Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. burnhambeck.com
    currently waiting transfer so look at synced site burnhambreck.co.uk
    cant printout booking list - only shows header and footer. I could send you page photo...

    https://burnhambreck.co.uk/wp-admin/admin.php?page=booking.bl.6.2%2Fwpdev-booking.phpwpdev-booking
    also when I look at my calender (and I only want to see August because thats the month of our camping) I always see the current month and have to fast forward x months to see the bookings I have.

    • Hello.
      Sorry, I do not sure that clearly understand about this issue. Also I was checked that website, but do not found there booking form.

      Probably, this issue because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

      Also please try to make update of your version of Booking Calendar to the latest update 8.2
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
      Kind Regards.

  2. When I inherited the domain the IT guy hadnt bought an auto update. Thats a pain. How much for me to go onto autoupdate, or is there an expensive hit every 6 months?. And is it worth it. It took SO long to learn the booking system after I took over the site (I am a surgeon not an IT guy doing a charity site) I am almost tempted to move the whole lot somewhere else but the learning and correction process is SO painful...
    And your CAPTCHA is REALLY unnecessarily complex, what are you scared of?!!

  3. Hello,

    is there a possiblity to set the minimum booking time to 48 hours?

    Regards.

  4. Hi,
    Using Business Small SingleSite 8.2
    1/
    I would like to have 2 differents prices for 1 resource.
    On for members on for normal visitors
    is that possible?

    2/
    It's ourly based prices,
    How can i have a different price for 1/2 day and 1 day ?
    Thanks a lot
    Miles.

  5. Hi, Under Payments - PayPal when I enter an email address under:
    Paypal Email address to receive payments
    then try to Save Changes I can't save and I get small message "Please enter an email address"

    Thanks!

    • Hello.
      1) Please be sure that you are entering email in correct format and do not make mistake in your email
      2) Be sure that you are using latest version of Booking Calendar 8.2
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
      Try to update it.
      3) Otherwise, please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
      4) Finally recheck for any conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.
      Kind Regards.

  6. Hi, Just tried again in a different browser tab and luckily I could enter the email address. Strange.
    Thanks again!

    • Hello.
      Weird, may be your previous browser have some addon, that auto fill some fields, and because of that you are having an issue.
      In any case good to know that issue have resolved.
      Kind Regards.

  7. is there a short code where i can se user on the from page can edit other booking instead of using admin panel to do it?

  8. Hi,

    I tried applying the following setting to my booking calendar
    https://wpbookingcalendar.com/help/booking-calendar-video-change-over-days/

    The thing is the checkout date is always calculated in my final cost,, so if i select check in date to be from April 25 and check out on April 27 - then the customer booked 2 days (he is staying for 2 nights) so he should only be charged for 2 days not 3...

    Please let me know what i am doing wrong and how i can fix it...
    Here is a link to my test booking form,,,
    http://www.chateauolivier.ca/lodging/

    • Hello.
      1) Please note, such booking is meaning 2 nights, and 3 days.
      2) So you need to open the Booking > Settings > Payment page and change "cost per 1 day" to "cost per 1 night"
      Also please be sure that this option "Time impact to cost" was unchecked.
      Save changes and test it.
      Kind Regards.

  9. Hi,
    is there something like a booking history implemented?

    • Hello.
      1) All past bookings possible to see in admin panel at the Booking Listing page and in Calendar Overview page.
      2) Additionally you can insert the Timeline view, like in this example https://bm.wpbookingcalendar.com/timeline/ where you can see all past bookings details. Please note, booking info relative to specific bookings possible to see in the paid versions only.
      3) In case, if you need to see all past bookings of the visitor who made these bookings, so then its also possible, check here: https://wpbookingcalendar.com/help/user-bookings-listing-video-tutorial/
      Kind Regards.

      • Is it also possible to let the customer see all his bookings (including past bookings) without the option to edit them?

        • Hello.
          Its possible only for APPROVED bookings. Please check point #3 in my previous comment.
          Kind Regards.