Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2 and archive 3 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Dear sir,

    I have the booking calendar medium. I have 3 problems:
    1. When i export all, instead of downloading the file, i go to a page: 403 Forbidden nginx/1.12.2.
    2. When i try to edit an autofill booking, i press change your booking and it does not change. Nothing happens, only the page slightly slides up.
    3. When i deactivate the "send email" button, so i dont want to send an email when i do a booking, the email gets send anyway sometimes. So the button "send email" does not work.

    Thank you

    • Hello.

      A)
      1) You need to recheck your server configuration to be sure in having access to that file.
      Its seems that your server block access for direct access to PHP files in wp-content/plugins folder.
      Please contact support of your hosting, let they recheck your server configuration and allow this action.

      2) Try to recheck .htaccess file about any rules that block access of creating new files or folders at the wp-content folder.
      If you do not sure about correct configuration, please contact support of your hosting company or your server administrator for resolving this issue.

      3) Its can because you are using some security plugin or other security system. So please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

      B) Please be sure to use the latest update of Booking Calendar 8.4.6
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl + Shift + J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.

      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      Otherwise, Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

      C) Where do you deactivate this button ? Is it at the Booking > Add booking page or in Booking Listing page ?

      Please be sure to update your version of Booking Calendar to the latest update 8.4.6. Then test it.
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      Kind Regards.

  2. When setting up a reservation, it does not send an email to me or the customer. I am getting this message:
    Email different from website DNS, its can be a reason of not delivery emails. Please use the email withing the same domain as your website!
    I purchase the business large version and I can't seem to get anything to work properly.

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Kind Regards.

  3. Hello‪‪
    I have a multilingual wordpress blog (in english and german lang) and I would like your plugin to be not only in english language but in german also - how do I change it to german language ?

    • Hello.
      Probably there some CSS issue with your theme or other plugin. Please send the link to your page with booking form, where you are having the issue.
      Thank you.

  4. Hello,
    My form displays the secondname twice instead of name and secondname. The email sent is when booking is ok, it's only on the form that is displayed with the Paypal Button after clicking on "send". Can you help me fix this? I can send you print screens.

    • Hello.
      1) Please be sure that in the booking form at the Booking > Settings > Form page you have configured your Fist and Second names fields like this:

           <p>First Name (required):[text* name] </p> 
           <p>Last Name (required):[text* secondname] </p> 
      

      2) And at the "Content of booking fields data" form (its at the bottom of the page) at the Booking > Settings > Form page you have configured like this:

      <strong>First Name</strong>:<span class="fieldvalue">[name]</span><br/> 
      <strong>Last Name</strong>:<span class="fieldvalue">[secondname]</span><br/> 
      

      3) You just need to be sure to use the correct names of shortcodes there, like in my example.
      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-form-fields-settings-video-tutorial/

      Kind Regards.

    • Hello.
      Unfortunately, Booking Calendar does not support datepickers. Sorry.
      Booking Calendar support only inline month view calendar for dates selection and then submitting the bookings.
      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

  5. Hi,
    I bought your plugin and updated recently. I am getting the below issue

    after i created a new form with standard option i am getting blank page. i have deactivated all the plugins and tested again but no luck even i am not getting any error by using in console can you please help me.

    Please check the below screenshot
    https://snag.gy/VlXgbc.jpg

    • Hello.
      1) Its seems like something was saved wrong during configuration of the booking form. Please try to make the FULL reinstall of the Booking Calendar.

      To make FULL reinstall of plugin (its mean that ALL booking data will be erased).
      For this please open the general booking settings page and make checked the "Delete booking data during deactivation of plugin" at the right side of the page. Click save changes button.
      Then open the WordPress plugins menu and click on "Deactivate" link. Wait for the message that plugin is deactivated successfully.
      After this Click on "Activate" link of Booking Calendar plugin and wait for the message that plugin is activated successfully.
      After this test it again.

      2) Otherwise, Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

      Kind Regards.

  6. Is it possible to add backdated bookings? I had someone stay, and arrange it by email without filling in a booking. I want to now update our records so the booking is shown on the system, but dates in the past are greyed out! Is there a way around this?

  7. How can I properly use a license, if I do a project locally and periodically upload it for production, do I need to buy a license for a local project and for production?

    • Hello.
      Usually for such type of configurations you need to purchase the Booking Calendar developer edition version, which possible to use on 2 different websites.

      But if you need to test / development it on the development website for the limited time, then its possible to make such type of testing and then moving "single site usage version" of plugin to the "live website". Its possible to make such transfer only once. And of course you need to delete the version of plugin from the development website.

      Otherwise, you need to purchase the "developer edition" version, which possible to use on 2 different websites.

      You will be need to provide links to live and developer website to support @ wpbookingcalendar.com
      Thank you.

      • Okay, but i develop site on local machine - sitename.local without hosting!
        What links i need provide to support?

  8. Hi there

    If I want my customer to pay 50$ per unit/visitors per day, which form do I use then? ( 50 * day * visitors ) or how?
    I have the large business model.

    Thanks

    • Hello.
      You can define the cost per days at the Booking > Resources page as 50 USD per day.

      Then at the Booking > Resources > Advanced cost page you can configure additional cost for visitors selection in a way like this:

      visitors:
      1 = 100%
      2 = 200%
      3 = 300%
      4 = 400%
      

      Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
      Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/

      Kind Regards.

      • No, I mean - this is an extra optional fee to pay if you add some extra items to your order. But in my case the numbers of visitors is numbers of CANOES. And the customers has the option to reserve some extra items to the price of 50$ pr. day - but they may have the opportunity to book the extra items for more days.

        So if they book "2 extra items" for 2 days, they will have to pay: 2 (items) x 50$ (price per item per day) x 2 (days)

        How do I add this under the section ressources - advanced costs?

        • Hello.

          At the Booking > Resources > Advanced cost page you can select for each selected options the cost as "$ / day".
          So this additional cost N that you have specify for specific option will multiply to the number of selected dates.
          Please test it.
          Kind Regards.

          • Thank you! That works!

            Another question:

            Under coupons, the "expire date" - is that the date of last time to write the coupon for bookings or do you have do use the booking before this date?

            I mean if I the expire date of the coupon is 1. April 2019 - is it possible to make a reservation for the 10th of may if you just make the reservation BEFORE the 1st of April? Do you understand what I mean?

            Thanks, Kasper

            • Hello.
              Its "the date of last time to write the coupon for bookings ".

              "... the expire date of the coupon is 1. April 2019 - is it possible to make a reservation for the 10th of may if you just make the reservation BEFORE the 1st of April? ..."

              Yes, its possible.

              Kind Regards.

Leave a Reply

Your email address will not be published. Required fields are marked *