Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hello,
    we have your plugin in Pro version and we use it for renting. We have only one issue. We would like to use some cache system to cache pages with booking calendars etc. We tried that, but the problem is that after some booking the page keeps old data in calendar.
    I see everywhere as solution to disable all caching plugins. But the real solution would be to delete the page from calendar after new booking is done. Or at least to clear all cache. This would speed up our web page and I believe others would appreciate that functionality too.
    At least, can you suggest me how to detect new booking (and change of booking status) by php so that I can create my own solution for that?
    Thank you for the answer.

    • Hello.
      1) If you are using someone, please add the exception to the page with booking form for do not cache this page(s).

      2) Otherwise, if you want to use your own customization for purge cache on creating new bookings, then you can check this file ../{Booking Calendar Folder}/core/wpbc-dev-api.php
      Here you can find some useful functions and hooks after booking creation.

      Kind Regards.

  2. Hi. I'm setting this up for the first time and with the Business Medium version. I've synced up to accept payments to my client's bank account using Authorize.ne, saved that data and set to Live mode. However, after trying to test book a date on the calendar synced up to a testing "resource" (I tried cost at both $.01 and $.025), once I fill out the standard form and click on "Pay via Authorize.net" it immediately takes me to an error page w/ the following. I don't even get to a payment form to make the test deposit.

    The following errors have occurred.
    (99) This transaction cannot be accepted.
    (actual URL - https://secure.authorize.net/gateway/transact.dll)

    My client's bank was able to do a test transaction of $.01 on their end within Authorize.net so if this a plugin issue or setting that I'm missing?

    WordPress 5.7.2 running a simple custom theme on PHP 7.3.12.
    Booking Calendar Version 9.Business.Medium.SingleSite.8.8.1

    • Hello.
      The Transaction Key that you have embedded at the Booking > Settings > Payment > Authorize.net page may not be correct.

      Generate a new Transaction Key, disable the old Transaction Key, enter the new value in at the Booking > Settings > Payment > Authorize.net page and test the connection.

      To obtain the Transaction Key:

          Log into your Merchant Interface.
          Click Account from the main toolbar.
          Click Settings in the main left-side menu.
          Click API Credentials & Keys.
          Select New Transaction Key.
          To disable the old Transaction Key, click the check box labeled Disable Old Transaction Key Immediately.
          (NOTE: If the Disable Old Transaction Key Immediately check box is not selected, the old transaction key will automatically expire in 24 hours.)
          Click Submit to continue.
          Request and enter PIN for verification.
          Your new Transaction Key is displayed.
      

      Kind Regards.

      • Hi. I tried to reply to this earlier but it looks my response was deleted after it was awaiting moderation?

        Creating a new transaction key, inserting and doing another test resulted in the same error. The client's bank said they were sure to delete the old key when the new one was created. What's the next step to troubleshoot this? Is there a way to securely provide you all login to the site?

        • Hello.
          1) I have just retested the integration of Authorize.net here https://bs.wpbookingcalendar.com/ and it's working just fine. I was tested it in test mode.
          For the cards details, you can use this test card (5424000000000015 )

          2) Relative your error at your website.

          2.1) Probably it's because of conflict with some other plugin or actual theme.
          Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
          If it does not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

          2.2) Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

          2.3) What version of Booking Calendar and PHP do you use at your website ?

          Kind Regards.

  3. Hi. I had my client's banker create a new transaction key, which I inserted and tested the calendar form again but I'm getting the same error page when I go to hit "Pay via Authorize.net". What else am I missing or could be the issue?

    Is there a way to securely provide you all credentials to log into the WP back end and take a look? I would also give you the booking test URL and password but don't want to display that on a public support forum.

    • Hello.
      1) I have just retested the integration of Authorize.net here https://bs.wpbookingcalendar.com/ and it's working just fine. I was tested it in test mode.
      For the cards details, you can use this test card (5424000000000015 )

      2) Relative your error at your website.

      2.1) Probably it's because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If it does not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

      2.2) Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

      2.3) What version of Booking Calendar and PHP do you use at your website ?

      Kind Regards.

  4. Hello, I am working on customizing the CSS of the Booking Timeline. I would like to change the color of the color booked bar for each resource. So, each resource has different color bar and is easier to see.

    I looked at the HTML and I don't see any style or #id that I can hook into to target the bars uniquely. For example, having a class that matches the resource name.

    Am I missing something? I thought I would be able to.

    Thanks

    • Hello.
      In actual versions of Booking Calendar does not exist the CSS class or ID that make identification specific booking resources in Timeline. Sorry.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say, when this feature will be implemented.
      Kind Regards.

      • Just to be helpful to other people who may need this as I can't imagine it is a unique idea. Below is something I did and it seems to work.

        wpbc-class-timeline_v2.php
        Line 2420

        <div class="flex_tl_table_row_bookings title;
        $class_with_dashes = str_replace(' ','-',$class_string);
        echo $class_with_dashes;
        ?>">

        • <div class="flex_tl_table_row_bookings title;
          $class_with_dashes = str_replace(' ','-',$class_string);
          echo $class_with_dashes;
          ?>">

  5. Hello, I want to buy this plugin and I wanted to know if these features are possible:

    1- Make discounts for so many nights reserved. (And if it can be applied only for the months you want to make discounts)

    2- Online payment with woocommerce or stripe

    3- Choose minimum reservation nights for each apartment

    And what plan would I have to buy to meet all the requirements?

    Thanks.

    • Hello.
      1) It’s possible in the Booking Calendar Business Medium or higher versions. Check more about this feature here: https://wpbookingcalendar.com/overview/#valuation-days
      Watch it in this video guide https://wpbookingcalendar.com/help/valuation-days-cost-video-overview/
      "Valuation days" can apply for any days. Or in case if you need apply it to specific season, then it can depend only from the belonging "check in day" to specific season. Its means that, if you select 2 weeks, the "Valuation days" can apply costs only depending from the check in day belonging to specific season, even if some other days belonging to other season. In other words, if you will have the days selection with season intersections, then you can have an issue with "Valuation days". Basically "Valuation days" is useful, in case, if you need to set some discount or higher cost depend from the number of selected days. For example if visitor select 7 or more days, then booking will have 10% discount, etc...

      2) Unfortunately, the Booking Calendar does not support integration with WooCommerce plugin. Sorry.

      The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration, other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      3) It’s also possible.
      Check more about this feature here: https://wpbookingcalendar.com/overview/#range-days-selection
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-calendar-video-range-days-selection/

      If you need to set the different selections for the different properties at the different pages, then check here https://wpbookingcalendar.com/faq/advanced-javascript-for-the-booking-shortcodes/

  6. Hello,
    We just bought the multiuser version and started to learn the plugin features. Until now we had only admin users registered at the wp and i wanted to create new user to test what we can see as not admins, but we can not add new user at all!
    We get an error message, that the 2 passwords doesnt match, but the interface gives us only 1 field to enter password.
    This problem started today after we uploaded the plugin.
    I am looking for your advice, what we should do!
    Thank you!

    • Hello.
      Booking Calendar does not create WordPress users itself. It only activate the booking admin panels for the exist WordPress users.

      You can create new WordPress users in the WordPress system. It’s default WordPress functionality. You can do this at the WordPress > Users menu page.

      Relative the Booking Calendar MultiUser version.
      In Booking Calendar MultiUser version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) https://wpbookingcalendar.com/overview/
      Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that the each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. You can read more about the initial configuration of the Booking Calendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/
      Watch it in this video guide https://wpbookingcalendar.com/help/multiuser-video-overview/

      Please test the live demo of Booking Calendar Multiuser version here: https://multiuser.wpbookingcalendar.com/

      Admin Panel of Multiuser version (here you can test several admin panels functionality): https://multiuser.wpbookingcalendar.com/admin-panel/

  7. Hello,

    I had someone help me program my booking calendar and for some reason under the time slows 12:00am-12:00am so that even if the day is completely booked, it wont show as booked because of this time range showing as available. Is there anyway to remove it? "http://homeschoolinginthemidstofchaos.com"

    • Hello.
      If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the “Advanced section”, please be sure that you have not activated this option: “Allow unlimited bookings per same day(s):”. This option must be unchecked. If its checked, please uncheck it and update the settings.

      Also this option “Use pending days as available” must be unchecked, as well. It’s located at the Booking > Settings General page in Advanced section.

      If you still will have this issue, please recheck for the any cache plugins, like “WP Super Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Otherwise send Screenshot of your booking form configuration from the Booking > Settings > Form page.

      Kind Regards.

  8. Hi,

    I have a question regarding the payment url to be used in the payment reminder email.
    I use [visitorbookingpayurl] with the url that has the initial booking on it. ( https://www.goudenvloot.nl/boeken/?booking_hash=97e4dcc7ab91ffb9593855981bd90635&booking_pay=1 ) but from there I am lost as to where the booking is selected and how we can show the payment link.
    Ik would like to get your advise as to how to get this to work.

    Thank you,
    Kind regards,

    Rick

  9. Hello,

    we have purchased Booking Calendar Business Small (multi site usage) version. And we need to achieve the following:

    People can book items for any single day or multiple days, but they can select the weekends only together. If they want to book saturday, we need the calendar to also select sunday and vice versa.

    They can book the following:
    monday, tuesday, saturday, sunday
    monday, saturday, sunday
    saturday, sunday

    But we need to disable one "weekend" day, so they cannot book the following:
    monday, tuesday, saturday
    monday, sunday
    saturday

    How can we do that please?

    Thank you

    • Hello.
      What do you mean exactly, can you provide some example ?

      The ability to book for the specific times possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1).
      In lower versions of Booking Calendar (including free version), possible to make bookings for specific times only for specific restricted time-slots.
      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/
      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.
      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/
      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

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