Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1 and archive 2 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Dear Sirs,

    I have the booking calendar open in the admin section defaulting to the Calendar Overview. I have all of the resources in alphabetical order, but I have just added a new one and this now appears at the bottom of the list. Is there any way the Calendar Overview can be set up with a default view as alphabetical based upon resource name?

    I look forward to hearing from you.

    Kind regards,

    Ian

    • Hello.
      If you are using Booking Calendar Business Large version then the resources are sorte by "priority key", which you can define near each booking resources at Booking > Resources page.
      Kind Regards.

  2. Dear Sirs,

    A while ago one of your colleagues suggested that you were working on an option for users to edit their booking requests via a link online rather than through a link within the email. Please can you let me know if this is still being worked on and if so, when you think it will become available.

    If this is not on your working list would you entertain paid work to achieve this as my client wants to have this capability.

    I look forward to hearing from you.

    Kind regards,

    Ian

    • Hello.
      This feature is till in our TODO list. Currently we are working on implementing ability to sync bookings with third party websites via ics feeds, after release of this update we will start work with all other items in our todo list. So please contact us after release of update 8.0 of plugin.
      Kind Regards.

  3. Hi,

    I have the following use case. Only members of this union (circa 2.000) will be able to rent a room in theirs country house. What is easier? 1 - Create a login for every user and then make the reservation page be displayed only to logged users or 2 - Create a table with all the users listed, plus the id number, and in the reservation form make some kind of validation to check if the user is indeed a member of the union? Could you shed me a light on the best way of achieving this?

    • Hello.
      I can suggest that you can insert your booking form(s) into the password protected pages. Its standard functionality of WordPress. And then just inform to specific your users the password to specific page(s) for ability to submit new bookings.
      Kind Regards.

  4. Hello -
    I'm looking to use this on a single website for softball teams to book softball fields to play on.
    Just coaches to be able to select a field, a time frame, and one of 5 softball fields.
    Which version is best for this?
    Thx -

    • Hello.
      1) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      2) The selection of "fields" (booking resources) will be possible like in this live demo http://bm.wpbookingcalendar.com/select-resource/
      Please read more how easily insert booking form or availability calendar into a pages http://wpbookingcalendar.com/help/inserting-booking-form/ or how manually configure Booking Calendar shortcodes in content of your pages: http://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      Kind Regards.

  5. Hi,

    I know it is possible to create different baking accounts, but is there a way to use these different banking accounts for different resources.

    For example:

    Appartement 1 can pay via credit card or banking account 12345
    Room 10 can pay via PayPal or banking account 77755
    All other Rooms pay via credit card, Paypal or banking account 99999

    I would appreciate a soon answer, because i have to decide whether to order a higher valued version of your plugin or to buy a different plugin.

    • Hello.

      Its only possible in the Booking Calendar MultiUser version, when you will activate the different booking admin panels for your WordPress users. And such users will have different booking resources together with different configuration of Payment system - bank account at Booking > Settings > Payment page.

      In Booking Calendar MultiUser version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) http://wpbookingcalendar.com/overview/

      Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that the each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. You can read more about the initial configuration of the Booking Calendar MultiUser version: http://wpbookingcalendar.com/faq/multiuser-version-init-config/

      Please test the live demo of Booking Calendar Multiuser version here: http://multiuser.wpbookingcalendar.com/
      Admin Panel of Multiuser version (here you can test several admin panels functionality): http://multiuser.wpbookingcalendar.com/admin-panel/

      Kind Regards.

  6. Hi team, I have small business license and here's my case. I have to make possible to book meeting room by hours and co working space and office per month or per week. Could you guide me how to do that.

    • Hello.
      1) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode. You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      2) But please note, visitor who submit the booking need to select each specific day, which he/she want to book. Its does not possible to make booking only one date and "to say book the same date each next month", so in this case the recurring bookings does not support.

      3) You can activate the "Multiple days selection mode" and then activate this option "Use time selections as recurrent time slots" at the Booking > Settings General page in Calendar section. This means that middle days will be partially booked by actual times, otherwise the time in the booking form will be used as check-in/check-out time for the first and last day of the reservation.

      Kind Regards.

  7. Hello.
    I'm struggling with the booking email (I guess because translation...).
    I'm getting the reservation information email but the "number of visitors" is not showing properly. I get this:
    Prénom: Joe
    Nom: Bubard
    Email: fff@bluewin.ch
    Adultes: [select visitors class:col-md-1 "1" "2" "3" "4" "5"] Enfants: [select children class:col-md-1 "0" "1" "2" "3"]
    Tel:: +41797047812
    Vos remarques et demandes spécifiques: this is a test
    ype Chambre:
    Do you have an idea? Thank you for your time

    • Hello.

      You need to open the Booking > Settings > Form page and in "Content of booking fields data" form (its at bottom of page), configure shortcode for visitors in a way like this:

      Adultes: [visitors] Enfants: [children]

      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
      Kind Regards.

  8. Hello - we're using Personal Single Site to test out.
    We have a couple of fairly simple questions -
    1) Is it possible to add an additional booking type to the P.S.S version - we'd like to have 'Booked - complete' and 'Booked - partial'
    2) Our 'resources' are like small hotels that can be booked as a complete hotel or by the room - which version would be required to set a capacity (number of rooms) for each (they vary) and then to book room or rooms up to that limit. ?
    3) Can an 'All Resources' view be made public - like the 'spreadsheet' view that can be seen in the Edit/Backend ?
    Thanks for your assistance

  9. I have Business Medium SingleSite 6.1 and am having trouble with assigning a form to a resource, although behind the scene view shows correct the form for the public is incorrect and has reverted to an old form and old prices that does not exist anymore in my system. Even though I assign and save the correct form to the resource it does not show the right one on the website. Plus guests are all of a sudden able to book the same dates twice for the same apartment which has never happened before. Your assistance appreciated.

    • Hello.
      1) Relative issue with booked dates, and probably some other relative issues. If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s):". This option must be unchecked. If its checked, please uncheck it and update the settings.

      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      2) Also we recommend to update your version to the latest update 7.2
      You can request the new update of Booking Calendar on this page: http://wpbookingcalendar.com/request-update/

      3) Relative issue with custom booking forms. Please be sure that you have inserted into the page the Booking Calendar shortcodes, where defined correct name of custom booking form and correct ID of booking resource.
      Please read more how easily insert booking form or availability calendar into a pages http://wpbookingcalendar.com/help/inserting-booking-form/ or how manually configure Booking Calendar shortcodes in content of your pages: http://wpbookingcalendar.com/help/booking-calendar-shortcodes/
      The names of your custom booking forms you can check at the Booking > Settings > Form page.

      4) Also for showing in Booking Listing and in emails the relative content from custom booking forms, and not from Standard, you need to set "As default" specific custom booking forms to your booking resources at the Booking > Resources page.
      Kind Regards.

  10. I am using this plugin with the Avada theme, and it is presently conflicting with the operation of a modal in Avada.
    I'm on WP4.8.1 and Avada 5.2.2 and Booking Calendar version 7.2.

    The modal is on this page http://cpsclub.com/home-2 It runs on click of the Sign In button. If I activate the Booking Calendar Plugin, the modal pops out and disappears immediately.

    Please let me know how to resolve this issue.

    • Hello.
      It's seems it's beacause of conflict with loading bootstrap files.
      You can activate to load JavaScript and CSS files from Booking Calendar only at the specific pages with booking forms. Please open the Booking > Settings General page and in advanced section click on "Show advanced section of loading JavaScript". After this activate option to load JavaScript files of plugin only at specific pages and configure URLs where you have booking form. At all other pages plugin will not load own scripts.
      Kind Regards.

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