Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2 and archive 3 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Hi,

    When you hit the submit button and it jumps up the page to the confirmation, is there a file in the plugins folder where I can tweak that action? I just want it to be centered on the page, not right at the top. Thanks!

    -Nick

    • Hello.
      Do you mean showing “thank you” message or redirection to the “thank you” page after the booking ?
      Can you send the link to your page with booking form, where you are having the issue?
      Kind Regards.

  2. I need to set up a weekly rental during the summer only. The rest of the year needs to be daily. Is this possible? Are there any instructions you care share on how to do this?

  3. I mean the "thank you" message on the page, not the redirection. I just want to know if I can tweak the JS so it's centered on the page and not right at the top.

    • Hello.
      Basically you can try to make some CSS tweaks in this CSS:

      /* Messages in Ajax request after making booking  *****************************/
      .submiting_content {
          border: 1px solid #5C5;
          font-size: 15px;
          font-weight: 600;
          height: 45px;
          margin: 15px auto;
          padding: 15px 10px;
          text-align: center;
          
          width: 80%;
          line-height: 1.5em;
          padding: 10px 10% 14px !important;
      }
      

      in this file ../{Booking Calendar Folder}/css/client.css

      Please do not forget to clear browser cache before testing these changes.

      Otherwise send the link to your page with booking form, where you are having the issue.
      Kind Regards.

  4. Hello,

    I'm in need of a plugin for making reservations similar to what's used on despegar.com or booking.com. I need to make a similar page but for other kind of company. What I mean is, I need the shop owners to be able to add their prices, check and accept reservations, and everything by themselves. Can I do so with this plugin? If not, which would you recommend??

    • Hello.
      Probably you need to check the Booking Calendar MultiUser version.
      In Booking Calendar MultiUser version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) https://wpbookingcalendar.com/overview/

      Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that the each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. You can read more about the initial configuration of the Booking Calendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      Watch it in this video guide https://wpbookingcalendar.com/help/multiuser-video-overview/

      Please test the live demo of Booking Calendar Multiuser version here: https://multiuser.wpbookingcalendar.com/
      Admin Panel of Multiuser version (here you can test several admin panels functionality): https://multiuser.wpbookingcalendar.com/admin-panel/

      Kind Regards.

      • I've been checking the multiuser version and it seems that it will work for what I want. I made webpage for Dental shops to sell their services (we are a marketing company and have several dental shops affiliated thru our country) and I want the plugin to let the clients directly book the services from the page (now we contact each client and make reservations manually...). I want the shops to be able to list their services and manually add if they have a spot reserved via other ways (like a regular client) so turns dont overlap. Thing is, the turns should be each half an hour (30 minutes between each turn) and not daily as the demos show. If I can make it like that, I think this plugin would be perfect for me, could you tell me if I can do those things, please? Thanks a lot

        • Hello.
          1) Basically you just need to add the times selection fields into the booking form at the Booking > Settings > Form page.

          Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

          You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

          You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

          2) Also please check this info about the Booking Calendar MultiUser version.

          In Booking Calendar MultiUser version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) https://wpbookingcalendar.com/overview/
          Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that the each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. You can read more about the initial configuration of the Booking Calendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/
          Watch it in this video guide https://wpbookingcalendar.com/help/multiuser-video-overview/

          Please test the live demo of Booking Calendar Multiuser version here: https://multiuser.wpbookingcalendar.com/

          Admin Panel of Multiuser version (here you can test several admin panels functionality): https://multiuser.wpbookingcalendar.com/admin-panel/

  5. Dear
    We bought the business version a while ago and are using it on our site: milucar.es. Our web developer is building a new website on a milucar.eu url. Can we migrate the plugin together with the history to our new website?
    Kind regards
    Martijn Brummelhuis

    • Hello.

      A) You can make such migrate from one to other website only once. And of course you need to delete the Booking Calendar version at old website.

      B) Here is general info about migrate process (in case if you will not make fully identical transfer).

      1) You need to inform us about old and new url of websites for your Booking Calendar version.

      2) You need to transfer the Booking Calendar files from the ../wp-content/plugins/{Booking Calendar Folder} of old website to new website.

      According transfer of the Booking Calendar Data.

      3) Please backup and restore to the new site the DB tables that is starting from the "wp_booking" term, for example using the phpMyAdmin tool.

      Please watch this video guide about this export: https://youtu.be/4425kRMaFso

      4) Also you will be need to backup and restore some records from the wp_options table, where option_name fields are starting from the "booking_" term.

      Please watch this video guide about this export: https://youtu.be/EZ4jxJDlTFs

      Helpful tip from video guide. In the old database you need to execute this SQL in your phpMyAdmin tool.

      SELECT * FROM `wp_options` WHERE `option_name` LIKE 'booking%'

      After this you can export SQL file for importing in your new database.

      Kind Regards.

  6. Hi,

    I'm having a strange issue with the booking calendar form starttime and endtime parameters. No matter how I set up the form, the starttime and endttime parameters revert to 11:00 and 15:00 respectively when the form is submitted. Currently using Version 9.Business.Large.SingleSite.8.4.3

    I have the time selection portion of the form saved as follows:

    Pick Up Time:[select starttime default:13:00 "1:00pm@@13:00" "2:00pm@@14:00" "3:00pm@@15:00" "4:00pm@@16:00" "5:00pm@@17:00" "6:00pm@@18:00" "Special Request (Specify in Comments)@@0:00"]
    Drop-Off Time:[select endtime default:12:00 "12:00pm@@12:00" "11:00am@@11:00" "10:00am@@10:00" "9:00am@@9:00" "8:00am@@8:00" "7:00am@@7:00" "Special Request (Specify in Comments)@@0:00"]

    When I inspect the live form, I'm seeing a strange snippet of code show up after the ... element within the ... element. The code snippet is as follows:

    jQuery(document).ready( function(){ moveOptionalElementsToGarbage( 1 ); });

    This script seems to be causing the issue of reverting the selected times to 15:00 and 11:00 no matter what is selected in the actual form. I'm not sure how to get rid of this script. I've tried resetting the forms to default standard settings and this script still shows up.

    Your help would be much appreciated.

    • Hello.
      This code

      jQuery(document).ready( function(){ moveOptionalElementsToGarbage( 1 ); });

      is required for conditional times configuration: https://wpbookingcalendar.com/overview/#times-week-days
      So you do not need to fix there.

      Just be sure that you have correctly configured booking form at the Booking > Settings > Form page.
      If you have configured some custom booking form at the Booking > Settings > Form page,
      so then please be sure that you have specified this custom booking form in the Booking Calendar shortcode in content of your post or page.
      Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      Otherwise please send screenshots of your configuration of booking form (from the Booking > Settings > Form page ) and content of your Booking Calendar shortcode in content of your post or page and send the link to your page with booking form, where you are having the issue.

      Please send all this data to support @ wpbookingcalendar.com
      Thank you.

  7. Duplication problem

    Dear Sir. For more than a half year I use booking calendar and it works fine. So thank you.
    This day I wanted to split a booking. Therefore I wanted to duplicate it and change dates.
    However, when I click on the duplicate button, and then confirm, nothing happens.
    No booking is being duplicated. How to do this ?
    Yours Sincere, Urias Nooteboom, Holland

    • Hello.
      1) Please recheck at the top of the page about any warnings. Probabaly in the new booking resource, already exist some booking that intersect with your new duplication booking. And that’s why booking was not created.

      2) Be sure to use latest update of plugin. You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      Kind Regards.

      • Thank you for your support. It doesn't seem to be possible to 'edit as new' an older booking.
        Therefore I made a temporary Object, which I can copy/duplicate it to....
        Then I can change it (dates and time) and change the object again to the original.
        It works although it's a bit devious. I am already happy I can do it like this. But....

        I just question myself what the purpose is of the duplication function in this way.
        I would prefer an 'Edit as new'.
        I wonder how other users see this.....

        Yours, Urias

        • Hello.
          Basically its have to works in one step, when you click on edit booking button near some booking, then selected other dates and click on Duplicate button at this page. This new button at the bottom of the page. It’s available in the new updates of Booking Calendar. You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
          Kind Regards.

  8. We have a time-based calendar, where we have some times each day that users cannot book (unavailable). The solution we have today is a repeating booking that we import from Google Calendar. Which means that we get a lot of bookings in the overview.

    Is it possible to set up a singular booking to be repeating in the system? For example each day between 9:00 to 17:00 there should be a booking in the calendar.

    • Hello.
      You can create one booking of the same time-slot, like 09:00-17:00 for multiple days in the Booking Calendar Business Small or higher versions.

      You need to activate the “Multiple days seletion mode” at the Booking > Settings General page in Calendar section and then set checked this option: “Use time selections as recurrent time slots”, if you want to use recurrent time to reserve several days. This means that middle days will be partially booked by actual times, otherwise the time in the booking form will be used as check-in/check-out time for the first and last day of the reservation.

      Kind Regards.

  9. hi,
    using Business Small SingleSite 8.4.3
    I'm using it for a holiday let and would like to colour code the weeks on the calendar for low season, high season etc
    Is this possible?
    Many thanks in advance,

  10. Hoping for some assistance here on something simple. We have partial booking working well however when someone books a Saturday night we could like the whole of Sunday marked as not bookable but only if Saturday night is actually booked, is this possible using the Business Small package?

    • Hello.
      It’s possible in the Booking Calendar Business Medium or higher versions.
      In these versions you can define different timeslots selection for the different weekdays. So for Saturday you can define only one timeslot selection for booking entire day “00:00 - 23:59”

      And this selection of this one selctbox can be hidden.

      Please check more here https://wpbookingcalendar.com/overview/#times-week-days

      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the “Upgrade” menu item at the top right side of General Booking Settings page in your admin panel.
      Kind Regards.

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