Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Need help with this error:

    "Email had not sent. Some error occuered.",

    Console error:

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.
      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/
      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is ‘sending emails via php’ option and it can resolve that issue.

  2. We're having troubles with the return URL after the payment. The user is not recieveing any confirmation e-mail and after paying they're redirected to an unfound page, although all the fields in the system are filled correctly. Can you help us?

    • Hello.
      1) Please note, Booking Calendar uses standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      Most probably you need to check point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      2) Please note, stripe integration require correct configuration of the [booking_edit] shortcode.
      Check this FAQ instruction how to configure it: https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      Be sure that you have configured URL to exist pages at the Booking > Settings > Payment > (Activated payment system) page - "Success URL".
      Kind Regards.

      • We've tried everything and still the visitor is not recieving the e-mail. We try to send a test e-mail and this goes well. But after the payment, the visitor does't recieve a confirmation e-mail (even though the configuration of e-mails is correct) and also Booking Calendar doesn't recognise the payment of stripe, although we've recievet the payment in stripe. Can you help us, please?

        • Hello.
          1) Booking Calendar is sending emails just after creation of the new booking or if you approve the booking. But does not send it after payment.

          If you do not receive the emails at all then install some smtp plugin.
          Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins. ~ Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/ ~ The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is ‘sending emails via php’ option and it can resolve that issue.

          2) What exactly issue do you have with Stripe right now. Please send screenshot of this issue and send configuration of Stripe from the Booking > Settings > Payment page. Send the link to your page with booking form, where you are having the issue.

          Thank you.

  3. Hello,

    How can I modify an entry when there is other reservation the same day.

    It's impossible to unselect days whom are blocked by another reservation...

    PS: I'm working with a unique ressource

    Thank you

  4. Good afternoon,
    We have de Multiuser Singlesite 8.7.8 version and are encountering following problem:

    When doing a search from the plugin search form, when we select an entry date and an exit date (both using the corresponding shortcode - [search_check_in] and [search_check_out]), the search results show resources that already have a reservation made for that date range. It also happens, sometimes (not always), that it shows resources on dates that are not even available for booking.

    Thank you in advance for your help.
    Regards,
    Carlos

    • Hello.
      Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Be sure to use latest update of Booking Calendar.
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

  5. A new approved booking is showing in the "Booking Listing" view, but not in the "Calendar" overview of the plugin. Other bookings are displaying correctly on the calendar - any idea why this would occur? I've disabled WP Rocket already to verify not caching related.

    • Hello.

      Please recheck for the any cache plugins, like “WP Super Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      Otherwise Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

  6. I have an urgent and major problem, I think we are on the business medium
    Availability is showing correctly on desktop versions, but on mobile it is not - I've made changes to the availability, even removed a resource and yet it still shows on mobile view.
    Please please help.

    • Hello.
      Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      Kind Regards.

      • Thank you - I don't have any of those, and I've even deactivated most of the other plugins.

        • Hello.
          Probably, its because of conflict with some other plugin or actual theme.
          Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
          If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
          We just need to find the reason of this issue.

          • But surely if it has worked for 10 months and I deactivate plugins then other areas of the site won't work or look correct?

            • Did you try to clear the browser cache in your mobile devices, before testing ?

              Otherwise contact support of your hosting to check about any cache system at the server that can be reason of this issue.
              Thank you.

  7. Hello.
    We don't have any cache plugin.
    In the booking list page, at data collumn (first name, last name, email...), there are two fields that are empty (check in date and check out date), but in the last collumn (booking dates) dates are set correctly.

    Could be that the problem?
    Regards

    • Hello.
      Please recheck that you have correctly configured the "Content of booking fields data" form at the Booking > Settings > Form page at the bottom of the page.
      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-form-fields-settings-video-tutorial/

      Otherwise send your configuration of the booking form and "Content of booking fields data" form. Please send all this info to support @ wpbookingcalendar.com
      Thank you.

  8. We purchased booking calendar 6.2.2 for our website apartamentosmaresol.com, it worked fine until now, it shows a paid update and our calendar vanished, it shows at the left bar 4 new reservations we click it says nothing to show, can you help us with it?

    • Hello.

      It seems that you are using the old version of Booking Calendar and you have updated to the latest update of WordPress.
      Because of that you are having this issue. Please be sure to use the latest update of Booking Calendar 8.8.1
      It has to resolve the issue of not showing the calendar at the latest update of WordPress.
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      Kind Regards.

  9. Hi,

    I have a few quistions for my booking system (Business large version 8.8 ):

    1. When someone has booked a boat for 100 euro (and in our case pays 25% upfront) and later want to change the object for a boat of 110 euro you do not see a change in price. Is it possible to fix this?

    2. Is it possible to mark bookings when people have checked in? In the booking list I see the option mark as onread, or mark as read but when is do this I see no changes. Or maybe it is possible that when people checked in / payed the total amount, the color of the booking changes.

    3. is it possible to change the order of the field in the booking list. In the calander It's possible to change this, but can I change it in the booking list? Now you see first name first and I want last name first. And maybe set it in alphabetic order

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