Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2 and archive 3 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Hello
    I'm using the Business Large Developer 8.4.6

    An otherwise-successful booking ends with
    "Wrong configuration in gateway settings. Empty: "Publishable Key" option"

    I'm using a sandbox paypal account. Is this the problem?

    Many thanks
    Sharon

    • Hello.
      It’s seems that you have activated the Stripe payment method at the Booking > Settings > Payment page and do not configured it correctly. Please recheck your configuration there.
      Thank you.

  2. Hello, I'm using 9.Business.Large.SingleSite.8.3 and I have an issue with exporting the reservations to csv file. There only seems to be 2 entries no matter what I select as data that I want exported. Any idea what could be causing this issue?

      • Unfortunatelly we can't download the new version since it hasn't been payed for. Is there any other way I could troubleshoot the issue?

        Thanks
        Jan

        • Hello.
          Please contact support @ wpbookingcalendar.com relative getting update. Please send your previous order to that email.
          Thank you.

          • I've contacted said email but in the meantime is there any way you could maybe direct me to some sort of log file which could explain why only 2 of about 600 reservations are being exported?

            • Hello.
              Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
              Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

              • Hi, I think we're missunderstanding each other a little bit. I'm talking about exporting the data to csv file by going to reservation list and selecting action export all. And no matter what I seem to do with the data itself it always just exports 2 of my reservations and always the same 2.

                  • We use version 8.3 and we are not eligible to the newest version since it hasn't been payed for and I'm not sure if we're eligible for any other newer version than we currently have.

                    • Hello.
                      I have sent email to your email address.
                      Kind Regards.

                    • Thanks for the email, now I'm getting a new page with this error Wrong Path. Error during exporting CSV file!

                    • Hello.
                      It’s seems because of restrictions from your server or because of conflict with some other plugin.

                      Probably, its because of conflict with some other plugin or actual theme.
                      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
                      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
                      We just need to find the reason of this issue.

                      Otherwise, please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

                      Kind Regards.

  3. Hi, I want to buy this plugin, but i have a question first.

    Does the room prices are also imported (expotred from Booking.com)?

    Thank you for replying

    • Hello.
      Unfortunately Booking Calendar does not support import / export rates (costs). Sorry.
      Kind Regards.

  4. Hello,

    I have installed the free version of the plug-in but when I receive the e-mail of a new booking in my mailbox there is a moderate link which redirects to my domain with the standard login (/wp-admin). I’m using WPS Hide Login to protect my admin-panel. How can I change the moderate-link into the URL to my protectief admin-panel?

    Best regards,
    Nico

    • Hello.
      Unfortunately in actual version of Booking Calendar it’s does not possible to change it. In next update of paid Booking Calendar versions will be possible to use new shortcode for approving or cancelation of booking with one mouse click without need to login into admin panel.
      Kind Regards.

      • So I understand that the moderate link ‘www.domain.com/wp-admin/’ isn’t changable into (for example) ‘www.domain.com/personal-admin’?

        • In actual versions it’s getting from the WordPress function of getting url to admin panel. Probably it’s was not updated by your plugin that was changed this url.
          So it’s does not possible to change it.
          Kind Regards.

  5. Hi

    Recently purchased the Booking Calendar MultiUser (single site usage) version, is it possible to have the booking calendar to show specific time of the booking rather than just the date?

    Kind Regards

  6. Hej,

    When I set-up this plugin everything was working.
    Now I have added another option to the list and try to send a booking request. But I got always an error:

    E-post meddelandet skickades inte. Ett fel uppstod

    My native language is not swedish, so I jump often in wordpress from english to swedish. And I see that some plugins has difficulties with this...
    Bookingscalendar: Version: 8.4.6
    Wordpress: Version 5.2
    Theme: Confit

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Kind Regards.

  7. WordPress 5.2 with theme Hemma
    Business Large SingleSite 8.4.6

    Hello,

    I am about to set up automatic import of airbnb and booking.com for 7 resources (holiday houses). I need some clarity about how to make the set up (I already looked through your video and instructions).

    In the video you put up a page and insert with import .ics feeds shortcode.

    1. Do I need to publish this page but make it "invisible" to the visitors or is it possible to integrate the feeds shortcode with the calendar for a single resource?

    2. Do I need to make one page with import .ics feeds shortcode per resource?

    3. Do I need to make a new page for each booking provider, meaning each resource has one import page for airbnb and one import page for booking?

    Thank you.

    • Hello.

      1) Yes you need to publish this page with import shortcodes. 

      Try  to  add to the Booking Manager shortcodes for import bookings this parameter, its have to  disable showing any info text ("Imported 10 bookings") during import process,  like this:

      silence=1

      Example:

      [booking-manager-import url='https://calendar.google.com/calendar/ical/CALENDAR_ID/public/basic.ics' resource_id=1 from='today' until='any' silence=1 is_all_dates_in=0]

      Please check more here 
      https://oplugins.com/plugins/wp-booking-manager/booking-manager-help/#events-import

      You can also insert such import shortcode before the Booking Calendar shortcode. So in this case system will start import before showing the calendar with booking form. 

      2) Its depend from you. You can create one page with several import shortcodes or you can create several pages and insert into such pages one or several shortcodes for import for different booking resources or sources. 

      The only thing that you need to remember, that if you will have too many shortcodes and bookings to import, it’s can be reason of slow page loading and sometimes because of out of time interaction of loading. So better to have several pages with import shortcodes. 

      3) Its the same as point #3

      Kind Regards. 

  8. I have a couple questions as to the possibilities of your plugin:

    1: My client would like to show an "event name" and predefined location when you roll over a booked date. On your demos, it shows things like Cost, Availablity, and Times. I'm wondering if you can customize that in the backend.

    2: Another request from my client is that when someone makes a booking that the option that they selected grays out in the form, due to it being unavailable afterward. For example, if you had a room that someone booked, the next person to come to the site wouldn't be able to select that room and see it grayed out.

    Thank you.

    • Hello.
      1) Unfortunately the event name does not possible in the calendar. Sorry.
      2) Basically after some one submit the booking for specific date(s) such days will become unavailable for other visitors.

      In case if you have issue with this, then check this. If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the “Advanced section”, please be sure that you have not activated this option: “Allow unlimited bookings per same day(s):”. This option must be unchecked. If its checked, please uncheck it and update the settings.

      Also this option “Use pending days as available” must be unchecked, as well. It’s located at the Booking > Settings General page in Advanced section.

      If you still will have this issue, please recheck for the any cache plugins, like “WP Super Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      Kind Regards.

  9. Hello

    its posible, to great a page, where the Booking from ALL Resources show? The visitor can enter the Date and than show the free Resources?

    Thank you!

    Best regards
    Kevin

Leave a Reply

Your email address will not be published. Required fields are marked *