versions of Booking Calendar.

      1) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      2) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity

      B) The Business Small and higher versions of the Booking Calendar is support PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration, other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.

      3) If you need to define only specific days as available for bookings, so then it's possible in the Booking Calendar Business Medium or higher versions. Please check more here http://wpbookingcalendar.com/overview/#availability

      You can test Booking Calendar live demos at this page http://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

  7. Hello,

    Hello I have Booking Calendar Business Large and I am trying to setup my valuations days for the following
    For any season, I want booking as follows;
    1-9 days - normal price
    10 - More - 10% discount

    can you please help me to set up the valuation sets.

    Note: I have a large number of ressources and a quick solution would be much appreciated such as a shortcode or something else

    Thanks
    Previn

    • Hello.

      You need to open the Booking > Resources > Cost and rates page, then select your booking resources, where you need to apply this cost condition ( check boxes at the left side near each specific booking resources), then select in Bulk action selectbox at bottom of the page the "Set Valuation days" and click on "Set Valuation days" button.
      After this configure cost configuration like this:

      From 10 to 99 days = 90  "% from the cost of 1 day" for "Any days"

      Save settings.

      Kind Regards.

      • Additionally, if you need to apply also 10% discount for the first 9 days, if you select more than 10 days, so then instead of previos configuration you need to configure this:

        Together 9 days = 90  "% for all days!" for "Any days"
        From 10 to 99 days = 90  "% from the cost of 1 day" for "Any days"
        

        Kind Regards.

        • Hello thanks for your reply but when I am making the booking; the sum calculated does not match.

          Say I have 14 days booking at €270 per day, the total should be 270*14= €3780 less 10% [€378] which should be €3402 but I am getting €3645. Deposit is 50% of total amount.

          Check in: 2 Septembre 2017 at 16:00
          Check out: 15 Septembre 2017 at 10:00

          Total number of days: 14
          Total number of nights: 13

          Payment Details
          Original Booking Cost: 3 645,00 €
          Additional Cost: 0,00 €
          Total Booking Cost : 3 645,00 €
          Deposit: 1 822,50 €
          Balance: 1 822,50 €

          Amount to pay: 1 822,50 €

  8. Hello, your plugin isn't working. I've done some troubleshooting, and you say
    "1) Please recheck the header.php file from your actual theme. This file have to have this code:

    before this:

    Its standard rule for the themes."

    My theme has...

    What do I need to do to make the plugin work??

      • It's still not showing up. WHAT IS GOING ON??>>

        I'll flipping well TYPE it out...

        Nothing about wphead. So what do I need to change this to? And isn't changing this going to potentially impact my site behaviour??

        • Hello.
          You can not insert HTML or php code into support forum here. It's trim just this code, because of security reason.

          Please send screenshots of your header.php file link to the page with booking form to support @ wpbookingcalendar.com

          Thank you.

Leave a Reply

Your email address will not be published. Required fields are marked *