Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hello good morning, I am programming a business directory with the listify theme, I have been studying the "multi-user reservation calendar" plugin for a few days but I still have some doubts
    My first question is whether my listing client eg a hotel, a restaurant, a hairdresser, etc. How to configure your product with its images and description, I can't find the document and I can't find it in the live demonstrations of how to do it.
    My second question is the following, the platform that I am creating available from different types of reservation, room in a hotel, table in a restaurant, appointment for a mechanical workshop, appointment in a hairdressing salon, my question is the following, is there a filter Where the web visitor can select the type of service they are looking for so that only the selected listings appear? Ex. If you are looking for a hotel, only the results of the hotels appear, if you are looking for a restaurant, only the results of the restaurants, etc.
    Thank you very much for the service,
    Sincerely
    Albert Massó

  2. Hello,

    I have the resource set up so that I have a "whole boarding house" and under it individual rooms and apartments, how do I do that if someone reserves the whole boarding house so that other rooms and apartments are also blocked?

    Thank you!

    Best regards,
    Tomas

    • Hello.
      Yes, it’s possible to make such configuration with aggregate parameter. Please check more here
      https://wpbookingcalendar.com/faq/shortcode-booking-form/

      I will explain it in example of booking separately rooms and entire house. Please note, all such separate properties will be have the separate booking forms with calendars at front-end side of your website. Its means that you can book entire house, or specific room at separate booking form.

      So in case if you want to show as unavailable some dates or times in all calendars (booking resources) if some booking was made in only one calendar (booking resources), so then it’s possible to configure it with “aggregate” parameter in the Booking Calendar shortcode ( its possible in all paid versions of Booking Calendar).

      Please check more about " aggregate " parameter in the Booking Calendar shortcode here: https://wpbookingcalendar.com/faq/shortcode-booking-form/
      This parameter make the dates in calendar unavailable if these dates was booked in some other booking resources.

      Example of your configuration :

      Booking resources at the Booking > Resources page:

      - House ( ID = 3 )
      - Room #1 ( ID = 4 )
      - Room #2 ( ID = 5 )

      And you need to insert the Booking Calendar shortcodes like this

      House
      [booking type=3 aggregate='4;5' ]

      - Room #1 ( ID = 4 )
      [booking type=4 aggregate='3' ]

      - Room #2 ( ID = 5 )
      [booking type=5 aggregate='3' ]
      ....

      If some Room will be booked for specific date(s), this dates will be unavailable in House calendar.
      And if House will be booked for specific date(s), so in all Room s (booking forms), these dates also will be unavailable.

      Using aggregate parameter possible in all paid versions.

      But because you will be need to have the different form fields for the different buses (booking resources) - times selection are different for the different booking resources, so then its possible to customize the different custom forms in the Booking Calendar Business Medium or higher versions. Check more about this feature here: https://wpbookingcalendar.com/overview/#custom-forms
      Watch it in this video guide https://wpbookingcalendar.com/help/custom-booking-forms-video-overview/

      You can check overview of different Booking Calendar versions at this page: https://wpbookingcalendar.com/overview/

      Also you can test live demos https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Kind Regards.

  3. Hi, I use multiuser version.
    I use "Ait Theme Club" theme with ait-language plugin for multilanguage. I have not any problem with all other plugins I use, but Booking Calendar is in English language and not in italian!
    To see Booking Calendar in italian, I must disable ait-language plugins.
    Ait-language plugin is based on Polylan plugin.
    Could you give me any solution to force Booking Calendar to use IT language?

    • Hello.
      You need to be sure that Ait language plugin was set correct locale for the Italian language.
      Currently Booking Calendar support it_IT locale for the Italian language.
      Kind Regards.

      • Yes, it is set to italian language, I use many plugins without language problem.
        Booking Calendar switch to italian language only if I disable ait-language (the entire theme switch in english, only Booking Calendar is in italian)

        • Hello.
          Please check my suggestion in my previous comment.
          Otherwise if that plugin based on polylang plugin, so then some improvements will be in a next update of plugin relative compatibility with that plugin so it’s can fix that issue.
          Next update have to come soon.
          Kind Regards.

          • Hello,
            Yes of course, ait-language was set correct locale for the Italian language, there is only italian language.
            There some thing wrong with Polylang compatibility, all plugins work well, only BC is in english with ait-language enabled.
            There is a strange issue, when I'm logged in with wp user, in the admin top bar on frontend, I see "Calendario Prenotazioni", but when I go on the backend I see "Booking Calendar".
            So I wait for the next release, my workaround now is to put every .mo file in the wp-content/languages/plugins folder.

  4. Hi,
    We are using check-in/checkout time option for our booking, so our calendars are showing the booking made through our website as triangle (so half day is still bookable).
    The problem is that all booking imported from other sources are showing as taking "full day" when they should actually be the same as other booking, thus not showing the little triangle/half days, which is very confusing for us and for our clients.
    Is there any way to apply automatically the check in/check out time set up in the parameter to imported booking, or at least to apply the little triangle display to imported booking ?

    Thank you for your help,
    Best regards
    Morgane

    • Hello.
      Please open the Booking > Settings > Sync > “General” page and set checked this option “ Use check in/out time”.

      It’s will work only for the new imports.
      Kind Regards.

  5. Hi,

    Is it possible to set different fixed number of days for different calendars? I have some resources that can only be booked for 3 days and some that need to be booked for a week.

  6. Hello, I wanted to know how would I make a round trip system.

    I am coding a form for a transfer service, they offer both single trip or round trips from airport to hotel. Idea would be selecting one day when the customer only gets one-way trips, and two days when it's round trips. Right now the calendar allows me either one, or two days, on the whole.

    I cannot create separated resources because it's actually the same resource, just that one or two days can be booked, depending on a checkbox. How would I go for this? Thanks in advance.

  7. Hi, I have a problem with MultiUser 8.7.7.
    I use Ait-Theme DirectoryPro2 theme with the possibility to list items (like hotels, b&B etc) with a membership plan.
    I would like to give the possibility to create own booking system to the item's owner.

    So I go to BookingCalendar-Settings-User and I activate user as Regular User. Then I login with "Regular User" credential and I don't see any option to add or setup Booking Calendar.

    What capabilities use your plugin? Custom? What is the "regular user" wordpress role? I see Regular User can manage Booking Calendar only if I set it as Editor Role.

    User that register to my website, has a Free or paid account with custom role and capabilies. If you can say me what are wpbc capabilities, I could add and associate to custom role using a role manager plugin.

    Thank you.

    • Hello.
      Please login as "super booking admin user".
      Then open the Booking > Settings General page and in Plugin menu section, set the minimum user role for Booking Calendar menu pages.
      Booking Calendar support only standard WordPress user roles, like Subscriber, Editor, Author, Administrator.

      You can read more about the initial configuration of the Booking Calendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      Watch it in this video guide https://wpbookingcalendar.com/help/multiuser-video-overview/

      Kind Regards.

      • Hi, thank for reply.
        Is there a way to assign wpbk capabilities to a role? I don't want to assign double role to user registered on my website, I would like to add capabilities. Or, could let admin to assign custom role for use booking calendar?
        If not, could you let me know where is the function in php file that assign role?
        Please, this is a blocking issue, there are many user registered as "Premium role" waiting for Booking Calendar features.
        Thank you.

        • Hello.
          Unfortunately, its does not possible.
          If you want to make your own customization, so then you can do this in this file ../{Booking Calendar Folder}\core\wpbc.php

          in this function:

          public function define_admin_menu(){

          Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
          Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
          Thank you for understanding.
          Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

          Kind Regards.

          • Thank you, I'll try to modifiy that function.
            Please, consider to add this features in next release, it is very usefull!
            Thanks

  8. Hello,

    is there any way to make sunday halved? Because the previous customer leaves in the morning and a new one arrives in the afternoon.

  9. Hey there,

    the last update deleted all forms but standard.

    How can I get the missing forms back?

    Greetings
    Maddin

    • Hello.
      Its have not to be so.
      Some forms can not appear in the selectbox at the Booking > Settings > Form page, only in case, if you create new custom booking form, and this new custom bo form contain some non standard symbol (like umlaut in the name of the form), that can generate the issue.

      If you have previos backup of your database, so you can try to restore this backup, and forms have to re appear.
      Otherwise you need to create such forms again.
      Kind Regards.

  10. Hi there,
    How could I change $ to € in labels in Costs, Advanced Costs etc page? I changed currency to € but every labels has $ simbol.
    Owner see $ and not € on costs or price tables.
    Could you help me? Thank you.

    • Hello.
      You can change currency at the Booking > Settings > Payment > General page.
      And also in each activated payment system at the tabs at the Booking > Settings > Payment page.

      Please note, inside of calendar day cells the currency symbol you can define at the Booking > Settings General page in Calendar section.
      Kind Regards.

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