Technical help board
Pre-Sales Questions
It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.
Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.
If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).
Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.
If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).
You can request new update of Booking Calendar on this page.
You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.
If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).
Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.
If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).
You can request new update of Booking Calendar on this page.
Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.
Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.
You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.
Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.
Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.
Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.
If you still have a questions about configuration of plugin you can contact by this email or through support forum.
Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.
Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.
We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.
Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.
We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.
Please be sure to check the terms and conditions of usage plugin and support that we are providing.
You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).
Hello,
I use Booking Calendar Personal for years. Today I just tried to make some changes, but when I added Booking Calendar block within the WordPress block editor, nothing happenned (ie the setting panel of the block does not show up)
I can see the block what was inserted in the page a few years ago, but can not insert new Calendar block.
On the other hand, I can use the general shortcode block, but please help what can be the problem. I use Booking Calendar Personal 8.7.2.
Thanks
Hello.
1) Please be sure to use the latest update of Booking Calendar 8.8
In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
2) After this please clear browser cache. And only after this please test your calendar.
Please check more here https://clear-my-cache.com/en/windows.html
3) Otherwise most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.
tell me if I can implement my project with your plugin this way - I have a site for renting 6 apartments "renotower.fr", each apartment has its own page and on each I want to connect your calendar for booking, so that they do not overlap in reservations ... It turns out that I need 6 calendars (for each apartment)?
Hello.
The ability to have independent calendars possible in any paid versions of Booking Calendar. Check more here https://wpbookingcalendar.com/overview/#booking-resources
You can watch video overview about this feature here https://wpbookingcalendar.com/help/multiple-calendars-video-overview-of-booking-resources-in-booking-calendar/
Please read the general instruction about usage of paid versions of Booking Calendar: https://wpbookingcalendar.com/faq/general-usage-instruction/
You can create the different booking resources (your properties or services - unique calendars) at the Booking > Resources page and then you be able to insert booking forms for each of your booking resources into the posts or pages. Please read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/help/inserting-booking-form/
Thank you, I'll do the upgrade soon.
New question:
Is it possible to configure independent Admin notification emails for the separate resources?
I mean that my resources are 2 experts(opticians), and their time can be booked in advance by our customers.
Booking notifications are received directly by the experts and they can accept or decline the booking requests in their email using links.
In the past I have only one resource (expert), but now I'm involving the second one from January next year. That's why I need to have separate notifications for the resources.
Hello.
It’s possible in the Booking Calendar MultiUser version.
In Booking Calendar MultiUser version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) https://wpbookingcalendar.com/overview/
Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that the each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. You can read more about the initial configuration of the Booking Calendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/
Watch it in this video guide https://wpbookingcalendar.com/help/multiuser-video-overview/
Please test the live demo of Booking Calendar Multiuser version here: https://multiuser.wpbookingcalendar.com/
Admin Panel of Multiuser version (here you can test several admin panels functionality): https://multiuser.wpbookingcalendar.com/admin-panel/
Hi,
Thank you for your answer.
Still there is an uncertainty: What happens with the existing bookings when I upgrade from Booking Calendar Personal to Booking Calendar Multiuser version?
Thanks
Hello.
All them have to be exist. Just follow faq upgrade instruction https://wpbookingcalendar.com/faq/
Hello dear support!
The slider on the main page of the meazure.ru stopped working after Installations of the free version of the Booking Calendar.
I am using site templates VW Startup Version: 0.5.6 or VW Consulting Version: 0.1.7.
If the plugin is deactivated, the slider starts working. Please correct.
WordPress 5.6, PHP 7.4, Booking Calendar 8.8
Hello.
You can deactivate loading of bootstrap library by Booking Calendar at the Booking > Settings General page in Advanced section, by unchecking this option " Disable Bootstrap loading on Front-End " after expand of this section " Show advanced settings of JavaScript loading ".
Its can fix some issues in your theme (if you have some), but its also be reason of not showing mouse over tooltips in the Booking Calendar at the front-end side.
Thank you. Your advice worked - the slider is working
Hi,
Since the recent wordpress update the "Thank you for getting in touch" message after someone submits a booking is now pushed over to the left of the page whereas it used to be centrally aligned.
Any idea on how to fix this?
Page is here:
https://www.hanburyweddingbarn.com/availability/
Screencap of the issue here:
https://www.hanburyweddingbarn.com/wp-content/uploads/2020/12/Untitled.png
Thanks for your help,
Hello.
Can you set more time to show that "thank you" message for checking about the centering. It's hiding early than I can recheck the CSS.
Please set 5 minutes time interval for hiding " thank you" message at the Booking > Settings General page in Form section.
Kind Regards.
Hi,
Thanks for getting back to me. Just set the display time to 300000 milliseconds which google tells me is 5 mins!
Thanks,
Adrian
Hello.
Please open this file https://www.hanburyweddingbarn.com/wp-content/plugins/booking/css/client.css
( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )
then add this code to the bottom of this file:
Please do not forget to clear browser cache before testing these changes.
Kind Regards.
Worked a treat, thank you!
Hi,
the actual calendar is not showing on my booking admin page so i can't add any bookings at the minute...
Any ideas how to get the calendar to show?
Thank you
Hello.
1) Please be sure to use the latest update of Booking Calendar 8.8
In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
2) After this please clear browser cache. And only after this please test your calendar.
Please check more here https://clear-my-cache.com/en/windows.html
3) Otherwise most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.
Hi, I've tried to get it working but no joy. The calendar is still not showing on the 'Add booking' page.
I'm on version 6.2.2 (I don't have the paid version). It says it's running on its most up to date version. Thank you
Hello.
The most recent version is 8.8
Update it.
Check it here https://wordpress.org/plugins/booking/
Also noticed I don't have the 'Resources' tab?
Hello.
It’s available on the paid versions.
If you are using the paid version, then You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
Hey !
Is there a way to edit the booking a little bit. Replace objects to the marked positions. Im a beginner in wordpress, but cant find it how to relocate the things I want.
Poor paint job to explain myself 😀
Hello.
Please open the Booking > Settings > Form page and select in the top toolbar this option "Calendar and form are centered" and click on "Save changes" button.
then test it.
Otherwise Please send the link to your page with booking form, where you are having the issue.
Dear,
Is it possible to pass the new created booking_id after posting a booking with the send button to the Thank You page for further processing of the new created booking?
thanks a lot for your reply.
Luc
Hello.
Unfortunately, no. We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.
Hi,
can I change the colour of the body of the search form?
Hello.
You can make CSS customization of search form and search results at this file: ../wp-content/plugins/{Booking Calendar Folder}/inc/css/search-form.css
Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
Thank you for understanding.
Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.
I have the same problem as other users described:
The calendar in the administration / page does not longer appear.
I use 8.2 and did no change in configuration/content.
I'm not sure, but I assume a problem in jquery.meio.min.js (undefinied it not an object)
Any Idea?
And if the reason is the jquery.meio.min.js: Can the problem be solved by updating the corresponding .js-Files?
Hello.
You need to update the version of Booking Calendar to the latest update 8.8
You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
Kind Regards.