Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2 and archive 3 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Hello team booking calendar,

    How do I change the text

    Wrong booking hash in URL. Probably hash is expired.

    I can't find it in the WP Booking Calendar Settings

    • Hello.
      Its possible to change only in the source code of plugin.
      Please open this file ../wp-content/plugins/{Booking Calendar Folder}/core/lib/wpdev-booking-class.php
      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code (its exist in3 different places):

      Wrong booking hash in URL. Probably hash is expired.

      Then fix this text.

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
      Kind Regards.

  2. Hello to the booking calender team,

    I have a problem with the plugin. We use the Avada theme and as soon as I activate the plugin, the menu slips down. I found out that a Javascript "cuts off" the unit. For example, the link in the menu has a line-height of 84px. When the plugin is activated, the "px" are truncated so that only 84 remain.

    What can I do to fix the problem?

    Here is a link: https://www.mwg-eg.de/gaestewohnung/

    Thank you in advance

    Translated with http://www.DeepL.com/Translator

    • Hello.

      Please note, the Booking Calendar is using the bootstrap 3.3.5

      If your some other plugin is using other version of bootstrap its possible conflicts , and execution same functions twice. Please note the different versions of bootstrap can be incompatible between each other.

      You can deactivate loading of bootstrap library by Booking Calendar at the Booking > Settings General page in Advanced section, by unchecking this option " Disable Bootstrap loading on Front-End " after expand of this section " Show advanced settings of JavaScript loading ".

      But its also be reason of not showing mouse over tooltips in the Booking Calendar at the front-end side.

      So please use this option carefully.

      Kind Regards.

  3. I am trying to find the google calendar settings. currently set up to manually add booking information to google calendar from the booking listing [add to google calendar]. Where is this setting stored so I can check / adjust or reset.

    • Hello.
      Currently possible to export bookings from Booking Calendar into the Google Calendar only via ics feeds. You can configure it at the Booking > Settings > Sync > “Export - .ics” page.
      Please watch more here https://wpbookingcalendar.com/faq/export-ics-feeds/

      Please read more about sync feature here: https://wpbookingcalendar.com/faq/#sync

      Export. Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      Kind Regards.

  4. Hello to the booking calender team,
    I need to use different mails for each resources I have.
    Is it possible? If it is, how?

    • Hello.

      In case if you need to have the different emails for the different calendars, then it’s possible only in the Booking Calendar MultiUser version with different users.
      In this version different activated regular users can have own booking resources and own configuration of emails.
      It’s means that booking resources that belong to specific user will have specific independent configuration of emails.

      In Booking Calendar MultiUser version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) https://wpbookingcalendar.com/overview/

      Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that the each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. You can read more about the initial configuration of the Booking Calendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      Watch it in this video guide https://wpbookingcalendar.com/help/multiuser-video-overview/

      Please test the live demo of Booking Calendar Multiuser version here: https://multiuser.wpbookingcalendar.com/
      Admin Panel of Multiuser version (here you can test several admin panels functionality): https://multiuser.wpbookingcalendar.com/admin-panel/

      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.
      Kind Regards.

  5. Hello,
    I am using booking calendar for my clients to book my services via my website. Via the ics export I sync these appointments to my google calendar so that I can see all appointments on my android phone calendar when I am on the road.
    HOWEVER, if a client changes or removes an apointment, it is not being updated in my google calendar. New appointments show up, but not the changes made to it in a later stage. Is this a setting problem or something else?
    Kind regards

    • Hello.
      Yes, it’s known issue.
      Booking Calendar support only import of new events from external sources. It’s doed not import or update events that already was imported. For example if you was changed or deleted the event in Google Calendar or other services, these changes will not be updated in the Booking Calendar. It’s can import only new events once.

      But during export from Booking Calendar to the other service the Booking Calendar is export always up to date ics feed in real time. And it’s depend from other service if such service will update own events based on this actual ics feed or not. But Unfortunately usually it’s does not updated. Sorry.

      We will add this feature to the TODO list about ability to improve it in future updates of plugin.

      Thank you.

  6. how to add dropdown dependency in booking form

    like if i have a select box with three option and i want value in next input box according to selected option

  7. Hi,

    I followed the procedure as written in the faq's, for adding a new user in wpbc multiuser (latest version).
    Everything works fine, but when I change the rights for the new user from 'administrator' to 'subscriber' in WordPress (I don't want them to be able to change any settings, only to make a booking), there is no bookingform in the dashboard anymore..
    When the new user logs in, only a blank WP dashboard (subscriber) appears without any form?

    Kind regards,

    • Hello.
      You need to log in with “super booking admin user”. Then open the Booking > Settings General page. And in right side of this page in “Plugin menu” section for the each menu item set minimum “user access right” as “Subscriber”. Then save Settings. Log out. And login wit your other “regular user”. Test it.
      Kind Regards.

  8. I would like to open demo panel.
    I have ERROR: Access from your IP address has been blocked for security reasons. Please contact the administrator.
    My IP (cutted)

    • Hello.
      Probabaly you was entered wrong login data (you just need to leave default values there).

      You can try to test demo after 3 hours.
      Kind Regards.

  9. When I change the status of booking from completed to refund but the refund action is not done on stripe.
    So synchronization for the payment happens only when the payment is done?
    In that case, should I refund on stripe first and change the status on booking calendar later?

    Thanks!

    • Hello.
      Please note, the Booking Calendar does not make the automatic refund of the payment from the Booking Calendar interface.
      You need to make manual refund process from the Stripe system, and only after this change the status of the payment for this booking in the Booking Listing page.
      Kind Regards.

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