Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1 and archive 2 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. I have another problem. when I book a certain number of nights, I get a subtotal, but then when I click 'send' it shows the amount as if I had added one extra person to the total. I have the booking set to double for additional people so if I book one person for 10 days at $680 the subtotal says $680, but then I click send and it says $1360 is due and that is what is sent to paypal. It happens if I select two and the subtotal is $1360 but then the paypal amount is $1240. This is a problem.

    • Hello.
      Please send screenshots from your Booking > Resources > Advanced cost page also from "Valuation days" section and rates section, and deposit section from Booking > Resources page and screenshots of form selections, when you will have this issue and link to this page.

      Please send it to support @ wpbookingcalendar.com
      Kind Regards.

    • I think I really need help on adding additional guests, because in the other form that I have, if the customer selects one guest, it shows a subtotal of $0 but then the total is correct when send is clicked. This is how I have them set up:

      form1:

      1= 0 % as additional sum
      2=100 % as additional sum
      3=200 % as additional sum
      4=300 % as additional sum

      form2:

      1=100 % of total cost
      2=200 % of total cost
      3=300 % of total cost
      4=400 % of total cost

      It seems both ways are incorrect. can you please tell me the correct way to have the first person at regular price, the second at double the third at triple and the fourth at quadruple?

      • This one correct:

        1=100 % of total cost
        2=200 % of total cost
        3=300 % of total cost
        4=400 % of total cost

        • That is the one that is giving me a subtotal of $0.00 using [additional_cost_hint]. Maybe I am using the wrong subtotal shortcode?

          • Hello.
            Total booking cost is showing [cost_hint] shortcode.

            Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
            Kind Regards.

  2. Hi. It appears we're having trouble with our calendar. Apparently, when you try to book, you fill in the fields and hit send but it's never actually sent. You just see the spinning loading wheel and nothing else. We currently have 1 calendars in use. The reservations won't show up in the backend either. Tried to disable the captcha and the bootstrap-settings, but this didn't help. Any idea on what might be wrong?

    • Hello.

      Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

      Kind Regards.

  3. Hi,

    Can I integrate this plugin with Wp Job Manager? if not can I do something like if I have a page for Hotel 1 and a Page for Hotel 2. and etc...

    I just want to do 2 things here,

    1- When someone book I should know which hotel they book for.
    2- Multiple Emails should be sent one to the hotel owner and one to myself. Hotel Owner email address is already present in Hotel Page data I can get that.

    Please let me know it will be real Help

    Regards,

    Ali Imran

    • Hello.
      By default it's does not possible. But probabaly you need to check the Booking Calendar MultiUser version, where different users can have different booking admin panels and can have different emails for receiving notifications about differnt bookings.

      Please note, you as super booking admin will not receive notification about each booking, it's will require some customization for receiving emails about each booking to any users of your website.

      In Booking Calendar MultiUser version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) http://wpbookingcalendar.com/overview/

      Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that the each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. You can read more about the initial configuration of the Booking Calendar MultiUser version: http://wpbookingcalendar.com/faq/multiuser-version-init-config/

      Please test the live demo of Booking Calendar Multiuser version here: http://multiuser.wpbookingcalendar.com/

      Admin Panel of Multiuser version (here you can test several admin panels functionality): http://multiuser.wpbookingcalendar.com/admin-panel/

      Kind Regards.

  4. If I go from free to premium version, will I lose the reservations I currently have on the calendar of the free version?

  5. Hello,

    How can I round all booking price (in booking calendar display, discounted amounted and payment form) from 1-2 decimals to no decimal.

    Thanks

    • Hello.
      Please open the Booking > Settings > Payment page and set there decimal points for cost as 0.
      Kind Regards.

      • Yea I have made the necessary changes in the payment page and it seems to work fine, but on the booking calendar single date, the cost is still at 1-2 decimal place.

        see screenshot 1: http://prntscr.com/frt3nk

        also in the admin panel, the same decimal appears

        see screenshot 2: http://prntscr.com/frt4u0

        How can I round the figures on the two areas?

        • Hello.

          Please try to make this small fix.
          Please open this file ../{Booking Calendar Folder}/inc\_bs\biz_s.php

          ( you can check how to edit files in WordPress menu in this article http://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

                          $summ = round($summ,2);
                          return $summ;
              }
          

          and replace it to this code:

                          $summ = round($summ,0);
                          return $summ;
              }
          

          Kind Regards.

          • I have made the changes but it is still showing the decimals back at the front page ...

            can you please help me find the line the change

            • Hello.

              Sorry, please make this additional fix.
              Please open this file ../{Booking Calendar Folder}/inc\_bm\biz_m.php

              ( you can check how to edit files in WordPress menu in this article http://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

              then find this code:

              $fin_day_cost = round($fin_day_cost,2);
              

              and replace it to this code:

                          $fin_day_cost = round($fin_day_cost,2);
              			$fin_day_cost = wpbc_cost_show( $fin_day_cost , array( 'currency' => ' ' ) ) ;							
              			$fin_day_cost = strip_tags($fin_day_cost);
              
  6. Hi,

    I've purchased the Large version of the plugin. It's looking great, I've made multiple resources but I can't see how I can choose the corresponding resource on the page using the widget which I've placed in the page sidebar (it only allows you to select one resource). I don't want to put the shortcode in the main content of the page. Is there a way around it, ideally overriding the selection in the Appearance -> Widget on the Post page...

    Thanks

    • Hello.
      Do you mean issue with "Facebook feed" at the right side ?
      If yes, so do you sure that this issue because of Booking Calendar plugin ?
      Try to deactivate the Booking Calendar and then recheck if the issue still will exist or not.
      Thank you.

      • Hi, thanks for getting back to me.

        No its the sub menu items, if you see the menu here; http://staffintranet.danieljordandesign.co.uk, the items that would normally come underneath the Support Services, Floor Plans/Maps, Corporate Identity, Useful Link I've tested it and it is the booking plugin that breaks it, unfortunately. Anything I can try?

        Many thanks,
        Dan

        • Hello.
          May be its because of conflict with bootstrap JavaScript files.
          Please open the Booking > Settings General page and in "Advanced section" click on "Show advanced settings of JavaScript loading" link and them set checked this option "Disable Bootstrap loading on Front-End" (only this one option!). Then save changes. Test it.
          Kind Regards.

          • Brilliant, that's fixed it! Thanks a lot for your help, excellent support for a free plugin!

            Cheers,

            Dan

  7. hola tengo una duda, tengo un sitio con varias casas de renta, mi pregunta es si puedo usar el mismo booking para las reservas de varias casas en el mismo perĂ­odo de tiempo, puedo personalizarlo para que me muestre la disponibilidad de cada casa por separado?
    Saludos coordiales,
    Arianna

  8. can we add multiple email addresses in when email is sending to Admin after creation of booking textbox.

    • Hello.
      In the "New booking" email template (at the Booking > Settings > Emails page ) that are sending to the admin, in the field "To" you can use several emails separated by comma or ";"
      Example:

      some-email@server.com,otheremail@some-server.com

      Kind Regards.

Leave a Reply

Your email address will not be published. Required fields are marked *