Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2 and archive 3 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Hello! I purchased the Booking Calendar plugin for my current website. I have built a new website and need to move the plugin to the new site. How do I go about getting/installing the plugin I have onto the new site? Thank you!

  2. Hi,
    I have this bookingcalendar on my website. When someone enters a reservation, he gets the following message: ' could not instatiate email'. But the booking was correct.
    What can I do about it?
    Lies Robben

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.
      Kind Regards.

  3. Hello Booking-Calendar Team,
    I´m very interested in your plugin, but can I combine this Plugin with Booking.com? For example when someone booked on Booking.com does it block the date on my site as well?

    Best wishes
    Anna Stehr

    • Hello.
      Booking Calendar plugin is supporting
      - import of events via .ics feeds from Google Calendar ( or Airbnb or any other calendar that support .ics format, like iCal application)
      - and export bookings to .ics feeds (files), which possible to import in Google Calendar (or Airbnb, Booking.com, HomeAway, TripAdvisor, VRBO, FlipKey and any other calendar that uses .ics format ).

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.

      Export. Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      Kind Regards.

  4. Hello there...
    Is it possible for the hotel customer to buy some other items, together with renting the room?

    For example my hotel has some packages that the customer can buy, when he books the room. For example the customer to add a bottle of sampaign to be in the room by the time he arrives. There is al list of such things the customer should be able to buy.

    Is it possible to add such list, and when the customer pays, he pays for the room and for the extra things he choosed.

  5. Hello, I have installed the free version . The calendar is set up and works so far. But: With the attitude that only bookings can be made on Fridays, random days are indicated as free and some random days displayed as not bookable. although there are no bookings. how can this or how can I change that? I can not find any attitude.

    Another question: In which version can I specifically block certain days, means define them as not bookable (f.e. every third Friday)...

    Thanks!

    • Hello.
      1) Please open the Booking > Settings General page and in Availability section, please be sure that all options for "Unavailable week days" as unchecked - so its means available days.
      Otherwise probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

      2) The ability to define as unavailable specific days based on season filters possible in the Booking Calendar Business Medium or higher versions. Check more about this feature here: https://wpbookingcalendar.com/overview/#availability
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-calendar-video-season-availability/

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Kind Regards.

    • Hello.

      This issue because of CSS conflict with your actual theme. For fixing this issue, please open this file
      http://sikem.dk/FestiCity/wp-content/themes/betheme/css/shortcodes.css
      find these lines:

      /* Table */
      .style-simple table:not(.recaptchatable) th{background:none}
      .style-simple table:not(.recaptchatable) tr:first-child td{background:none}
      .style-simple table:not(.recaptchatable) th,.style-simple table td{border-width:0 1px 1px 0}
      .style-simple table:not(.recaptchatable) tr td:last-child,.style-simple table tr th:last-child{border-right:0}
      .style-simple table:not(.recaptchatable) tr:last-child td{border-bottom:0}
      .style-simple table:not(.recaptchatable) tr:nth-child(2n) td{background:none;}
      

      and replace it to this:

      /* Table */
      .style-simple table:not(.recaptchatable) th{background:none}
      .style-simple table:not(.recaptchatable) tr:first-child td{background:none}
      .style-simple table:not(.recaptchatable) th,.style-simple table td{border-width:0 1px 1px 0}
      .style-simple table:not(.recaptchatable) tr td:last-child,.style-simple table tr th:last-child{border-right:0}
      .style-simple table:not(.recaptchatable) tr:last-child td{border-bottom:0}
      /* .style-simple table:not(.recaptchatable) tr:nth-child(2n) td{background:none;} */
      

      Kind Regards.

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