Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1 and archive 2 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Hello

    I have my season filters set up and I put some days on it to test how it would look on the calendar, but the days that I put on the filter are still showing as available on the calendar.

    How do I get these dates to show as unavailable, to show as booked?

    Thank you in advance for your help.

    • Hello.
      Please open the Booking > Resources > Availability page and then click on "availability" button near specific booking resource. After this activate (set checked) specific season filter, and then click on "Save changes" button. Then you can test calendar for this booking resource.

      Please note, if you still will have an issue with those unavailable days, then please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind Regards.

      • Yes. I have done that. but it still shows as available. I don't have any cache plugins, and I don't think it's my hosting either because it's been 3 days that I have this same issue.

        How do I add the exception to the page? Or is there some kind of code that I have to put into the css or js files for this to work properly?

        • Hello.
          1) Firstly please try this. Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
          If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
          May be there is some conflict.

          2) If the issue still will exist, so then please send screenshot of Booking > Settings General page and link to the front-end page with booking form where do you have an issue and screenshot of the bookings from the Booking Listing page, where do you have booked dates and also screenshot from Booking > Resources page. Please send all this to the support @ wpbookingcalendar.com

          Kind Regards.

  2. Hello !

    I´m interested on booking plugin. However, I have some questions :
    1 - Does booking allows different books on the same site ? It´s due to multi-services.
    2 - Does booking allows to make booking per date and time ?
    3 - Is it possible to create a table with time per service in order to don´t allowed booking during that time ?

    Regards,

    Jorge

    • Hello.
      1) The ability to have independent calendars possible in any paid versions of Booking Calendar. Check more here http://wpbookingcalendar.com/overview/#booking-resources
      Please read firstly the general instruction about usage of paid versions of Booking Calendar: http://wpbookingcalendar.com/faq/general-usage-instruction/
      You can create the different booking resources (your properties or services - unique calendars) at the Booking > Resources page and then you be able to insert booking forms for each of your booking resources into the posts or pages. Please read more how to insert and configure the booking shortcode into the post or page here http://wpbookingcalendar.com/help/inserting-booking-form/

      2) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.
      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.
      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/
      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      But if you need to make at one page for one booking resource booking for specific time-slots and at other page for other booking resources to book entire day (do not have times fields in booking form), so then its means that you need to configure several different custom booking forms. Its possible in the Booking Calendar Business Medium or higher versions. Please read more here: http://wpbookingcalendar.com/overview/#custom-forms

      3) I do not sure that clearly understand what exactly you have mean in this point #3, but probably my previous comment will explain about functionality. Otherwise please explain a little more detail.
      Thank you.

  3. I do not follow how the payment set up is integrated with the booking system. Please explain why I do not see the steps? Thx

    • Hello.
      You can activate and configure payment system at the Booking > Settings > Payment page in Booking Calendar Business Small or higher versions.
      For example if you are using PayPal standard, you need to set it enabled at the Booking > Settings > Payment > PayPal page and enter your PayPal email.

      Also, of course you need to set cost for your booking resources at the Booking > Resources page.
      Kind Regards.

        • Hello.
          The PayPal integration exist in the Booking Calendar Business Small or higher versions.

          The Business Small and higher versions of the Booking Calendar is support PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration, other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.

          Kind Regards.

          • I went back to Booking-->Settings but do not see "Payment page". What am I missing?? Do I need to purchase the Premium Version to access Small Business platform??

            • Hello.
              Yes, it's available in the Booking Calendar Business Small or higher versions.
              The Business Small and higher versions of the Booking Calendar is support PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration, other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.

              Kind Regards.

  4. On my booking calendar, I have both the auto approve and auto cancelation settings checked. My problem is that when people book, but do not pay, it does not auto cancel them after a certain amount of time. I understand that it is set up so that the bookings have to be pending to be canceled, but I don't want to have to manually cancel or approve the bookings. Is there a way to make it so that the booking will be auto canceled simply if an approved booking is unpaid?

    Thanks,

    Sam Nelson

    • I'm also noticing that even when I turn off auto approval, and the bookings are set to pending and the payment isn't paid that they aren't auto cancelling the bookings after the set time limit with auto cancelling.

      • Hello.
        Its because of matter how is working auto-cancellation with WordPress "pseudo cron" system.

        Please note, auto-cancelation can execute every 1 hour (or other period), if you have configured CRON at your website,
        or if some visitor is visited your website, and cancelation time exceed that specific "auto cancelation " time duration from last cancelation .

        If nobody visit website during "1 hour" (or other period of time), so system just does not start script for initializing checking about import (auto cancellation, etc... ) some bookings. In this case, you need to configure CRON script at your server. Currently its working with pseudo-cron functionality:

        WordPress Cron is what many people refer to as a “pseudo-cron system.” The difference is in how UNIX cron and WordPress Cron take action.

        A typical UNIX cron system runs in this order:

        A time tied to an action occurs.
        Cron runs the action tied to that time.

        With WordPress Cron, it works a little differently:

        A visitor comes to any page on your WordPress website.
        WordPress Cron checks each cron event to see whether the scheduled time has passed.
        If the scheduled time for that event has passed, then WordPress Cron executes any actions tied to that event.

        So you need to ask your server administrator or support of hosting to configure Unix CRON script at your server.
        Kind Regards.

  5. Hi Guys,

    I have purchased for my client the Business Large SingleSite.
    How do I go about making specific time slots on the booking form so for example during the day there are 20 time slots over 5 hours that last for 15 mins between 5 and 9pm.

    Many thanks
    Phillip Dews

    • Hello.

      You can configure your time-slots selections in a way like in this example:

           <p>Select Times:[select rangetime "5:00 PM - 5:15 PM@@17:00 - 17:15" "5:15 PM - 5:30 PM@@17:15 - 17:30" "5:30 PM - 5:45 PM@@17:30 - 17:45" "5:45 PM - 6:00 PM@@17:45 - 18:00" "6:00 PM - 6:15 PM@@18:00 - 18:15" "6:15 PM - 6:30 PM@@18:15 - 18:30" "6:30 PM - 6:45 PM@@18:30 - 18:45" "6:45 PM - 7:00 PM@@18:45 - 19:00" "7:00 PM - 7:15 PM@@19:00 - 19:15" "7:15 PM - 7:30 PM@@19:15 - 19:30" "7:30 PM - 7:45 PM@@19:30 - 19:45" "7:45 PM - 8:00 PM@@19:45 - 20:00" "8:00 PM - 8:15 PM@@20:00 - 20:15" "8:15 PM - 8:30 PM@@20:15 - 20:30" "8:30 PM - 8:45 PM@@20:30 - 20:45" "8:45 PM - 9:00 PM@@20:45 - 21:00" "9:00 PM - 9:15 PM@@21:00 - 21:15"]</p> 

      The ability to book for the specific times possible in the Booking Calendar Business Large version for booking resources with capacity = 1. Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      Kind Regards.

      • Thank you for this. I am still having issues though.
        My client has a number of time slots (12, 15 min time slots) every day starting on 17th December 2017 till 24 December 2017
        I added this to the booking page... [booking type=15 startmonth='2017-12']
        but when I view the page the calender only shows August and September and not December as it should do!
        Also how do I go about only making the 17th to the 24th December available and all other dates unavailable?
        Am I able to make the booking form so that the users can book and pay for their timeslot right away within the form?
        Finally each timeslot is £20 every day from the 17th December but on the 24th December the timeslots will be £25 each. How do I go about setting the different prices?
        Many thanks.

        Phillip Dews

        • Hello.

          1) Please open the Booking > Settings General page and for the number of month, please set 6 months instead of 2 months. System start calculating number of months for scrolling starting from current month.

          2) The ability to define only 17 to 24 of December as available and all other days as unavailable possible in the Booking Calendar Business Medium or higher versions.
          Check more here: http://wpbookingcalendar.com/overview/#availability
          Configuration. You can create or season filters at the Booking > Resources > Filters page and then at the Booking > Resources > Availability page set days from specific season as unavailable for the specific booking resources.

          You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.

          3) The Business Small and higher versions of the Booking Calendar is support PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration, other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.
          Please note, the payment form will show after visitor click on Send button in booking form.

          4) The ability to define the different cost for the different days (or seasons), possible (also) at the Booking Calendar Business Medium or higher versions. Please read more here: http://wpbookingcalendar.com/overview/#rates

          Kind Regards.

            • Hello again.
              The ability to define as available only specific days and all other days as unavailable possible in the Booking Calendar Business Medium or higher versions.
              Test it here http://bm.wpbookingcalendar.com/

              You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.

              Kind Regards.

              • The previous version of the plugin had Availability and I was able to set the season filters fine then!
                Have you took these off on this updated version then as I am not happy about this at all and neither will my client having to upgrade to pay for something that was previously available on the previous version!

                Regards
                Phillip Dews

                • Hello.
                  The availability always was in the Booking Calendar Business Medium or higher versions and we was not shifting features from one version to other.

                  May be you was requesting update of wrong version ?

                  You can request the new update of Booking Calendar on this page: http://wpbookingcalendar.com/request-update/

                  Kind Regards.

                  • Hello.
                    Additionally we have sent also info about your order of purchase to your email.
                    (Please check spam folder, if you do not see it in inbox.)
                    Please reply to that email, if there is something wrong.
                    Thank you.

  6. Hello. I've just installed this plugin, but there is no Resources tab. Does it come with the basic version? We'd be interested in purchasing for our small hotel, but would like to test the functionality of setting up room types and occupancies first. Thank you.

  7. What is the shortcode? I am using this [widget id = "bookingwidget-2"] but it will not work if someone could tell you what the correct shortcode is .. thanks.

  8. I just purchased the small business appointment calendar. I need to fill hours within a day and leave available appointments on a hourly bases, blocking certain hours for unavailable. How do I achieve this?

    • Hello.

      1) In the Booking Calendar Business Small version you can make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/
      Example of configuration timeslots selections:

           <p>Select Times:[select rangetime "06:00 - 06:30" "06:30 - 07:00" "07:00 - 07:30" "07:30 - 08:00" "08:00 - 08:30" "08:30 - 09:00" "09:00 - 09:30" "09:30 - 10:00" "10:00 - 10:30" "10:30 - 11:00" "11:00 - 11:30" "11:30 - 12:00" "12:00 - 12:30" "12:30 - 13:00" "13:00 - 13:30" "13:30 - 14:00" "14:00 - 14:30" "14:30 - 15:00" "15:00 - 15:30" "15:30 - 16:00" "16:00 - 16:30" "16:30 - 17:00" "17:00 - 17:30" "17:30 - 18:00" "18:00 - 18:30" "18:30 - 19:00" "19:00 - 19:30" "19:30 - 20:00" "20:00 - 20:30" "20:30 - 21:00" "21:00 - 21:30"]</p> 
      

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      2) But if you need to use timeslots selection and to have the different time-slots for the different week days, so then its possible in the Booking Calendar Business Medium or higher versions. Check more here: http://wpbookingcalendar.com/overview/#times-week-days

      3) For ability to block specific time-slot, you can make "fast blank" booking at Booking > Add booking page. Please use "Auto fill button" at the top right side of that page for making fast booking after selecting specific date and timeslot.
      Kind Regards.

      • Unless I am missing something, there is no "Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode."

        What I wanted and thought this would provide, is the user clicks on the day they would like and a list of available time slots appears. If this is not the case, I need to request a refund as this does not work as expected. Please advise.

        • Hello.
          Please check my above comment.
          Additionally we was sent email to your email address with screenshots about configurations.
          Please check spam folder, if you do not see it in inbox.
          Kind Regards.

      • Yes, I have a different meaning. In the calendar layout as seen on this page,
        https://mmd-ca.com/appointments/

        when you click on the date, the day page does not open, like shown in your example. Each day on the calendar is clickable or suppose to be and it does not work. Please advise.

        Unless I can make it work simply and easily, my market has potential clients that will not fuss with things..they will just leave - and I lose business. so this needs to be very simple to work or I may need to request a refund. As it is not working as expected or as the demos.

        • Hello.
          In the any live demos the days does not "opening" or I just do not clearly understand, what do you mean by "opening day".
          If you need to make the booking for specific time-slot, so after selecting specific day, you will be able to select specific available time-slot, and then fill booking form and submit the booking form. As in live demo here http://bs.wpbookingcalendar.com
          You can configure timeslots at the Booking > Settings > Form page. Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields (if you need help with this please explain what timeslots you need to have there, and we will provide shortcode).

          If you still was meaning something different, please send screenshot from "example", where you have see "opening day" ? Please send it to support @ wpbookingcalendar.com
          Thank you.

          • And the timeslots selection (at Booking > Settings > Form page ) you can configure similar to this:

             <p>Select Times:[select rangetime "06:00 - 06:30" "06:30 - 07:00" "07:00 - 07:30" "07:30 - 08:00" "08:00 - 08:30" "08:30 - 09:00" "09:00 - 09:30" "09:30 - 10:00" "10:00 - 10:30" "10:30 - 11:00" "11:00 - 11:30" "11:30 - 12:00" "12:00 - 12:30" "12:30 - 13:00" "13:00 - 13:30" "13:30 - 14:00" "14:00 - 14:30" "14:30 - 15:00" "15:00 - 15:30" "15:30 - 16:00" "16:00 - 16:30" "16:30 - 17:00" "17:00 - 17:30" "17:30 - 18:00" "18:00 - 18:30" "18:30 - 19:00" "19:00 - 19:30" "19:30 - 20:00" "20:00 - 20:30" "20:30 - 21:00" "21:00 - 21:30"]</p> 

            Kind Regards.

  9. Hi,
    I need to request a 50% advance (nonrefundable) payment via PAYPAL for room reservations. Currently only full payment is possible in wpbookingcalendar.

    Is there any way to do it?

    I have set the room prices, everything else is working fine so far.

    Thanks
    Laszlo

    • Hello.

      If you need to request deposit payment (part of the total booking cost), after submitting of booking, so then this functionality available in the Booking Calendar Business Medium or higher versions. Please read more here: http://wpbookingcalendar.com/overview/#deposit

      Please read more about deposit payment here: http://wpbookingcalendar.com/overview/#deposit

      Here is little instruction about deposit configuration and MANUAL sending payment request for the rest of the sum.

      Please read firstly this article about the correct configuration of the "payment link" : http://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      Then open the Booking > Settings > Emails page and configure and set active the "Payment request" email.

      You can open the Booking > Resources > Cost and rates page and by clicking the"Deposit amount" button configure the deposit amount value.

      This cost will be show in the payment form, after visitor is made the reservation. So probably its cost will be smaller than full amount. And your visitors can make the payment of that amount.

      At the admin panel at the booking listing page for the specific booking you will see in the cost field the FULL cost, but inside of the "notes section" (you can activate it by pressing the note button at the right side of the each section), you will see the description similar to this:

      Total cost: $135.00 /deposit:$54.00, balance: $81.00/ - 11.11.2017

      If you are want to request from the visitor to pay the rest of the sum, you are need to make these steps:

      a) Edit the cost of the booking, and enter the sum, which will show at the payment form.

      You are need to change the cost and then press the save button to save the new cost.

      b) Press the send payment request button to send the email with link to the payment form for the specific booking.

      P.S. You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.

      Kind Regards.

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