Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hello,
    I have a multilanguage website (Ita and Eng). Ita is main language but when a customer makes a reservation in English and an admin approves it, the approval email is sent in Italian even if the settings are ok.
    Only the email generated automatically when there is a new reservation, is sent in the right language.
    Why?
    Thank you

    • Hello.

      During approval or cancelation of booking, the system will send an email in the language that you were active in the admin panel during making this action.

      To override this behavior, you can change language for specific booking, before clicking on Approve / Cancel button, by clicking on “Globe” icon near specific booking and changing language/locale. It’s in the Booking Listing page.

      But it will work, only in case if you do not use some translation plugins. Otherwise you need to switch languages of the admin panel by clicking on the language option of specific translation plugin.

      Watch it in this video guide https://wpbookingcalendar.com/help/multiple-languages-video-tutorial/
      Please check more useful info here https://wpbookingcalendar.com/faq/get-page-active-locale/

  2. Hello, your plugin is very good but missing one important feature. In emails it doesnot have an option to show the exact page link or Page Title where the bookings was made. It has [site_url] Option which is too general admins cannot identify the exact page the client has booked from.
    Can you help me with adding that feature? Thank you in Advance

    • Hello.

      Please use this shortcode in the emails:
      [request_url] - inserting address of the page (if any), where visitor make this action

      Kind Regards.

  3. Hello,
    I'm receiving a lot of spam from the Booking Calendar form, even though I'm using the captcha.
    Do you have any advice on that ?

    • Hello.
      Please try to install some captcha plugin that is using captcha for entire screen entering, like Google Captcha v.3
      Kind Regards.

  4. Hi

    Is it possible to make all days until the 15th of may unavailable? I have the Business Large.

    Best regards
    Kasper

      • Thank you.

        Another question. I have this description for 3 of my ressources. How can I fix that?

        Alle dage utilgængelig Warning: Invalid argument supplied for foreach() in /customers/8/8/f/vestjyskkano.dk/httpd.www/wp-content/plugins/booking.bl.8.7.7/inc/_bm/admin/page-seasons.php on line 1568 Warning: Invalid argument supplied for foreach() in /customers/8/8/f/vestjyskkano.dk/httpd.www/wp-content/plugins/booking.bl.8.7.7/inc/_bm/admin/page-seasons.php on line 1568 Warning: Invalid argument supplied for foreach() in /customers/8/8/f/vestjyskkano.dk/httpd.www/wp-content/plugins/booking.bl.8.7.7/inc/_bm/admin/page-seasons.php on line 1568 Warning: Invalid argument supplied for foreach() in /customers/8/8/f/vestjyskkano.dk/httpd.www/wp-content/plugins/booking.bl.8.7.7/inc/_bm/admin/page-seasons.php on line 1568 Warning: Invalid argument supplied for foreach() in /customers/8/8/f/vestjyskkano.dk/httpd.www/wp-content/plugins/booking.bl.8.7.7/inc/_bm/admin/page-seasons.php on line 1568 og ledig i sæsoner: , , , ,

  5. Hi, we have just upgraded to WPBooking 8.8.1
    Unfortunately we don't see the already booked time-slots in the "new booking"-forms (and there are already double bookings showing up in our system). In both frontend and backend the booked slots are no longer greyed-out.
    We have deactivated WP Fastest Cache already, cleared the cache of the browser, tested it with two different browsers, and double-checked that we did not have "unlimited bookings" checked.
    We'd rather not want to use "check double-bookings while sending" but have the greyed-out version of before.

    What else could be the problem?
    Thanks, Frank

    • Hello.

      Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

  6. Hi,
    that did not work unfortunately. We've switched off all Plugins, and went back to the standard theme - It is still possible to book the same ressource and time-slot several times.
    Anything else we might so?
    Thanks, Frank

    • Hello.
      Please open the General Booking Settings page and in the “Advanced section”, please be sure that you have not activated this option: “Allow unlimited bookings per same day(s):”. This option must be unchecked. If its checked, please uncheck it and update the settings.

      Also this option “Use pending days as available” must be unchecked, as well. It’s located at the Booking > Settings General page in Advanced section.

      If you still will have this issue, please contact support of your hosting relativecany cache system at your server.

      Kind Regards.

      • Sorry, did not work. I have double checked: "Allow unlimited bookings..." and “Use pending days as available” are both unchecked.
        And we have tested it without any caching switched on - not on WordPress, not on the server.

        One thing hat actually has changed: We moved to a new faster server (that's what our provider says) that uses MariaDB as the central database, not MySQL. But this should not make any difference to you, right?PHP 7.4 is the same.

        One question: Could this be a performance or timout-problem, when your software queries which time slots are taken and does not get the anwer in time? Can this be tested?

        • Hello.
          The only reason I can see, it’s some cache system at your server.

          By the way you have to see all booked dates and time slots at the Booking > Add booking page in Admin panel.
          Kind Regards.

          • The server does not cache anything, or ISP says.
            I can see all booked dates and timeslots (via mouse-over) in the admin panel - only in the time-picker in the "add booking"-form all the slots already taken are not greyed-out.

            Could this be a memory-problem of the server? We have a huge number of bookings in our database (since 2013!). And also quite a few in future. Could it be that the number of records the booking-form has to acquire from the database is the problem? It already takes a while before the front-end and the back-end booking pages are fully loaded. Maybe it is a memory and timing issue?

            • Hello.
              If you have showing timeslots in the mouse over tooltips, so then it’s have to work correctly.
              Just be sure that you have activated the single day section mode at the Booking > Settings General page. In this case system will remove the already booked timeslots, after selections of some day.
              Kind Regards.

              • Thanks - that changed it actually. When I have switched on only "single day" then I correctly see the time-slots already taken in grey - just like before.

                But we had (since 2013) WPBookng set to "multiple-days" and everytime we booked for only one day, WPBooking showed us the slots taken. That has changed in a recent update, right?

                  • Thanks.
                    Are you planning to change it back to how it worked before? Or can I change anything (with your help) in the code so that we (at least in the backend) can still book several dates while keeping it like it is on single-day bookings?

                    • Hello.

                      Please open this file ../{Booking Calendar Folder}/wp-content/plugins/booking/js/wpbc_times.js

                      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

                      then find this code:

                      ********************************
                      if ( (bk_days_selection_mode == 'single') ){ // Only single day selections here //FixIn: 8.7.11.6
                      //if ( ( bk_days_selection_mode == 'single' ) || ( bk_days_selection_mode == 'multiple' ) ) {

                      ********************************

                      and replace it to this code:

                      ********************************
                      // if ( (bk_days_selection_mode == 'single') ){ // Only single day selections here //FixIn: 8.7.11.6
                      if ( ( bk_days_selection_mode == 'single' ) || ( bk_days_selection_mode == 'multiple' ) ) {

                      ********************************

                      Please do not forget to clear browser cache before testing these changes.

  7. I want to use the search tool. I have followed the instructions and put the shortcodes on the different pages. I have cleared the cache in the search settings page, but it is still showing 0 booking forms in pages. But I already have 5 pages with booking forms for the parent resources. What am I missing?

    • Hello.
      You need to add into the CONTENT of the page the shortcode for the booking form (like this [booking type=1] ) for the booking resources that “parent” booking resources or single booking resources.

      If you was added the booking forms to the sidebars or in some meta boxes, it’s will not work. You need to add them into content of the pages.

      Please check this FAQ article: https://wpbookingcalendar.com/faq/no-search-results/

      • Hello,

        The shortcodes are already in the content of the page. When I open the pages, the booking forms do work. Only the search tool is not working and still showing 0 bookingforms. I did everything that is described in the FAQ article, but still it doesn't work.

        • Hello.
          If you have clicked at the clear search cache button and see 0 found pages, it’s means that you have added the booking forms into the sidebar or meta boxes at the page and not directly in the content of the post or page.
          Please recheck that.
          Kind Regards.

            • Hello.
              1) Do you have as exiting booking resource with ID = 52 at the Booking > Resources page?
              2) Did you clicked on “clear search cache button” and see 0 found pages after that ?

              3) Do you use Elementor or some other plugin that transform edit post page ?

              If yes, can you switch off it and try to use just standard WordPress edit page ?

              Otherwise can you switch to html view page mode (usually by pressing Ctrl + Shift + Alt + M ) and recheck if you have the booking shortcode in the content ? Please check more here https://wordpress.com/support/editors/

              Thank you.

              • I solved the problem by putting the shortcodes in a blog instead of a page. The search tool works. Other question: How do I get the image and short description for the resources in the search results like you are showing in the demo? Is there a video how to do this?

                • Hello.

                  If you need to show the description and the images in the search results like here 

                  https://bl.wpbookingcalendar.com/search-results/

                  then the text  in search  results is getting from "Excerpt” section  of  post,  where you have inserted the booking form  and the image - its "Favorite image" of this post. In search  result form  at the Booking > Settings > Search page you will be need to  use these shortcodes: 

                  [booking_featured_image] - featured image, taken from the featured image associated with the post,
                  [booking_info] - booking info, taken from the  excerpt associated with the post

                  Please note,  before testing it,  you need to  click  on "Clear search" cache button  at the Booking > Settings > Search page.
                  If you will  have any  issues with showing search  results,  so  then please check this FAQ article: https://wpbookingcalendar.com/faq/no-search-results/

                  Kind Regards.

  8. In Booking Calendar Resources
    I am able to add and delete resources but it wont let me change the ID

    • Hello.
      ID in booking resources can not be changed. It’s auto generated number for booking resource, when such booking resources was created.
      Kind Regards.

  9. So today I went and assigned a parent to the four boking forms - now I can no longer see them on the resources page - how do I change them back to single?

    • Hello.
      If you was not deleted the booking resources, then all exist booking resources you can find at the Booking > Resources page.

      Otherwise if you was deleted booking resources, then you need to restore the database backup, if you have backup. Check this with support of your hosting.
      Kind Regards.

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