Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1 and archive 2 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Hi!

    I don't think that it is possible to set up balance payment reminders (or automated payment requests for balance payments) with the booking calendar (unless I'm wrong?). In lieu of that, is it possible to send 2 separate payment requests through the back office? One for the initial deposit (which may be automatic where a customer books online or manual where we enter the booking ourselves) and then another one for the balance payment? I see that there is a status "Partial Payment" but I can't figure out how that is triggered?

    Any advice is appreciated.

    • Hello.
      Yes, you can send manually 2 payment request from the Booking Listing page.

      Please read more about deposit payment here: http://wpbookingcalendar.com/overview/#deposit

      Here is little instruction about deposit configuration and MANUAL sending payment request for the rest of the sum.

      Please read firstly this article about the correct configuration of the "payment link" : http://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      Then open the Booking > Settings > Emails page and configure and set active the "Payment request" email.

      You can open the Booking > Resources > Cost and rates page and by clicking the"Deposit amount" button configure the deposit amount value.

      This cost will be show in the payment form, after visitor is made the reservation. So probably its cost will be smaller than full amount. And your visitors can make the payment of that amount.

      At the admin panel at the booking listing page for the specific booking you will see in the cost field the FULL cost, but inside of the "notes section" (you can activate it by pressing the note button at the right side of the each section), you will see the description similar to this:

      Total cost: $135.00 /deposit:$54.00, balance: $81.00/ - 11.11.2017

      If you are want to request from the visitor to pay the rest of the sum, you are need to make these steps:

      a) Edit the cost of the booking, and enter the sum, which will show at the payment form.

      You are need to change the cost and then press the save button to save the new cost.

      b) Press the send payment request button to send the email with link to the payment form for the specific booking.

      Kind Regards.

  2. Hello,

    I have this error whenever I try to change a resource title or price.

    When I get to the resources listing and order by id, i can change the values correctly.

    However when I search by id or title and on the resulting resource, I want to change title or id, it does not change and instead revert back to the resources listing and no 'changes saved' message appears.

    • Hello.
      Yes, its known issue. If you will try to search some booking resource, and this booking resource was not at the 1st page (during usual listing), so then when you will try to edit name or cost, its will no save changes. We will fix this issue in close updates.
      Thank you for notification about this.
      Kind Regards.

  3. I have about 2200 Resources but when I navigate to resources page it returns 'No results found.' while the pagination is still still show me 733.

    I have remove old plugin and do a fresh install of booking calendar plugin.

    Can you help me out?

    • Hello.
      The link for downloading new pre-release update 8.0.1 was sent to your email.
      Please check spam folder, if you do not see it in inbox.
      Please update it to the latest update and then test it again.
      Kind Regards.

  4. Hello,

    In the form, we're trying to add placeholder text for calendar dates in the format:
    MM/DD/YYYY

    But it doesn't display the slash character
    Date*: [text* date id:date placeholder:MM/DD/YYYY]

    It just shows a space. Since you don't have a date type field this creates a problem for receiving a uniformly formatted date from people filling out the form.

    Thanks!

    • Hello.

      Please use this configuration for the booking form field at the Booking > Settings > Form page:

      Date:  [text* date id:date placeholder:MM/DD/YYYY ""]

      Also please make this fix.

      Please open this file ../{Booking Calendar Folder}/inc/_ps/personal.php

      ( you can check how to edit files in WordPress menu in this article http://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

                  $placeholder_array = preg_grep('%^placeholder:[-0-9a-zA-Z_]+$%', $options);
                  if ($placeholder = array_shift($placeholder_array)) {
                      preg_match('%^placeholder:([-0-9a-zA-Z_]+)$%', $placeholder, $placeholder_matches);
      

      and replace it to this code:

                  $placeholder_array = preg_grep('%^placeholder:[-0-9a-zA-Z_//]+$%', $options);
                  if ($placeholder = array_shift($placeholder_array)) {
                      preg_match('%^placeholder:([-0-9a-zA-Z_//]+)$%', $placeholder, $placeholder_matches);
      

      Kind Regards.

      • Thank you. That worked.

        Will you be updating the code for the plugin? Otherwise the changes will be lost on the next update.

  5. Hi guys,

    I am considering using the platform to allow people to book days at a local amusement park and was wondering if you could help answer a few pre-sales questions:

    1 - Do you think it will be suitable?
    2 - Anyway we can make it work with Stripe?
    3 - Can we insert the last 4 digits from the users payment card number into the confirmation email to the customer?
    4 - Are we able to offer a 10% discount to early bird bookings?

    Sorry for all of the questions, hope you can help.

    Joe

    • Hello.
      1) Yes, Booking Calendar is plugin for making online bookings per specific days or times.
      But please note, after visitor select specific day(s) in calendar, these days become unavailable for other visitors.

      You can activate the "Allow unlimited bookings per same day(s)" option at the Booking > Settings General page in advanced section, so your visitors will be able to make unlimited bookings per same date(s) in calendar and do not see any booked date(s) of other visitors.

      In case if you need to make the specific number of bookings per days in same calendar, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity
      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation).
      Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/
      Also we highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      2) Currently we are working with integration this payment gateway, and its will be available with next update 8.1 of Booking Calendar. Hope its will be asap.

      3) No, its does not possible to store such digits. All billing details, is saving at payment gateway website, like paypal, Booking Calendar does not have access to this info, because of security reason.

      4) If you need to define the discount for the booking, if some visitor try to book days that start in some future (like after 3 months), so unfortunately its does not possible. But in the Booking Calendar Business Medium or higher versions possible to define different cost for the days during different seasons, please check more here: http://wpbookingcalendar.com/overview/#rates
      Or in the Booking Calendar Business Large or higher version possible to use coupon codes for discounts: http://wpbookingcalendar.com/overview/#coupons
      So you can provide for visitors who want to make such bookings some discount coupon codes for getting such discounts (but in this case, its will be manual process).

      You can test Booking Calendar live demos at this page http://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

    • Hello.
      If you need to change cost of exist booking, at the Booking Listing page, so you can just enter new cost in "Cost field" at the booking listing page, and then click on Save button, which will appear near this field ( its possible in the Booking Calendar Business Small or higher versions).

      If you need to change cost of booking resource (cost per days in calendar), so then you can do this at the Booking > Resources page (also available in the Booking Calendar Business Small or higher versions).

      And if you need to set different cost per days for the different seasons, so then you can do this only in the Booking Calendar Business Medium or higher versions at the Booking > Resources > Cost and rates page. Please read more about this here: http://wpbookingcalendar.com/overview/#rates
      Kind Regards.

      • {Nothing Found.}
        that is the reply am getting from my booking listing page.
        please what should i do

        • Hello.
          Please open the Booking Listing page, then click on "down arrow" at left bottom corner under filter toolbar, its will expand Filter toolbar.
          Then recheck all options in this toolbar, for example, instead of "Current days" set option to show "All days", instead of specific resource set to show "All resources", etc... Then click on Apply button to refresh Booking Listing.
          Kind Regards.

  6. Hi My employer would like to use this plugin but the filter option is not enough to filter by month/week/day range.

    Is there any third party export or reporting tool is compatible with this plugin to generate more reports?

    Or can i have more filter option by range instead or what it is providing now?

    Thanks.

    • Hello.
      In paid versions of Booking Calendar you can export actual bookings to the CSV file, and then open it in the MS Excel or some other application for generating your reports. You can make export at the Booking Listing page by switching to the "Actions toolbar" and then clicking on Export button.
      You can test Booking Calendar live demos at this page http://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

  7. Hi support

    I have try but i cant filter in specific month range to generate csv. The only option is to export all the booking out, thats why i am wondering do you guys work with any third party tools to have better filtering or report generation.

    kind regards

    • Hello.
      If you click on “Export” button it’s will export only actual listing bookings. The actual listing bookings you can configure and filter in filter toolbar.

      If you click on “Export all” button, then it’s will export all bookings. Please check this.
      Kind Regards.

      • Hi Support,

        Is there anyway to export booking listing based on range by year, month or week?

        regards,

        • Hello.
          You can filter bookings by check in/out dates and then show bookings from 01/01/2017 to 31/12/2017, etc...
          After this you can export booking listing to csv file.
          Kind Regards.

          • Hi Support,

            it works and sorry as i misunderstand the check in and check out range as i thought it was just to show rooms that check in on that specific day and check out on that specific day.

            Thanks.

  8. Hi Support,

    I would like to clarify that the ID shown the the listing is resource ID or running number for booking ID?

    If it is running number for booking ID can it be modify to other running number ?

    thanks.

    regards,
    aaron

    • Hello.
      In the Booking Listing page at the left side near each booking is "running number for booking ID".
      Unfortunately, it does not possible to modify such ID, its auto increment field in database.
      Kind Regards.

  9. Hi Support,

    Is there any way i can import my old booking data to the new system?

    regards,
    Aaron

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