Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi

    I have small business version - is it possible to use a kind of check out system in PayPal where a user can book multiple, different time slots of a resource - so say every morning for a week - and only have to pay once at Paypal gateway?

    thanks

    Richard

    • Hello.
      Unfortunately, such “shopping cart” functionality is not supporting in the Booking Calendar verion, yet. Sorry. We will add this feature to the TODO list for having it in future updates of plugin.
      Kind Regards.

    • Hello.
      1) In case, if you need to sent email notifications about new booking to 2 different emails, so then check this.

      Its possible to send copy of email to other email address only after creation of new booking.

      If you want to send the email about the new booking, to the several (Admin) users. so you can use the emails in the form "To" in such format:

      email1@server.com,email2@server.com

      or like this, if the previous do not work:

      email1@server.com;email2@server.com

      Please note it's possible to set for the email, which are sending to the admin and do not for the visitors.

      2) Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Kind Regards.

  3. Hello,

    i have Business Small SingleSite 8.2 business version and i want to upgrade my version to business large version.
    But i can't! When i click on the update button, i only have a empty admin page.

    The calendar work very well but only that function doesn't want to open.
    Could you help me i need this superior version very soon?

    • Hello.
      Probably our server was temporary in maintence mode. Please try once again now. Otherwise please send upgrade request to support @ wpbookingcalendar.com we will send direct link for you, then.
      Thank you.

  4. Hello,

    I have the personal version of the booking calendar, and it is breaking my sites navigation menu drop downs. I have verified this to be the case by disabling, testing, then re-enabling the plugin.

    • Hello.
      1) You can deactivate the loading of JavaScript and css files of Booking Calendar at all pages in front-end side, except several pages with booking forms. You can activate and configure this at the Booking > Settings General page in Advanced section after clicking in on “Expand JavaScript addional section”.
      2) Some conflict can be if the theme is using Bootstrap library and version of Bootstrap is different then version in Booking Calendar. Booking Calendar is use bootstrap library 3.3.5. ~ In this case, possible issues with not showing mouse over tooltips at the front-ens side in Booking Calendar. Its tooltips for showing booking data, times and cost, when mouse over specific day.

      You can deactivate loading of Bootstrap files of Booking Calendar at the Booking > Settings General page in Advanced section after expanding “Adduonal JavaScript section”.

      Kind Regards.

  5. Hi Guys,

    Great product but i'd love to limit the amount of characters used in the text area of the standard bookings form.
    tried to change in client.css but didn't work.

    Any idea where to put the maxlength attribute ?

    Thanks guys

    • Hello.
      Currently this is not possible in actual versions. Sorry.
      We will add this feature to the TODO list for having it in future updates of plugin.
      Thank you.

  6. Hello,
    I have configured my "Booking Calendar Business Medium" to be able to make credit card payments through "Stripe" but when I have entered all the data (I am in the test environment; VISA 4242 {cutted} - 06/22 - 333) The server gives me a 403 Forbidden error. Can you explain me what's wrong? Can you help me?
    Thanks.

    • Hello.
      Please be sure that your website is accessible from web. Because during response from the Stripe it’s send request back to your website.

      Also please be sure that in the Booking > Settings > Payment page you Have configured all form fields assignments at the right side of the page.

      Additinly, may be Stripe was send response with error description in the URL as paramater, that’s why you see this error but description about this issue must be in browser url.
      Kind Regards.

      • Fixed error. Thanks.
        Kind Regards.

  7. How do I add additional emails to the Booking calendar.
    At present there are the following eight:

    New (admin) New (visitor) Approved 2 Pending Trash 2 Deleted 2 Modified 2 Payment request 2

    • Hello.
      Unfortunately, its does not possible to add new email template in exist versions of Booking Calendar. Sorry. The integration of exist emails exist in many files, so its will require rewriting many files in plugin.
      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
      Kind Regards.

  8. Hi ... I configured the plugin and it works very well. I only have one problem: I need to add $ 500 in total (not per visitor number) In advanced fields when I place $ 500, this amount is automatically multiplied by each visitor. I do not want that. What should I put in the field? I just want $ 500 added in total, regardless of the number of selected visitors.
    Thankyou!!

    • Hello.
      Please add one checked by default hidden checkbox to the booking form at the Booking > Settings > Form page:
      <div style=“display:none;”>[checkbox myfee default:on “”]</div>

      Then at the Booking > Resources > Advanced cost page for the option
      myfee set addional cost as 500 USD

      In case if you do not need to increase cost for visitors seletion at all, then just set for visitors values the addional cost as 0
      Save changes. Test it.
      Kind Regards.

      • 🙂 Thanks for your answer. What I need is that $ 500 does not multiply by the number of visitors. That is, I only want to add $ 500 in total (without taking into account the number of visitors). In advanced cost, what is the mathematical equation that I must place?

        This one does not: ([visitors] * 500) I do not need to multiply by visitor number. My cleaning service costs $ 500. It does not matter how many visitors the room has.

  9. 🙁 Already did.
    I need that the form does not multiply by day or by visitor.
    My cleaning service costs a total of $ 500. No matter number of days or visitors.

    • Hello.
      Ok, if you need that your cost for the booking always was as 500 USD, no netter from the days and other selected options in the booking form, so then everything is simpler.

      Just remove all addional cost from the Booking > Resources > Advanced cost page. Set all costs here to 0

      Then open the Booking > Settings > Payment page and set instead of cost per 1 day the “fixed cost”.

      Then open the Booking > Resources page and set cost per booking resource as 500

      Kind Regards.

  10. All the settings work very well.
    My league is: http://www.casadonceles.com/ph1/

    The problem is only in the cleaning service. I need a $ 500 cleaning fee in total. It does not matter the number of days or visitors.

    In advanced cost I have already placed $ 500 in the corresponding field, with the option $

    But when the equations are done automatically, I multiply by the number of visitors.

    • Hello.

      Can you send screenshot of Booking > Resources > Advanced cost page to support @ wpbookingcalendar.com ?
      P.S. That link is not working for accessing your page.
      Thank you.