Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2 and archive 3 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. with personal edition, can i configure my calendar with no more reservations for the same day at the same hour?

    • Hello.
      This functionality available in the Booking Calendar Business Small or higher versions.
      The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.
      Kind Regards.

    • Hello.
      Please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Otherwise please try clear browser cache and then test it.
      Kind Regards.

  2. Hi, I have "LiteSpeed Cache" plugin installed.
    I tried adding the exception to that page but didn't work.
    Then deactivated it and it worked.
    Thanks

    • Hello.
      You can try to delete all cached pages. Then activate this cache plugin. And then add the exception to the pages with booking forms.
      Kind Regards.

  3. hello
    im trying to link my wordpress calendar on my house website with a new website for my property that is for retreats.
    the new site is on wix.
    how can i sync up the calendar from this website with the calendar of that wix website?
    /Users/petawilson/Desktop/Screen Shot 2018-04-19 at 4.04.44 AM.png

    • Hello.
      Unfortunately Booking Calendar does not support import/export data from the WIX website.
      Sorry.

  4. Hello,
    is it possible to block 1 day after every booking and still let the customer choose check in and out time?
    Thanks

    • Hello.
      Yes, its possible in the Booking Calendar Business Medium or higher versions.
      In these versions (if you are using check in/out times (change over days) or timeslots in booking form), possible to define specific number of days/times as unavailable before or after the booking dates. check more here: https://wpbookingcalendar.com/overview/#unavailable-time-after-before-booking
      You can configure it at the Booking > Settings General page in "Availability section".
      Kind Regards.

        • Hello.

          1) If you wan to use change over days (and not the times bookings), so then its does not possible. Its because for do not having times intersections. Usually for change over days the check in/out times always the same (but your visitors can use some other fields for selection of estimate time of check in - this field will be saved to the DB as any other text field). Watch it in this video guide https://wpbookingcalendar.com/help/booking-calendar-video-change-over-days/

          2) But in case if you wan to use the different start and end time of booking each time, so then its more like selection of times for the booking. In this case, you need to deactivate the using of check in/out times at the Booking > Settings General page and use times fields at the Booking > Settings > Form page.
          Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.
          Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

          You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

          Kind Regards.

          • hey,
            most of it works, when I use the 2 suggestion. However, the first day of the booking has the wrong color and is still available.

            • Hello.

              The first and last day is check in/out dates, and its still available because its not fully booked.
              You can try to set one day before booking as unavailable at the Booking > Settings General page in availability sections, as well, if you need this.

              If you are using the timeslots in booking form, so then the bookings with specific times is showing with clock icon. If you need to change the color of these days, then check this: https://wpbookingcalendar.com/faq/set-partially-booked-dates-color-as-available/

              Kind Regards.

                • Hello.
                  Can you send the link to this page with booking form and screenshot of Booking > Settings General page.
                  Thank you.

                    • Hello.
                      Yes, you are right.
                      Its working fine, if you activated the check in/out times (change over days), but if you are using start time and end time fields in the booking form, so then there this issue (its because of restrictions when you are using timeslots, for prevent of blocking entire day).

                      So in your situation you need to make this small fix.
                      Please open this file ../{Booking Calendar Folder}/inc/_bm/lib_m.php

                      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

                      then find this code:

                                  if ( get_bk_option( 'booking_range_selection_time_is_active')  == 'On' )    $conditional_date = 0;  //If we are using check in/out times, so  need to block  also initial date
                                  else                                                                        $conditional_date = 1;  // Otherwise we do not need to  block  this date for times, booking,  becaseu its will be blocked by  check out date.
                      

                      and replace it to this code:

                                  if ( get_bk_option( 'booking_range_selection_time_is_active')  == 'On' )    $conditional_date = 0;  //If we are using check in/out times, so  need to block  also initial date
                                  else                                                                        $conditional_date = 1;  // Otherwise we do not need to  block  this date for times, booking,  becaseu its will be blocked by  check out date.
                      	        
                      // if we are using start time and end time shortcodes in the booking form, then $conditional_date = 0;
                      $conditional_date = 0;  //FixIn: 8.2.1.7
                      

                      Kind Regards.

  5. Hi!
    Sorry for the bother, but I can't really find how, while importing via .ics from an external calendar, to set the reserved dates as booked and not as pendent.

    Many thanks in advance,
    Gabriel

    • Hello.

      1) If you need to auto approve all imported bookings, so you need to be sure that you are using latest update Booking Manager 2.0.5
      and latest update of Booking Calendar 8.2
      You can request the new update of paid versions of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) Then you need to open the Booking > Settings General page and in "Auto cancellation / auto approval of bookings" section, set this option "Auto approve bookings during import" as checked.

      3) If you are having some issues with import in general, so then watch this video guide about how to start import of .ics feeds (events/bookings) into Booking Calendar: https://wpbookingcalendar.com/help/import-ics-feed-video-tutorial/

      Kind Regards.

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