Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Just discovered - the days are there but in white so invisible how can i change the colour?

    • Hello.
      I can see your dates as it's have to be in gray.
      Please be sure to use the latest update of Booking Calendar 8.7.10
      After this you need to clear the browser cache. Please do not use incognito mode, just clear browser cache. Please check more here https://clear-my-cache.com/en/windows.html

      Kind Regards.

  2. Hello,

    Is it possible to send an invoice after each payment in a reservation, not just the first one ?

    Thanks

    • Hello.
      Booking Calendar have no  internal invoice system. You will be need to  use some other plugin  for invoicing.

      Or you can reconfigure the email templates (at the Booking > Settings > Emails page),  for looking it like an invoice.

      For example,  you can  reconfigure the "Payment request" email  template at the Booking > Settings > Emails page,  and then  send this email (as invoice) for your visitors from  the Booking Listing  page.
      Kind Regards.

      • Yes, sorry I meant email (we send invoices as emails already, thanks to a previous advice of yours 🙂 ). But after the payment, not before. I can't find a hook for that (v 8.7.6).

        • Hello.
          Unfortunately, there is no such email template.
          You can use "payment request email template" at the Booking > Settings > Emails page, to configure in a way like you need.
          And then you can send it when you need, manually from the Booking Listing page by clicking on "Payment request" button.
          Kind Regards.

  3. Hi, I have seen that the Booking Calendar PRO plugin (WordPress) can Export the appointment data to CSV files.

    My question is if this export can be done with an automatic CRON process programmed from the Cpanel of my hosting. And how would the syntax of this CRON process be?

    Thank you very much

    • Hello.
      CSV export possible todo only manually from the Booking Listing page. Watch it in this video guide https://wpbookingcalendar.com/help/booking-listing-video-tutorial/

      But probably you was meaning export to ics file.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.
      Kind Regards.

  4. We currently use WooCommerce bookings but find it has some significant gaps. We are wondering if the product integrates with WooCommerce (for payments, integrates with orders and integrates with WooCommerce products?) Can you set custom buffers that ONLY get added if there is a booking? With the dynamic booking of multiple days, could I for example do a booking for every tuesday at 7-9pm for 8 weeks? Can I set custom rates during peak hours? (I noticed you can do custom rates on weekends). Can I tack a resource (room type) to a specific product (or service)? We are a community centre that rents rooms for various purposes.

    • Hello.
      >> We are wondering if the product integrates with WooCommerce (for payments, integrates with orders and integrates with WooCommerce products?)

      Unfortunately, the Booking Calendar does not support integration with WooCommerce plugin. Sorry.
      The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration, other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      >> Can you set custom buffers that ONLY get added if there is a booking? With the dynamic booking of multiple days, could I for example do a booking for every tuesday at 7-9pm for 8 weeks? Can I set custom rates during peak hours? (I noticed you can do custom rates on weekends). Can I tack a resource (room type) to a specific product (or service)?

      Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.

      Kind Regards.

  5. #ajax-sending-error

    When booking from the admin side I get an AJAX error: #ajax-sending-error
    The email sends OK and arrives at both booker and admin but the ajax error is annoying

    System:

    ### WordPress Installation ###

    Site Name: xxxx
    Home URL: https://xxxx
    Site URL: https://xxxx
    Version: 5.5.1
    Locale: sv_SE
    Timezone: Europe/Helsinki
    Multisite: No
    Permalinks: /%year%/%monthnum%/%day%/%postname%/
    WP Memory Limit: 40 MB
    WP Debug Mode: No
    Script Debug: No

    ### Active Theme ###

    Theme: Hestia - 3.0.5
    Child Theme: No
    Parent Theme: -

    ### Active Plugins ###

    WP Google Maps: 8.0.26
    WP eMember: v10.2.2
    User Role Editor: 4.56.1
    Really Simple SSL: 3.3.5
    Ultimate Addons for Gutenberg: 1.17.0
    Akeeba Backup for WordPress: 7.3.2
    Admin Tools Professional for WordPress: 1.3.1
    WPForms Lite: 1.6.2.3
    Booking Calendar: 8.7.10
    User Menus: 1.2.4
    Two Factor: 0.7.0
    Media from FTP: 11.14
    Simple Calendar: 3.1.33
    Simple:Press: 6.6.1
    Orbit Fox Companion: 2.10.0
    Email Reminders: 1.0
    Gutenberg: 9.1.1
    Watchful: 1.2.18

    ### Server Environment ###

    Web Server: Apache
    PHP Version: 7.4.9
    MySQL Version: 5.5.5-10.2.33-MariaDB-cll-lve
    Server Timezone: UTC
    Display Errors: No
    Memory Limit: 256M
    Upload Max Filesize: 50M
    Post Max Size: 64M
    Max Execution Time: 30
    Max Input Vars: 1000
    fsockopen: Yes
    cURL: 7.72.0
    OpenSSL/1.1.1g
    SOAP: Yes
    SUHOSIN: No
    WP Remote POST: Yes
    WP Remote GET: Yes

    Is this a known bug or have I missed something?

    Thanks

    Dominicus

    • Hello.
      Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

  6. Hi, shortcode [booking type=1 form_type='reservation' nummonths=2] does not show booked days on front end.

    It worked for years until last week so we are wondering what's happening?

    We currently use "Version 9.Business.Large.SingleSite.7.0 ", our server runs on PHP 7.0

    • Hello.
      If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the “Advanced section”, please be sure that you have not activated this option: “Allow unlimited bookings per same day(s):”. This option must be unchecked. If its checked, please uncheck it and update the settings.

      Also this option “Use pending days as available” must be unchecked, as well. It’s located at the Booking > Settings General page in Advanced section.

      If you still will have this issue, please recheck for the any cache plugins, like “WP Super Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind Regards.

  7. Hello,
    about changingdays.
    example to rent a holidayhome: person 1 want to rent from 1/11/2020 to 9/11/2020 and the next famly from 9/11/2020 to 15/11/2020 . is it posible that the first and the last day of a booking periode is a half day or double bookable?
    (the rules for us are the last day of the periode the renter must leave at last at 10 AM en the new can arrive from 4PM)

    kind regards

    Geert

    • Hello.
      Unfortunately, Booking Calendar does not support this re-captcha in the booking form.
      Currently plugin support only own captcha, that you can activate at the Booking > Settings General page in form section.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say, when this feature will be implemented. Sorry.
      Kind Regards.

      • The reCaptcha developers wrote in manual:

        "Add Invisible reCaptcha into any form

        Just call
        do_action(‘google_invre_render_widget_action’);
        anywhere before form closing tag"

        Can I add this feature to a some file Booking Calendar?
        If possible, which file?

        • Hello.
          I do not sure about this. Booking Calendar show the booking forms via shortcodes. In WordPress for showing some content via shortcode, it's require to return form as string, so it's not direct writing HTML form. For example in this file: ../{Booking Calendar Folder}/core/lib/wpdev-booking-class.php
          you can find this code:

                  $return_form = '<div id="'.$my_random_id.'" '.(($booking_form_is_using_bs_css=='On')?'class="wpdevelop"':'').'>'.
                                   '<form  id="booking_form'.$my_boook_type.'"   class="booking_form '.$booking_form_format_type.'" method="post" action="">'.
                                     '<div id="ajax_respond_insert'.$my_boook_type.'" class="ajax_respond_insert" style="display:none;"></div>'.
                                     $res.
                                   '</form></div>';
          

          this code return content of the booking form, but if you just add your code somewhere there, it's will not add your captcha to the STRING content of this form.
          Kind Regards.

  8. Hi,

    I have the forms set up however no matter what I try it is not showing the payment page after booking. I'm using stripe for payments but I can't find tutorials or forms for this issue anywhere.

    • Hello.
      1) Be sure that you have set cost for booking resources higher than 0 at the Booking > Resources page.
      2) Be sure that you do not deactivated the shoring of payment forms after the booking process at the options section at the Booking > Settings > Payment page.
      3) Be sure that you have activated the Stripe payment system at the Booking > Settings > Payment page.
      4) Be sure that you have configured the [bookingedit] shortcode correctly. It’s obligatory for the Stripe. Please check this FAQ instruction how to configure: https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/
      Kind Regards.

  9. Hi,

    I currently have the Business Small version and have set the booking form with [rangetime]. However, when a time such as 11:30 -12:30 is booked, the calendar overview in admin shows the booking as starting from 11:00. This makes it so that if there is a booking ending at 12:30 and one starting at 12:30, it looks like there is an overlap at within 12-1. Is there a way to fix this so that there are no overlaps?

    Additionally, is it possible to limit the range of time show in the calendar overview? For example it currently shows from 12am to 11pm, but I only need it to show from 8am to 6pm.

    Furthermore, is it possible to have different booking forms for the public versus the admin? My current booking form allows a selection of a given time and range, but when adding personally as an admin, I wish to be able to alter the time range as I wish.

    Thank you very much.

    Kind Regards.

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