Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi again.

    Can I show in the legend below the calendar the "unavailable" days?

    Kind regards.

    • Hello.
      It's possible to modify the source code for showing some additional status in the labels, but it is not possible to modify the calendar to show such additional status.
      In case, if you want to add some your calendar labels, so you can do this in this file: {Booking Calendar Folder}\core\lib\wpdev-booking-class.php

      Find this code

      if ($booking_legend_is_show_item_available  == 'On') // __('Available' ,'booking')
          $my_result .= '<div class="wpdev_hint_with_text"><div class="block_free datepick-days-cell"><a>'.$text_for_day_cell.'</a></div><div class="block_text">- '. $booking_legend_text_for_item_available.'</div></div>';
      if ($booking_legend_is_show_item_approved  == 'On') // __('Booked' ,'booking') 
          $my_result .= '<div class="wpdev_hint_with_text"><div class="block_booked date_approved">'.$text_for_day_cell.'</div><div class="block_text">- '.$booking_legend_text_for_item_approved.'</div></div>';
      if ($booking_legend_is_show_item_pending  == 'On') // __('Pending' ,'booking') 
          $my_result .= '<div class="wpdev_hint_with_text"><div class="block_pending date2approve">'.$text_for_day_cell.'</div><div class="block_text">- '.$booking_legend_text_for_item_pending.'</div></div>';
      

      and replace it to this:

      if ($booking_legend_is_show_item_available  == 'On') // __('Available' ,'booking')
          $my_result .= '<div class="wpdev_hint_with_text"><div class="block_free datepick-days-cell"><a>'.$text_for_day_cell.'</a></div><div class="block_text">- '. $booking_legend_text_for_item_available.'</div></div>';
          $my_result .= '<div class="wpdev_hint_with_text"><div style="background-color: #fff;" class="block_free datepick-unselectable datepick-days-cell"><a>'.$text_for_day_cell.'</a></div><div class="block_text">- '. __('Unavailable', 'booking' ).'</div></div>';
      if ($booking_legend_is_show_item_approved  == 'On') // __('Booked' ,'booking')
          $my_result .= '<div class="wpdev_hint_with_text"><div class="block_booked date_approved">'.$text_for_day_cell.'</div><div class="block_text">- '.$booking_legend_text_for_item_approved.'</div></div>';
      if ($booking_legend_is_show_item_pending  == 'On') // __('Pending' ,'booking') 
          $my_result .= '<div class="wpdev_hint_with_text"><div class="block_pending date2approve">'.$text_for_day_cell.'</div><div class="block_text">- '.$booking_legend_text_for_item_pending.'</div></div>';
      

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  2. Hi there ...

    Can I have different times on different days? Say Monday 9-12 and 13-15 but Weekend it's 9-12 and 13-15 AND 15-18?

    Thanks in advance
    Jimmy

  3. Hello one more time, and sorry for have too many questions.

    I have a problem by set the price per night and not per day. I already change that option in the Payment settings, but now my valuation days are not working because it is set by day and not by night. I need to set the valuation days by night and not by days.

    • Hello.
      You can configure "Valuation days" for having last selected day with zero cost (so its will be calculated like cost per night, in this case).

      - Please open the Booking > Settings > Payment page and be sure to set "cost per 1 day"

      - Then configure at the Booking > Resources > Cost and rates page by clicking on "Valuation days" cost like this:

      For LAST day = 0 $ per 1 day.

      Where "LAST" - its reserved term that defining last selected day.

      Watch it in this video guide https://wpbookingcalendar.com/help/valuation-days-cost-video-overview/

  4. Hi I have a problem with a function of the calendar plugin,

    We have the configuration by hour to hour(the user can't reserve 24h more than the actual hour of reserve), in the moment when the user select an hour in the form of the calendar, the common user who likes to escape the 24h rules changes their clock phone and the submit escape the rule.

    Thanks for you help

    • Hello.
      Sorry, I do not sure that clearly understood about this: "...escape the 24h rules changes their clock phone and the submit escape the rule..."
      Can you send screenshot of this issue and explain a little more about this. Thank you.
      Please send all this info to support @ wpbookingcalendar.com
      Kind Regards.

  5. Good morning again. I apologize beforehand for the questions, I am currently in active development revamping some of the forms and finding some unexpected problems.

    Theoretically, when I add in the form a field using a shortcode like [text visitors id:visitors ""], it should pop up in the advanced costs tab. It does for most of the fields, actually, so it's working there.

    But thing is that not all the shortcodes I add show up there, and I dunno if there's a logic or something I should know. I want to set up a few helper shortcodes to further customize the form, and I cannot have them showing up in advanced costs.
    One of them is visitors, I'd like it to be a simple text field (I use javascript to feed it the value)

    • I apologize for my dumbness, it's explicitly stated that only select boxes and checkboxes.

      Question dismissed.

  6. Hi,
    I'm trying to use fixed depositi method in payment section to book food basket or other service (not base on time slot or number of days, but based on number or visitors).
    I need to set a days limit booking, to avoid to book service on the same day or tomorrow. I need to book services min 2 days before. For example, If today is saturday, visitors can't book for sunday. If today is friday, visitor CAN book for sunday.
    How can I configure this option on a specific owner booking resource and not on Super Admin panel?
    Thank you.

    • Hello.
      1) You can define the cost for the "food basket", by using advanced cost at the Booking > Resources > Advanced cost page in Booking Calendar Business Medium or higher versions.
      In the Booking > Settings > Form page you need to have some checkbox, and then configure additional cost for selected option of this checkbox at the Booking > Resources > Advanced cost page. Please note if you need to have this costs depend from the number of visitors selections, so then you need to configure it like this:
      food = ( [visitors] * 50 )
      where 50 its cost per one visitor, [visitors] - name of visitors shortcode field at the Booking > Settings > Form page.

      Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
      Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/

      2) You need to open the Booking > Settings General page and in availability section set 2 days value for this option: "Unavailable days from today".
      Kind Regards.

      • Thank for reply.

        1) Ok I'll try soon this method! Do I must set "1 Day" or "Fixed Deposit" in Booking-Settings-Payment settings?

        2) I use MultiUser WPB version. Is "Unavailable days from today" available for resources owner? I woudl like to setup "Unavailable days from today" for single resource or for single owner account and not only in Super Admin panel.

        • 3) If I use "Fixed Deposit" in payment settings, day become "full" after first book and I can't book other food basket. How can I solve this?

          Thank you.

          • Hello.
            1) Better to set cost "per 1 day" at the Booking > Settings > Payment page.
            2) This option "Unavailable days from today" its global option at the Booking > Settings General page. You can define this option as super booking admin user, and its will apply to all booking resources.
            Unfortunately, ts does not possible to apply this option separately for the different booking resources.

            3) In usual configuration after visitor submit the booking for the specific day(s) these day(s) will become unavailable.

            If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity

            You can test it in the live demo here https://bl.wpbookingcalendar.com/
            Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/

            At this version possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But its possible to make booking only for FULL date, not a time slots (time slots in this version only saved as data into database, but do not apply to availability logic).
            Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

            Kind Regards.

            • Thank you, I hope you'll add "Unavailable days from today" to specific owner panel and not only to Global Settings. Each owner could have different booking date system and so it could be very usefull.

  7. Hi there

    I purchased the plugin (username: drorj) and installed in on our dev site
    I received the error message Uncaught TypeError: jQuery(...).datepick is not a function
    The error appears on client.js line 404 : jQuery('#calendar_booking'+ bk_type).datepick(

    Please advice

    • Hello.
      Please check this troubleshooting instruction: https://wpbookingcalendar.com/faq/loading-jquery-twice/

      Otherwise probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

  8. Is there any way I can have the booking calendar and form show only if the user is logged in?

  9. When I setup a drop down list in a Form such as "How many kids?" and set the five choices to "0,1,2,3,4" in the drop down list, the result provided in the approval email to me from the guest submission appears to be backwards. For instance if the guest selects "1", it returns "3" to me in the request for approval email I receive.

    I know I could revers the numbers in the creation list, but I would like the first default number to be 0, not 4.

    Please advise...
    Thank you

    • Hello.
      Can you send configuration of your selectbox from the Booking > Settings > Form page and send the link to your page with booking form, where you are having the issue.
      Kind Regards.

      • Currently my site is not live. I played with it again today and when I am setting up the forms I put in 0,1,2,3,4 for the drop down and save. These five choices are showing in the actual booking dropdown list of the page so it appears they are there. But when I select 2 and submit the booking, I as admin get a return booking of either 1 or 3. Its as if 2 is not there. For the moment I went back to a text box out of frustration.

        • I deleted the form and recreated it... At the moment and based on initial tests I think it is working now.

  10. Even after I choose the "form at the right side of the calendar" option in settings, it isn't reflecting in my actual website. What do I do about it?

    • Hello.
      Please do not forget to click on save changes button at the Booking > Settings > Form page, after resetting to show form at the right side of the calendar".

      Otherwise probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.
      Kind Regards.

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