Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi!
    I would have a simple question. I have a calendar form that works perfectly. It has a drop down where its content depends on another appearance. This works perfectly. But this variable (radiobutton) that it displays has a default value, but it is that the value depends on the selection, but it is a jquery function that specifies its value. This also works because it does pretty well, it also looks like my jQuery .fieldvalue, but it's not perfect either. After submitting the form, the value of this variable will either be the default or only if there was a real selection. If you do not know what to get a new value from a function you forget it. I know that because we have talked many times that you have no opportunity and I do not even ask for development, especially because it is quite unique and can not be so (or I did very well what I had to have, my only question was that I know a (the contect does not help the [variable name] does not help.)
    or if I saw it, do not allow or php to compile mail forms?
    Thank you Peter

    • Hello Peter.
      Sorry, I did not understand your question.
      Can you explain in some example or send link to exact page with issue, and what you need to fix there. Please send it to support @ wpbookingcalendar.com (may be with screenshots).
      Thank you.

  3. Hello,

    I have a WP website, with one resource, and six child resources.

    each resource is priced differently (low to high).

    When resource 1 is booked there are now 5 available (for a particular day). When trying to book resource 2 (the child resource) the booking calendar calculates the price for the parent resource (which is booked), not the price for resource 2.

    • Hello.
      If you have inserted the booking form for parent booking resource, so in this case the cost of the booking will be based on the costs of the parent booking resource. Its does not take costs of child booking resources. Sorry.

      The costs of child booking resources is useful only in case, if you have inserted into some other page the booking form for only this specific child booking resource.
      Kind Regards.

  4. Hello,

    We have an WP Site, and everything works fine, except of showing already existing, confirmed bookings in the front-end calender - wich makes our "small business" package useless. For me looks like an user mistake by me but i am not able to find the problem. Also we see, that our "german" version has not the same menus structure like in discribe YT videos. Please help - if necessary, i would send you the URL thru email.

    Kind Regards
    Andy

    • Hello.
      1) If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s):". This option must be unchecked. If its checked, please uncheck it and update the settings.

      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      2) What is exactly issue with menu ? Can you send screenshot of this issue to the support @ wpbookingcalendar.com
      But before this, please recheck for any conflicts with other plugins.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

      Thank you.

  5. Hi,

    I found that in email template "standard-html-tpl.php" there is a reference to a header image :

    if ( ! empty($fields_values['header_img600src']))

    But i can't find out where, in the plugin back office, i can set this image so that it appears on mails.

    Thank you for your help

    using: Version: Business Large SingleSite 8.2

    • Hello.
      This parameter is not defined in the Booking Calendar. You can define it at the top of this file "standard-html-tpl.php"
      For example, by replacing this code
      function wpbc_email_template_standard_html( $fields_values ) { ob_start(); $base_color = 'background-color:' . ( empty( $fields_values['base_color'] ) ? '#557da1' : $fields_values['base_color'] ) . ';';
      to this:
      function wpbc_email_template_standard_html( $fields_values ) { ob_start(); $base_color = 'background-color:' . ( empty( $fields_values['base_color'] ) ? '#557da1' : $fields_values['base_color'] ) . ';'; if ( ! empty( $fields_values['header_img600_src'] ) ) { $fields_values['header_img600_src'] = 'https://server.com/headerimg.png'; }

      Additionally you need to replace this code (in 2 places):
      <?php if ( ! empty( $fields_values['header_img600_src'] ) ) { ?> <!-- Header IMG: 1 column template row --> <tr> <!-- This image must be 600px width (NOT wider). If less, then we need to set in CSS width in px of this image --> <td class="full-width-image" style="padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" > <img src="images/header.jpg" alt="" style="border-width:0;width:100%;height:auto;" /> <!-- src="<?php $fields_values['header_img600_src']; ?>" --> </td> </tr> <?php } ?>
      to this:
      <?php if ( ! empty( $fields_values['header_img600_src'] ) ) { ?> <!-- Header IMG: 1 column template row --> <tr> <!-- This image must be 600px width (NOT wider). If less, then we need to set in CSS width in px of this image --> <td class="full-width-image" style="padding-top:0;padding-bottom:0;padding-right:0;padding-left:0;" > <img src="<?php echo $fields_values['header_img600_src']; ?>" alt="" style="border-width:0;width:100%;height:auto;" /> <!-- src="<?php ?>" --> </td> </tr> <?php } ?>

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      • Thank you very much for your quick and detailled response

  6. Hello!
    I have a Multiuser version. What I'm trying to do, is to determine different "buffering" times for different resources.
    Let's say, I rent a car for two hours. After it's returned, I need 1 hour to clean it up until it's free again. So customer reserves it for 2 hours, but it's free after 3. But for renting a bike I need only 30 minutes. I can adjust this globally in General Settings, but can I make it service by service somehow?

    • Hello.
      Unfortunately this option can not be set for specific booking resources individually. It’s global setting and can be set for all booking resources.
      It’s does not possible to configure some fix with JavaScript, because this options manipulated at the server side.
      Sorry.

  7. Hello. I have several products on my webshop that I want a booking form on each product side. Is that possible and do you have a guide for this?

    Regards, Marie

  8. Hello, is it possible to remove specific dates I don't want clients booking?

  9. The booking calendar supports PayPal Payments standard.

    Do you have PayPal Payments Pro?

    • Hello.
      The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration, other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      Kind Regards.

      • When will you have support for PayPal Pro?

        Can I pay WPBooking Calendar, for custom plugin work?

        • Hello.
          1) Currently I can not say when exactly the PayPal Pro integration will be integrated. Sorry.
          2) Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time. Thank you for understanding.
          Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
          3) If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

          Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

          Kind Regards.

  10. I would like to automate the sending off of a second eMail notification to the guest who has booked and paid their deposit to remind them that the balance of their booking is now due. Ideally this should happen no later than one month before their arrival date. Please advise on how I can achieve this.