Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi, on this page:
    https://japanbackpacker.com/listings/shimokitazawa-apartment/
    I have Wizard set up.
    In Step 1 how can I have the calendar on the left and Check in/out, Cost hints etc on the right?
    In Step 2 is it possible to have the calendar show on the right of the form with the dates selected in step 1 and/or the Check in/out, Cost hints etc under the calendar?
    Thanks!

    • Hello.
      In the second step it’s does not possible to show calendar second time there. Instead of that it’s possible to show cost and dates hints there second time.

      Please send your actual booking form configuration from Booking > Settings > Form page ti dupport @ wpbookingcalendar.com , then we will check and send updated form.
      Thank you.

  2. Hi, after a few months of use, suddenly the calendar will not load in order to allow me to 'Add A booking' ...any ideas?

    • Hello.
      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them. ~ You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.

      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.

      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

      Kind Regards.

  3. Hi there, I have another question.

    Is there any way how to solve this situation:

    My client has a hotel and wants more language sites. The structure will be like this:
    en.examplehotel.com
    it.examplehotel.com
    es.examplehotel.com

    As unfortunately his WP theme does not support WPML, he will have a separate WP installation on each of these domains. On each domain there will be a copy of a hotel presentation in corresponding language, each site interlinked thru flag with her counterparts.

    Now the problem: Is there any way how to have your system spread accross all these sites but functioning as one? Of course I need when there is a booking from spanish site, to see it on the english site as well. Obviously I also need a corresponding language of the booking form on each site.

    In other words does your plug-in work somehow cross domains? Because each of the language sites can be considered (and is) as a different domain, right?

    I know it would be the best to switch platform and use WPML, but I am not able to force him to do it.

    Sorry if this is a silly question - I am not a specialist.
    Thanks for the reply!

  4. Sorry, I have seen the video and read your article many times, but unfortunately I do not understand the big picture, so it did not help - that is why I am writing here (and I still do not have the Premium, so I can not test either)

    So what you are saying is that I am able to use multi-lingual booking forms/e-mails on one WP installation just by changing some form parameter on every single language page I make (even by hand)?

    Thus making 3 identical language pages like
    http://www.examplehotel.com/services/en
    http://www.examplehotel.com/services/es
    http://www.examplehotel.com/services/it

    and on each of them to have the same form, but different language (and different e-mail being sent out?)

    So this could be a way how to use your system?

    • Hello.
      In general its correct , but here one BIG point.
      At this page http://www.examplehotel.com/services/en (must be active en_US locale).
      At this page http://www.examplehotel.com/services/es must be active es_ES locale).
      And at this page must be http://www.examplehotel.com/services/it active it_IT locale.

      If you will not use any translation plugins at your website, so then WordPress by default support only 1 locale for website, which you can define at the WordPress > Settings > General page (select language). So its does not possible to set different locales, as in above description to the different pages.

      And the trick about setting different locale for the different pages is making by translation plugins (like WPML).

      Kind Regards.

      • Try to search about WordPress locales to understand about how its working.
        Kind Regards.

      • So there is no way how to do it without WPML plug-in. That is what you are saying?

        • Yes, right. Its have to be WPML or some other translation plugin. You need to check more with support of such translation plugin, because its more relative to the translation of website, and not the Booking Calendar functionality.
          Thank you.

  5. All of the emails sent by this plugin are going to spam or being blocked, so customers are not seeing or receiving them. We are using Mandrill and all emails sent via the contact form on the website are going through Mandrill and being delivered successfully, but the booking plugin seems to be bypassing Mandrill. We also have SPF and DKIM records for the domain. We are using version 8.1.1

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins. So if you are using some other mail plugin, like "WP Mail SMTP" plugin, then these emails are 'sending via php' by this plugin.

      In any case, relative troubleshooting spam issue.
      1) Please try reconfigure Subject and Content of the email template.
      Make it simpler. Its possible that your server or email account, can block sending/receiving such emails.
      2) Please contact support of your hosting about rechecking mail.log (and error.log) about sending emails by your serve and rechecking reason of not delivery.
      Thank you.

  6. Hello,
    I have a client who wants to use the booking plugin as their primary booking software. They want their Outlook Calendar to implement the booking plugin so that it displays when they are free or busy. They also want to display when their bookings are on their Outlook Calendar. From what I understand this is called 2-way syncing.
    I have tried to import an ics feed using the booking manager and import the booking plugins but it's importing it twice.
    If there is a way to do this what is the order of importing and exporting?
    Thank you.

    • Hello.
      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.

      Export. Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      Kind Regards.

      • When an appointment is deleted from the Outlook calendar it's not affecting the Booking's calendar. Is that something that is only changed in the Bookings Listing? Or should it be changing it?
        Thank you.

        • Hello.
          Booking Calendar can import only new bookings from other sources but it’s do not update edited or deleted bookings from other sources. Sorry.
          Kind Regards.

  7. Hello,

    I have setup your Version: Business Small SingleSite 8.2
    Type: Business Small
    Used for: 1 website

    For a client. We have our events set to auto approve. I have all emails turned off except Admin (new) and Approved. Yet each person that reserves a time automatically gets sent 2 of the exact same approved emails. Is this a current bug? What am I doing wrong? Thanks.

    • Hello.
      You have to receive 2 different emails not the same. One email about the new booking was created and other email about that this booking was approved. Please recheck configuration of your emails at the Booking > Settings > Emails page.
      Kind Regards.

  8. Hello,

    I am working with the business large version of your plugin. After receiving a booking I want to sent the customer a payment request through the back office. The screen for the email to sent is open but I cannot edit or sent the email.
    Please help!

    • Hello.
      In the popup dialog, that is opening during sending payment request you can enter only “reason of payment” which will be inserted into the email template of “payment request” instead of [paymentreason] shortcode.

      You can configure your payment request email at the Booking > Settings > Emails page.

      Additinly please read more about configuration of links for payment requests here https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      Kind Regards.

      • I know but when the pop-up dialog is there I cannot do anything even not closing it.

        • Hello.
          1) Firstly please open the Booking > Settings General page and in Advanced section under JavaScript advanced section, please be sure that you have NOT set checked some options there. So all JavaScript libraries was loaded.

          2) Ok, then probably, its because of conflict with some other plugin or actual theme.
          Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
          If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
          We just need to find the reason of this issue.

          Kind Regards.

            • Hello.
              1) did you deactivated all plugins except Booking Calendar and activate the default WordPress theme ?

              2) Can you send screenshots of
              - Booking > Settings General page
              - Plugins page
              - and screenshot of page with issue

              Please send it to support @ wpbookingcalendar.com

              Thank you.

    • Hello.
      Possible, but not sure about this.
      Try to test it at laptop, as well.
      Kind Regards.

  10. Hello!
    We recently bought the plugin instead of the old hack. We've chosen the right one with the customer, based on the demos available on the pages. The plugin was installed under a completely clear empty wordpress, nothing remained from the old one, but even in the database. But I ran into a strange thing.
    Purchased version: Business Medium SingleSite 8.2.
    In the demo it is possible to create a unique form of the form in order to create your own html code, while in the purchased version it is not included. Because of this difference, you can make a unique booking form because the demo is misleading and misleading, and so deceiving even imaginable we got a wrong version because we did not get what we saw.

    Thank you, Peter

    • Hello.
      The Booking Calendar Business Medium version support the creation of several custom booking forms of course. Check more about this feature here: https://wpbookingcalendar.com/overview/#custom-forms

      Probabaly you have activated to use simple booking form configuration. Please open the Booking > Settings General page and in Form section please DEACTIVATE (set unchecked ) checkbox for using “Simple booking form”.

      Then open the Booking > Settings > Form page and in the toolbar you have to be able to create several custom booking forms.

      Watch it in this video guide https://wpbookingcalendar.com/help/custom-booking-forms-video-overview/

      Kind Regards.

    • Must something to do with IPad because is working on IPhone!! ??

      • Ok, please try to test it in the different browser at iPad (like Chrome).

        Or try to clear browser cache and test it again.

        Otherwise, if possible try to update to the latest iOS.

        Kind Regards.