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Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1 and archive 2 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Hi

    I have a static caravan advertising website and like each owner to be able to have a availability calendar on their listing if they wish ( so i want them have the option to have one or not.
    Now when a owner logs in to edit their listing ( this will be in the frontend im guessing of the website. Now iv read that with your plugin they edit the calendar via the backend is this correct?
    Also if your plugin is multi-user how many users can actually use it on my 1 website, as my website could getr big and have 1,000s of peopel eventually so need to know this will do the job. Also do you do finance option to pay for your multi-user version as its expensive and i wont be able afford to pay for it in one go

    thank you

  2. Hello,

    I would like to create an additional cost depending of the arrival and departure time for one resource.
    I set it like that in the form:
    Arrival time [select* arrival_time default:afternoon "Morning@@morning" "Afternoon@@afternoon" "Evening@@evening"]
    And in the Additional costs page:

    arrival_time morning = 18.18181 €
    afternoon = 0 €
    evening = -18.18181 €

    It works fine if the booking is for 1 visitor but in the case of a booking for 2 visitors, it doesn't work...
    The cost is not the right summ for 2 visitors.

    Could you help me please?
    I use multiuser v7

    Thanks

    • Hello.
      It's depend how you configured additional cost for visitors options.

      Try to set checked this option
      "Advanced Cost" ("Check this box if you want that specific additional cost, which configured as percentage for some option, apply to other additional fixed costs and not only to original booking cost.") at the Booking > Settings > Payment page.
      And then test it again.
      Kind regards.

        • Hello.

          Did you sure that you have checked this option:
          Advanced Cost - Check this box if you want that specific additional cost, which configured as percentage for some option, apply to other additional fixed costs and not only to original booking cost.
          at the Booking > Settings > Payment page in "Payment settings" section ?

          And did you configured additional cost for the visitors like this:

          visitors:
          1 = 0
          2 = 200 % of total cost
          3 = 300 % of total cost
          4 = 400 % of total cost

          When I have such configuration, its seems is working fine.
          Please recheck it one more time.
          Otherwise, please send screenshots of configurations of those pages and screenshot of Booking > Resources page and link to your page to the support @ wpbookingcalendar.com
          Kind Regards.

          • Thanks for the answer.

            The settings is :

            visitors:
            1 = 0
            2 = 200 % of total cost
            3 = 300 % of total cost
            4 = 400 % of total cost

            But there is the time of arrival and departure that modify the price like that:

            arrival_time morning = 18.18181 €
            afternoon = 0 €
            evening = -18.18181 €

            If 1 visitor arrives in the morning, it costs 18,18181 € more...
            if If 1 visitor arrives in the evening, it costs 18,18181 € less...
            It works well with the option Advanced Cost for 1 visitor

            But if 2 visitors arrive in the morning, it should cost 18,18181 € x 2 more...
            And If 2 visitors arrives in the evening, it should cost 18,18181 € x 2 less...
            But it doesn't cost the right prices, and I don't understand the prices displayed ...

            Do you know what's wrong with my settings?

            Thanks a lot

            • I'm sorry but it seems that I don't explain my problem very clearly.
              I would like to modify the price of the total cost of the booking depending on the arrival or departure time of the visitor(s). But I would like to apply this variation for 1 visitor (x1), for 2 visitors, (x2), for 3 visitors (x3) and I don't know how to set it.
              And it seems that it does not work well for 2 or 3 visitors

              I have those settings:

              arrival_time:
              morning = 18.18181 €
              afternoon = 0 €
              evening = -18.18181 €

              departure_time:
              morning = 18.18181 €
              afternoon = 0 €
              evening = -18.18181 €

              Then I have a 10% tax on the total cost of the booking:

              tva:
              10% as additional sum

              Then the cost of the ressource depends of the number of visitor:

              adultes:
              1 = 100 % of total cost
              2 = 156,5217 % of total cost
              3 = 202,1739 % of total cost

              I could I get it?

              Thanks a lot in advance.

              • Hello.
                What version update of Booking Calendar do you use ?
                Please send required info in my previous email to support @ wpbookingcalendar.com
                We will send to you latest update, so may be problem in your version update.
                Kind Regards.

            • Hello.
              Its have to work. I was tested with my local version, if you have set chekked this option "Advanced Cost" - Check this box if you want that specific additional cost, which configured as percentage for some option, apply to other additional fixed costs and not only to original booking cost.
              at the Booking > Settings > Payment page in "Payment settings" section.

              If you still have an issue, please send the screenshot of your Booking > Settings > Payment page and screenshot of Booking > Resources page and screenshot of Booking > Resources > Advanced cost page and link to the page with booking form to the support @ wpbookingcalendar.com .
              Kind Regards.

  3. Hello, Our form is not showing up the text as people submit there details. How can we customize the font colours on the booking form?

  4. Hello,

    I am using the Version 9.Business.Small.SingleSite.7.0 on WordPress4.6.1.

    I cannot access the "Auto Cancellation/Auto Approval" options in the Settings. The title of the section displays as text, but I cannot see or edit any of the options.
    "Booking listing" and "Advanced" display the same way.

    Thanks a lot

    Gerry

    • Hello.
      Probably this section just "collapsed".
      Please open this Booking > Settings General page and in "Auto Cancellation/Auto Approval" bar please click at the right side (at triangle link) to expand this section.
      May be because of some CSS conflict you do not see that triangle, so then just mouse over there to find it.
      Kind Regards.

  5. Hello,

    I have another problem with my costs.
    I have a resource which costs 112 € all taxes included.

    The resource cost is: 101,82 €
    In the Additional costs section, my settings are:
    tva 10% as additional sum

    And in the results of booking simulation I have those values:

    Cost for 1 night : 112,00 €
    Cost for 2 nights : 224,00 €
    Cost for 3 nights : 336,10 €
    Cost for 4 nights : 448,00 €
    Cost for 5 nights : 560,00 €

    What's wrong with the 3 nights that display 336,10 € instead of 336,00 € ?

    Thanks a lot

    • Hello.
      Its seems because of rounding issue.
      Probabaly you are having instead of 336,10 the 336,01
      To fix this (in update 7.0 ) you can make this fix.
      Please open this file ../{Booking Calendar Folder}/inc\_bs\biz_s.php

      then find this code:

                      if ($is_discount_calculate)
                          $summ = apply_bk_filter('coupons_discount_apply', $summ , $post_form, $booking_type ); // Apply discounts based on coupons
                      }
                      $summ = round($summ,2);
                      return $summ;
      

      and replace it to this code:

                      if ($is_discount_calculate)
                          $summ = apply_bk_filter('coupons_discount_apply', $summ , $post_form, $booking_type ); // Apply discounts based on coupons
                      }
                      $summ = round($summ, 0 );
                      return $summ;
      

      Kind Regards.

  6. Hello back again,

    We using :

    Versie: Business.Small.SingleSite.7.0.Beta.17
    Typ: Business Small

    Is there a way to adjust the content of the popup, so that you get
    client -> name
    email -> email
    etc

    Or in witch file i can change this?

    • Hello.
      You can configure content of popup content that showing when you clicked on booking link in Calendar Overview page (or timeline) at the Booking > Settings > Fields page in Content of Booking fields data form (its bottom form at this page).

      Please note, already available stable update 7.0
      You can request the new update of Booking Calendar on this page: http://wpbookingcalendar.com/request-update/

      Kind Regards.

  7. As per your directions, I set up my google calendar to be imported into Booking Calendar.

    Upon testing, I received this error code.
    ×
    The feed could not be found (404). Please ensure your feed URL is correct.

    The API key and Calendar ID were properly entered.

    Any support would be greatly appreciated.

  8. I have dyslexia - I run a No profit organisation.
    My wp-admin is not to be reached for the time being.
    I have operate the wp myself mostly, It's an international site and it have around 4 to 150 visitors daily

    I have installed the latest booking calendar "small business - for one web page"
    I need someone that can work on my screen and fix some issues in the calendar pluggin for me. (save a lot of time and frustrations)

    There are 3 issues i need help to at this point:

    1 The need is to put different %off the cost for rent (after 7 days 10% off, after 14 days 20 % of after 21 days 25 % of after one month 30% of.)

    2 The house have 8 different issues to rent out. I need that people coming to the website can look at one page and see if all are free , some ar free or all are occupied.

    3 Make the plugin work with PayPal and Visa.

    Maybe the translation into my language destroy the explanation of the plugins benefits.

    I now there are nothing like "free lunch" and my organisation can pay something for the help

    • Hello.
      1) Such configuration "ability to define the different cost of the days, depend from the number of selected day in calednar) available in Booking Calendar Business Medium or higher versions. Please check more about this feature and about how to configure it here: http://wpbookingcalendar.com/overview/#valuation-days
      So in your case you need to configure "Valuation days" at Booking > Resources > Cost and rates page in a way like this:

      Together 8 days = 90 % for all days
      From 9 to 14 days = 90 % from the cost  of 1 day
      Together 15 days = 80 % for all days
      From 16 to 21 days = 80 % from the cost  of 1 day
      Together 22 days = 75 % for all days
      From 23 to 30 days = 75 % from the cost  of 1 day
      Together 31 days = 70 % for all days
      From 32 to 120 days = 70 % from the cost  of 1 day
      

      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.

      2) In the latest Booking Calendar update 7.0 possible to insert the new "TimeLine" view into the page at front-end side (its similar view to Calendar Overview page in admin panel). Please test more here: http://bs.wpbookingcalendar.com/timeline/
      or here: http://bm.wpbookingcalendar.com/timeline/

      3) The Business Small and higher versions of the Booking Calendar is support PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay and iPay88 payment gateways integration, other payment systems or direct card payments are not supporting.
      You can configure and activate it at the Booking > Settings > Payment page.

      Unfortunately we can not start, right now, some personal customization, custom development or configuration, because almost have no free time. Thank you for understanding. Check more about this here: http://wpbookingcalendar.com/faq/need-new-feature/

      If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like PayPal or Sage Pay gateways. Please check more about this here: http://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      Kind Regards.

      • thank you for answer.
        I have the plugin installed with Norwegian.I think that maybe is what make it more difficult.
        I think maybe the translation is not good. Maybe it will be easier for me to have it in English how do I change the language

        I have
        Versjon 9.Business.Medium.SingleSite.7.0

        • Hello Emma.
          In update 7.0 and latest WordPress update can be an issue of loading old translation from Booking Calendar Free version instead of using translation of Booking Calendar Business Medium version, its can be issue of incorrect showing some words in English instead of your language.
          We already have pre-release version 7.0.1 that have fixed this issue.
          Please contact with link to this comment to the support @ wpbookingcalendar.com and we will send to you this new pre-relese update 7.0.1 of Booking Calendar Business Medium version.
          Thank you.

  9. I have the business medium version.
    When i go to βookings-booking listing-edit booking, i see the dates and months in the calendar with greek letters. So when i press "change your booking", the email sent to the customer has dates and months with greek letters.
    How can i change it to english language?

    • Hello.
      What update of Booking Calendar do you use ?
      Please be sure that during editing specific booking, you have selected "English" language for WordPress Admin panel.
      Otherwise, if the issue still will exist, please contact support @ wpbookingcalendar.com with your order number relative to getting latest update 7.0.1
      Kind Regards.

      • I have business medium singlesite 6.2
        I tried the english languafe but doesnt work.
        Will this update you suggest me be free?

          • Dear sir, i upgraded to version 7.0.1 and the problem is gone! Thanks so much!

            One last question please: After the upgrade, in calendar overview the order of the resources changed. Before i could see first the apartment no1, then apartment no2 etc.
            Now i see first apartment no2, second apartment no3 and last apartment no1. How can i change the order of the resources in calendar overview?

            • Hello.
              In Booking Calendar Business Medium or lower versions in "Calendar Overview" page (its admin panel) the booking resources is sorted by ID of specific booking resources.
              In Booking Calendar Business Large or higher version the booking resources in "Calendar Overview" page (its admin panel) is sorted by Priority key, which you can define at the Booking > Resources page.

              In timelines (its at front-end side of your web-page), the booking resources is sorting in order, which you can define ID of the booking resources in shortcode, which you have inserted into this specific page. Please read how manually to configure Booking Calendar shortcodes here http://wpbookingcalendar.com/help/booking-calendar-shortcodes/

              Kind Regards.

              • So then can i change the ID of the one resource, so it will be first on the list of the calendar overview?

                And another question please: After upgrade i have this problem: After booking is done the customer can see the "thank you message" but cannot see the [content] with the details of the booking. Is there any solution for that?

                Thanks for the support!

                • Hello.

                  You can activate to show the "Content of booking" at the Booking > Settings > Payment page.
                  Please note you have to have active at least one payment system. Probably you can activate "Cash payment" payment system, and customize text there as "Thank you message". So you will see booking summary and "Thank you message" as part of "Cash payment" payment system.

                  Please note, in previous versions of Booking Calendar does not was possible to show [content] in thank you message or thank you page (may be you was made some customization, but in original versions it was not support.

                  Because ID of booking resources, its primary key in booking resources table, so unfortunately, its does not possible to edit such value in database, otherwise its will work incorrectly.

                  Kind Regards.

                  • I activated to show the "Content of booking" at the Booking > Settings > Payment page , but still i dont see it, even if i have the cash payment activated. Is there anything else i should check?

                    As for the sorting in calendar overview, its a very basic need to be sorted by the name and not by the id of the resource. In my opinion its wrong that only the large version has this sorting, because its very basic need for anyone to see the bookings in the right order and not to be confused and make mistakes.
                    Now i think i have to erase all the resources and give them a new id, so i will have them in order. And never change the id again. Is this gonna work?

                    Thank you

                    • Hello.

                      I have sent to your email screenshots relative to point #1. Please check spam folder, if you do not see it in inbox.

                      1) Also if you are not using latest update of Booking Calendar 7.0 then please try to update it.
                      You can request the new update of Booking Calendar on this page: http://wpbookingcalendar.com/request-update/

                      2) Relative sorting of booking resources by "Title" instead of sort by ID.

                      Pleas try to make this fix.

                      Please open this file ../{Booking Calendar Folder}/inc/_ps/admin/wpbc-resources-cache.php

                      then find this code:

                              $sort_parameter = array(
                                                      'orderby' => 'id'
                                                    , 'order' => 'asc'
                                                  );
                      

                      and replace it to this code:

                              $sort_parameter = array(
                                                      'orderby' => 'title'
                                                    , 'order' => 'asc'
                                                  );
                      

                      Kind Regards.

  10. Hello,
    I have installed this fantastic plugin to my new website - http://new.johnbrayea.co.uk/ - we have not gone live just yet.

    However, the plug in is interfering with my themes search bar at the top. I desperately need both to work. Your plugin is set to show on each of our properties page http://new.johnbrayea.co.uk/?property=five-houses-north-street-winchelsea. The theme search bar does not work anywhere now.

    Can you help
    Many thanks, Graham

    • Hello.

      Do you sure that issue relative to the Booking Calendar ?
      Currently I can see this JavaScript error(s):

       
      Error: WebGL: texImage2D: Chosen format/type incurred an expensive reformat: 0x1908/0x1401 1 imagery_viewer.js:718:92
      
      ReferenceError: event is not defined 1 plugins.js:59:25719
      	d.prototype.keydown http://new.johnbrayea.co.uk/wp-content/themes/houzez/js/plugins.js:59:25719
      	n.event.dispatch http://new.johnbrayea.co.uk/wp-includes/js/jquery/jquery.js:3:12392
      	n.event.add/r.handle http://new.johnbrayea.co.uk/wp-includes/js/jquery/jquery.js:3:9156
      

      Which is seems not relative to the Booking Calendar JS files.
      Please try to deactivate the Booking Calendar and then test about this issue.
      If the issue will disappear, when Booking Calendar is deactivating, so then you can try following:
      Please open the Booking > Settings General page and in "Advanced section" click on "Show advanced settings of JavaScript loading" link
      then set checked this option "Load JS and CSS files only on specific pages" and in textarea enter relative URLs to the pages, where you have inserted booking form.
      So in this case, Booking Calendar will load own JS files only at those specific pages.
      Kind Regards.

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