Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1 and archive 2 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

    • Hello.

      Plugin will search only among pages with booking forms in content of pages (not sidebars) for single or parent booking resources. You need to insert one booking form per page.

      Customize your search form and search results at Booking > Settings > Search page. After that you can insert search form shortcode into page and test.

      If you still will have some issues with showing search results, like in this live demo: http://bl.wpbookingcalendar.com/search/

      please check this troubleshooting instruction: http://wpbookingcalendar.com/faq/no-search-results/

      Kind Regards.

      • Hello.

        If you need to show some text and images in search results like here http://bl.wpbookingcalendar.com/search/ so, then the text in search results is getting from "Excerpt" section of post, where you have inserted the booking form and the image - its "Favorite image" of this post. In search result form at the Booking > Settings > Search page you will be need to use these shortcodes:

        [booking_featured_image] - featured image, taken from the featured image associated with the post,

        [booking_info] - booking info, taken from the excerpt associated with the post

        Kind Regards.

  1. Hi guys,

    is there a way to retrieve the cost a user had paid and show into email of decline as shortcode?

    Thanks in advance

    • Hello.
      In the Booking Calendar Business Small version you can use this shortcode [cost] in the email templates at the Booking > Settings > Emails page for showing cost of the booking.

      In the Booking Calendar Business Medium or higher versions you can use additional shortcodes:

      [cost_hint] - Full cost of the booking.
      [original_cost_hint] - Cost of the booking for the selected dates only.
      [additional_cost_hint] - Additional cost, which depends on the fields selection in the form. [deposit_hint] - The deposit cost of the booking.
      [balance_hint] - Balance cost of the booking - difference between deposit and full cost.
      [coupon_discount_hint] - Coupon discount value of the booking. 
      

      But before using these shortcodes in the email templates at the Booking > Settings > Emails page you must to use same shortcodes also in the booking form at the Booking > Settings > Form page, otherwise its will not show in email templates.
      And such shortcodes will show cost hints in emails, only for the bookings, that was made, when these shortcodes already was exist in the booking form at the Booking > Settings > Form page. In other words, if you send payment request email for booking, that was made when these shortcodes was not exist in the booking, so then this booking just do not have this cost info and will not show cost hint in email.
      Kind Regards.

  2. Hi, I was wondering how I can make the booking form split into two columns across the page instead of one. Right now I have 4 months of the calendar spread across the page and underneath is the form, however because it's vertical and narrow, there's a lot of space on the right side. I would like to have something like first name on the left, last name on the right, next line is email and on the right phone, and a details box underneath. I hope that makes sense. Is this possible? Thank you!

    • Hello.
      Its possible only in the paid versions of Booking Calendar.
      In these versions you can configure booking form similar to this:

      [calendar]
      <div style="clear:both"></div> 
      <div style="float:left;width:49%;" > 
        First Name (required):[text* name]
      </div>
      <div style="float:left;width:49%;margin-left:2%;" > 
        Last Name (required):[text* secondname]
      </div>
      <div style="clear:both"></div> 
      <div style="float:left;width:49%;" > 
        Email (required):[email* email] 
      </div>
      <div style="float:left;width:49%;margin-left:2%;" > 
        Phone:[text phone] 
      </div>
      <div  style="clear:both"> 
           <p>Details: [textarea details 100x5 class:col-md-6]</p> 
            [captcha]
           <p>[checkbox* term_and_condition use_label_element "I Accept term and conditions"]</p> 
           <hr/><p>[submit class:btn "Send"] </p> 
      </div> 
      

      Kind Regards.

  3. Hello
    We want to put our school gym on this to be rented by the community to use. Is it possible to make sub groups/parent and child Resources?

    So that we have Gym and then under that "Court 1" and "Court 2"
    So it looks like this:
    Gym
    - Court 1
    - Court 2

    instead of this:
    Gym
    Court 1
    Court 2

    • Hello.
      1) Probably you have misunderstanding about the parent/child booking resources. The purpose of these resources, to have only one calendar, and ability to make several bookings per same date, until you will not book all capacity (child booking resources) per specific date(s).
      If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity
      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation).
      Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/
      Also we highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      2) In your case, you can have booking resource selection shortcode (like in this live demo http://bm.wpbookingcalendar.com/select-resource/ ), but its will list booking resources in one list:
      Gym
      Court 1
      Court 2

      Or you can create some structure of pages. And then insert into the separate pages the separate booking forms for specific booking resources.

      You can test Booking Calendar live demos at this page http://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

        • Hello.
          Such view is for “parent / child” booking resources in Booking Calendar Business Large version. Please check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

          So if you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity ~ At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). ~ Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/
          You can test Booking Calendar live demos at this page http://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
          Kind Regards.

  4. Hello,
    My custom forms doesn't load anymore.
    Since the last time when everything worked well (few days ago), I didn't make any changes and now when I try to connect to the site, there is a page which ask me to enter the order number of purchase version
    I had more than 12 forms set on the Booking forms settings.
    I tried to look after the forms in the database in phpmyadmin and they seem to be there but I'm not sure and I don't understand why it would work well and now it doesn't work at all.
    I only got Standard form in the settings.
    Could you help me please?
    Thanks a lot.
    Hélène
    Booking Calendar MultiUser (single site usage) version

    • Hello.
      1) Please be sure that you have logged in with the same "super booking admin user". If you was logged in wth some regular user, so then you will see default standard form there, its because in the Booking Calendar MultiUser version each activated user (regular user) will have own individual booking admin panel, and its means ability to customize own individual booking form, as some other booking settings.

      Please retest it in the live demo. You can read more about the initial configuration of the Booking Calendar MultiUser version: http://wpbookingcalendar.com/faq/multiuser-version-init-config/

      2) Otherwise, just enter your registration key at the Booking > Settings General page, if system asking about it. Pleas note, ussually you need to enter it only once, during initial fist accessing of Booking > Settings General page, while you logged in as super booking admin user.
      Kind Regards.

  5. Hello,
    Thanks for your answer.
    It doesn't work anyway.
    I logged in with the super booking admin user and I entered the register key but I still have the same problem.
    The custom forms don't load only Standard form.
    Thanks a lot in advance.
    Hélène

    • Hello.

      If you was created custom booking forms, when you was logged in as super booking admin user , but try to show this form for booking resource, that belonging to the "regular user, so then its will not work". At front-end side will load booking form for this specific user (standard form of this specific regular user!

      By default the "custom booking forms" is supporting only for "super booking admin user". You need to log in as super booking admin user.
      Then create new custom booking form and test it by inserting it into the post or page this custom booking form for booking resources that belonging to this super booking admin user (owner of the resource is super booking admin user).

      Please note, if you need to create OWN custom booking form for regular users also, so then you need to set constant WP_BK_CUSTOM_FORMS_FOR_REGULAR_USERS set to true inside of booking/core/wpbc-constants.php file.

      Kind Regards.

      • I was logged as super admin user when I created the custom forms and I am logged as the same super admin user to show those forms with ressources that belong to the super admin user.
        I set to true the WP_BK_CUSTOM_FORMS_FOR_REGULAR_USERS but it still doesn't work.

        Another issue, is that i tried to restore a database backup from the 11/02/17 and all my forms do load but if I restore the database from today (or yesterday or the day before) the forms don't load.
        What's wrong?
        Thanks in advance.
        Hélène

        • Hello.
          So probabaly some user in your system accidentally deleted the custom booking forms.

          All such forms is saved into the wp_options table in database.

          Kind Regards.

          • All the custom booking forms are in the database but they can't be loaded in the system.
            How can I reactivate them all?
            Kind regards
            Hélène

            • Hello.
              1) What version update of Booking Calendar do you use ?
              If its not the latest update 8.1, please try to update it.
              You can request the new update of Booking Calendar on this page: http://wpbookingcalendar.com/request-update/

              2) Otherwise, its seems that during previous saved was saved some non standard character or some error was occur during saving, and because of that custom booking forms can not be un-serialized.
              Try to load it from the latest backup that is working and then try to create new custom booking forms or try to edit it to test how its working.
              Kind Regards.

              • Hello,
                The pb is not from the version and I would not upgrade to the 8.1 version, I use 7.0 version.
                The custom forms don't load in the dashboard but the prices settings from these forms works well for the reservations.
                The problem is that I have to display the forms in the dashboard.
                Another thing is that some reservations don't be displayed in the list since few days. These reservations still exist BUT they are not displayed and if I search one of them with his ID it displays in the list.
                How can I make all my reservations be displayed in the list?
                Kind regards.
                Hélène

                • Hello.
                  1) Relative issue with custom booking forms, I only can suggest to crate these forms again for version 7.0.
                  But its will be much better if you can (if you was not made any customization of source code) to update to version update 8.1
                  Here is changelog: http://wpbookingcalendar.com/changelog/
                  2) May be you was deleted some booking resource(s), and the bookings for these booking resources is exist. Please check how to resolve this issue here: http://wpbookingcalendar.com/faq/lost-bookings/

                  Please be sure that at the page with booking form, was inserted the Booking Calendar shortcode for exist booking resource.

                  Otherwise, please open the Booking Listing, then switch to the Filter toolbar, and then click on "down" arrow at the bottom left corner under toolbar. Its will expand parameters in toolbar. Please recheck all parameters, that you was select to show "All days" instead of "Current days", "All resources" instead of specific selected resource, "All bookings" instead of "Exist bookings", etc... Then click on "Apply button" to refresh Booking Listing.
                  Also please be sure that you was not saved some filter preset as default filter set. In this case, you will see in toolbar Button for deleting default filter preset, please click on it to delete it. Then test it again.

                  • Hello,
                    I did custom development then I can't upgrade the version.
                    I did reset the filters yet but i doesn't work.
                    I didn't delete any resources or forms or bookings.

                    I just don't understand what happened to my bookings !
                    There i a BIG problem with your system !

                    Thanks in advance for the help

                    • Hello.

                      Please send the screenshot of your booking (when you are searching it by ID),
                      also screenshot of how you try to search this booking at Booking Listing page via Filter toolbar and its does not showing,
                      please send screenshot of Booking > Resources page.
                      And also please send the link to the page, from where that booking was created, which you can not find.

                      Please send all this into to support @ wpbookingcalendar.com

                      Also what exactly (where) did you make customization of your version of plugin?
                      Thank you.

                      P.S. Please note, if you was modified the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  6. Hi,

    I am curious to know if when i select deposit payment option and enable it will the customer still have the option to pay the balance in full or will they only be able to do the deposit payment until the full balance is due?

    I would prefer there to be a choice for our customers to pay deposit or pay balance in full at time of booking, and cannot figure out if there is a setting that will allow me to do this, any help you could offer would be appreciated.
    Kind Regards,

    Jim

    • Hello.
      1) By default its does not possible. But you can make small customization in Booking Calendar Business Medium or higher versions for showing both payment forms - deposit payment form and payment form for total cost.

      If you want to make this customization , then follow this instruction.

      Please open this file ../{Booking Calendar Folder}/core/wpbc-constants.php

      then find this code:

      if (!defined('WP_BK_SHOW_DEPOSIT_AND_TOTAL_PAYMENT'))   define('WP_BK_SHOW_DEPOSIT_AND_TOTAL_PAYMENT',  false ); 

      and replace it to this code:

      if (!defined('WP_BK_SHOW_DEPOSIT_AND_TOTAL_PAYMENT'))   define('WP_BK_SHOW_DEPOSIT_AND_TOTAL_PAYMENT',  true ); 

      Its will activate showing both deposit and total cost payment forms, after visitor submit booking.

      Important!!! Please note, in this case at admin panel for booking will be saved deposit cost and notes about deposit, do not depend from the visitor choice of this payment, even if the visitor will make payment of full amount. So you need to check each such payment manually in your payment gateway account.

      2) The deposit payment (payment the part of sum from total booking cost), available in the Booking Calendar Business Medium or higher versions.
      Please read more about this feature here: http://wpbookingcalendar.com/overview/#deposit

      Here is little instruction about deposit configuration and MANUAL sending payment request for the rest of the sum.

      Please read firstly this article about the correct configuration of the "payment link" : http://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      Then open the Booking > Settings > Emails page and configure and set active the "Payment request" email.

      You can open the Booking > Resources > Cost and rates page and by clicking the"Deposit amount" button configure the deposit amount value.

      This cost will be show in the payment form, after visitor is made the reservation. So probably its cost will be smaller than full amount. And your visitors can make the payment of that amount.

      At the admin panel at the booking listing page for the specific booking you will see in the cost field the FULL cost, but inside of the "notes section" (you can activate it by pressing the note button at the right side of the each section), you will see the description similar to this:

      Total cost: $135.00 /deposit:$54.00, balance: $81.00/ - 11.11.2018

      If you are want to request from the visitor to pay the rest of the sum, you are need to make these steps:

      a) Edit the cost of the booking, and enter the sum, which will show at the payment form.

      You are need to change the cost and then press the save button to save the new cost.

      b) Press the send payment request button to send the email with link to the payment form for the specific booking.

      Kind Regards.

  7. First of all, congratulations in this terrific plugin - it's brilliant! I am using booking calendar version 8.1
    I have two questions;
    (1) on the Booking Listing, is it possible to remove options? I only need "Approve" and "Delete"
    (2) which version of Booking Calendar is needed to amend existing booking details from the Booking Listing

    Thank you for your help

    • Hello.
      1) Sorry, currently its does not possible to remove using settings, some options from the Booking Listing page.
      We will add this feature to the TODO list for having it in future updates of plugin.

      2) If you need to edit exist bookings, so its possible in any paid versions of Booking Calendar.
      You can test Booking Calendar live demos at this page http://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Please read the Booking Calendar version overview here: http://wpbookingcalendar.com/overview/
      Kind Regards.

  8. Thank you for your reply and work around for my previous question.

    I have one other question. I currently have the business medium version.

    What I am trying to do is adjust minimum day bookings for separate calendars.

    I currently have all the calendars configured to be single night bookings, however for 4 of my cottages i prefer to only do as minimum of 3 nights bookings.

    Is it possible to have separate minimum nights for different calendars or can I only specify the one option through the settings. I could not figure out a way myself so any help you can offer would be appreciated.

    Kind Regards

    Jim

  9. Hello,

    I set a resource for 3 pers max and in the form, in the booking process, this resource is available from 1 to 4 persons.
    The form associated with this resource is set for 1, 2, 3, 4 persons.

    Why does the param "3 pers max" in the resources list is not applied in the form?

    thanks a lot

    • Hello.
      The setting maximum number of visitors per resource and configuration of visitors in booking forms, its 2 independent parameters.
      You can create new custom booking form with less number of visitors selection at the Booking > Settings > Form page.
      And then just insert into the post or page custom booking form for this specific booking resource.

      Also please check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      Kind Regards.

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