Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi, we have upgraded from our Version 5.4 to 8.1 (business small).

    In all our calendar views the ressources are not in the same order like before - we had sorted them alphabetical by ressource-name, now they are sorted according to their ressource umber. Can I change this?

    Thank you, Frank

    • Hello.
      1) If you asking about the order of resources in [bookingselect ...] shortcode like in this example https://bm.wpbookingcalendar.com/select-resource/ so you can define specific ID of specific booking resource in specific order. Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      The same issue relative to timeline view, like in this example https://bs.wpbookingcalendar.com/timeline/ The order of booking resources you can define by specific booking resource ID in this shortcode.

      2) If you was asking about the order of booking resources in Booking > Resources page in admin panel, so then you can make this fix.
      But again, all this fixes, will be lost after next update of plugin, because during update of Booking Calendar plugin, all files of plugin is replacing.

      Please open this file ../{Booking Calendar Folder}/inc/_ps/admin/wpbc-resources-cache.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      public function get_sorting_params() { /* id bigint(20) title varchar(200) users bigint(20) cost varchar(100) prioritet int(4) parent bigint(20) */ //Default Params $sort_parameter = array( 'orderby' => 'id' // 'id' | 'title' | 'cost' - change sort of booking resources here, for example for Calendar Overview page , 'order' => 'desc' );

      and replace it to this code:

      public function get_sorting_params() { /* id bigint(20) title varchar(200) users bigint(20) cost varchar(100) prioritet int(4) parent bigint(20) */ //Default Params $sort_parameter = array( 'orderby' => 'title' // 'id' | 'title' | 'cost' - change sort of booking resources here, for example for Calendar Overview page , 'order' => 'desc' );

      Kind Regards.

      • Thank you , but this did not work, unfortuntely.

        I was mainly interested to sort the ressources in our backend, so I changed the code according to your recomendation. It is still the way it was. Do I have to force WPBooking to use this new code?

        Any other ideas?
        Thanks, Frank

        • Hello.

          Please log of, then login again and test it again.

          Also in case, if you are using the Booking Calendar Business Large or higher version, so in this case, booking resources is sorting by priority field (which you can change at the Booking > Resources page).
          Kind Regards.

          • That's strange.
            I double-checked: The code in my wpbc-resources-cache.php is clearly

            $sort_parameter = array(
            'orderby' => 'title' // 'id' | 'title' | 'cost' - change sort of booking resources here, for example for Calendar Overview page
            , 'order' => 'desc'
            );

            And logging off and on again did not change the behavior of the calendar view in the backend.

            Thank you for another idea
            Frank

            • Hello.

              Of course, if you have clicking on "Title" in booking resource table, its can make order of booking resources by different field.
              But default order, have to booking by "titles" if you was mad this fix correctly.
              Kind Regards.

  2. Hi,
    I am using Ver. 8.1 (Business Small, 03.01.2018), just upgraded from Ver 5.4

    We are using the "send email copy to admin"function to keep track who changed and who cancelled their booking when (because changes and cancellation are free only until a certain date).

    In Ver. 5.4 all those email copies were sent to the "standard admin email address" (booking-manager@my-site.com) we set in the "Admin Email for New Booking" form-page . In the new version only the "New Bookings" are sent to this email-address, all others (changes, cancellations etc.) are sent to the general admin email address of the WordPress installation (admin@my-site.com).

    Can I change this back so that all emails go to booking-management@my-site.com?

    And can I change the email header so that I don't have the long "Email Copy to frank...." header?

    Thanks, Frank

    • Hello.
      1) You can define all emails at the Booking > Settings > Emails page. Please recheck each email tabs at that page, and configure it as you need (you can activate or deactivate specific email templates).
      Please note, the copy of emails to admin is sending to the "From" email address from the each specific email templates at the Booking > Settings > Emails page.

      2) Relative subject.
      Please open this file ../{Booking Calendar Folder}/booking/core/any/api-emails.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      $subject = __('Email copy to', 'booking') . ' ' . str_replace( array( '<', '>' ), '', $to) . ' - ' . $subject;

      and remove or comment it.

      And again, disclaimer.

      Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      Kind Regards.

      • Thank you, I could fix the email subject in the copied confirmation mails with your help.

        Unfortunately I cannot change where the email copy is sent to.
        The copy of the first email (confirmation of the booking) is sent to the email address I set in the Email tab in WPBooking. However the confirmation of a booking change or cancelation is sent to a different address, the site-admin of our site.

        Can I fix that too?
        Thanks, Frank

        • Hello.
          The confirmation about approving, decline, etc... is sending to "From" email adresses of these email templates.
          The code relative this functionality here:
          $to = $this->validate_emails( $this->get_from__name() . ' <' . $this->get_from__email_address() . '> ' );
          in the same file ../{Booking Calendar Folder}/core/any/api-emails.php

          Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
          Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
          Thank you for understanding.
          Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
          Kind Regards.

          • Sure, I understand that.
            So this has changed from Ver. 5 to now, right? In Ver 5 all the confirmation emails were sent to the email-address we set in the "to:"-field of "new admin"-tab in mail settings. Since I cannot change the "from"-email (many of our clients have set up a filter for mails coming from us), I was wondering if this could be switched back to the old way.
            Thanks, Frank

            • Sorry, update 5.x.x was too ago, and from time was changed almost all code there.
              Currently copy of emails (to admin) is sending to "From" address for approval / pending /trash email templates.

              Only for the "New booking" email template which is sending to admin, you can configure any email address at the Booking > Settings > Emails > New (admin) page.
              Kind Regards.

  3. Hi, we have upgraded from our Version 5.4 to 8.1 (business small).

    One more question: It seems as if it is no longer possible to stop WPBooking from sending Emails to the clients when changing something. We usually edit the bookings (for example in the comment field) and don't send each edit to the client. When I deselect the "send emails" checkbox in the upper right hand side of the list view, it anyhow sends those mails.

    Is there anything I can do?
    Thanks, Frank

    • Hello.
      That checkbox only about sending or not sending emails about the new bookings at the Booking > Add booking page.
      In your case, you can deactivate the sending of emails on booking modifications at the Booking > Settings > Emails page.
      Kind Regards.

      • Sure, I understand that.
        So this has changed from Ver. 5 to now, right? In Ver 5 all the confirmation emails were sent to the email-address we set in the "to:"-field of "new admin"-tab in mail settings. Since I cannot change the "from"-email (many of our clients have set up a filter for mails coming from us), I was wondering if this could be switched back to the old way.
        Thanks, Frank

        • sorry, this answer went to the wrong thread - please ignore this one

  4. Just installed ver 8 of booking plugin (Free) with WordPress 4.9.1. Inserted code into page. From WP back end (admin) calendar shows and the form is visible, however, on the front end the calendar never appears but displays "Calendar is loading..."

    • Hello.
      Please recheck the header.php file from your actual theme.

      this file have to have this code:

      <?php wp_head(); ?>

      before this:

      </head>

      Its standard rule for the themes.

      That code allow to load the JS and CSS files for the plugins.

      For example you can activate the "default WordPress theme" to test how its working.
      Kind Regards.

      • Hi!
        I've just purchased the Business Small Developer Edition and have the same issue with "Calender is loading".
        Code snippet you've mentioned is part of my header/template, so it must be something else.
        Any idea?
        WP: 4.9.4
        BC: 8.1.2
        Best,
        Oliver

        • Hello.
          Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them. ~ You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.

          You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.

          If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

          If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

          Kind Regards.

  5. Hallo.

    I am a developer.
    I',m asking you for a pre-sale question.

    I have a client that wants a website with the same funcionality of the following:
    https://www.familyapartments.com/

    Is your plugin able to do it?
    Thanks a lot, best regars

  6. Hi
    I am using Host4Africa and WordPress is linked to this host. When I did my setup of Bookings the Calendar is linked to WordPress and not my host, how do I change the link to Host4Africa

    • Hello.
      Please note, the Booking Calendar its WordPress plugin, and its can be installed and used only at the WordPress websites. Its does not support other CMS.

      I still not really clear understand your question, but if its relative to setting DNS of your website, so then you need to contact support of your hosting about helping with configuration of your website in this case.
      Kind Regards.

  7. Hi There

    I am using the free version of booking calendar. I am trying to import a new calendar from my MacBook with icalendar but when I copy the url into the plugin it says WPBM error - could not download calendar.

    I am quite new to website developing so please could you try help me out! Thank you so much

    • Hello.
      Please firstly try to download this .ics feed via usual browser (paste into address bar in browser). Its for rechecking that this .ics feed is existing. If its does not exist, so please recheck that URL to it.

      Otherwise, please recheck this step by step guide with screenshots https://wpbookingcalendar.com/faq/import-ics-feeds/ how to import the .ics feed into the Booking Calendar.
      Thank you.

  8. Hi there,

    I am using the free version and I have synced a Google Calendar to my plugin. Is it possible to sync more than one calendar to the booking calendar plugin? For example, can I have a Google calendar and my Air BnB calendar at the same time?

    Thanks

    • Hello.
      1) Yes, its possible to import bookings from different sources via .ics feeds. You can insert import shortcode for Google Calendar into one page, and also you can insert the import events shortcode into other page, which will be relative to ics feed of Airbnb. So by doing this you can import bookings from different sources into one calendar (booking resource) at Booking Calendar plugin.

      2) Booking Calendar plugin is supporting

      - import of events via .ics feeds from Google Calendar ( or Airbnb or any other calendar that support .ics format, like iCal application)

      - and export bookings to .ics feeds (files), which possible to import in Google Calendar (or Airbnb, Booking.com, HomeAway, TripAdvisor, VRBO, FlipKey and any other calendar that uses .ics format ).

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.

      Now about export. Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      Kind Regards.

  9. Good morning,

    We recently updated your plugin on our intranet (Personal Singlesite 8.1) and realized booking details don't show anymore. On the previous version, whenever we rolled over a red date on a calendar (resource booked), we could see additional information like who booked the resource.

    I checked the settings, found a setting enabling the showing popover with booking details… but clicking on it makes no difference. I eventually checked the FAQ but could not find any answer.

    Could you help?

    Thanks very much in advance

    • Hello.

      You need to define correctly the "Content of booking fields data" form at the Booking > Settings > Form page.

      For example, if you are having the booking form configuration like this:

      <p>Last Name:<br />[text secondname]</p>

      so then at the "Content of booking fields data" form you need to have configuration like this:

      <strong>Last Name</strong>: <span class="fieldvalue">[secondname]</span><br/>

      Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
      Kind Regards.

  10. Hi, it's possibile insert module form before calendar?
    I bought Personal SingleSite 8.1
    Thanks in advance

    • Hello.
      Yes, its possible in the paid versions of Booking Calendar.
      You just need to remove and then insert the [calendar] shortcode at the Booking > Settings > Form page from the top to bottom of booking form configuration.
      Kind Regards.