Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. With advanced cost settings, is it possible to set a maximum value for the cost?

    For example - adding on a hot tub would be $75 / night with a maximum cost of $300 even if the stay was beyond four nights?

    Thanks in advance.

    • Hello.
      I do not sure that clearly understood.
      Do you need to set the different advanced cost at the Booking > Resources > Advanced cost page depending From selecting dates in different seasons.

      If yes, then it’s does not possible. Sorry. Advanced cost does not depend from seasons.

      If you need to set some additional cost for the booking, depending from selected options in the select-boxes or checkboxes in your booking form, so then it’s possible in the Booking Calendar Business Medium or higher versions.

      Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost

      Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/

      • Thanks for the reply - we're using Booking Calendar Business Medium, and I've added an additional cost checkbox for a hot tub.

        The formula I've used is (150+(([nights_count]-2)*25) to calculate out the price of the hot tub. This works great, but my client only wants to charge a max total of $300 even if the [nights_count] would calculate a higher value. Does that make more sense? I can do it in a spreadsheet by using the MIN formula - can that sort of thing be done here?

        Thanks!

        • Hello.
          Unfortunately such conditions does not possible to apply in advanced cost settings at the Booking > Resources > Advanced cost page. Sorry.
          We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.
          Kind Regards.

  2. I have a question about "emails" tab in settings. I am creating this for a business and the "to" and "from" section I put the CEO email. The email goes to him but I also want it to go to his personal assistant as well. The form only lets me put one email. How do I put multiple emails.

    • Hello. 

      You can define the comma separated emails in the field "to" or if you have activated sending copy of emails in these fields at the Booking > Settings > Emails page. 

      For example: 

      email1@server.com;othet-email@gmail.com

  3. Hey! I am not sure which version I need.
    For example: I have 3 different conference rooms that customers can book, but I need to create custom time slots for each conference room. And for each room I need to create his individual time slots.
    So I can't use the same form for every booking calendar.

  4. Hello,
    With booking calendar business medium using Stripe for payment, is it possible to return to different language successful or failed payment pages? Our site is in en, fr, de, gr
    Also, when testing a booking, in any language, I get the client side pending email in the proper language but I always get the approved email in english - even though I set both email types the same way with the [lang=fr_FR], etc..
    Thank you for your help.

    • Hello.
      1) From the payment system it’s does not possible to redirect to the page with specific language. Sorry.

      2) Relative emails. Please note, before approving booking or cancellation or sending payment request you need to select specific language for email in the Booking Listing page by clicking on Globe icon near specific booking and then selecting the language (locale), and after this clicking on approve (or other button) for sending email in specific language.

      Watch it in this video guide https://wpbookingcalendar.com/help/booking-listing-video-tutorial/

      • Thank you for your answer.
        Relative emails: we are not using the approval process as the booking is set when Stripe has approved payment.
        The approval email is sent automatically , systematically. So, no need for us to go to the Booking Listing page.
        Right now, in test mode, the pending email (that we won't use when we go 'live' - because the booking is never pending) is in the proper language of the booking page but the approved email is always in english...

        • Hello.
          Unfortunately, for the "automatic approval email" after approval from the Stripe system, it's does not possible to automatically detect the language.
          We will add this feature to the TODO list for having it in future updates of plugin, but I can not say, when this feature will be implemented. Sorry.
          Thank you.

  5. Bonjour
    de mon formulaire de réservation de mon site je ne reçois plus le demande de résa de mes clients sur mon back office ni dans ma boite mail
    ( peut être le fait d'avoir activer l anti spam sur ma page ?
    cordialement

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

  6. Good afternoon

    I have Booking Calentar Mulltiusuario but when placing the reservation the calendar does not appear, it only appears (Loading the Calendar)

    help me please with this error that appears?

    Thank you

    • Hello.
      1) Please be sure to use the latest update of Booking Calendar 8.7.10
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) After this please clear browser cache. And only after this please test your calendar.
      Please check more here https://clear-my-cache.com/en/windows.html

      3) Otherwise most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

  7. Dear developers,

    I am using booking calender for quite some time on sunsetmarch.nl. And it works like a charm.
    Now I got very excited with your new "Email Reminders" and I would like to integrate email reminders with my booking calendar and when I try to import my booking calendar just using the feature "Booking Calendar Import" I receive the following error message:

    Fatal error: Uncaught Error: Call to undefined function wpdebk_get_keyed_all_bk_resources() in /var/www/domains/sunsetmarch.nl/www/wordpress/wp-content/plugins/email-reminders/includes/wpbc/page-wpbc-import.php:1056.........

    And I don't understand what is going wrong.

    I am working with:
    wordpress 5.4.4
    booking calendar: 8.7.10
    email reminders: 1.0
    php: 7.3

    Best

    Ianuam

    • Hello.
      Please update the "Email Reminders" plugin to new update 1.0.1
      We just release it.

      Please check the help section at the plugin website https://oplugins.com/plugins/email-reminders/ on how to configure it.
      This plugin is under Beta status and still under developing, we will provide more helpful info about configuration of the plugin later.

      Kind Regards.

  8. Hello I already install the booking calendar, however, they did not select the days, I can select the days, why is this happening?

    • Hello.

      You have  inserted  the shortcode for only "availability calendar" [bookingcalendar type=1 nummonths=1]  instead of shortcode for booking form  [booking type=1 nummonths=1]

      Please open the page with  booking form for editing,  then remove the existing shortcode.

      After  this switch  from  the "Visual" view mode to  "Text" view mode your content editor.

      And then  reinsert  the Booking Calendar shortcode and test  it.

      You need to insert this shortcode: 

      [booking type=1 nummonths=1]

      Please note,  this shortcode  [bookingcalendar type=1 nummonths=2] is only  for showing availability calendar, without form,  where you can  not select  the dates.

      Please read more how easily insert booking form or availability calendar into a pages https://wpbookingcalendar.com/help/inserting-booking-form/ or how manually configure Booking Calendar shortcodes in content of your pages: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

  9. Hello, i'm working on a WordPress Multisite Network which have 5 differents website.

    We would like to use your plugin, but only on 2 website from that network. Are we supposed to use the Multi Site edition versions (usage on 5 websites) or can we go with the Developer edition versions (usage on 2 websites).

    I'm not sure if the name Multi Site editions means it's specialy designed for multi site network or if it's just a name.

    Can you help me with that ?

    Thanks !

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