Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hello,
    I have an issue with this plugin, the form fields for "name, email" and such are not functioning on a desktop, I can write into the fields on mobile phone or tablet, but on the desktop they do not react and I my cusstomers can't therefore finish the booking. Can I ask you where do you think the problem is?
    Thank you,
    Kind Regards.

    • Hello.

      Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

      Otherwise send the link to your page with booking form, where you are having the issue.

  2. Hi

    How can I change the pop-up text, when customers try to book more items, than availble? Now it says something like: "try choose fewer guests." I want that text changed for "We don't have that many canoes at that date. Please try to choose fewer canoes." But how?

    Is it in File Manager at my host? And if yes, which folder in WordPress?

    • Hello.

      You can make your customization inside of this file: ../wp-content/plugins/{Booking Calendar Folder}/inc/_bl/biz_l.php
      in this code:

      , 'message_verif_visitors_more_then_available' => esc_js(__('Try selecting fewer visitors. The number of visitors may be more than the number of available units on selected day(s)!' ,'booking'))

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  3. Dear,
    I'm trying to integrate with Stripe V3.
    My business scenario in my Bed&Breakfast is :

    1) guest books on the booking form
    2) guest pays at check out but we want to validate the credit card for the reservation and in case of cancellation we charge the card.

    Stripe supports :
    1) validation of creditcard
    2) creation of a customer and store card data for later charge.

    Can the integration with Booking Calendar / Stripe V3 support this scenario?
    Can this been customized so the scenario can be supported if not.

    Thanks for your answer
    Kind regards
    Luc

    • Hello.
      Unfortunately, such payment workflow is not supporting in the Booking Calendar, right now. Sorry.
      In case, if you want to make your customization of such Strip integration, you can do this inside of this file: ../wp-content/plugins/{Booking Calendar Folder}/inc/gateways/stripe_v3/wpbc-gw-stripe_v3.php

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  4. Hi!
    I have problems with latest version and would like to downgrade to the previous. How can I do that?

    The problem is that it is not compatible with Elementor plugin and this issue is causing that some blocks on the website disappear if the calendar shortcode is loaded on that page.

    • Previous versions of Booking Calendar is working in the same way as new one with elementor.

      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.

      Otherwise Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.

      Kind Regards.

  5. Does this plugin have any integration with Constant Contact or Mailchimp? I've searched through the FAQ's, but don't see anything. I'd like to have clients who schedule an appointment added to a specific segment of a mailing list.

    • Hello.
      Unfortunately, integrations with these services currently does not support by Booking Calendar plugin.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say, when this feature will be implemented. Sorry.
      Kind Regards.

  6. I'm buiilding a wordpress website for a client. Her business is themed parties. She wants website visitors to be able to book various package levels - and pay for them - through the website. Will your booking app allow online payments or do I need to integrate this with WooCommerce or another payment gateway?

    • Hello.
      Thank you for interest to the Booking Calendar.
      The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration, other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  7. Hi all my orders in Booking calender disapeared when i upgraded to the last upgrade, i am not shure what have happend

    Please i need help

    • Hello.
      1) You have to be sure that you have follow this instruction during update process to be sure in saving previos bookings and settings: https://wpbookingcalendar.com/faq/update-older-to-newer-paid-version/
      If this is the reason why it's does not show, so then the only way to restore previos bookings from the backup of your database, if you have such backups. Please contact support of your hosting about this.

      2) Also it's possible that you have configured the wrong options in filter toolbar at the Booking Listing page. Please reconfigure the filter toolbar to show all bookings instead of exist or current. Watch it in this video guide https://wpbookingcalendar.com/help/booking-listing-video-tutorial/

      3) Also please recheck that you have not deleted the booking resources from the Booking > Resources page. Because if you have deleted some booking resource, so then some bookings of this booking resource will not be showing.
      Open the Booking > Settings General page and click on this button "Find Lost Bookings" at the Help section.

  8. Hi, is there a way to send Title(descriptions) instead on value to email template/ overviews for form fields?
    Like we got a dropdown defined in form:
    [select* breakfast "Nice and fancy breakfast +$20@@NFB" "Regular Breakfast@@RB]

    And use this for the email template/overviews
    Breakfast Option: [breakfast]

    What customers get in emails is:
    Breakfast Option: NFB

    We would like to see:
    Breakfast Option: Nice and fancy breakfast +$20

    • Funny that your RequestForm here accepts and interprets Html! That should be possible...You can inject bad stuff!
      However, in my post I meant we use this shortcode:
      <!-- Breakfast Option: [breakfast] -->

    • Hello.
      Unfortunately, its does not possible in the Booking Calendar versions. Sorry.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say, when this feature will be implemented. Sorry.
      Kind Regards.

  9. Hi there,

    Is is possible to pull details from form such as first name / last name into the email response using shortcodes?

    I would like to start my email 'Dear [firstname], thank you for your booking...' and just wondering if this can be acheived?

    Many thanks,
    Kerry

    • Hello.
      Yes, it's possible. But you need to use this shortcode [firstname] at the "Content of booking fields data" form at the Booking > Settings > Form page, as well.
      So you can use all shortcodes in the emails at the Booking > Settings > Emails page, that you was used in the "Content of booking fields data" form.
      Kind Regards.

  10. We bought the Business Large version from you.
    Our customer has already defined his prices. For example, you can only reserve 3 or 7 days. For example, 3 days cost 574.00, 7 days 1043.00. How can you set this up with your booking system? Is this possible at all times?

    sorry for my bad English

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