Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hello,

    we have a Problem with the tooltips of the calendar.

    Our customer uses the booking-plugin for conference-room reservation. One could book three different timeslots and the booked timeslots should be displayed in the tooltip. Sometimes there are three dots at the starttime or the endtime which is not what we expect to see.

    Here is an Image: https://ibb.co/JmbKdCr
    And here ist the Link to the Page: https://tagungszentrums4.de/tagungsraeume/raum-erdwaerme/

    The given example is for a room that could be divided into two smaller rooms. Therefore the bookings of the two split-parts of the room are considered in the shortcode for the big room:

    [booking type=5 form_type='erdwaerme' options='{calendar months_num_in_row=1 width=100% cell_height=45px}' aggregate='6;8']

    WordPress 5.4.2–de_DE
    Booking Calendar Version 9.MultiUser.SingleSite.8.7.6
    PHP 7.3

    Could you please help us to show the correct time ranges in the calendar popups?

    With kind regards

    Alex

    • Hello.
      1) The three dots (...) at the starttime or the endtime is means that this date booking from the midnight to specific time, like "00:00 - 14:00" it the same as "... - 14:00",
      or from specific time to midnight, like "15:00 - 24:00" it the same as "15:00 - ...".

      2) If you can book some already booked timeslots, and do not see the previos bookings, so then please check this info.
      If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s)". This option must be unchecked. If its checked, please uncheck it and update the settings.
      This option "Use pending days as available" must be unchecked, as well.

      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      3) Here is example of booking separately rooms and entire house (all rooms). Please note, all such separate properties will be have the separate booking forms with calendars at front-end side of your website. Its means that you can book entire house, or specific room at separate booking form.

      So in case if you want to show as unavailable some dates or times in all calendars (booking resources) if some booking was made in only one calendar (booking resources), so then it’s possible to configure it with “aggregate” parameter in the Booking Calendar shortcode ( its possible in all paid versions of Booking Calendar).

      Please check more about " aggregate " parameter in the Booking Calendar shortcode here: https://wpbookingcalendar.com/faq/shortcode-booking-form/
      This parameter make the dates in calendar unavailable if these dates was booked in some other booking resources.

      Example of your configuration :

      Booking resources at the Booking > Resources page:

      - House       ( ID = 3 )
      - Room #1   ( ID = 4 ) 
      - Room #2   ( ID = 5 ) 
      

      And you need to insert the Booking Calendar shortcodes like this

      House
      [booking type=3 aggregate='4;5' ]
      
      - Room #1   ( ID = 4 ) 
      [booking type=4 aggregate='3' ] 
      
      - Room #2   ( ID = 5 ) 
      [booking type=5 aggregate='3' ] 
      ....
      

      If some Room will be booked for specific date(s), this dates will be unavailable in House calendar.
      And if House will be booked for specific date(s), so in all Room s (booking forms), these dates also will be unavailable.

      Its means that you will be have several separate different calendars !
      Kind Regards.

      • Hello,

        thank you for your quick reply!

        1. The three dots (...) at the starttime or the endtime is means that this date booking from the midnight to specific time, like "00:00 - 14:00"

        I checked the bookings on the certain dates and saw that none of those begin on one day and end on another. All our bookings have their start and end time at the same date.

        2) If you can book some already booked timeslots, and do not see the previos bookings, so then please check this info. If you do not see the booked dates ...

        I checked the mensioned points and everything is exactly like you suggest. There is no caching Plugin involved.

        What i discovered was, that the calendar in the WordPress Backend does not show the same booking-states like in Frontend. It seems to me, that the "aggregate" argument is not considered. Could this be possible?

        3) Here is example of booking separately rooms and entire house (all rooms)....

        The configuration was already like in the example so no changes had been necessary.

        Still there are those three points in some of the booking-Tooltips.

        I did some debugging and found in /core/lib/wpdev-booking-class.php Line 162, that the sorting of the bookings is okay. Some lines after that, there is a call to "apply_bk_filter('get_bk_dates', ... " which changes the ordering of the bookings. I see there some suspicious things like a booking in december followed by a booking in august which is marked with three points in the tooltip. If you want, i could provide anonymized test-data.

        Except for debugging, the plugin code itself was not changed at all by me.

        With kind regards

        Alex

        • Hello.
          If you are using Rhett aggregate parameter, and there some intersected bookings, so it’s can be a reason for issue.
          Please remove the aggregate parameter and test it.
          Kind Regards.

          • Hello,

            thanks for your help! I've tested it and if i remove the aggregate parameter in the shortcode, the tooltips with three dots dissapear.

            Kind regards

            Alex

            • Hello,

              do you have another idea here because my customer needs the aggregate parameter. Customers must see all bookings in the big room and the two split parts in one calendar. We discussed to use three separate calendars for the bookings but that would be too complicated for the enduser.

              Is there a Way to show all three booking calendars (Big room and two split rooms) on one calendar widget and have tooltips for the single days showing the booked times without those three dots (...) ?

              Thank you.

              Alex

              • Hello.
                Unfortunately, such functionality "...Way to show all three booking calendars (Big room and two split rooms) on one calendar widget..." does not possble in the Booking Calendar. Sorry.
                Kind Regards.

  2. Hello,

    we have a Problem with the coloring of the days in the calendar. The color red for completely booked days is never shown.

    Our customer uses the booking-plugin for conference-room reservation. One could book three different timeslots. If the complete day is booked, it should be colored red. Here are the two constellations that should lead to a red day-color:

    8:00 - 17:00 + 18:00 - 22:00
    8:00 - 12:00 + 13:00 - 17:00 + 18:00 - 22:00

    Neither of them makes the day red.

    Here is an Image: https://ibb.co/HzthbJ0
    And here ist the Link to the Page: https://tagungszentrums4.de/tagungsraeume/raum-erdwaerme/

    The given example is for a room that could be divided into two smaller rooms. Therefore the bookings of the two split-parts of the room are considered in the shortcode for the big room:

    [booking type=5 form_type='erdwaerme' options='{calendar months_num_in_row=1 width=100% cell_height=45px}' aggregate='6;8']

    WordPress 5.4.2–de_DE
    Booking Calendar Version 9.MultiUser.SingleSite.8.7.6
    PHP 7.3

    Could you please help us to display fully booked days in red?

    With kind regards

    Alex

    • Hello.

      Day can be marked as fully booked (red color) only in you are using the single day selection mode, and range time selection field at the Booking > Settings > Form page WITHOUT CONDITIONAL FIELDS. In case if you are using conditional rules, like in this example: https://wpbookingcalendar.com/overview/#times-week-days (for setting different timeslots for the different days), its can be reason of not showing day as full booked!!!.
      System in this case load "default section of times" during loading of calendar, and mark days as fully booked based on default section of timeslots (that can be all booked).

      Also you have customized your calendar skin, its also can be reason of issue. Please try to set some default Booking Calendar skin and test it.
      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      P.S. Such time field "-@@00:00 - 00:00" is also not recommended in the rangetime field.
      Kind Regards.

      • Hello,

        i checked the settings and the Template and everything seems to be fine. There are no conditional rules in the template.

        I removed all the customized css and now there are a lot of red days in the calendar. Unfortunately the red marked days are not fully booked. Also there are fully booked days still marked in dark green (partially). This is very confusing to me. Could you please help me and explain that?

        With kind regards

        Alex

        • Hello.
          Red marked days, in your calendar, here https://tagungszentrums4.de/tagungsraeume/raum-erdwaerme/
          (for example 20 of July) is means that all your time-slots for this date, was booked:

          08:00 - 12:00
          13:00 - 17:00
          18:00 - 22:00
          08:00 - 17:00
          

          Or do you have some available timeslots for the 20 of July ?

          2) And your calendar skin is still customized, its not the original. But in any case, let check point #1, firstly.
          3) Please remove this option "-@@00:00 - 00:00" from the range time shortcode at the Booking > Settings > Form page.
          Kind Regards.

          • Hello,

            the 20th of July currently is not red and it has availabilities on that day (8:00 - 13:00).

            2) I test everything on a local test system to keep the customer website clean. Do you need to see my changes?

            3) Here is the shortcode:
            [select* rangetime "-@@-" "08:00 - 12:00@@08:00 - 12:00" "13:00 - 17:00@@13:00 - 17:00" "18:00 - 22:00@@18:00 - 22:00" "08:00 - 17:00@@08:00 - 17:00"]
            As you can see, there is no "-@@00:00 - 00:00" in it.

            Thank you for your help.

            Alex

            • Hello.
              20th of July is not read because (currently after testing), I can see only such booked times-slots there:

              13:00 - 17:00
              18:00 - 22:00
              

              so other timeslot 08:00 - 12:00 is still available.

              2) Try to use this

              [select* rangetime "08:00 - 12:00@@08:00 - 12:00" "13:00 - 17:00@@13:00 - 17:00" "18:00 - 22:00@@18:00 - 22:00" "08:00 - 17:00@@08:00 - 17:00"]
  3. Can I set a minimum price? For example, if each night costs 200 euros, but I will not accept a payment smaller than 1000 euros, even though the customer only stays for two nights. I do not want to force the customer to stay 5 nights (5*200=1000 euros), he can stay for just two nights, but he will have to pay 1000 euros.

    • Hello.
      Unfortunately, such minimum cost definition, without restriction of minimum number of days selection, does not possible in the plugin. Sorry.
      Kind Regards.

      • Not even some kind of code in the form that says "IF price<1000 THEN price=1000", that just displays on the screen? I invoice all my clients, so all I need is for the price to show on the webpage.

        • Hello.
          You can try to make this fix.
          Please open this file ../{Booking Calendar Folder}\inc\_bs\biz_s.php

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

                          $summ = apply_filters( 'wpbc_booking_cost_custom_round', $summ );
          
          //                $security_deposit = 500;
          //                $summ = $summ +  $security_deposit;
          
                          return $summ;
          
          

          and replace it to this code:

                          $summ = apply_filters( 'wpbc_booking_cost_custom_round', $summ );
          
          //                $security_deposit = 500;
          //                $summ = $summ +  $security_deposit;
                          if ( $summ < 1000 ) {
                             $summ = 1000;
                          }
                          return $summ;
          
          

          Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
          Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
          Thank you for understanding.
          Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

          Kind Regards.

          • Thank you for the code. But I have my system set up in such a way that the only place that price is shown is in the email that goes to the customer. Is it possible to do the same with [original_cost_hint], as that would show the right price (if <1000 then 1000) right beneath the calendar?

            • Hello.
              Please open this file ../{Booking Calendar Folder}/inc/gateways/page-gateways.php

              ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

              then find this code:

                      $total_cost_of_booking['original_cost']     =  number_format( floatval( $params['cost'] ), wpbc_get_cost_decimals(), '.', '' );                  //FixIn: 8.4.4.3  	//FixIn: 8.3.2.1
                      $total_cost_of_booking['original_cost_hint']=  number_format( floatval( $total_cost_of_booking['payment_cost_hint'] ), wpbc_get_cost_decimals(), '.', '' );                  //FixIn: 8.4.4.3  	//FixIn: 8.3.2.1
              

              and replace it to this code:

              	    if ( floatval( $params['cost'] ) < 1000 ) {
              		    $total_cost_of_booking['original_cost'] = number_format( 1000, wpbc_get_cost_decimals(), '.', '' );
              	    } else {
              		    $total_cost_of_booking['original_cost'] = number_format( floatval( $params['cost'] ), wpbc_get_cost_decimals(), '.', '' );                  //FixIn: 8.4.4.3  	//FixIn: 8.3.2.1
              	    }
              	    if ( floatval( $total_cost_of_booking['payment_cost_hint'] ) < 1000 ) {
              		    $total_cost_of_booking['original_cost_hint'] = number_format( 1000, wpbc_get_cost_decimals(), '.', '' );                  //FixIn: 8.4.4.3  	//FixIn: 8.3.2.1
              	    } else {
              		    $total_cost_of_booking['original_cost_hint'] = number_format( floatval( $total_cost_of_booking['payment_cost_hint'] ), wpbc_get_cost_decimals(), '.', '' );                  //FixIn: 8.4.4.3  	//FixIn: 8.3.2.1
              	    }
              

              2) Please open this file ../{Booking Calendar Folder}/inc/_bm/wpbc-m-costs.php

              ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

              then find this code:

                  $summ_additional_hint = $summ_total - $summ_original;
              	$summ_additional_hint = ( $summ_additional_hint < 0 ) ? 0 : $summ_additional_hint;                                  //FixIn: 8.6.1.5
              
              
              
              

              and replace it to this code:

              
                  $summ_additional_hint = $summ_total - $summ_original;
              	$summ_additional_hint = ( $summ_additional_hint < 0 ) ? 0 : $summ_additional_hint;                                  //FixIn: 8.6.1.5
              
              	if ( $summ_original < 1000 ) {
              		$summ_original = 1000;
              	}
              

              Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
              Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
              Thank you for understanding.
              Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  4. Hello,

    I'm using MultiUser developer version of your plugin. I upgraded from bussiness medium as I wanted to have calendars seperated from each other. After upgrading I noticed that I can only give permissions to one regular user. Before upgrade I gave my employes seperate wordpress accounts so they can have access to calendars...now they need to share one account, because there is only one user assign to calendar...Is there any way to give access to more than one user without giving him Super Admin?

    • Hello.
      Of course it’s have to be available in the Booking Calendar MultiUser version for “regular users” to have independent calendars and own booking admin panel.

      Please note, that the each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo.

      You can read more about the initial configuration of the Booking Calendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      Watch it in this video guide https://wpbookingcalendar.com/help/multiuser-video-overview/

      Please test the live demo of Booking Calendar Multiuser version here: https://multiuser.wpbookingcalendar.com/

      Admin Panel of Multiuser version (here you can test several admin panels functionality): https://multiuser.wpbookingcalendar.com/admin-panel/

      Kind Regards.

      • Thank you. I checked the video and saw that you can make someone owner even tho they are only regular user. My question is that if there is possibility to set more than one user to that calendar. For example, in the video there is owner 1, owner 2 etc. Can I make owner 4 that would have access to both owner 1 and owner 2 calendars while being regular user and without taking permission (access) from owner 1 and owner 2?

        • Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.
          Kind Regards.

  5. I paid the Large Business, but I don´t have the "max visitors" option on the resources.
    Please Help me.

  6. Hello!

    We ask our clients to pay a 50% deposit if the date is more than 7 days in the future. This feature works great, clients get asked for the 50% deposit and get send to PayPal where they can pay that balance. Our problem is, how do we automatically send out emails that ask the client to pay for the remaining balance? Ideally with a link to our payment gateway?

    Is there a way to automate that in Booking Calendar?

    Thanks in advance,
    Thilo

    • Hello.
      Unfortunately, automatically, its does not possible.

      The automatic sending payment reminders for the payment of balance cost does not available in the Booking Calendar.
      Its possible to send such payment request only manually. Watch it in this video guide https://wpbookingcalendar.com/help/deposit-balance-payments-video-overview/

      Here is little instruction about MANUAL sending payment request for payment balance (rest from the sum).

      Please read firstly this article about the correct configuration of the "payment link" : http://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      Then open the Booking > Settings > Emails page and configure and set active the "Payment request" email.

      At the admin panel (if you was activated deposit payment) at the booking listing page for the specific booking you will see in the cost field the FULL cost, but inside of the "notes section" (you can activate it by pressing the note button at the right side of the each section), you will see the description similar to this:

      Total cost: $135.00 / deposit: $54.00, balance: $81.00 / - 11.11.2020

      If you are want to request from the visitor to pay THE SPECIFIC sum, you are need to make these steps:

      a) Edit the cost of the booking, and enter the sum, which will show at the payment form. You are need to change the cost and then press the save button to save the new cost.
      b) Press the send payment request button to send the email with link to the payment form for the specific booking.

      Kind Regards.

  7. Hello,

    is it possible not to display the time slots that have already been booked in the booking form?

    Thanks.

    • Hello.
      1) In case, if you need to show such time-slot as available, so then please open the General Booking Settings page and in the "Advanced section",
      you can activate this option: "Allow unlimited bookings per same day(s)". Its will set all days and timeslots as available doe not depend from the status of the booking.

      2) Or instead of that option you can activate this option "Use pending days as available"..
      Its will set as available only pending bookings.

      3) In case if you do not want to show the mouse over tooltips, so then I can suggest to disable of loading Bootstrap library in Booking Calendar at front-end side. In this case, any popover tooltips (where usually showing booked times or times or availability will not show in Booking Calendar). So please open the Booking > Settings General page and in Advanced section click on " Show advanced settings of JavaScript loading " then set as checked this option " Disable Bootstrap loading on Front-End ". Click on "Save changes" button.
      Also please do not set this option " Disable Bootstrap loading on Back-End " as checked, because otherwise, will be some issues in booking admin panel

      Kind Regards.

      • Thanks for the reply.

        Maybe I was not very clear, I would need the user, when filling in the registration form, to view only the time slots actually available. The time slots that have already been booked I wish they did not appear in the form.

        Thank you.

        • Hello.
          Unfortunately, its does not possible in the Booking Calendar versions. Sorry.
          Such timeslots in selectbox will be just grayed out (unavailable to select), if you are using the rangetime shortcode for the timeslots and single day selection mode.
          But such times still will be visible in the selectbox.
          Kind Regards.

  8. Hi,
    Is there any way to apply a different color to the first and the last selected days when making a day interval selection in the booking calendar ?
    Unfortunately the CSS classes are the same for every selected days so I cannot seems to target them.
    My client would like first and last day to be highlighted compared to all the dates in the middle to show exactly the check-in and checkout date.
    We are setup in backoffice as "day interval" and "dynamic day selection with 2 clicks".

    Thank you,
    Morgane

    • Hello.
      Currently it’s does not possible. Sorry.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.
      Kind Regards.

  9. Hey there!

    Is it possible to use your booking plugin as hockey hall booking plugin? Can the backend view be displayed for website visitors so they can see who has booked the time slot not only admin?

    • Hello.
      1) "... as hockey hall booking plugin".
      Its depend from the functionality that you need.
      You can check overview of different Booking Calendar versions at this page: https://wpbookingcalendar.com/overview/

      Also you can test live demos https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      2) At front end side possible to show the booking details in mouse over tooltip in Timeline view in paid versions of Booking Calendar .
      It’s the same view as in Calendar Overview page in Admin panel but in read only mode.
      Please note it’s does not the inline month view calendar where you can select the date(s) for booking.
      In timeline view it’s showing tooltip at the checking day of booking. Check it here https://bm.wpbookingcalendar.com/timeline/

      Also in the Booking Calendar Business Medium or higher versions you can activate this option "Show booking details in tooltip" at the Booking > Settings General page.
      Its will show booking details in usual inline month view calendar but only for the bookings that was made for specific timeslots.

      Kind Regards.

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