Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. HI,

    Small Business Package,

    I am having problems with email confirmations being sent, emails aren't being sent to admin or customers

    Emails have previously been working,

    Julian

    • Hello.

      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      1) If you have installed this plugin " WP Mail SMTP " so all emails is sending by this plugin, and not by the Booking Calendar.

      May be you have configured something incorrectly in settings of WP Mail SMTP.

      Please contact support of this plugin about correct configuration of this plugin.

      Otherwise, you can try to install other plugin, like this: "post smtp" plugin or some other SMTP plugin.

      1) Please try to test sending of emails by creation of new bookings at front-end side of your website (do not test it from sending test emails at Booking > Settings > Emails page).
      2) Again. Please check the point from this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      You need to install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue. Please contact support of this plugin about correct configuration of this plugin.

      2) If the issue still will exist , please try reconfigure Subject and Content of the email template.

      Make it simpler. May be because of some server restrictions, you are having blocking of sending these emails.

      3) Finally, please recheck your error.log and mail.log in your server configuration, about any relative errors.

      If you having troubles with checking these files, please contact support of your hosting company about this.

  2. Hello,
    I have Business Medium SingleSite 8.3
    I don't manage to set up my paypal account.
    Paypal ask me API or HTML
    I don't know what and how use it

    Thank you very much for your help !

    • Hello.

      Please note the Booking Calendar Business Small or higher versions is support PayPal Standard and PayPal Pro Hosted Solution. This payment system integration - PayPal PayPal Pro Hosted Solution, does not the same as PayPal Pro. And it’s available not for all countries.

      So please recheck with support of PayPal about what type of account do you use. Otherwise please contact support of PayPal about this specific issue. May be there also available code of error for more easy recognizing reason of issue by PayPal support.

      If you are using the PayPal Standard, so then you need to enter only your PayPal email at the Booking > Settings > Payment > PayPal page.

      If you are using the PayPal Pro Hosted Solution, then you need to enter “Secure merchant ID”, which is relative to your PayPal account at the Booking > Settings > Payment > PayPal page.
      Thank you.

  3. Hi,
    I'm using the Business Medium version and would like to know if it's possible to pre-authorise the payment by credit card but only charge it once I confirm the booking.

    Thank you,

    • Hello.
      In the PayPal at the Booking > Settings > Payment > Paypal page you can select type of payment transaction as "Authorization".
      But charging for the booking will not be automatically after approving of the booking. You will be need todo this manually from PayPal account. Please contact support of PayPal for more details, about such charging.
      Kind Regards.

  4. Hi!

    Is there a way to let clients create a account with the entered details?

    Thanks!

    • Hello.
      Unfortunately, it’s does not possible in actual versions. Sorry. We will add this feature to the TODO list for having it in future updates of plugin.
      Kind Regards.

  5. Hi - Your plugin description on WordPress.org says "New. Timeslots bookings in Booking Calendar Free version, as well. Ability to receive simple bookings for specific timeslots (times during selected day)." However, I can't figure out how to enable specific timeslot bookings. Am I misunderstanding what this feature is? I figured I would be able to set up a booking calendar where someone could come to the website, select a date and time for a coaching consultation (1 hour), and submit a booking request. Please advise. Thank you.

  6. Hi. We have the business large package. We are selling massages. We have 20 minute massages, 40 minute, and 60 minute massages available for purchase. Is it possible for the 40 minute option and 60 minute option to automatically book 60 minutes in the time slot?

    Here is what my form looks like. But right now it is only booking 30 minute slots for all options when the customer chooses a 60 minute massage.

    Date: [check_in_date_hint] [start_time_hint]
    Price: [cost_hint]

    Appointment Time*:[select* rangetime "5:30 AM@@5:30 - 6:00" "6:00 AM@@6:00 - 6:30" "6:30 AM@@6:30 - 7:00" "7:00 AM@@7:00 - 7:30" "7:30 AM@@7:30 - 8:00" "8:00 AM@@8:00 - 8:30" "8:30 AM@@8:30 - 9:00"]
    Massage duration*:[select* durationtime default:00:30 "20 min ($49)@@00:20" "40 min ($79)@@00:40" "60 min ($129)@@01:00"]
    First Name*:[text* name]
    Last Name*:[text* secondname]
    Email*:[email* email]
    Phone*:[text phone]
    [submit class:btn "Book Now!"]

    • Hello.

      please try to use this code for your booking form at the Booking > Settings > Form page:
      [calendar] <p> Date: [check_in_date_hint] [start_time_hint]<br> Price: [cost_hint] </p> <p>Appointment Time*:[select* starttime "5:30 AM@@05:30" "6:00 AM@@06:00" "6:30 AM@@06:30" "7:00 AM@@07:00" "7:30 AM@@07:30" "8:00 AM@@08:00" "8:30 AM@@08:30"]</p> <p>Massage duration*:[select* durationtime "20 min ($49)@@00:20" "40 min ($79)@@01:00" "60 min ($129)@@01:00"]</p> <p>First Name*:[text* name]</p> <p>Last Name*:[text* secondname]</p> <p>Email*:[email* email]</p> <p>Phone*:[text phone]</p> <p>[submit class:btn "Book Now!"]</p>

      Kind Regards.

      • that worked! thank you. your support on this forum has been amazing.

  7. Help We are charity popup camping site only in August. All well until today.
    Now paypal is accepting payments but nothing appears on the booking calendar or list. Also August 25th is full booked on calendar, but I dont see a blocked day/night for that date.
    All your automatic sendouts have failed and Ive had to do thousands of acknowledgements by hand. Nightmare, Im going to Coolcamping and Bedful for next year.

    • Hello.
      1) If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s)". This option must be unchecked. If its checked, please uncheck it and update the settings.
      This option "Use pending days as available" must be unchecked, as well.

      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      2) About emails.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Kind Regards.

  8. Hi,

    Small Business Package,

    I have exported the ics successfully to google calendar,

    however when I add a new booking in the booking calendar it isn't automatically syncing to google calendar I have to manually download and add the ics file again to google calendar,

    Kind Regards,

    Julian

    • Hello.

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Export. Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.

  9. How do I edit custom forms? Do I have to edit the html, or can I use the Simple Booking Form option? (it looks to me that the Simple Booking Form only allows you to edit the standard form).

  10. Another question - is it possible to reorder the items in this drop-down menu here? http://eahotel.org/booking/ I want it to look like this:

    1. EA working on EA projects: free
    EA working on EA projects [£5/day donation]
    2. EA on holiday (/working on non-EA stuff) [£10/night]
    EA on holiday (/working on non-EA stuff) [£15/night]
    EA on holiday (/working on non-EA stuff) [£20/night]
    3. Non-EA: standard price (single) [£30/night]
    Non-EA: standard price (double) [£40/night]
    Non-EA: standard price (4-bed dorm) [£60/night]
    Non-EA: standard price (8-bed dorm) [£100/night]
    Non-EA: standard price (dorm bed) [£20/night]

    The order they appear in the menu seems to be pretty random (isn't even based on resource ID). I have my resources organised with 1., 2. and 3 as parents and the non-numbered ones as children.