Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1 and archive 2 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

    • Hello.
      Do you use some mail plugin like "WP Mail SMTP plugin" ? If yes, so then please recheck settings of that plugin , because all emails are sending through this plugin.
      You can contact support of this plugin about rechecking settings of that plugin about this issue.
      If you so not use any plugins, so then please try to install this 'WP Mail SMTP' plugin which is 'sending emails via php' option and it can resolve that issue.
      Kind Regards.

  1. Hi,

    I'm allowing the PayPal option to pay on my website, but the '.paypal_div' element has a css inline value 'text-align: left' and I'm looking for a way to override it to set 'text-align: center'.

    Same for '.pay_cash_div' ...

  2. I read in the overview of the plugin that you could structure the calendar and form to be on the same row, instead of the form being under, and I saw a screenshot of this. However, I could not find in the documentation how to change the structure so that the calendar and the form are on the same page. Help please. Thanks!

    • Hello.
      It's possible to customize such view (calendar at right side and booking form at left side) in paid versions of Booking Calendar.

      Please open the Booking > Settings > Fields page and select "2 columns form template", then click on "both" button to reset booking form, after this save changes.
      Kind Regards.

  3. Hello,
    I have 2 questions (concerning medium business calendar):

    1) I have chosen 2 payment methods: Paypal and pay cash. When I try to make a test reservation, the Paypal button appears and works perfectly; however there isn't an equivalent button for "pay cash" but just the written words, so how can the client indicate that he wants to choose this method of payment?

    2) Is there a way for the client to book WITHOUT paying (essential for people with gift vouchers, for example)?

    Thank you for your help!

    • Hello.

      1) The "Pay by Cash" payment method, just show the text without any buttons or additional actions. In case, if you need to save in this booking some info, that visitor want to pay by cash, you can use in the booking form (at the Booking > Settings > Form page) the selectbox, where visitor can select payment method, like this:

      [select payment_method "Cash" "PayPal"]

      Its will save this info to the booking, but after the booking process, still will be showing PayPal and text about payment by cash.

      2) Visitor can just skip payment, booking still will be saved to the DataBase. In case, if you need to use coupon codes for discounts, so then such functionality available in the Booking Calendar Business Large or higher version. Check more here: http://wpbookingcalendar.com/overview/#coupons
      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.
      Kind Regards.

  4. Hello!

    Can somebody tell me how to show only the calendar and remove the option to select and to remove the form?

    Thanks! 🙂

  5. Is there a way to display on a page or post, a calendar that shows all the resources and what is available and what is booked?

    • Hello.

      Please open the Booking > Settings General page and recheck that you do not selected as unavailable all "Weekdays" at the availability section. Those checkboxes must be unchecked.
      Otherwise, please open the Booking > Resources > Availability page and recheck near each booking resource, that you have not activated and configured configuration that all days was set as unavailable and you did not activate some season filters for available days.
      Kind Regards.

  6. Hello
    I have a page widget and when I use it I get a booking calendar page in the list. I cannot find this page and it has the name: gen/bookingcalendar. how do I find it and get it out of my page list widget, because it doesn't have a ID.

    Thank you

    • Hello.
      Usually widgets can be managed at the WordPress > Appearance > Widgets menu.
      Some themes also support custom sidebars at the edit "post/page" pages.
      Otherwise, please contact support of your theme how to find where to edit specific widget.
      Kind Regards.

  7. Hello I have insert a bookingedit inside a page and insert the [visitorbookingpayurl] in the email form but I noticed that when a user click on the link, there is a Change Your booking button and then the payment form appears afterward, is there a way to display only the payment form like when the [visitorbookingediturl] & [visitorbookingcancelurl]

    thanks

    • Hello.
      Please be sure that in this page you are having only one [bookingedit] shortcode.
      If you still will have an issue, please send screenshot of this page when you editing it, also screenshot of Booking > Settings > Emails page and link to this page (payment request), when you are having this issue. Please send to to support @ wpbookingcalendar.com

      Kind Regards.

  8. Hello,

    I would like to allow registrations like this :

    - Week 1 : registrations allowed
    - Week 2 : registrations not allowed
    - Week 3 : registrations allowed
    - Week 3 : registrations not allowed

    It is impossible to do this easilly... With season filters, i have to check every day for each year. This is very boring...

    Is there a solution ?

    Thank you

    • Hello.

      Yes, its possible todo only with season filters at the Booking > Resources > Filters page and then at the Booking > Resources > Availability page.

      Please note, you can start and end days selection by just clicking on first day then pressing "Shift" key and clicking on End date, and all middle days will be selected in the season filter.
      Kind Regards.

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