Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hiya looking to use this plugin on a website I'm building. I'm using custom post types for different rental homes and would like to include a booking calendar with each post made using this custom post types. Is there a possibility to automatically assign a booking calendar to a post like this?

    And does the booking calendar also takes translations made of that post using WPML into account? Thanks a lot for the info!

    • Hello.
      1) The ability to have independent calendars possible in any paid versions of Booking Calendar.
      Check more here https://wpbookingcalendar.com/overview/#booking-resources

      Please read firstly the general instruction about usage of paid versions of Booking Calendar: https://wpbookingcalendar.com/faq/general-usage-instruction/

      You can create the different booking resources (your properties or services - unique calendars) at the Booking > Resources page and then you be able to insert booking forms for each of your booking resources into the posts or pages. Please read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/help/inserting-booking-form/

      Unfortunately, its does not possible to create and include into your posts booking forms automatically. Its possible todo manually as in above description.
      Please check also this article, which can be useful for you https://wpbookingcalendar.com/faq/insert-booking-shortcode-into-any-place-of-site/

      2) For be able to use plugin in different languages, usually customers are using special translation plugins, like qTranslate or WPML on the same website!!!
      Booking Calendar support both of them. Please read more here: http://wpbookingcalendar.com/faq/several-languages/

      Also you can test live demos https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Kind Regards.

      • Okay so the best way to do this would just to include an extra field in my custom post type, that can include the shortcode for that particular booking.

        Great stuff, will definitely be looking into more details of this soon when the rest of the website is first built 🙂

    • Hello Hans, did you were able to get custom post types rentals sites get recognized or added to the Search Cache when the booking ID shortcode was added to a custom post type site? I am frustrating here... just booking IDs shortcodes that are on the regular posts or pages are recognized or added to the Search Cache 🙁

      • Hello.
        For ability to show “booking forms” in custom posts during clicking on “clear search cache” button, you need to be sure that you have inserted the shortcodes for booking forms into CONTENT of such custom posts, and do not inside of some custom fields or other sections.

        Also you need to be sure that you was not inserted the booking forms for these booking resources into other pages. So one booking form for specific booking resource (single or parent booking resource) into content of one custom post.
        Kind Regards.

  2. I don't seem to be getting an email notification to my business email address when a customer makes a booking. So I have to log in to my admin panel to constantly check for new emails. Im sure it must be in the settings but when I have gone through everything and done an email test, it doesn't come through.. I have paid for the small business booking calandar.

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Kind Regards.

  3. Hi,

    I am trying to setup the booing calendar, it is certainly not as easy as described and I expected! I bought the Large Business version mainly so I could use search availability for all properties, but am not able to get it to work. I have checked the suggestions provided but it is still not working. My search form is here : http://orlando.global1equity.com

    Also, is there a documentation with step by step instructions available for users?

    Hoping for some help soon

    • Hello.
      Here is step by step instruction how to configure search functionality.

      1) You need to create the booking resources at the Booking > Resources page.

      2) Then you need to insert into SEPARATE pages the booking form shortcodes for the "parent" or single booking resources (not child booking resources, if you having booking resources with specific capacity) into CONTENT of these pages (do not inside of some widgets or sidebars).
      So its means that you need to have several separate published pages with booking forms for the different parent or single booking resources.
      Please read more about parent and single booking resources here https://wpbookingcalendar.com/faq/capacity-concept/

      3) Now you can insert into some page the search form shortcode like this:

      [bookingsearch noresultstitle='Nothing Found.' searchresultstitle='{searchresults} Results Found']

      Its have to show the search results at the same page in Ajax request.

      OR

      If you need to show search results at the different page, so then you need to have search form shortcode like this:

      [bookingsearch searchresults='http://your-server.com/search-results/' noresultstitle='Nothing Found.' searchresultstitle='{searchresults} Results Found']

      where 'http://your-server.com/search-results/' must be correct URL to the page with your search results.

      then you need to open this page: http://your-server.com/search-results/ (your page of course)

      and insert into the content of this page this shortcode:
      [bookingsearchresults]

      4) Finally you need to open the Booking > Settings > Search page, check configuration of your search form and search results form and click on the "Reset Search Cache" button at the Search cache section.
      You have to see how many pages with booking forms are found.

      If you do not see found items so then its means that something wrong with insertion Booking Calendar shortcodes (booking form) into the CONTENT of post or page.

      Now you can test your search form functionality at the front-end side of your website.
      Its can look like in this live demo: http://bl.wpbookingcalendar.com/search/

      Check more info about showing search results here: http://wpbookingcalendar.com/faq/no-search-results/

      Kind Regards.

      • Thank you very much for your answer.

        This is exactly what I have done, step by step, and I have checked the FAQ no-search-results pages and checked all of those options. It is still not working!

        I want the search results to appear on the same page (Ajax).

        When I choose dates a small cirlce appears indicating it is looking but nothing more happens.

        This is my Search Cache - so you can see I have embedded the booking shortcode in 3 pages:
        Found: 3 booking forms inside of posts or pages :
        [Page ID=12] [Resource ID=13] http://global1equity.com/rental/?page_id=12
        [Page ID=18] [Resource ID=2] http://global1equity.com/rental/?page_id=18
        [Page ID=24] [Resource ID=1] http://global1equity.com/rental/?page_id=24

        Please help me!

        • Hello.
          You are hving this JavaScript error:
          search_form.visitors is undefined
          The visitors shortcode is mandatory field in the search form at the Booking > Settings > Search page.
          Please open it and insert it into the search form in a way like this: <label>Guests:</label> [search_visitors]

          you can set it as not visible field, and selected by default 1 visitor:
          <div style="display:none;"> [search_visitors]</div>
          Kind Regards.

          • Great - that works!

            I was actually also trying to figure out where to put max guests at each resource. I have them all as Single and when I look at the resourse list there is no space to put in max guests. I had seen it in your example.

            Thanks

            • Hello.
              Its will be available if you will activate this option "Set capacity based on number of visitors" at the Booking > Settings General page.
              Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/
              Kind Regards.

              • Thank you.

                One more question, I am not getting any [booking-info] returned with the search results. I read somewhere that the expert can only be taken from posts not pages, but that was an old posting. I hope you have fixed that since I have everything setup on pages, not posts. Please advice

                Thanks
                Margret

                  • Hello again,

                    I´m back to Error 0 again after I added in: add_post_type_support( 'page', 'excerpt' );

                    Not getting any results.

                    Please help

                    • Hello.
                      1) "0 error" message can appear when browser does not receive response from the server.
                      Please be sure that you correctly configured "WordPress Address (URL)" and "Site Address (URL)" at the WordPress > Settings General page. Its have to be the same DNS, where you submit the booking. check more here: https://wpbookingcalendar.com/faq/0-error/

                      2) Please recheck your error.log in your server configuration, about any relative errors.
                      If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

                      Kind Regards.

    • Hi,

      You have been so helpful! I very much appreciate it and you have helped me fix almost all the problems. The only thing I can´t figure out now is why the excerpt is only showing for my one property, but not the other two on the search result pages.

      • Hello.
        Please open the Booking > Settings > Search page then click on “Clear search cache” and after this try to make test searching.
        Kind Regards.

  4. Hi,
    How do i save the country/language settings for a reservation? It's possible to change the country settings by clicking the icon but not possible to really save this? So it is not possible to edit a reservation and inform the client per email with the correct language.

    • Hello.
      1) Please note, Booking Calendar is sending notification to visitor (like after approving of booking) in language of your actual admin panel. If you will change language of admin panel, so then plugin will send notification in this new selected language.

      2) Its possible to change language of such notification for specific booking by clicking on “globe” icon near specific booking and then selecting specific new language. After this you can approve/decline booking or send payment request.

      Unfortunately it’s does not possible to save such lansguge selection for specific booking for future usage. You will be need to change it when you need this.
      We will add this feature to the TODO list for having it in future updates of plugin.

      3) You can check how to see in what language was made booking in this faq article: https://wpbookingcalendar.com/faq/get-page-active-locale/

      And also you can check faq instruction how to have several languages here https://wpbookingcalendar.com/faq/several-languages/

      Kind Regards.

  5. Okay thank you the workarround with changing admin panel works, but it's not ideal. So i hope a future update will improve this.

    Other question:
    Is it possible to change the next month click. Currently the calendar increase with 1 month, i would like 3 months.
    Do i need to do this with a Jquery solution?
    TY!

    • Hello.

      You can make this fix in JavaScript file of Booking Calendar plugin.
      Please open this file ../{Booking Calendar Folder}/js/client.js

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      stepMonths: 1,

      and replace it to this code:

      stepMonths: 3,

      Please do not forget to clear browser cache before testing these changes.
      Also please note, you will be need to make this fix after each update of plugin, because during update process, all files of plugin is replacing.

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      Kind Regards.

  6. Hi,

    Thank you for the great plug-in. It works perfect, except one thing: I am unable to edit a reservation in my admin.

    When hovering the date of a booking/reservation the mouse pointer becomes a hand, indicating that I can click and edit the date. But nothing hapens and at the bottom of the browser window (Chrome Windows 10) it says: "javascript:void(0)".

    Can dates only be edited in paid versions?

    Thank you and have a great day.

    • Hello.
      1) Yes, the ability to edit exist bookings possible only in the paid versions of Booking Calendar. Please check more here https://wpbookingcalendar.com/overview/
      2) In the Booking Calendar Free version you can delete exist booking and then create new one with new details.

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

  7. Hello ! I've been using your plugin for years without problems and my clients are happy using it. There is one problem that occurs now when a user makes a booking request through http://www.baran.is website (http://www.baran.is/orlofshus/thverlag-2-fludum/). Anything that the user inserts into the fields (name, phone, email etc.) does not appear in the backend, everything is empty !
    Can you please help me solve this problem ?

    • Hello.
      In some very old versions of Booking Calendar Together with new WordPress updates possible such issue.
      Please update your version to the latest update of Booking Calendar.
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
      Kind Regards.

  8. Hello,

    I have bought the Personal Calendar to organize Seminars.

    In regards to the Timeline:
    Is it possible to increase the font size of the month in the Timeline or change the month's position to the top left table cell?
    Some of our elderly participants might have some difficulty determining which or where to find what month it is.

    Kind regards,
    C

    • Hello.
      To increase font size, please make this fix.
      Please open this file ../{Booking Calendar Folder}/css/timeline.css

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      .wpbc_tl_frame_dates .wpbc_tl_day_cell.wpbc_tl_day_cell_header .day_num, .wpbc_tl_frame_dates .wpbc_tl_day_cell.wpbc_tl_day_cell_header .day_week { width: auto; padding: 0px; text-align: center; font-size: 10px; }

      and replace it to this code:

      .wpbc_tl_frame_dates .wpbc_tl_day_cell.wpbc_tl_day_cell_header .day_num, .wpbc_tl_frame_dates .wpbc_tl_day_cell.wpbc_tl_day_cell_header .day_week { width: auto; padding: 0px; text-align: center; font-size: 12px; }

      Please do not forget to clear browser cache before testing these changes.

      Kind Regards.

      • Thank you very much!

        It helped to read the days more easily.

        Is there a possibility to increase the font size of the current month that is displayed as well?
        Or maybe change the height of the table cell to get more space to increase the font size of the month?

        Kind regards.

              • Hello.

                Please open this file http://www.globart.at/wp-content/plugins/booking.personal.8.1.1/css/timeline.css?ver=8.1.1

                1) Find this code:

                .wpbc_tl_table .container-fluid .col-md-12 { height: 44px; overflow: hidden; position: relative; }

                and replace it to this code:

                .wpbc_tl_table .container-fluid .col-md-12 { height: 70px; overflow: hidden; position: relative; }

                2) then find this code:

                .wpbc_tl_frame_dates .month_year { color: #C32; font-size: 9px; /* font-size: 22px; */ font-weight: 600; margin-left: 2px; margin-top: 30px; /* margin-top: 40px; */ padding: 0; position: absolute; /* width: 130px; */ width: auto; word-wrap: inherit; }

                and replace it to this code:

                .wpbc_tl_frame_dates .month_year { color: #C32; font-size: 18px; /* font-size: 22px; */ font-weight: 600; margin-left: 2px; margin-top: 30px; /* margin-top: 40px; */ padding: 11px 0; position: absolute; /* width: 130px; */ width: auto; word-wrap: inherit; }

  9. Dear !
    We are working on the Business Medium version.
    We have in our company 4 conference rooms and two coaching rooms there can be booked via this Booking system. Now we need to be able to have two automatic email structure depending on if you are booking a conference room or a coaching room. When you are booking a conference room we need to have an email there contain one type of message and when you book a coaching room the email contain another type of info.
    Is that possible in your system ?

    Kind regards
    Per

    • Hello.
      Its possible in the Booking Calendar MultiUser version.
      In this version, you can activate 2 independent booking admin panels for 2 WordPress users (or more), and then configure own email templates (and other data , like forms or payment forms), for booking resources of each such users. So one user can have booking resources for conference rooms, and other user can have coaching rooms - booking resources at the Booking > Resources page. And each user can configure own emails at the Booking > Settings > Emails page.

      Please read more about this here: https://wpbookingcalendar.com/overview/#booking-admin-panels

      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.
      Kind Regards.

  10. Hi !
    First your plugin is great ! 😉

    Is there a way to automatically send an Email to people who booked a room, for example 72 hours before the booking, to be sure they don't forget it ?

    Thanks a lot for your help

    • With this version Version 9.Business.Small.SingleSite.7.0

      • Hello.
        Currently this is not possible in actual versions.
        This feature exist in our TODO list, and it will be available in some future updates of plugin.
        Hope its will be available ASAP.
        Kind Regards.

        • Thanks for your quick answer !

          Indeed it could be a good update.
          Kind regards
          Mathieu