Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1 and archive 2 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Hy,
    currently i use the free version of the calender (weldenerhof.de). We offer different walking tours. In the free version i have only the option in one tour for free or booked out. I would need a partly booked option for a date (best with a limit of members). The automatical email services for the customer contact should corespont with this option.
    I what version of the calender you offer this options?
    Best regrads
    Jürgen

    • Hello.

      If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity
      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation).
      Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/
      Also we highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      You can test Booking Calendar live demos at this page http://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Kind Regards.

  2. Hello,

    I try to export data from bookings to csv file.
    It exports a csv file but I really can not read any data in this file.
    I open the file with Open Office.
    There is no columns, only lines and it nothing I can do with the datas.

    I there anything that I make wrong?

    Thank you

    Is there

  3. I notice that the print functionality does not appear to be working correctly on the Business Medium demo (http://bm.wpbookingcalendar.com/). When I try to print details from one or more bookings, all I get is a blank page. Can you confirm if this is just an issue with this demo site, or if it is an issue with the actual plugin?

    If I'm going to buy it, it would be really helpful to be able to print these details out.

    • Hello.
      Thank you for notifications about this.
      Its seems that this issue exist latest Google Chrome browser.
      The Firefox browser is making print correctly. Also previous versions of Chrome was make print correctly. Please try to test this feature with Firefox.
      Kind Regards.

  4. Hello,
    Is there any way to select fields in the exporting process?
    In the back end or in one file of the plugin?
    I use multi user 7.0 version

    Thanks a lot

    Hélène

    • Hello.
      Booking Calendar is exporting all fields of bookings to the CSV file.
      You can open this file in some application, like MS Excel, and then there you can easily delete specific columns that you do not need.
      Unfortunately in be does not possible to specify for exporting only specific fields.
      Kind regards.

  5. Hello,

    Where can I find out what the codes (such as "34347" and "34345") in the pay_status column of the bookings export mean?

    Thank you!

    • Hello.
      It's auto generated random numbers for security reason of checking payments that assigning to specific booking. So it's more system info. Such info stored in wp_booking table in database.
      Kind regards.

      • Hi,

        Does that mean that a random number in that column represents a PAID booking?

        Thanks,
        -e

        • Hello.
          In general yes.
          It's generated automatically after creation of booking.
          Kind regards.

  6. Hi, there-- So I'm having an issue where when I am adding a new booking entry from the WP admin section.. I fill out the name, the email, the dates chosen and fill in the captcha and hit Check Availability. When I do this, I'm presented with a 404 pop up message. The fix that I've found is disabling ALL plugins and then turning them back on again. I reload the Add a Booking page, try submitting a new booking again and it works. All is well for about a week or so and it starts up again. I turn off/turn on the plugins, and it's fixed. Any ideas?

    Thanks!

    • Hello.
      Probably you are having some Cache plugin, that generate such issue.
      Please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Otherwise, you need to find manually what exactly plugin generate such issue and deactivate it.
      You can also check in error.log file in your server configuration some description, about such errors, so its can be helpful in finding reason of this error.
      If you can not find your error.log file, please contact support of your hosting for helping to find this file.
      Kind Regards.

  7. When I install and activate the large business version of booking calendar, it is added to the top of our admin panel menu and deleted the cromo.dash menu item. When I deactivate booking, the croma.dash menu item re-appears. I have not been able to get the booking calendar to install without over-writting the existing menu item for croma.dash.

    • Hello.

      If you want to deactivate TOP menu of Booking Calendar in WordPress admin panel, so then please make this fix.
      this fix based on update 7.0 (you can request the new update of Booking Calendar on this page: http://wpbookingcalendar.com/request-update/ ):

      Please open this file ../{Booking Calendar Folder}/core/wpbc-functions.php

      then find this code:

          // Add Admin Bar
          add_action( 'admin_bar_menu', 'wp_admin_bar_bookings_menu', 70 );
      

      and replace it to this code:

          // Add Admin Bar
       //   add_action( 'admin_bar_menu', 'wp_admin_bar_bookings_menu', 70 );
      

      Kind Regards.

      • Hi; This fix DID NOT work. This fix removed the booking calendar from the top menu, not the left hand side admin menu. We are running the latest 7.0 version for large business.

        The problem still exists where the BOOKING left hand side menu item over-writes our THEME menu item for chromadash. When we disable booking calendar, our cromodash menu item appears in the proper place. Just a note, prior to version 7.0, the booking calendar menu item was always near the bottom of the left hand admin panel.

        The code in conflict is listed below for cromadash so as to possibly help you out with this technical problem that we face with our website. Please let us know if there is a fix so we can have the Booking calendar appears in its own menu option and not overwrite another menu item.

        ===

        add_action( 'admin_menu', 'cro_init' );
        add_action( 'init', 'cro_admin_init' );

        function cro_init() {
        $cro_s_page = add_menu_page(
        __('Croma.Dash', 'localize'),
        __('Croma.Dash', 'localize'),
        'manage_options','cromadash',
        'cro_page',
        get_template_directory_uri() .'/inc/admin/images/ticon.png',
        3
        );

        add_action( "load-{$cro_s_page}", 'cro_spage' );
        add_action( 'admin_print_styles-' . $cro_s_page, 'cro_scripts' );
        }

        ===

        • Hello.
          Sorry I was misunderstood you about menu.

          Please open the Booking > Settings General page and in the right side please set position of Booking menu from top to bottom. Save the changes.
          Kind regards.

  8. Hello,

    I've been searching for the answer of my question in the FAQ archive database but could not find exactly what I need.

    My problem is that I'd like to buy this useful and lovely plug-in but don't know which package I need. I would like to rent a hostel with 4 rooms that can be booked separately, therefore I need four separate booking forms for all of them. I would also like to enable online payments. Can you give me some advice which package I have to buy for this? Thank you in advance.

    Best regards,
    Ida Urban

    • Hello.
      1) Please read firstly the general instruction about usage of paid versions of Booking Calendar: http://wpbookingcalendar.com/faq/general-usage-instruction/

      The multiple booking resources (your properties) is supporting in any paid versions of Booking Calendar: http://wpbookingcalendar.com/overview/#booking-resources

      2) The Business Small and higher versions of the Booking Calendar is support PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay and iPay88 payment gateways integration, other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.  If you want to make the integration of your payment system  by yourself, so you will be able to check  how is integrated the Payment system (on the example) of the PayPal system  at  this file:../booking/inc/payments/paypal.php . You will be need to create your file with similar structure in that folder. Also you are need to include the calling of your file into this file: ../booking/inc/payments/index.php in the same way, as it was done for the other 3 payment systems.  Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      You can test live demos http://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind regards.

  9. Hi,
    I want to add multiple email addresses in the from field in the configurations settings, but it is only allowed me to add one address. But the TO field does allow it, but I notice that when I do a test I only receive a mail in the address in the FROM field.
    Either I am confused or something is wrong.

    • Hello.
      Unfortunately, in field "From" possible to set only one single email. Its does not possible to set several emails, from which email was sent.
      In Field to you can use several comma separated emails. If you do not received email to one of your emails, so then please check spam folder.
      Or check these points.
      1) Sometimes mail servers block emails, if the address "From" different from the domain of website, from where this email was sending. Its not really depend from the Booking Calendar. So please open the Booking > Settings > Emails page and recheck that field "From", its have to the same as your website domain. For example: info@your-server.com and not like this your_email@gmail.com
      2) If you do not receive emails at all in any cases then please check this troubleshooting instruction http://wpbookingcalendar.com/faq/no-emails/ (the most probably you need to check the point #5 from this instruction).
      Kind Regards.

  10. I have the free version of your plugin. I'd like to find a way to modify the popup function in the Calendar overview (it show in vertical while I need to show the content in horizontal). Could you help me to find where to set that popup?

    • Hello.

      Please try to make this fix.

      Please open this file ../{Booking Calendar Folder}/core\admin\wpbc-class-timeline.php

      then find this code:

      . ' popover_bottom popover_click  ' . ( ($title != '') ? 'first_day_in_bookin' : '' ) 
      

      and replace it to this code:

      . ' popover_right popover_click  ' . ( ($title != '') ? 'first_day_in_bookin' : '' ) 
      

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