Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hello,

    Thank you very much for this plugin I was waiting for!

    I tried to handle this and I already have a suggestion or an issue.

    In mail reminder template, i use the shortcode [dates] to display the days that customers have booked for one period.
    However, dates are displayed in csv format in the mail (i.e. 2020-02-12 00:00:00 , 2020-02-14 00:00:00 , 2020-03-17 00:00:00). I would like to display these in the same way the Reservation list does. (without hours, and with name of the months).

    Is it possible to check if either there is a way to do this or simply add this feature?

    Thank you in advance

    • Hello.
      Different dates format you can define at the Booking > Settings General page in Booking admin panel section.

      Then instead of [dates] shortcode please use these: [check_in_only_date] - [check_out_only_date]

      • My clients are booking the days when I come to replace them in their Pharmacy. The fact is that check in and check out dates don't suit as my customers can book several separated days in the same week or month. I need to list each day booked in the reminder! Thank you

        • Hello.
          Please activate the “multiple days selection mode” at the Booking > Settings General page in calendar section.
          Kind Regards.

          • Hello,

            I did! I guess I didn't explain my isssue clearly enough.

            My customers already can book several separated days but for now I can't send a weekly (or monthly) reminder with their upcoming reservations...

            I would like to display booked days in the reminder mail like this:

            "...Your next reservations are:
            12 March 2021
            15 March 2021
            17 March 2021
            ...."

            I guess this could be a feature to add to the reminder plugin

  2. Hi, We've got business large and I'm trying to get a drop down list of times to book, but I'm not succeeding. It went earlier when we had the small version. I use the code that starts with [select * rangetime multiple. Uses Modal (popup). Also wondering if it is possible to make the form more user-friendly for the mobile?

    Kind regards

    • Hello.
      In the Booking Calendar Business Large version possible to use the times in the same way as in the Booking Calendar Business Small version. But it’s will work only for the single booking resources (where capacity = 1).

      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/
      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.
      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/
      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.
      Kind Regards.

  3. Hi there,

    thanks for this great plugin.

    I love how it works and looks, just having some issues in the live version for some reason.

    When I'm logged in to WordPress, and testing the booking page, it's working fine, but once I open it in another browser it keeps hanging after sending the booking, and in console mode, I see this error message:

    Cookie “wordpress_sec_5278d99a027b744c9a0d7d8f7bd9af16” has been rejected because it is already expired.

    (cookie are enabled, it's been tested in Chrome and Firefox so far both in normal and incognito modes, getting this error).

    Any idea why this might be happening?

    • Hello.
      I do not sure that this error relative to the Booking Calendar plugin. It’s relative to the WordPress website itself. Because Booking Calendar does not use directly the cookies.
      Kind Regards.

  4. Hello,

    I'm trying to get 4 different resources inserted into one calander.

    We are running a Glamping site, and don't want the enduser to pick which tent (resource) to book.
    Since we have 4 resources, we would like all 4 integrated into one calander, so that the enduser doesn't have to choose the resource.

    We have the medium paid version, which we specifically bought for that feature.

    But I can't seem to find out how to create it in such a way.
    Neither a shortcode,

    Hope you can help

    Kind regards
    Lisanne

  5. Hi!
    Im not able to program booking correct.
    I have to have two kinds of bookings.
    1. calendar
    Book 28 days (one month) to a cost of 2900,- NOK
    Start on any monday.

    2. calendar
    Book 2 hours or more.
    Start feks. 08-10 + or more hours
    Start feks. 09-11 + or more hours
    and so on

    Start cost 1000,- NOK + 300,- NOK pr hour

    Please advice

  6. Hi,

    I have the business medium version and it has been working great for me for well over a year now. Today however when I go to add a booking either on the front end side of the website or the admin side the calendar does not appear so I cant select the dates to book, neither can customers. I thought maybe it was my computer so tried on another computer and on my phone and the same issue is on all of them.

    Any ideas what would cause this? Any help is greatly appreciated.

    Kind regards,

    Edd

    • Hello.
      1) Please be sure to use the latest update of Booking Calendar 8.8
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) After this please clear browser cache. And only after this please test your calendar.
      Please check more here https://clear-my-cache.com/en/windows.html

      3) Otherwise most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

  7. Hello,
    I have been using this plugin for 5 years in the small version , and I am very happy with it.
    Last week i upgraded from version small to large versión, in order to have more capabilties. The migration was ok, and the large version plugin it's working fine for me. But there is one functionality that worked in small version and its not working in the large one.

    It is about sending emails to the admin when a book is done. In small version I was able to use a shortcode in order to send de admin email, to a "supervisor selected by the user", like this:
    admin email,
    send to: admin_email@xxxxx.es ; [supervisor_mail]
    that made to send the admin email, to 2 persons, one the admin and an extra person trough shortcode.

    Now I realiced that, in version large, Its no posible to use a shortcode on the "destination/to" filed.

    Is there anyway to solve this?
    Thanks in advance.
    Luis

      • I now, but using shortcodes in the fiel "to" that was working on my old small version, it not working in the large one anymore. It is possible to have the option to send a copy in the "new (for admin)" email?

        • Hello.
          Actual the Booking Calendar Business Small version and Booking Calendar Business Large version in this functionality is working in the same way.

          You can define in the field “to” several comma separated emails.
          Kind Regards.

          • Hello Again,
            I'm keep trying to solve my issue, about using shortcodes inside the "TO" field in the "New Booking to Admin" email form.

            It was working in my previous version, and not with the new one. I understand that it's not an usual use, but been able to use shortcodes on that field was perfect for us.

            Note that, shortcodes are working ok in "subject" and "content" fields, but not in the "to" field.
            Is there anyway to activate again the shortcodes on that field.

            Thanks in advance.
            Luis

            • Hello.
              Please open this file ../wp-content/plugins/{Booking Calendar Folder}/core/admin/page-email-new-admin.php

              ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

              then find this code:

                          if ( isset( $to_name[ $to_ind ] ) )
                              $to_name_str = $to_name[ $to_ind ];
              
                          $valid_email = sanitize_email( $to_email );
                          if ( ! empty( $valid_email ) )
                              $to[] = trim( wp_specialchars_decode( esc_html( stripslashes( $to_name_str ) ), ENT_QUOTES ) ) . ' <' . $valid_email  . '> ';            
              

              and replace it to this code:

                          if ( isset( $to_name[ $to_ind ] ) )
                              $to_name_str = $to_name[ $to_ind ];
              $to_email = $mail_api->replace_shortcodes( $to_email ); 
                          $valid_email = sanitize_email( $to_email );
                          if ( ! empty( $valid_email ) )
                              $to[] = trim( wp_specialchars_decode( esc_html( stripslashes( $to_name_str ) ), ENT_QUOTES ) ) . ' <' . $valid_email  . '> ';            
              

              Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
              Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
              Thank you for understanding.
              Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

  8. I own Booking calendar Version 9.Personal.SingleSite.8.4.6 - on my wordpress site the form is showing but the calendar is missing, can you urgently assist with this issue.

    • Hello.
      1) Please be sure to use the latest update of Booking Calendar 8.8
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) After this please clear browser cache. And only after this please test your calendar.
      Please check more here https://clear-my-cache.com/en/windows.html

      3) Otherwise most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

  9. Hello,

    I've confirmed the booking form as needed. However, when I display the form on my website, I can't type in the input fields - that is name, email, etc. Also, the drop down box that I created for time slots is blank. The details form is not even big enough to type in.

    Please assist. Thanks.

  10. Hi, I'm new to wordpress and this calendar. I will be moving to a new domain name soon. If I purchase the upgrade, will I be able to transfer it over to the new domain name, along with the website? I'm confident that I will be able to, but want to make sure. Thank you, Wendy

    • Hello.
      If you just change the domain name (without changing the server), so then you just need to change website url addresses at the WordPress Settings General page. Usually it’s enough.
      Relative update from lower to higher version of Booking Calendar Please check more here https://wpbookingcalendar.com/faq/

      But in case if you need to change the sever also.
      Here is general info about migrate process (in case if you will not make fully identical transfer).

      1) You need to inform us about old and new url of websites for your Booking Calendar version.

      2) You need to transfer the Booking Calendar files from the ../wp-content/plugins/{Booking Calendar Folder} of old website to new website.

      According transfer of the Booking Calendar Data.

      3) Please backup and restore to the new site the DB tables that is starting from the "wp_booking" term, for example using the phpMyAdmin tool.

      Please watch this video guide about this export: https://youtu.be/4425kRMaFso

      4) Also you will be need to backup and restore some records from the wp_options table, where option_name fields are starting from the "booking_" term.

      Please watch this video guide about this export: https://youtu.be/EZ4jxJDlTFs

      Helpful tip from video guide. In the old database you need to execute this SQL in your phpMyAdmin tool.

      SELECT * FROM `wp_options` WHERE `option_name` LIKE 'booking%'

      After this you can export SQL file for importing in your new database.

      5) You can make such migrate from one to other website only once. And of course you need to delete the Booking Calendar version at old website.

      Kind Regards.

Leave a Reply

Your email address will not be published. Required fields are marked *

3 × three =