Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,
    When I buy your plugin I get updates for 6 months. What if my bought version is no longer compatible after a new wordpress version update after e.g. 1 or 2 years?
    Kind regards
    Adrian

  2. Hello,

    a friend installed your plugin, but has some problem with the email, as it does not receive it, what can it be?

    Kind regards
    Mattia

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is ‘sending emails via php’ option and it can resolve that issue.
      Kind Regards.

  3. Hello,

    I have installed your booking calendar plugin for testing purpose, Its shortcode is not working when I placed that shortcode into my template nothing is displaying but the footer is displaying only

    • Hello.

      Probably, its because of conflict with some other plugin or actual theme.

      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

      Thank you.

  4. How can I download a backup of my current database. I want to do that before I install the new (Paid) Version. Thanks!

    • Hello.
      You need to contact support of your hosting provider about this (if you have the backup and how to download it).
      Kind Regards.

  5. Hi,
    I receive the following error about the calendar on the booking form:

    Warning: mktime() expects parameter 1 to be long, string given in /home/isocentr/public_html/hartingtonvillagehall.co.uk/wp-content/plugins/booking.bs.8.4.1/inc/_ps/personal.php on line 1789

    Please could you assist?

    • Hello.
      Please be sure that you have correctly configured start time at the Booking > Settings > Form page.
      Its have to be configured like this:
      [select starttime "08:00" "08:30" "09:00" "09:30" "10:00" "10:30" "11:00" "11:30" "12:00" "12:30" "13:00" "13:30" "14:00" "14:30" "15:00" "15:30" "16:00" "16:30" "17:00" "17:30" "18:00" "18:30" "19:00" "19:30" "20:00" "20:30" "21:00"]
      or if you need to use labels in options selection like this:
      [select starttime "01:00 PM@@13:00" "03:00 PM@@15:00" "05:00 PM@@17:00"]
      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

      The times values must be in 24 hour (military) format only.

      Watch it in this video guide https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/
      Kind Regards.

      • Thanks, all sorted now 🙂 Redid the time ranges using the shortcode generator.

  6. Hello,

    Bought the Small Business License of you guys.
    I'm using Polylang as a multilingual plugin for translating my site.
    Is there any work around getting Polylang to work with me here?

    I'm also using Divi which is not compatible with qTranslate.. so, moment 22 here! =(

    Can you help me out?

    • Hello.
      Basically Booking Calendar have to work with any translation plugin, that is changing locale of your website (dynamically). We do not tested the polylang with Booking Calendar. The wpml and qTranslate Plugins was tested Together with Booking Calendar.
      So it’s possible that Booking Calendar will work with polylang plugin. But we do not guaranteed it. Please check more in faq in translation section https://wpbookingcalendar.com/faq/several-languages/

      Kind Regards.

  7. Hello,

    With the Business-Large version, is it possible to have one form / resource which can only be booked for fixed 3 day bookings and another that can be booked for single days?

  8. Hi,
    Im using your plugin with our hotel web. It looks great BUT, I cant manage to make it works properly.
    Its not posible to make a reservation. I think it has to be with some misconfig.. We are using DIVI, and even changing javascript settings is not working.

    Thanks guys

    • Hello.
      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them. ~ You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.

      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.

      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

      Kind Regards.

  9. I was wondering how I would find my address for the word press calendar to sync with other calendars, such as AirBnB and VRBO.

    Thanks,
    Barbara

    • Hello.
      1) If you want to export the bookings from the Booking Calendar into the other sources, so you can configure URLs to your .ics feeds at the Booking > Settings > Sync > "Export - .ics" page.
      Watch this video guide about how to start export of .ics feeds from Booking Calendar into other services: https://wpbookingcalendar.com/help/export-ics-feed-video-tutorial/

      2) If you need to get URLs from .ics feed in some specific service (like airbnb), so then you need to contact support of specific service, about checking where exactly you can find URL to this .ics feed.
      Watch this video guide about how to start import of .ics feeds (events/bookings) into Booking Calendar: https://wpbookingcalendar.com/help/import-ics-feed-video-tutorial/

      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.

      Export. Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      Kind Regards.

  10. Hello,
    I'm facing a little problem with the Google Calendar.
    Events of my Google Calendar aren't imported no more after a few minutes even manually.
    I've set the maximum events to import to 365 and the day range to 365 days from "today 12:00 AM"
    Where does this issue come from?