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Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2 and archive 3 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Hi, Have installed the calendar via the plugin. At Bokings - Resources - I can add a new Resource in this case 'Life Coaching' but cannot then select it to edit. (Likewise with the other Resouces)

    Also at the Calendar Overview can select Resouce - Life Coaching - but nothing seems to work.

    https://www.neilbriankynaston.com/life-coaching/

    I need to configure 5 different Calendars with 5 Calendar specific forms and payment options.

    Please can you advise what I am doing / or not doing?

  2. Hi

    I have just upgraded to Small Business as I wanted to enable people to make repeat bookings, for the same time on multiple days, eg, 6pm to 11pm every Wednesday. However, I cannot make this work. Instead it books every Wednesday I select on the calendar but only applies the start time to the first day and the end time to the last day.

    The settings I have used are:
    Type of days selection in calendar: Multiple days
    Use time selections as recurrent time slots: [not selected]

    This is what I have on the form:

    Start time of event (including any set-up time)*:[select* starttime "08:00" "08:30" "09:00" "09:30" "10:00" "10:30" "11:00" "11:30" "12:00" "12:30" "13:00" "13:30" "14:00" "14:30" "15:00" "15:30" "16:00" "16:30" "17:00" "17:30" "18:00" "18:30" "19:00" "19:30" "20:00" "20:30" "21:00"]
    End time of event (including any clear-up time)*:[select* endtime "10:00" "10:30" "11:00" "11:30" "12:00" "12:30" "13:00" "13:30" "14:00" "14:30" "15:00" "15:30" "16:00" "16:30" "17:00" "17:30" "18:00" "18:30" "19:00" "19:30" "20:00" "20:30" "21:00" "21:30" "22:00" "22:30" "23:00" "23:30" "00:00"]

    Can you tell me where I am going wrong please.
    many thanks
    M

    • Hello.
      You need to activate the “Multple days seletion mode”, also you need to to set as checked this option “Use time selections as recurrent time slots”.
      It’s obligarory.

      After this make NEW booking and test it. (Old bookings will use start end end time for check in/out dates only).

      Kind Regards.

  3. My WP Calendar has 6 resources.

    each resource has an individual/unique price.

    If multiple bookings are created on the same day, the WP calendar does not calculate the price based on the next 'available' unit. It calculates the price based on the parent resource (priory 0), not the next available child resource (priority 1) which has a higher price.

    • Hello.
      If you have inserted the no form for “parent booking resource” with specific capacity, so daily cost will be from the parent booking resource,even if some booking resources (parent or child alresdy was booked).

      The costs for child booking resources helpful only in case, if you have inserted the booking forms separately
      for child booking resources separately.

      If you have inserted the booking form for parent booking resource, do then will be used cost only from the parent booking resource.

      Kind Regards.

    • Hello.
      1) Please check more here
      https://wpbookingcalendar.com/faq/0-error/

      2)Please try to update your Booking Calendar to the latest update.

      3) Recheck about any conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.

      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

      4) Recheck at WordPress >Settings General page that you have set correct url to your website. There must be exact url.

      5) Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

      Thank you.

  4. Hello,

    i have a question of setting up the booking form for one ressource in the plugin.
    I need to set up advanced costs, which belongs to the selected days in calender. If a user select more than 5 days, the specific advanced cost for an additional booking service shall be free.

    How can i set up this in a booking form with advanced cost for the wpbookingcalender plugin.

    Thanks for help

    best regards
    Jens

  5. Hello,

    We have been using your Booking Calendar for a Bed and Breakfast website and we have seasonal filters on the website which can be viewed here

    In the settings we only permit users to book stays for 3, 4, 5, 6, 7 nights so the minimum selection is 3 and the maximum selection is 7

    We have two seasonal filters:
    Low Season - 2nd Nov 2018 to 19th Dec 2018
    Christmas/New Year - 20th Dec 2018 - 3rd Jan 2019

    This works fine when the dates selected are within these parameters separately, but when you select dates that overlap the seasons (for example 19th Dec to 21st Dec) it goes to the cheapest rate. Is there a way to prevent this?

    • Hello.

      You need to create new season before Christmas from 13 to 19 of December. (Or several seasons for these days. Each day - its season where you have intersection with Christmas’s season. And then define different cost for these seasons.

      It’s means that Low season days must end at the 13 of December.

      So these seasons specifically for intersections of such Low and Christmas’s seasons.
      Kind Regards.

  6. Hi there,

    I have set up the booking calendar on several websites I use and all has been working fine unril recently.
    I don't receive emails when a booking is made. I am using gmail and it has been ok up until now..
    Any advise please 🙂

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Kind Regards.

  7. Dear Sirs,

    I am running the large business version of your plugin with a minor tweak so that I can display individual calendars for each user that logs onto the website. This all works perfectly and the users use the calendar to indicate when they are available (booking) to the owners of the website who can see all of the entries in the admin section.

    The only issue is that some users click on the calendar and then submit it to show their availability (booking) and then realise they have made a mistake and they need to adjust their availability (booking). At the moment to solve this I have a form that they fill in and we adjust the availability manually from the administration page. What I would like is for the user to be able to adjust their booking themselves. In a perfect world this would be by clicking on the date on the calendar that they had previously 'booked' and it would toggle to 'not booked' and then they could submit the change in the normal way. Alternatively, there could be a link that could take the user to a page that displayed their 'bookings' that were not yet confirmed and they could select which ones they no longer wanted and then save it that way and the calendar would be updated.

    I hope I have explained everything clearly and I hope you can either let me know when this could be added or where I would need to look within the code to start an additional customisation. (I appreciate you do not take on custom work.)

    I look forward to hearing from you.

    Kind regards,

    Ian

  8. We charge per night, not per day. I was able to edit under payments to make it per night.
    I want the checkout day to show as half day booked/half day available.
    I've checked the boxes to show as triangles, using squares but the check out day is still showing as a full box/booked. I tried keeping the cost per day and checking the box to remove the last day from the payment, but it removes the two nights,not just the last day. Really frustrated. Your explanations next to your checkboxes could use a little more explanation of what they mean/do.

    • Hello.
      1) If you have activate the “change over days” option, so it’s will work ONLY FOR NEW bookings. All old bookings have saved check in/out dates as fully booked. So you need to edit them if you need to have change over days in such old bookings. These bookings during editing will save new check in/out times and start and end days will be showing as change over days.

      You can create new bookings and then such change over days will be visible just after creation of booking.

      2) Usually if you have activated the change over days functionality you do not need to set chck out day as available. Because during making booking the check out day it’s already will be as chck out day for one booking and as check in day for other booking. That’s why such days showing with diagonal line.

      Watch it in this video guide https://wpbookingcalendar.com/help/booking-calendar-video-change-over-days/

      Hope it’s clear.

      If you still have some issue, please explain exactly what you want to get.
      In previous comment there was 2 solutions, but with change over days it’s different workflow pattern how it’s will be showing in the calendar.

      Thank you.

      • Additionly, please try to make tests bookings with different options to tests how it’s working after changing or activating some options.
        And you can tests the change over days functionality in action at the Booking Calendar Business Medium version here https://bm.wpbookingcalendar.com/

        Kind Regards.

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