Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2 and archive 3 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Hi,
    After I installed the paid versions and activated the plugins,I want to put the plugins Product key. But as per the your directions,there is no input box where I can enter the Key.
    You have mentioned the following directions to put the key:
    "You can enter it at the Booking > Settings General page after first initial installation of paid versions of Booking Calendar "
    Our website url is https://glproofs.com/grandvictorian
    Another problem: Though we have installed the paid version but it's still showing the "Upgrade" option and asking for the payment but why".

    Current version:
    Version: Business Large SingleSite 8.1.2
    Type: Business Large
    Used for: 1 website
    Release date: 13.02.2018
    Upgrade

    Need your urgent help to fix these issues.

    • Hello.
      1) We have checked and made manual registration of your version of plugin for this website. So no worry about this.

      2) The Upgrade tab at the Booking > Settings General page available just in case if you will need to make upgrade from your exist version to higher version (Booking Calendar MultiUser version) for discounted upgrade cost.

      If you will have any other questions, or need other help, please fill free to contact.
      Kind regards.

  2. Can you help me link my google calendar to my calendar so my appointments do not double book

    • Hello.

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.

      Now about export. Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      Kind Regards.

  3. Hi
    I insert the free version plug in and I followed your instructions but I don't see all the calendar, just the name of the days, monday, tuesday, wednesday etc.
    I thought there were the missing reservations but I don't know how to insert reservations from wordpress.

    Thank you in advance
    Paola

  4. Hi,
    I am new at WordPress.. I was so confused on wanting a simple plugin for booking.
    I was looking at Easy appointments, (Looks good?) Easy to set up.
    And bookly plugin. (Not high rated) Lots of features several reminders to send plus texting available.
    I have your program installed now and haven't tried anything yet.
    Can your program work with the ideas below?

    I am mobile, and I go to several locations,
    The way we did it before now is give each location a sign-up sheet.
    I want to list the events, on a page - then click on the event that would send them to a sign-up page.
    then the customer will choose 1/2 hr. - 45 min - 1-hr then send me an email or text to verify the appointment.
    I will send a mass email to all my old customers then they go to my new website
    and go to a button to BOOK NOW then name-address-phone number-notes?
    then they will get at least 2- reminder texts 1 or 2 days as a reminder, so I don't miss any appointments.
    Thanks
    Tom

    • Hello.
      Unfortunately, Booking Calendar does not work in a way as in your description. Booking Calendar is more resource(s) booking system than events bookings system with such mass sending emails to your customers. Watch more here https://www.youtube.com/watch?list=PLabuVtqCh9dwLA5cpz1p2RrZOitLuVupR&v=NR5pdYVkLhI

      Please note, with Booking Calendar possible that customers of your website, can submit bookings for available days. But its does not possible to send email from Booking Calendar to all your customers with info about some event (in terms of Booking Calendar its available date(s)) and then let the customer submit the bookings.

      The most close functionality is in the Booking Calendar Business Large version, but its still working in a different way than in your description. Sorry.

      If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity

      You can test it in the live demo here https://bl.wpbookingcalendar.com/
      Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/

      At this version possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But its possible to make booking only for FULL date, not a time slots (time slots in this version only saved as data into database, but do not apply to availability logic).
      Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

      Kind Regards.

  5. Any plans to fully integrate Outlook/iOS/Google calendars, so that availability can be read from and appointments can actually be written to those calendars?

    Should actually be a standard feature. See youcanbookmenow.

    Also, is the look/feel for the customer fully customizable via CSS?

    • Hello.
      Booking Calendar plugin is supporting

      - import of events via .ics feeds from Google Calendar ( or Airbnb or any other calendar that support .ics format, like iCal application)

      - and export bookings to .ics feeds (files), which possible to import in Google Calendar (or Airbnb, Booking.com, HomeAway, TripAdvisor, VRBO, FlipKey and any other calendar that uses .ics format ).

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.

      Now about export. Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      2) You can configure style of calendar by customizing calendar CSS skin. Please read more about this here: https://wpbookingcalendar.com/faq/change-skin-and-colors/

      Kind Regards.

  6. hello,

    at my cost hints i want €, but now there is $, how can i change that:
    9.Business.Medium.SingleSite.7.2
    WP 4.9.4

    • Hello.
      You can change currency that is showing in the Booking Calendar interface at the Booking > Settings > Payment page.
      Also you need to change currency in the each specific payment gateways in each payment tab at the Booking > Settings > Payment page.

      Additionally, if you have activated showing the "cost per days" in the calendar day cells, so then you need to define currency symbol that is showing in calendar day cells at the Booking > Settings General page in Calendar section.

      This workflow of changing currency, based on latest update of Booking Calendar 8.1.2
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
      Kind Regards.

  7. I cannot get my calendar to sync with this app. I am not sure, but it looks like the screen shots are out of date from where the app is and google.

  8. Is there any documentation on customizing the search form? I am trying to remove the [search_visitors] shortcode since it does not fit our application. If I just remove the shortcode the search just spins.

    Thank You in Advance,

    Scott

  9. hi I am using the free version for the past few years and have found it excellent however today I have noticed that the calendar has stopped working (just displays the shortcode on the page) and the Add Booking tab has disappeared from the left handside menu. Any suggestions?

    • Hello.
      Do you sure that you have activated "Booking Calendar" by "wpdevelop, oplugins" plugin ?
      Please recheck it at the WordPress > Plugins menu.

      Otherwise, Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.
      Kind Regards.

      • Hi yes it is definitely activated. I have tried deactivating all of the plugins but no success.I have always used this shortcode:[bookingcalendar type=1 nummonths=3 startmonth=’2015-05′] and it has worked fine. I have had no updates to plugins etc.Can't think of what has happened. Thanks for your suggestions.

        • Hello.
          1) Did you deactivate all plugins and activated default WordPress theme ?
          Please try todo this, so to have only activated Booking Calendar plugin and activated some default wordpress theme.
          2) Otherwise can you send screenshot of your configuration and screenshot of issue (may be I was misunderstanding about what exactly issue do you have) and link to the page with issue.
          Please send it to support @ wpbookingcalendar.com

          • Hi sorry to mess you about but I realised that the Booking Calendar has actually disappeared from the plugins list - so I went to reinstall it and it says that a version is already installed in my folder!
            This has been down for 3 days so I am wondering if it has something to do with the last upgrade - I am using a Divi theme.

            • Hello.
              Sorry, I do not sure about this.
              Please try to access to ../wp-content/plugins/ folder via FTP. Then delete any Booking Calendar folder (usually have “booking”name). And after this install Booking Calendar again.
              Kind Regards.

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