Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Do you have video that explains how to set who is the ADMIN?
    ON these email buttons when i set it to:
    Copy to admin Copy to admin Enable / disable sending copy of this email notification to admin

    It is going to the wrong email user? WHo is the ADMIN email where is that set?
    Thanks
    John

    • Hello.
      The copy of emails, like after approving of booking is sending to “From” email address that you saved at the Booking > Settings > Emails page for Specific email template.
      Kind Regards.

  2. Sorry question is WHO IS ADMIN?

    I know the FROM address but when you ask COPY TO ADMIN? where do you set the ADMIN adress...
    I assume this option is so that the Administrator can save a copy of what the send to the customer.

    I just dont understand how you set the email adress of ADMIN?

    • Hello.
      In plugin exist configuration of sending email about new booking to admin - it’s “New (admin)” email template. There you can configure to and from emails.

      Also you can configure separate email template for sending to Visitor who created new booking. There you can define From email address. And “to” email address it’s filed in the booking form that filled by visitor.

      Email template about approving/ setting booking as pending / move to trash , etc ... it’s emails that are sending to visitor - “to” email address from booking form. In these email templates you can define From email address.

      You can also activate sending copy of such emails to administrator. System by default take “From” email address as email adresssof admin. So copy of these emails can be sent to “From” email adress.
      Kind Regards.

      • "in plugin exist configuration of sending email about new booking to admin - it’s “New (admin)” email template. There you can configure to and from emails."

        I get it... but what is purpose putting a FROM in the New (admin) email template? The from is FROM the Calendar program.What do you expect a person to fill in on the FROM field of the New (admin??

        That is why i asked your who was ADMIN... if you could define an email address of WHO was admin... you could send the owner of the calendar plugin an email also... For instance... i wanted to yous Sales@casaxelha.com as the FROM, but Admin to be admin@casa xelha.com

        • Hello.
          In most websites the email address in "From" field it's administrator email of the website. That's why is not exist "To" field near "Send copy to admin" check box in some confirmation emails: "Approved/Pending/Trash/Deleting/Payment request". The first reason, its because all these emails are sending after action from admin.
          We will improve this feature in future updates of plugin, for having additional "To field".
          Kind Regards.

  3. let me add... this question too...

    in each of the email templates:

    "Enable / Disable Enable / Disable Enable this email notification
    Copy to admin Copy to admin Enable / disable sending copy of this email notification to admin"

    WHO IS ADMIN, what email address is admin??? when you say COPY TO ADMIN in each of the emailtemplates.... where do you set the email of ADMIN?
    john

    • Hello.
      In most websites the email address in "From" field it's administrator email of the website. That's why is not exist "To" field near "Send copy to admin" check box in some confirmation emails: "Approved/Pending/Trash/Deleting/Payment request". The first reason, its because all these emails are sending after action from admin.
      We will improve this feature in future updates of plugin, for having additional "To field".
      Kind Regards.

  4. ok so the answer is that

    "Send copy to admin" check box in some confirmation emails: "Approved/Pending/Trash/Deleting/Payment request".

    uses the ADMIN email address of the WordPress amnistrator correct?

    WHERE SPECIFICALLY IS THAT SET? where are you getting that email address? what field in word press... my problem is i want to be 100% sure the filed you are using and can't find it?

    What i would do is to improve and allow us to put in ";" and additional email addresses like

    email@domain.com; email@domain.com like and outlook email address bar

    This would allow us to set up an email box to save ALL outgoing emails as a record of messages to customers.

    And my friend.... do you think you will ever have a simple tool for email blasts back to selected customers? I dont want to build it myself from your SQL tables... and i think you could build quickly... will that ever come any time soon?

    THank you very much! I put a 5* review for you .... great support and product!

    • Hello.
      1) You can send email about "NEW booking" to several emails, by using ";" in emails at the Booking > Settings > Emails > New (admin) email page.

      2) All other emails can be send (as copy) only to one email address, which you can specify in field "From" at the each email tabs.
      I will send screenshots with description about this directly to your email, because its seems here is some misunderstanding.

      3) Do you need to have some code customization for ability to send copy of "Approved/Pending/..." emails to some other email ?
      Did I understand this correctly ?

      Kind Regards.

    • Hello.
      The email with screenshots and description was sent to your email address.
      Please check spam folder, if you do not see it in inbox.

  5. This section confused me as well. When you setup the resource, you can select and admin for that resource. To me it would make sense to grab the email address this person and when the checkbox to copy the admin it would automatically pass the administrator assigned. I have 50 resources and there are 50 different managers, the last thing I want to do is setup 50 different templates so that I can have the admins of each copied when a reservation is made. Is this something you guys can consider relatively quickly, or provide me with a work around. I don't see much of a point of assigning a administrator per resource if you need to create an email template for each when you want them to be notified when their own resource is reserved. Looking for any additional information you can provide to help me work around this issue.

    • Hello.
      The main purpose of Booking Calendar MultiUser version its have independent booking admin panels for the different users.

      When you activated booking admin panel for specific WP user at the Booking > Settings > Users page, you will create fully new booking admin panel for this user.
      And during this process is created own email templates for this user. By default in the email templates is using EMAIL from profile of this specific WP user.
      So each activated user is having own EMAIL in emails templates at the Booking > Settings > Emails page.
      Also each such wp user (by default have 1 booking resource.

      But if you was logged in as super booking admin user, and try to create new booking resource (calendar), and want that this booking resource belong to some other WP user, you can reassign it at the Booking > Resources page. In this case, all new bookings for this booking resource will be sending to the email (that configured in booking admin panel of this specific user), by default it email address from profile of this WP user, if its was not changed at the Booking > Settings > Emails page, when logged in as this specific WP user.

      Watch it in this video guide https://wpbookingcalendar.com/help/multiuser-video-overview/

      What exactly additional customization do you want to have in your version ?
      Because currently (see above description) I do not really understand what exactly you want to change.

      Kind Regards.

      • Basically, our process is fully auto approval. When a user requests a resource we auto approve it, however we would like the admin assigned in the resource to receive a copy of the approval. What I would like is simple, a shortcode to be used in the from box on the approval, deny, trash, modify entries that would add the email of the administrator assigned to the resource. That way when I check the box to copy the admin, and I have placed the new shortcode in the FROM field on those email templates, that the admin on that specific resource would be sent a copy of the items I have checked to "copy to admin"

        Does that make more sense.

        We do not have folks login to manage the resources from the portal, they are there to receive copies of the message so that the end user and the admin can converse directly should there be additional questions such as directions, location, etc.

        I hope that sheds some light on what I am trying to accomplish.

        Thanks in advance

        • Hello.
          New update 8.1.2 have improvements in having "To" fields in the "Approved/Pending/Trash/Deleted/Edit/Payment request" email fields.
          So you can specify there one or more emails separated by ; for sending copy of such emails to other email address. Please note, these email templates in the Booking Calendar MultiUser version unique for each activated "regular users" (as any other filed in the email templates for Booking Calendar MultiUser version).
          So may be this will resolve your issue.
          The link for downloading update sent to your email.
          For future, you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
          Kind Regards.

          • Is there any way to provide a shortcode for whomever the admin assigned to the resource is in the following areas

            Approved/Pending/Trash/Deleted/Edit/Payment request

            This way, in combination with the TO field you added, I can use that shortcode in the TO section and not have to hard code values and I can still utilize a single form instead of one for each Super Admin. Much easier maintenance.

            • Hello.
              Sorry, do you mean for having shortcode in the field "To" in these email templates ?

              I think that you can better to make this fix.
              Please open this file ../{Booking Calendar Folder}/

              ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

              then find this code:

              } //FixIn: 8.1.2.17 $is_send_email = apply_filters( 'wpbc_email_api_is_allow_send_copy', $is_send_email, $this->id, $this->fields_values ); if ( $is_send_email ) $return_copy = wp_mail( $to, $subject, $message, $headers, $attachments );

              and replace it to this code:

              } //FixIn: 8.1.2.17 $is_send_email = apply_filters( 'wpbc_email_api_is_allow_send_copy', $is_send_email, $this->id, $this->fields_values ); if ( $is_send_email ) { $to = apply_filters( 'wpbc_email_api_send_copy_field_to', $to ); //FixIn: 8.1.3.1 $return_copy = wp_mail( $to, $subject, $message, $headers, $attachments ); }

              This fix will be exist in next update of Booking Calendar.

              So now, you can use in functions.php file of your theme or in some other plugin, the ability to override To field to your email address.
              Check more here https://developer.wordpress.org/reference/functions/add_filter/
              Example:
              function your_email_api_is_allow_send_copy( $to ) { // Make actions with $to return $to ; } add_filter( 'wpbc_email_api_is_allow_send_copy', 'your_email_api_is_allow_send_copy' ); // Where $priority is default 10, $accepted_args is default 1.
              Kind Regards.

  6. Hello,
    I put the shortcode [denyreason] in the corresponding mail pattern but it doesn't appear in the mail received.

    Can I fix it ?

    Kind Regards.

    • Hello.
      The "[denyreason]" shortcode can be used in the "Pending / Trash / Deleted" email templates at the Booking > Settings > Emails page.

      And is will work, only if you will select some booking(s) at the Booking Listing page, then switch to the Action toolbar, enter your reason of cancellation, and then click on the button in "Action toolbar" (like Pending / Trash / Delete ).
      Do not click on the button near specific booking, in this case, the "[denyreason]" shortcode will not be used in the email template.
      Kind Regards.

  7. Hi
    I'm using the personal version.
    If I want to amend my bookings days on the calendar due to client confusion with changeover days, how can I do this without the system sending an email to the clients?

    • Hello.
      You can click on "Edit" button near specific booking at the Booking Listing page, and then at next page (at the bottom of the page), deactivate this option "Send email notification to customer about this operation " for do not sending email about booking modification.
      Kind Regards.

  8. Is there a phone number I can call for support? I have a few different questions. I am a new user. Our web designer set our web site and payment processing

    • Hello.
      1) Please note, currently support and communications possible only by email support @ wpbookingcalendar.com or through support forum at plugin website https://wpbookingcalendar.com/support/

      2) The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration, other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      Kind Regards.

  10. hi,

    is there a possibility to get a listing of all bookings of a resource in the frontend for logged-out users?
    using the business small version at the moment.

    thx