Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1 and archive 2 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Hello

    re: Search Feature - Custom forms
    I just realize that when during the search results page, we click on Book Now and the next page should display our custom forms for each of our Resources. I have checked out resources page and all our default forms are correct.

    FYI, when we browse and not use the search feature I custom booking form for each of out cottages is display correctly.

    Hope you can help.

  2. hi.
    can you guys help me, how to publish online booking to my website.
    im using X Theme (Cornerstone).

    how i want to customize the online booking for my business which is Car Rental.

  3. My booking calendar no longer capturing booking datas after adding new booking. Shown data on preview page after submitting form but under admin entry it us blank (name, address,tel) with only the fee is shown correctly. Database hash password was changed recently according to hosting vendor, related?

    • Hello.
      1) If you are using not the latest update 7.2 of Booking Calendar, please update it. At some older versions of Booking Calendar together with latest update of WordPress its possible such type of issue.
      You can request the new update of Booking Calendar on this page: http://wpbookingcalendar.com/request-update/

      2) Otherwise if you are using the latest version of plugin 7.2 Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.
      Kind Regards.

          • I ve read the booking multiple resources faq pages for large business but not quite understand it. Is there a feature where I can make booking for multiple different resources and make payment in one transaction? Example, i have 4 rooms each cost USD200 per night. An option i wanted is to allow guest to book the whole house (4 rooms) in one booking, possibly with discount say 10% off USD800?

            • Hello.
              We highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

              Example of configuration.
              You can make the parent resource (a house) and then create 3 child resources (or any other number of rooms, depend from how many rooms you are having). Its means that total capacity will be 4.

              Now you need to create 2 booking forms at the Booking > Settings > Fields page. One form for the "child booking resources" (rooms), and one form for the entire house (parent booking resource). The form for parent booking resource must to have form field for visitors selection with one pre-selected options, which is = to capacity of this booking resource. In this example its 4 visitors. This field can be hidden, so your visitors do not see it. Its required for booking entire house (parent and all child resources). Then you need to insert the booking shortcode for the parent booking resource (house) and this custom form into the separate page.

              In the booking form for child resources, can be selection of only 1 visitor.

              Then separately at the different pages you can insert the booking forms for the other 2 units - child booking resources - rooms.

              Please note, if one of the child resources will be booked you cannot book the entire house for those dates (the availability will be less then number of visitors) but the dates in the calendar still will be select-able. Also if someone is book the entire house so then the dates in the calendar of separate rooms will be unavailable.

              How to configure cost ?
              The cost as in your description you need ot configure at the Booking > Resources > Advanced cost page for visitors selection (its total number of child booking resources to book.
              Example:

              visitors
              1 = 0
              2 = 200%
              3 = 300%
              4 = 360%

              As you can see, if you select 4 visitors, its will give 360% from the cost of one booking resource - in other words it 10% discount from sum of cost for 4 booking resources.

              • Based on your amazing responsiveness I ll be buying the LB. will study the above more later. Thanks for the amazing support! Kudos!

                • You are welcome.
                  Please note, summary from previous comment.
                  You can book several booking resources of the same type, its means rooms withing same house, or rooms of the same type, like "double rooms" in hotel. But the different type of rooms (booking resources) like "single room" and "double room" you will be need to book as separate bookings.
                  Kind Regards.

                  • Is it possible to not show Paypal button after submitting booking but still able to use Paypal when manually ask for Payment request in admin later. We need to do some manual calculation per booking.

                    • Hello.
                      If you want to disable the "payment form" after visitor submit the booking and send "payment request" to the visitor from the Booking Listing page, so then you need to make this customization. After making this fix, its will show payment form only in payment request during sending from Booking Listing page and do not show payment form after visitor made the booking.

                      Please open this file ../{Booking Calendar Folder}/core/wpbc-constants.php

                      ( you can check how to edit files in WordPress menu in this article http://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

                      then find this code:

                      if (!defined('WP_BK_PAYMENT_FORM_ONLY_IN_REQUEST'))     define('WP_BK_PAYMENT_FORM_ONLY_IN_REQUEST', false ); 

                      and replace it to this code:

                      if (!defined('WP_BK_PAYMENT_FORM_ONLY_IN_REQUEST'))     define('WP_BK_PAYMENT_FORM_ONLY_IN_REQUEST', true); 

                      Kind Regards.

                    • both codes the same?

                      if (!defined('WP_BK_PAYMENT_FORM_ONLY_IN_REQUEST'))

                    • Hello.
                      You need to change value from false to true.
                      Please recheck code again.
                      Kind Regards.

                    • Oh ok, was hidden the code fields.

                      I notice sometime when I click the Paypal button, a modal box with "0 error" popup, what is it about?

                    • Hello.
                      Probably you are using the cost hints in your booking form, and when you clicked ( "too fast" ) on PayPal button, the response from the server about showing cost is late. Or its can be because of some other issue of not loading some script during ajax requests because of internet interruption.
                      Kind Regards.

                    • Is it true that if i set WP_BK_PAYMENT_FORM_ONLY_IN_REQUEST to true, the deposit and deposit notes no longer works in admin? Any way to solve?

                    • Hello.

                      Its does not work, because deposit cost is showing only after submitting of the booking form. If you are sending payment request its show cost that you was saved for the booking at the Booking Listing page.
                      So you can edit the cost of booking and send payment request for payment part of the sum (in your case its will be deposit). But you will be need to edit cost manually.
                      Kind Regards.

  4. Hi, is there a way, from the Admin console, to mark individual days as unavailable?
    Thanks,
    Mark

  5. Can I have more than one calendar, re: a booking calendar per each event? I have the Business Small product.
    Thanks,
    -Steven

  6. I have an event that has four packages at different prices: "Family & Group = $50"; "Couples Package = $20"; "Individuals = $12"; "Shorter Walk = $12". How do I set up the form when booking so that when selecting a package the price is relative too?
    http://www.storybook.org/events/

    Thanks,
    -Steven

    • Hello.
      Such additional cost per selected options from booking form possible in the Booking Calendar Business Medium or higher versions. Please read more about this feature here http://wpbookingcalendar.com/overview/#additional-cost

      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.

      Kind Regards.

  7. How do I set the limit of available bookings per event day? For example, we have a walking tour with a limited amount of spaces.
    Thanks,
    -Steven

    • Hello.
      If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity
      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation).
      Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      Also we highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      Kind Regards.

  8. Is it true [bookingname] no longer works as I having problem with Paypal printing it in the receipt. Replace by [bookingtype]?

    • Hello.
      [bookingtype] - its usual representing of title of booking resource. Please check in specific help section about shortcodes that you can use in specific form.
      For example in email templates its "help section" at the Booking > Settings > Emails page.

      So basically, yes, you need to use [bookingtype] for showing booking resource title.
      Kind Regards.

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