Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. hi! I tried writing in your form on page https://oplugins.com/contact/ but I think there's a problem, so here I am! I have a question for a client of mine: she needs to be able to let her users fix an appointment on three different locations, each with their own days / hours. What version is the best suited for her? It would be awesome to be able to have the ppointments dynamically add to google calendar, and if she fills a time slot on google calendar, that same time slot becomes unavailable on the website.

    Thanks for your time and help!
    Joseph

  2. I get this error right after installing and placing in the shortcode.

    Error during inserting into BD - Dates
    [F:/wpbc-booking-new.php| L:442|V:8.8.1| DB:Duplicate entry 2-0000-00-00 00:00:00 for key booking_id_dates::INSERT INTO slt_bookingdates (booking_id, booking_date, approved) VALUES (2, 0000-700-00 00:00:00, 0 ), (2, 0000-700-00 00:00:00, 0 ), (2, 0000-700-00 00:00:00, 0 )]

  3. I did not want to be charged every 6 months. I thought this was a one time fee. Can you please refund me the money?

    • Hello.
      Please send your order number of email that you was used during initial purchase to support @ wpbookingcalendar.com
      Thank you.

  4. Hi

    I have purchased "Business Small Single Site" plugin and I need different prices on weekend bookings. Right now all days have same price. I need only Saturday, Sunday showing different prices. Is that possible? Can you please guide me how to do that.

  5. On the calendar, we have set available and non-available dates - what we have found is customers can click on the 24th May and then click on the 31 May as those 2 dates are marked as available!! But in between them all the other dates are not available - however, it hasn't picked up that the booking has been made across the non-available dates!! Does anyone know how to stop this from occurring?

  6. Hello,

    we have a multilingual website that sends notification & confirmation emails in french & english. It was working fine until recently. It suddenly started sending french emails with dates in english. Only the dates seem affected. We have no idea why. No language change recently in WPBC, nor WP or server.

    WordPress 5.5.3 with WPBC Business.Medium.SingleSite.8.7.6.

    Thanks

    • Hello.

      You need to activate this option “ Use localized time format”, at the Booking > Settings General page in Booking Admin panel section. This option useful only, if you have issue with translation of time format. If you activated this option, at some servers possible issue with "Daylight Saving Time" - booked times can be later on 1 hour.

      • I realize that's because WPBC doesn't differentiate timezone from translation. That's quite a mistake, as one needs to be able to make that difference. Example, when there is some problem with timezones, you might want to specify hours "as is", but not necessarily translate them in english. Another example : not all people from a given language live in the same timezone.

        So we are unfortunately stuck with either incorrectly timezone-adjusted hours, or plain hours but english dates.

        Would it be possible to change that behaviour in a subsequent version ? I kindly suggest that you use a proper PHP time library for that purpose, such as Carbon : https://carbon.nesbot.com

        Thanks

        • Hello.
          We will add improving of this feature to the TODO list for having it in future updates of plugin. Thank you.

        • Hello.
          Please try to make this fix.
          Please open this file ../wp-content/plugins/{Booking Calendar Folder}/core/wpbc-dates.php

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          	        $mydates_result .= wp_date( $date_format_now, strtotime(  $dt   ) ) . ', ';
          

          and replace it to this code:

          $mydates_result .= date_i18n( $date_format_now, strtotime(  $dt   ) ) . ', ';           //FixIn: 8.8.2.2
          

          2) then find this code:

          		$s_tm = wp_date( $time_format, mktime( intval( $s_tm[0] ), intval( $s_tm[1] ) ) );
          		$e_tm = wp_date( $time_format, mktime( intval( $e_tm[0] ), intval( $e_tm[1] ) ) );
          

          and replace it to this code:

          		$s_tm = date_i18n( $time_format, mktime( intval( $s_tm[0] ), intval( $s_tm[1] ) ) );                        //FixIn: 8.8.2.2
          		$e_tm = date_i18n( $time_format, mktime( intval( $e_tm[0] ), intval( $e_tm[1] ) ) );
          

          Kind Regards.

  7. I have the free version and I am trying to do a time slot of 3 hours, but the most it goes is to 2 hours. How do I correct this?
    I need where there is an option to book for 3,4,5,6, and 7 hours. How do I create this easily for them?

    Also I need to have where my clients can pay with paypal how do I get the payment function on here?

    Thank you so much I appreciate the help,
    Victoria

    • Hello.
      In the Booking Calendar Business Small or higher versions you can use the star time and time duration fields in the booking form for ability to make such bookings.
      For example:

      <p> Start Time:[select* starttime  "08:00 AM@@08:00" "09:00 AM@@09:00" "10:00 AM@@10:00" "11:00 AM@@11:00" "12:00 PM@@12:00" "01:00 PM@@13:00" "02:00 PM@@14:00" "03:00 PM@@15:00" "04:00 PM@@16:00" "05:00 PM@@17:00" "06:00 PM@@18:00" "07:00 PM@@19:00" "08:00 PM@@20:00" "09:00 PM@@21:00"]</p>
      <p>Time duration:[select durationtime "1 hour@@01:00" "2 hour@@02:00" "3 hour@@03:00" "4 hour@@04:00" "5 hour@@05:00" "6 hour@@06:00" "7 hour@@07:00" ]</p>
      

      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      2) The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration (also plugin support showing text info for payment by cash and bank transfer - its only show text info but does not connect to any bank system), other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      Kind Regards.

  8. Booking calendar 8.8.1 update.

    When I click on update, it says "Update failed, update package is not available" ....?

  9. Dear,
    we want to buy your plugin for MultiUse and because we have to ask you if it is possible that 2 regular users can book the same resource (apartment) created by super admin, but neither can change reservations from the other ...

    Thanks in advance for quick answer.

    • Hello.
      Yes, such user can do that. But also such bookings can be made any other visitors, that open your website.

      Multi user version is needed only if you need to have the several different booking admin panels. So different admins can receive own bookings.
      But at the front-end side can submit new bookings any visitors, even those, that does not have account in your website.

      SO please check this info about the Booking Calendar MultiUser version.
      In Booking Calendar MultiUser version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) https://wpbookingcalendar.com/overview/

      Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that the each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. You can read more about the initial configuration of the Booking Calendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      Watch it in this video guide https://wpbookingcalendar.com/help/multiuser-video-overview/

      Please test the live demo of Booking Calendar Multiuser version here: https://multiuser.wpbookingcalendar.com/
      Admin Panel of Multiuser version (here you can test several admin panels functionality): https://multiuser.wpbookingcalendar.com/admin-panel/

      • Dear,
        thank you for your answer, but our question is simle.

        I have 5 employes and few apartments in my hotel. All my employes should be abble to see and book any of them, but neither of them can not change or delete bookings for each other.

        Example:
        01. Super Admin create Apartment X
        02. Super admin create backend User 01 (to manage and book Aparment X)
        03. Super admin create backend User 02 (to manage and book Aparment X)
        04. User 01 create bookings for Apartment X, but he can not change any booking that was created by User 2

        We tested Demo, and we can not see those options in any version of rhe plugin.
        Thank you in advance.

        • Hello.
          Unfortunately, it’s does not possible to disable the ability to edit bookings for the “regular users”. Sorry.
          Kind Regards.

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