Support Archive (4)

Important!!! Check actual Support Forum, if you need to ask a Questions.

Marcel on 02/02/2018 at 21:17 said:

Hi. Any possibility to change the size of my calendar?
My shortcode is: [bookingcalendar type=1 nummonths=1]
- Support on 02/02/2018 at 21:20 said:
  
  Hello.
  You can define it in the options parameter of Booking Calendar shortcode. Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/
  
  Kind Regards.
  - Marcel on 03/02/2018 at 19:56 said:
    
    thank you so much. last question: can I change the space between the months when my shortcode is [bookingcalendar type=1 nummonths=3]
    - Support on 03/02/2018 at 19:58 said:
      
      Hello.
      It’s will require css customization. Please send the link to the page with your calendar.
      Thank you.
      - Marcel on 03/02/2018 at 21:07 said:
        
        https://hochzeitsfotograf-leipzig.eu/preise/
        
        thank you so much
        
        Support on 03/02/2018 at 22:13 said:
        
        Hello.
        Please make this fix.
        Please open this file https://hochzeitsfotograf-leipzig.eu/wp-content/plugins/booking/css/client.css
        
        ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )
        
        then add this code to the bottom of this file:
        div.months_num_in_row_3 .datepick-one-month { width: 32.333333333333333%; margin:0 0.5%; float: left; }
        Please do not forget to clear browser cache before testing these changes.
        
        Kind Regards.
Pieter Oud on 03/02/2018 at 10:44 said:

Hi!
I tried to search it but could't find the proper answer.
I'm using the medium business type now.
is it possible to set a 'no payment upfront' option for 1 of my objects?
most of my objects needs to be payed upfront, but some are bookable without payment upfront.
Thanks in advance
- Support on 03/02/2018 at 11:38 said:
  
  Hello.
  If you will set the cost for the booking resource as 0 at the Booking > Resources page,
  so then in this case, the payment form for this booking resource (calendar) will not show up after submit of booking, because cost of booking == 0.
  Kind Regards.
Jamie Dean on 03/02/2018 at 11:52 said:

Hello,
Great support, thanx a lot 🙂
Yury on 03/02/2018 at 18:55 said:

Hi, such a mistake when working with the theme- https://themeforest.net/item/wp-residence-real-estate-wordpress-theme/7896392?s_rank=6, does the search work on a dream? What can be the conflict with your plugin? We checked this plug-in! Thank you
- Support on 03/02/2018 at 19:58 said:
  
  Hello.
  The Booking Calendar have own search availability system. It’s can not use search forms from other themes.
  
  Check more about this feature here: https://wpbookingcalendar.com/overview/#search
  
  Watch it in this video guide https://wpbookingcalendar.com/help/search-availability-video-overview/
  
  If you are having an issue with searching, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/no-search-results/
  
  Kind Regards.
Margret Jamchi on 04/02/2018 at 17:26 said:

Hi

I want guests to choose if they want to heat the pool for an additional cost per day. I setup the additional cost and made a checkbox I want them to check if they want the pool heated: Check this box if you want the pool heated for $35 per day. So if they check the box the pool heat times number of days they are staying calculates the charge for the pool heat and that works fine, but when I try to submit the form without this box checked I get this message: This checkbox must be checked. I just want this to be 0 additional cost if they don't want the pool heated.

Please help
- Support on 04/02/2018 at 17:49 said:
  
  Hello.
  
  You have set your checkbox as "required field" at the Booking > Settings > Form page.
  Please replace checkbox configuration from
  [checkbox* ... ]
  to
  [checkbox ... ]
  
  Just remove * symbol.
  Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
  Kind Regards.
  - Margret Jamchi on 04/02/2018 at 18:37 said:
    
    Thank you very much for your quick reply!
John Gregg on 04/02/2018 at 21:25 said:

1) I can not see ADD NEW CUSTOM FORM page on settings form page. and i have just paid for this version? Whats up? what am i doing wrong?

Version: Business Medium SingleSite 8.1.1
Type: Business Medium
Used for: 1 website
Release date: 01.02.2018
- Support on 04/02/2018 at 21:35 said:
  
  Hello.
  1) Please be sure that you have installed the Booking Calendar Business Medium version correctly.
  You need to deactivate any previous Booking Calendar versions and then upload and activate the Booking Calendar Business Medium version. Please check more here: https://wpbookingcalendar.com/faq/upgrade-from-free-to-paid-version/
  
  2) Then at the Booking > Settings > Form page you will be abale to create new custom forms.
  Check more about this feature here: https://wpbookingcalendar.com/overview/#custom-forms
  Watch it in this video guide https://wpbookingcalendar.com/help/custom-booking-forms-video-overview/
  
  Kind Regards.
  - John Gregg on 06/02/2018 at 15:21 said:
    
    Hi, Still no luck.
    I deactivated Free version, and de installed.
    I deactivated the Business Version and deinstalled.
    I reinstalled the business version, activated.
    
    I confirm Business version is installed, and i cannot see a CUSTOM FORM option in the FORMS menu.
    What can i do/check to see what is wrong?
    John
    - John Gregg on 06/02/2018 at 15:30 said:
      
      Version: Business Medium SingleSite 8.1.1
      Type: Business Medium
      Used for: 1 website
      Release date: 05.02.2018
    - Support on 06/02/2018 at 15:36 said:
      
      Hello.
      Can you send screenshots from the Booking > Add booking page and from the Booking > Settings General page (full page), and WordPress > Plugins page to support @ wpbookingcalendar.com ?
      
      Thank you.
      - Support on 06/02/2018 at 16:32 said:
        
        Hello.
        Just for other users.
        Please open the Booking > Settings General page and in form section, please be sure that "Simple Booking Form" option was UNCHECKED.
        Kind Regards.
John Gregg on 04/02/2018 at 21:30 said:

1) Is there any way that I can somehow use the saved customer information like Name and Email address to send out a blast message to all people who have stayed in my properties. Can I somehow connect a CRM program to some tables to read those who have left their contact information? Would any ideas be very welcome? THe idea is i want to be able I would like to be able to select previous people who rented and send a message to everybody to return and maybe I give them a discount?

2) Can I edit the email template using some other program that has more HTML capabilities? If so where is the files and what tool could I use?

John
- Support on 04/02/2018 at 21:38 said:
  
  Hello.
  1) No, there is no options to coonext other CRM system to Booking Calendar, yet.
  the bookingd data about previous bookings saved into the wp_booking and wp_bookingdates table in your databse. Please note, the booking data saved in specific Booking Calendar format.
  
  2) You can edit email content using HTML at the Booking > Settings > Emails page. Just be sure that you have set email format as HTML.
  You can edit also email template file. You can override this email template in this folder ..../{Booking Calendar Folder}\core\any\emails_tpl
  
  Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
  Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
  Thank you for understanding.
  Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
  
  Kind Regards.
  - John Gregg on 06/02/2018 at 16:33 said:
    
    Hello.... follow up.
    2) The problem i see is that non of my enhance HTML editor options are in your editor options... is there any way to allow your HTML editor to also have access to enhanced HTML editor features? Is your editor very very basic? I want to make the email look much more professional. What would you're recommendation be?
    
    Is the only recommend that you would edit the template with another editor?
    Thanks
    John
    - Support on 06/02/2018 at 16:35 said:
      
      Hello.
      Please open the Booking > Settings General page and in form section, please be sure that "Simple Booking Form" option was UNCHECKED.
      Kind Regards.
Dave on 05/02/2018 at 18:26 said:

How would I show the terms and conditions in a lightbox/modal window.
- Support on 05/02/2018 at 18:38 said:
  
  Hello.
  Such configuration possible to have in the paid versions of Booking Calendar.
  You can use this code:
  <p>[checkbox* term_and_conditionuse_label_element "I Accept "] <a href="http://server.com/terms/" target="_blank" rel="nofollow">term and conditions</a></p>
  You have to see CHECKBOX then text "I Accept" and then link "term and conditions"
  Please note, this link will open the terms and conditions in new browser window.
  
  For opening this info in modal window, you will be need to use some JavaScript or CSS relative to your theme components.
  Please read more about how to open links in popup windows here: https://wpbookingcalendar.com/faq/popup-booking-form/
  Or check more here https://stackoverflow.com/questions/24235097/launch-modal-window-on-link-click-bootstrap-3
  Kind Regards.
  - Dave on 05/02/2018 at 21:07 said:
    
    the bootstrap modal worked great. thanks!
    - Support on 05/02/2018 at 21:13 said:
      
      Good to know that it’s works for you.
      Kind Regards.
Victoria on 06/02/2018 at 00:49 said:

Hi we have booking calendar medium and cannot edit our bookings at the moment.

When you click on an individual booking and click edit, the profile appears empty and does not give the option if editing anything, especially the date. We used to be able to edit bookings.
- Support on 06/02/2018 at 08:37 said:
  
  Hello.
  Please be sure that you have correctly configured the booking form at the Booking > Settings > Form page.
  If for this booking was used some custom booking form, so then you can switch the custom booking form at the Booking > Add booking page in Actions toolbar.
  Also for specific booking resources you can set specific custom booking form as default at the Booking > Resources page. Watch it in this video guide https://wpbookingcalendar.com/help/custom-booking-forms-video-overview/
  
  Otherwise, its probably, its because of conflict with some other plugin or actual theme.
  Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
  If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
  We just need to find the reason of this issue.
  
  Kind Regards.
  - Victoria on 12/02/2018 at 00:34 said:
    
    Hi
    
    Please note that this is the 5th major issue we are encountering with this plugin, and it has been a major problem for us since we bought this version.
    
    We are not happy at all.
    
    We will be removing it from our page.
    - Support on 12/02/2018 at 08:59 said:
      
      Hello.
      Its seems just because of mis-configration of plugin, if any other plugin apply own CSS to booking form.
      1) For example, if you have created some new custom booking form at the Booking > Settings > Form page, and then receive the booking for this custom booking form at front-end side, but do not assign this custom booking form as "Default" custom booking form for this booking resource at the Booking > Resources page, so then system will load fields from "Standard" booking form, and if you have different fields than in your custom form, so then during editing you will not see info in this fields, because its different form and fields.
      How to resolve.
      - Please recheck if you are using custom booking form for this booking resources at the front-end side.
      - if you are using custom booking form, so then please open the Booking > Resources page and set for specific booking resources as default this specific custom booking form. Save changes.
      
      2) Otherwise, its possible that some other plugin apply with own CSS to the booking form, and you do not see content of fields, because color of text can be the same as background color of fields. For resolving this issue, you can sent the link to this page and we will check what is the reason of issue, or you can try this procedure for finding reason of an issue. Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation. If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again. We just need to find the reason of this issue.
      
      Thank you.
Bret Johnson on 06/02/2018 at 00:58 said:

Hello,

We are using Business.Medium.SingleSite.7.0.Beta.10 for a single vacation rental. The calendar displays overlapping reservations where one party will check out and another will check in. We use the cost tooltip on mouse hover for available days, and want to disable this on the checkout day if there is already a reservation for check-in later that day.

Is there a way to do this?
https://olympicfoothillslodge.com/book-now/

Thank you!
- Support on 06/02/2018 at 08:44 said:
  
  Hello.
  Basically system does not show mouse over tooltip, when on the same already exist check in booking and check out bookings. I was made test booking from 14 to 16 of February. And at 16 of February mouse over tooltip is not showing, because on 16 of February already start other booking.
  
  But in 14 of February the cost hint is showing, its because there is no any check out booking at this date, in other words, you can still select dates from 13 to 14th of February, and that's why the popover tooltip with cost hint is showing at 14th of February.
  Kind Regards.

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Support Archive (4)