Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2 and archive 3 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. The send button out of function, I see it and click on it but nothing happens, what should I do?

    • Hello.
      1) Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

      2) Please recheck also your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

      Thank you.

  2. Mass export doesn't do anything, I press the button to export all, there is a processing pop up, that disappears and then nothing happens.

    Any ideas?

    • Hello.
      1) Please recheck your error.log in your server configuration, about any relative errors.
      If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

      2) Also its possible that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl + Shift + J for showing browser console) and try to fix them.

      3) Additionally you can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again.
      May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      Kind Regards.

  3. Hello.

    Is it possible to remove all Fields from the Form? If I go into the Fields Settings I can emove all fields except e-mail. I would also like to remove the e-mail field as well. However, there is not a box to "uncheck" for e-mail.

    What I am trying to achieve is to display only the calendar, with no form.

    Thanks for your help !!

  4. Hi
    I just purchased the small business version and tried to upload it and after I attempt to do this a pop up widow appears and says I have exceeded the file upload limit
    Please help

  5. Dear sir, madam,

    I've recently purchased the single Medium Business version of your plugin and I have a couple of questions for integration.

    1. I've installed the license on a development environment and am soon switching to a live domain. Is moving the license as easy as disabling the plugin on one site and activating it on the next? The documentation isn't very clear on this.

    2. I'd like to display the order number inside the email replies to the customers. And if possible customise it to a five or six digit code, like the following example "Order: 00012". How would I go about achieving this?

    3. Is it possible to add an upload field to the form? We're trying get the booking plugin to work as a reservation system for a 3D printer.

    Looking forward to your reply.

    Kind regards

    • Hello.
      1) Usually for such type of configurations you need to purchase the Booking Calendar developer edition version ( Booking Calendar MultiUser developer edition version ), which possible to use on 2 different websites.
      But if you need to test / development it on the development website for the limited time, then its possible to make such type of testing and then moving "single site usage version" of plugin to the "live website". Its possible to make such transfer only once. And of course you need to delete the version of plugin from the development website.
      Otherwise, you need to purchase the "developer edition" version, which possible to use on 2 different websites. Please read more about this here: https://wpbookingcalendar.com/faq/difference-single-developer-multi-site/

      2) Currently the Booking Calendar support auto-increment ID for each bookings. Its support simple digit format (so it does not possible to show 00012 instead of 12).
      In the emails you can use [id] shortcode to show this ID of specific booking and in the Booking Listing page you can see the ID of specific booking at the left side near each booking.

      3) Booking Calendar does not support the upload or attachments during booking process. Sorry.

      If you need that visitor upload some file during booking process, then please configure in the email template (that sending to the visitor, after visitor made the booking) some link to the secret page, where will be exist some form for uploading files.

      For uploading files, please use some other plugin, then just insert into that "secret" page some form for ability to upload file by your visitor.

      Kind Regards.

      • Dear sir, madam,

        Thank you for the previous reply. My question is a followup from point 3.
        I'm setting up a link to the secret page with an upload form.

        Now I could use the booking ID as an identifier inside a URI and have something like this: http://www.example.com/upload/812/
        But this seems rather unsafe for when a user starts guessing other ids, and uploading or deleting another users files.

        Looking at the WPBookingCalendar database setup, I can see that each booking also has a Hash string.
        http://www.example.com/upload/15bc39ba17c7ca4dda8b651df3d5986e/ Seems like a much safer link to use for this purpose.

        Is it possible to get this hash inside the email builder? I've tried using [hash] but this doesn't seem to work when sending a test email.

        Kind Regards.

        • Hello.
          Please try to use in emails this shortcode: [bookinghash]
          Please make test booking at front end side for testing it.
          Kind Regards.

  6. Hello,

    I'm wondering how it's possible to allow/disable "overbookings" in the booking calendar.

    I'm using Booking Calendar 8.4

    • Hello.

      If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s)". This option must be unchecked. If its checked, please uncheck it and update the settings.
      This option "Use pending days as available" must be unchecked, as well.

      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind Regards.

  7. Hi,

    I've been doing some testing, and i'm sure I fully understand this feature now - and how it other pending bookings, are canceled by approved bookings.

    it's an interesting feature.

    i like it.

    good job

  8. Hi,

    I've installed this plugin to my site but the calendar won't display.

    I'm getting the following error:

    TypeError: undefined is not a function (near '...jQuery('#calendar_booking'+ bk_type).datepick...')

    • Hello.
      Because of that JavaScript error you do not see the calendar.

      You can check more about this issue on the FAQ page here https://wpbookingcalendar.com/faq/loading-jquery-twice/

      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      Kind Regards.

  9. Hello.

    Re: Calendar Advanced Settings (plus Additional Available Time)

    Is it possible to block off (and display) additional unavailable time in calendar on website . For example, a person books 3 days, but 5 days would show as unavailable on calendar - 1 day before booking and 1 day after booking. I'd like to be able to do this with advanced settings, inserting shortcode into the booking calendar.

    I do not want to select "Settings>Availability>Unavailable time before/after booking" because some bookings will not need an additional day before and after blocked off from use.

    Alternatively, if "Settings>Availability>Unavailable time before/after booking" must be used, is there a way to override this for the resources that do not require a buffer day?

    Thanks!

    • Hello.
      In actual versions it’s possible only via Settings>Availability>Unavailable time before/after booking. Which possible to apply only for the bookings where exist start and end time of booking.

      If you do not want to apply such extra day, so in this case you need to make the booking for full day (without start and end time).
      Kind Regards.

      • Some of our bookings will be for a full day and some will be for time slots. The full day bookings will need a buffer day on either side of the reservation. The time slots will not need extra time blocked off. Is there any work around to accomplish this?

        • Hello.
          you can define Full day and timeslots bookings in the booking form at the Booking > Settings > Form page in a way like this:

               <p>Select Times:[select rangetime "Full day@@00:01 - 23:58" "10:00 AM - 12:00 PM@@10:00 - 12:00" "12:00 PM - 02:00 PM@@12:00 - 14:00" "02:00 PM - 04:00 PM@@14:00 - 16:00" "04:00 PM - 06:00 PM@@16:00 - 18:00" "06:00 PM - 08:00 PM@@18:00 - 20:00"]</p> 

          But the unavailable times after booked times or day in this case (its not really day, its timeslot, because its start at 00:01 and end at 23:58, but the day will will be marked ad fully booked), possible to apply to all times (including day booking). Its possible in the Booking Calendar Business Medium or higher versions at the Booking > Settings General page in Availability section. Please check more here https://wpbookingcalendar.com/overview/#unavailable-time-after-before-booking

          Unfortunately, its does not possible to apply separately this option for full day and for other timeslots. Sorry.
          Kind Regards.

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