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Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1 and archive 2 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Hello,

    I just purchased the medium business version of the software today, August 29th. I got the medium because I need to have cost control depending on the number of people in each booking. However, after much trial and error, I'm having trouble seeing how I would make this work.

    In my situation, I want to charge $159 for a single person booking. If there are anywhere from 2 - 6 people in the booking, then the cost per person would go down to $129. If there are 7 - 12 in the booking, then the cost per person would drop to $99.

    Is it possible to do this with the medium business software? If so, can I get a small example. If not, what is the refund process?

    Thank you in advance for your help.

    • Hello.
      Yes it's possible to configure this at the Booking > Resources > Cost and rates page.
      At this page you need to find the visitors field (I gues you already configured it at the Booking > Settingd > Fields page) and make cost configuration like this:

      visitors:
      1=100%
      2=99
      3=228
      4=357
      5=486
      6=615
      7=534
      ...
      12=1029
      

      Here is how it's calculated:
      3 visitors=228=3*129-159
      Or
      7 visitors=534=7*99-159

      • This was extremely helpful and solved my problem. Thank you very much for your complete and prompt response!

    • Hello.
      Its look like some CSS conflict with other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      Kind Regards.

  2. Hello,

    I have an issue with the plugin booking reservation and WPML
    When I ask for payment or when I approuve a booking, the customer receive an email.
    But, it's only in french and not in english or german, even if I setup the good parameters in the email templates with [lang=en_EN]

    Can you help me with this issue please ?

    Thanks in advance,

    Best regards,

    S├ębastien

    • Hello.
      The payment request email is sending in the language, that was active in your admin panel during clicking on "Payment request" button. So please switch firstly your admin panel language to your desire one. Then click on "Payment request button".

      Please note, English language does not require "[lang=en_EN]" its just must to be first (at the top) language in your email configuration. Please check more here http://wpbookingcalendar.com/faq/several-languages/
      Kind Regards.

      • Hello,

        Thanks for the answer.
        It's not very logical because, the system should use the good language of the visitor and this automatically ...
        Well, I'll give your answer to my customer.

        But ... perhaps you should think about this and try to correct that in your next updates ...

        Best regards

  3. Hi

    How do I show a legend or booking form key below my booking form please?

    So it is clear what dates are available and not available?

    Thanks
    Joanne

    • Hello.
      Yes, if you do not want to use the filters, then in this case you need to make the "dummy" bookings.

      But why you do not want to use the season filters. You can apply the same season filter to the several booking resources or to just single booking resource.
      Also for specific booking resource you can apply multiple season filters. And you create as many season filters as you need at the Booking > Resources > Filters page.
      So here is exist flexibility in setting days as unavailable.
      Kind Regards.

      • Hi Thanks,
        I have not been able to get the "if this resource is booked - block out the others" which is why I am having difficulty.
        I know it is a parent child realtionship but can not get it to work.
        I have a house which I rent out as a house (parent) when that is not booked I rent the 4 rooms separately.(child)
        As soon as the house is booked I need the 4 rooms to become unavailable and as soon as a room is booked I need the house to become unavailable.
        We did try the parent / child resource but couldn't get it to work so reverted to stand alone options.
        Can you give us some direction on this please.
        http://www.mccarthylakehouse.com.au
        Thanks so much

        • Also - I tried to use the filter but I can not seem to get that to work either.
          I went to create date filter - chose 2016 and then the 2 dates 9 & 10.
          It created the filters - ID 6 and then I tried it again and it created ID 7.
          but I can still go in and book these dates for all resources.
          Hoiw do I apply it to the resources or does it apply to all of them and if so what am I missing so it does not allow those dates to be booked?
          Thank you in advance
          Jennifer
          http://www.mccarthylakehouse.com.au

          • Hello.
            After Creating season filter (in your case ID=6), then you can edit this filter.
            For editing exist season filter, you need to click on "Edit" button near each season filter at the Booking > Resources > Filters page at the "Season Filters table".
            If you click on the edit button near specific season filter, you will see already selected dates of your filter, and then add new dates (select), or remove (deselect) exist filters.

            If you click on the "Create dates filter" button at the top of the Booking > Resources > Filters page, then system will create new filter. I can suggest that its because you was get new season filter with ID = 7.
            If you want to edit exist season filter, then you need to click on "Edit button" at the right side near your season filter at the Booking > Resources > Filters page.

            Now, you need to apply specific season filter to your booking resources. Because until now you just define dates.
            So, now please open the Booking > Resources > Availability page and click on "Availability" page near specific booking resource(s).

            You will see in new screen the list of exist season filters. Now select checkbox (at the left side near specific season filter) to apply this season filter to specific booking resource. Its means that this season filter will apply to selected booking resources, and all dates from selected season filter become unavailable in this specific booking resource. Please note, you cab apply (set checked) several season filters to your booking resource. By doing this, you are have a great flexibility in settings as unavailable different dates.

            If you want to add some other date as unavailable, you just need to edit specific season filter at the Booking > Resources > Filters page. You do not need to apply this season filter again, because its was already applied in previous step.

            P.S. By the way, please note, during clicking on the "Availability" button at the Booking > Resources > Availability page, you have choice to set all dates in booking resources as available or unavailable, and dates from selected season filters as unavailable or available. Just check onscreen description.
            Kind Regards.

        • Hello.

          Example of configuration.
          You can make the parent resource (a house) and then create 3 "child resources" (or any other number of rooms, depend from how many rooms you are having).
          Its means that total capacity will be 4.

          Now you need to create 2 booking forms at the Booking > Settings > Fields page. One form for the "child booking resources" (rooms), and one form for the entire house (parent booking resource).
          The form for parent booking resources must to have form field for visitors selection with one pre-selected options, which is = to capacity of this booking resource.
          In this example its 4 visitors. This field can be hidden, so your visitors do not see it. Its required for booking entire house (parent and all child resources). Then you need to insert the booking shortcode for the parent booking resource (house) and this custom form into the separate page.

          In the booking form for child resources, can be selection of only 1 visitor.
          Then separately at the different pages you can insert the booking forms for the other 3 units (rooms - child resources).

          Please note, if one of the child resources will be booked you cannot book the entire house for those dates (the availability will be less then number of visitors) but the dates in the calendar still will be select-able.
          Also if someone is book the entire house so then the dates in the calendar of separate rooms will be unavailable.

          Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/
          Also we highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/
          Kind Regards.

  4. Hi, we have the Business Medium License.

    Thanks for creating a great plugin - we have used it on other sites and it's really good.

    We now have a client who has 5 suites (resources). They would like to show all availability in one calendar, and not allow the user to select any individual suite to book. So, availability should be shown if any of the 5 resources is not booked. Is this possible?

    They would like to allow the user to select how many suites they wish to book via the booking form. Can this be done? If so, how?

    Thanks for your support.

    Anthony

    • Hello.
      Probably you need to check the Booking Calendar Business Large version.
      In this version the availability per days possible to show in mouse over tooltip, when you mouse over specific date in calendar. Pleas check more here: http://bl.wpbookingcalendar.com/demo/standard-rooms/

      If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/apacity
      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation).
      Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/
      Also we highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      • Thanks for the assistance.

        If we want to upgrade to the large version, can we get the price of the medium license discounted? If so, how do we do that?

        Thanks!
        Anthony

          • I am trying to work out booking multiple resources, but I am very confused by the logic used to book the resources.

            It seems that the only way to determine the number of resources to be booked, is from the number of visitors. Is there any way to determine the number of resources to be booked based on the user choosing how many resources they want?

            Let me clarify with an example. The hotel has 5 rooms, with max 2 visitors in each. Let us say that the user wishes to make a booking for 3 rooms. There will be one couple and two single people, who each want their own room. 4 visitors in total, but in 3 rooms.

            It appears that the system will only allow the user to nominate that they have 4 visitors, and then allocate them to 2 rooms.

            How do you suggest we accommodate the user's needs to have 3 rooms, not 2?

            Thanks,
            Anthony

            • Hello.
              Currently the number of booked resources during one booking process in the Booking Calendar Business Large version possible to determine only by the selection of "visitors" field in the booking form.

              I can suggest that you can use the "visitors" selection in the booking form, but for the users of your website show this field as selections of the rooms number.
              Example:

              Rooms: [select visitors "1" "2" "3" "4"]

              Its also means that in the General Booking Settings page you need to activate this option "Set capacity based on number of visitors" and activate second sub setting: "Display tooltip on calendar(s) to show availability based on total (fixed) number of visitors for the resource, which can be at free booking resource items."
              At the Booking > Resources page you need to set the maximum number of visitors per resource as 1, because currently you are using the visitors selections as rooms selection shortcode.

              Its also means that any other selections in the booking form, like selections of number of guests or children will not impact to the capacity and will just saved to the DB as booking data.

              Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/
              Also we highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/
              Kind Regards.

              • Thank you for your help.

                I had come to this idea an hour or so after I made the help request and it is working.

                Thanks again for the support.
                Anthony

  5. Hi,

    Is there a way to automatically export/sync bookings from Business Large (Single) to a private Google Calendar?

  6. Hai.Can I asked how much it cost if I you sell a system of booking calendar system?Kindly sent to me the estimate cost? and how was the DOMAIN,HOSTING?Then also how many days nilang gawin?Kung ilang pages ang website?And also kung paano yung DEVELOPING SYTEM and HOURS?and kung anu napapaloob sa system?

    Hope you can help me.Thank you.

    • Hello.
      Sorry, it's seems that you are having misunderstanding about the Booking Calendar.
      Booking Calrndar - it's WordPress plugin, which possible to install at YOUR exist WordPress websites. We do not host it and all booking data will be storied at your website DB.
      Different versions of Booking Calendar have the different functionality. You can check overview of different versions of booking calendar at this page: http://wpbookingcalendar.com/overview/
      you can check costs of different versions of plugin here: http://wpbookingcalendar.com/features/
      We do not host your website and plugin, do not make domain registration. Also we do not provide personal customization or personal development of plugin, because almost have no free time for this.

      If you will have questions about configuration of plugin please fill free to ask at this forum or through support email.
      Kind regards.

      • ,ah ganun po ba,Sorry po,if ever po kasi ma sell ang system..
        ask ko po what is domain and hosting.

        • Hello.
          Sorry, I do not clearly understood you last comment.
          If you was asking about do we make domain registration and hosting. Unfortunayely, no. We do NOT provide such service. Sorry.
          Kind regards.

  7. Hai.Can I asked how much it cost if you sell a system of booking calendar system?Kindly sent to me the estimate cost? and how was the DOMAIN,HOSTING?Then also how many days nilang gawin?Kung ilang pages ang website?And also kung paano yung DEVELOPING SYTEM and HOURS?and kung anu napapaloob sa system?

    Hope you can help me.Thank you.

  8. I have the business version. Will this do two way sync with Google Calendar? For IMPORT from Google Calendar - will I need a separate calendar for each Resource (room to be booked)?

    • Hello.
      1) Booking calendar support only import of events from the Google Calendar (not 2 sides sync).
      Info about it exist in any settings pages at plugin website and at help configuration page of plugin website: http://wpbookingcalendar.com/faq/import-gc-events/

      2) Yes for the different Google calendars import you need to have the different booking resources.
      Kind regards.

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