Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi!

    I'm using Booking Calendar Business Medium.
    WP: 5.4.2.
    Theme: Divi 4.5.1
    Other plugins: Adminimize, Defender Pro, GDPR Cookie Consent, Hummingbird Pro, Smush Pro, Snapshot Pro, The SEO Framework, WPMU Dev Dashboard (all but Booking Calendar is latest version)

    In the overview of bookings, under "Booking dates" it says "30. november -0001, 03. august 2020".
    03. august is the date the object is booked, but where do 30. november -0001 come from?

    • Hello.
      Please open the Booking > Settings General page and in booking admin panel, please recheck that you have correctly configured the date format.
      Please try to re-select date format to some other and then Save changes.

      Otherwise try to update your version to the latest update 8.7.7
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      • Hi.

        I've tried re-selecting the dateformat to something else, save, and then re-select it back to the one I need to use. It didn't help. But there is nothing wrong with the date format.

        I'm just wondering what the "30. november -0001" is.

        The booking calendar plugin is now updated to latest version as well.

        • Hello.
          Can you send screenshot of Booking > Settings General page and screenshot of your issue to support @ wpbookingcalendar.com
          Thank you.

  2. Hi, we are using the plugin for one of our clients. I am wondering how to implement the following features:
    - can we set a cost per-person instead of day/night/hour?
    - can we set a limit on the number of people per appointment?

    Is it possible to do this? Thank you.

  3. Hello,

    Is it possible to include an ics file of the customer's appointment in the approval email? Thank you.

    • Hello.
      Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.
      Kind Regards.

  4. Something similar happens to me as to Line, under "Booking dates" it always says "November 30 -0001, November 30 -0001 23:59".

    or in the case of only choosing a day in the calendar "November 30 -0001"

    No matter the date format you choose, the date chosen in the calendar does not appear well when you make the reservation.

    I have version 8.7.7

    • Hello.

      Hello.

      Please open this file ../{Booking Calendar Folder}\core\wpbc-dates.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      ********************************

      if ( $start_end_time !== false ) {
          $start_time = $start_end_time[0];                                       // array('00','00','01');
          $end_time   = $start_end_time[1];                                       // array('00','00','01');
      
          if ( count( $only_days ) == 1 )         // add end date if selected 1 day only and times is exist
              $only_days[]=$only_days[0];
      } else {
          $start_time = array('00','00','00');
          $end_time   = array('00','00','00');
      }
      

      ********************************

      and replace it to this code:

      ********************************

      if ( $start_end_time !== false ) {
         $start_time = $start_end_time[0];                                       // array('00','00','01');
         $end_time   = $start_end_time[1];                                       // array('00','00','01');
      
         if ( ( '00' == $start_time[0] ) && ( '00' == $start_time[1] ) ) {       //FixIn: 8.7.8.8
            $start_time = array( '00', '00', '00' );
            $end_time   = array( '00', '00', '00' );
         } else {
            if ( count( $only_days ) == 1 ) {         // add end date if selected 1 day only and times is exist
               $only_days[] = $only_days[0];
            }
         }
      } else {
         $start_time = array( '00', '00', '00' );
         $end_time   = array( '00', '00', '00' );
      }
      

      ********************************
      Kind Regards.

      • Nothing, the problem is that when submitting the reservation, it does not send the data of the day, and when I only choose one day, it allows me to create the reservation (always with the data November 30, -0001) but when I try to do the reservation of several days, does not allow saving it in the BD since it sends duplicate the value (Error during inserting into BD - Dates
        [F: /wpbc-booking-new.php | L: 438 | V: 8.7.7 | DB: Duplicate entry 10-0000-00-00 00:00:00 for key booking_id_dates :: INSERT INTO www0_bookingdates (booking_id, booking_date, approved) VALUES (10, 0000-00-00 00:00:00, 0), ( 10, 0000-00-00 00:00:00, 0)])

        Best Regards

    • I temporary excluded page from cache, but I would like to know how to excluce iframe, js or other wpb components.
      Thank you.

      • Hello.
        You need to contact support of specific cache plugin, about the ability to exclude some elements from the caching.
        But as far as I can see, its will not be possible. Because booked dates integrated into the page as inline JavaScript code, and its can be excluded only, when you exclude full page from the caching.
        Kind Regards.

    • Hello.
      1) Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      2) Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind Regards.

  5. Hello!

    I'm using version Business.Small.SingleSite.8.7 and wordpress little bit older version of wordpress. I can't update at this point since updating breaks some of the components used in the website. My question is that is there a possibility to change the placements of the booking calendar elements? I need to add the month below the calendar too and I need to change the places of reserved and partly reserved descriptions below the calendar.

    • Hello.
      1) You can define how to show months in calendar (how many months and how many months in one row) in the Booking Calendar shortcode in options parameter.
      Please check more here https://wpbookingcalendar.com/faq/shortcode-booking-form/

      2) You can edit the titles of labels that is showing under the calendar at the Booking > Settings General page in form section.
      Kind Regards.

  6. Using WordPress 5.4.2 and Booking Calendar Version 9.Business.Medium.SingleSite.8.7.6

    When trying to edit the Season Filters by clicking on the edit button next to the filter in question it no longer takes me to the filters edit page but simply stays on the Season Filters list page. Therefor I can't edit the filters. Please advise asap.

    Thanks.

    • Hello.

      1) Try to update your version to the latest update 8.7.8
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl + Shift + J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.

      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      3) If you can not edit specific season filter, so then please try ti delete this season filter, and create new with with new details.
      Kind Regards.

      Kind Regards.

    • Hello.

      Unfortunately, if you are need to make the several specific number of bookings per the same timeslot at same date in SAME CALENDAR, its does NOT possible in any versions of Booking Calendar. Sorry. Please check my suggestion bellow.

      A) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      In lower versions of Booking Calendar possible to make bookings only for restricted timeslots.

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      B) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity

      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      We highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      _____________________________________________

      Suggestion! I can suggest that you can create the booking resource with specific capacity in Booking Calendar Business Large version for the each of your times and then have the independent own calendar for the each of your time slot for the reservation. Its mean that your visitors firstly, need to select the times in the selectbox, where will be list all your options.

      And only after that select the date and fill the booking form. Its can be look like this: http://bm.wpbookingcalendar.com/select-resource-2/
      ___________________________

  7. Hi there,

    The website I designed and working on: https://www.cambourneacupuncture.co.uk/

    We purchased the medium version after being advised.

    I am struggling to work out how we set it up for the new service.

    Originally we had one service which was 1 hour appointment which worked great! However the client is now also doing a 30 minute online consultation. So 2 different services, do we have to do as 2 separate calendars? If so how do we make sure that the times do not overlap as this is a 1 person business. Or if you say we can do on 1 calendar please can I have guidance on how to set that up?

    • Hello.
      1) Yes, you need to create new booking resource and then create new custom booking form with different times selection at the Booking > Settings > Form page. Check more about this feature here: https://wpbookingcalendar.com/overview/#custom-forms
      Watch it in this video guide https://wpbookingcalendar.com/help/custom-booking-forms-video-overview/

      2) And for ability to block dates/times, in both calendars, if some time was booked only in one booking resource (calendar you need to use aggregate parameter in the Booking Calendar shortcodes.
      Please check more here https://wpbookingcalendar.com/faq/shortcode-booking-form/
      Example:

      Booking resource A:
      [booking type=1 aggregate='3']
      Booking resource B:
      [booking type=3 form_type='custom_30min' aggregate='1']
      
      • That's great! Just done that and client is happy.

        1 more thing... How can we remove Pending & Partially Booked from the calendar and the key underneath?

        Thanks Jake.

        • Hello.
          You can remove some labels under calendar at the Booking > Settings General page in Form section.

          In the Booking Calendar Business Small or higher versions you can activate the “auto approval of all incoming bookings” at the Booking > Settings General page.

          Kind Regards.

Leave a Reply

Your email address will not be published. Required fields are marked *

4 × 3 =