Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. We purchased the medium business plugin so that we could calculate prices on this page: https://wpvmfm.org/a-world-of-radio/

    My client set up 2 resources. 1 for $10 and one for $30
    https://cloudup.com/cZsOKHsq6vQ

    My client then set up season filters
    https://cloudup.com/cubrAGrNZbh

    Then she set up seasonal filters, but with no entry in the fields (should there be an entry here?)
    https://cloudup.com/cRqXKvT6WjH

    I look in Advanced Costs and am trying to set up the calculation, but when I click save the fields aren't saving and I don't even know what to add into the fields.
    https://cloudup.com/cs25_dd8qqo

    This plugin is TERRIBLY CONFUSING.

    • Hello.
      1) Please open the Booking > Settings > Payment page and set "cost per 1 day" instead of "fixed cost". Otherwise you will have issue with rates per different days (in a future).
      2) "...Then she set up seasonal filters, but with no entry in the fields (should there be an entry here?)..."
      If you do not need any other different rates, so you can leave it as in your screenshot. These rates will not apply , because you have not activated them - checkboxes at the left side near each rate, does not checked.
      Watch it in this video guide https://wpbookingcalendar.com/help/rates-daily-costs-video-overview/

      3) "...when I click save the fields aren't saving..." in Booking > Resources > Advanced cost page .
      This issue, exist because you are using non standard symbols (in your case its $ symbol) in the values for selectbox.
      So please open the Booking > Settings > Form page and configure your booking form like this:
      <div style="float:left;margin-right:10px; " > [calendar] <div class="form-hints"> Dates:[selected_short_timedates_hint] ([nights_number_hint] - night(s))<br><br> Full cost of the booking: [cost_hint] <br> </div><hr/> </div> <div style="float:left;" > <p>First Name (required):<br />[text* name] </p> <p>Last Name (required):<br />[text* secondname] </p> <p>Email (required):<br />[email* email] </p> <p>Phone:<br />[text phone] </p> <p>Time Slots*:<br />[select rangetime "2:00 PM - 3:00 PM@@14:00 - 15:00" "3:00 PM - 4:00 PM@@15:00 - 16:00" "4:00 PM - 5:00 PM@@16:00 - 17:00"]</p> <p>Choose Tour Option*:<br/>[select touroptions "1.Tour w/o live interview $10.00 per person@@Tour without interview" "2.Tour w/ live interview $30.00 per person@@Tour with interview"]</p> <p>Number of party attending*:<br /> [select numberofpartyattending "1. One guest@@1" "2. Two guests2" "3. Three guests@@3" "4. Four guests@@4"] </p> <p>[submit class:btn "Send"]</p> </div>
      Save changes.

      The trick here, having "labels@@values" in configuration of options in selectbox element:
      [select touroptions "1.Tour w/o live interview $10.00 per person@@Tour without interview" "2.Tour w/ live interview $30.00 per person@@Tour with interview"]
      and
      [select numberofpartyattending "1. One guest@@1" "2. Two guests2" "3. Three guests@@3" "4. Four guests@@4"]
      Please use shortcode generator (for future) at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

      After this open the Booking > Resources > Advanced cost page and configure your additional costs, its have to work in this case.
      Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/

      Please watch more useful video guides here https://wpbookingcalendar.com/help/
      Please check more useful info at the FAQ here https://wpbookingcalendar.com/faq/
      Kind Regards.

  2. Thanks for this. I've done everything but the last part because the Advanced Costs will simply will not save any data. Once you click save, it reverts back to its original state.

    • Hello.
      Please send your booking form configuration from Booking > Settings > Form page to support @ wpbookingcalendar.com I will recheck that.
      Thank you.

    • Hello.
      1) In the Booking Calendar Free version, you can uncheck this checkbox "Required" near specific field at the Booking > Settings > Form page. And then Save changes.

      2) In the paid versions of Booking Calendar, you need to remove symbol * from the shortcode of specific field.
      For example, required field can look like this:
      [text* secondname]
      and field that does not required configured like this:
      [text secondname]
      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

      Watch it in this video guide https://wpbookingcalendar.com/help/booking-form-fields-settings-video-tutorial/

      Kind Regards.

  4. Good evening,

    My client has a boat rental service and I've used this plugin (Business Large edition) to create an appointment page which my client's customers can use to rent the boats. My client now wants the form to support deposits of €150 per boat rental. After the customer brings back the boat, the deposit will be given back to them. My client wants 2 deposit options:
    - Let the customer pay directly via the appointment/payment form on the website.
    - Let the customer pay in cash (in-person)

    I have found the deposit option within the plugin. However, I believe that option is more of a pre-payment thing. In my case, the €150 deposit should be added upon the total price which is calculated by the appointment form.

    I have already added a checkbox to the form which adds €150 to the total price and I thought that would be it. But (there's always a but) now the deposit is affected by coupons, which should not happen obviously.

    Is the feature above supported by the plugin? If so, where could I configure such a thing?

    Many thanks in advance and I look forward to hearing from you!

    Kind regards,

    Ruben

    • Hello.

      Please try to make this fix, for applying additional cost after applying coupon code.

      Please open this file ../wp-content/plugins/{Booking Calendar Folder}/inc/_bs/biz_s.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      $summ = apply_bk_filter('advanced_cost_apply', $summ , $post_form, $booking_type, $days_array ); // Apply advanced cost managemnt $summ = apply_bk_filter('early_late_booking_apply', $summ , $post_form, $booking_type, $days_array ); // Apply early_late_booking //FixIn: 8.2.1.17 if ( $is_discount_calculate ) { $summ = apply_bk_filter( 'coupons_discount_apply', $summ, $post_form, $booking_type ); // Apply discounts based on coupons }

      and replace it to this code:

      if ( $is_discount_calculate ) { $summ = apply_bk_filter( 'coupons_discount_apply', $summ, $post_form, $booking_type ); // Apply discounts based on coupons } $summ = apply_bk_filter('advanced_cost_apply', $summ , $post_form, $booking_type, $days_array ); // Apply advanced cost managemnt $summ = apply_bk_filter('early_late_booking_apply', $summ , $post_form, $booking_type, $days_array ); // Apply early_late_booking //FixIn: 8.2.1.17

      • Good morning,

        Thanks for the fast reply!

        I'm afraid the solution does not work. I replaced the code and tested the form, but now the coupon does not modify the price whatsoever. It stays the same (as the total price), but it does show how much money SHOULD be substracted from the total price (screenshot: https://www.screencast.com/t/f407ywPXqDe). This also does not take the deposit into account, which is currently still configured via advanced costs.

        Would it be possible to exclude a single, specific advanced cost field from the coupon calculator?

        Thanks in advance and I look forward to hearing from you.

        Kind regards,

        Ruben

        • Hello.
          Ok, in this case, rolback previos chnages to this code:
          $summ = apply_bk_filter('advanced_cost_apply', $summ , $post_form, $booking_type, $days_array ); // Apply advanced cost managemnt $summ = apply_bk_filter('early_late_booking_apply', $summ , $post_form, $booking_type, $days_array ); // Apply early_late_booking //FixIn: 8.2.1.17 if ( $is_discount_calculate ) { $summ = apply_bk_filter( 'coupons_discount_apply', $summ, $post_form, $booking_type ); // Apply discounts based on coupons }
          and replace that code to this code:
          $summ = apply_bk_filter('advanced_cost_apply', $summ , $post_form, $booking_type, $days_array ); // Apply advanced cost managemnt $summ = apply_bk_filter('early_late_booking_apply', $summ , $post_form, $booking_type, $days_array ); // Apply early_late_booking //FixIn: 8.2.1.17 if ( $is_discount_calculate ) { $summ = apply_bk_filter( 'coupons_discount_apply', $summ, $post_form, $booking_type ); // Apply discounts based on coupons } $summ += 150;

          Its means that you manually in the code defined this additional 150 sum.
          And you need to remove that checkbox from the booking form relative to this 150 Eur

          Otherwise its does not possible to manually exclude only this one additional cost option.

          Kind Regards.

          • Good evening,

            Thanks for the working solution, this helps a lot!

            I am going to look for any possibilities to add 150 to $summ when the checkbox is clicked. Perhaps I could $_POST it to the payment page and add it to the total price there while I first tell the user that it's added on the form using plain javascript. Got any leads as to where I could start digging?

            Thanks in advance!

            Kind regards,

            Ruben

            • If you need to remove that $150 from the discount coupon code, so it’s does not possible to use it with checkbox additional cost at the Booking > Resources > Advanced cost page. The only solution will be as in my previous reply to you.
              Kind Regards.

              • Hi,

                I think I just figured it out. I'll share my findings with you guys in case you find it interesting.

                I removed the €150 value from the advanced costs settings and added the `$summ +=150;` to the code. So now it just statically adds 150 to the total price, just as you helped me with.

                I played around with the code and found the $_POST["form"]; value and saw that its value contains all the form information.

                Then, I put a check around the $summ += 150; like so:

                if (strpos($_POST["form"], 'deposit1^digital') !== false) {
                $summ += 150;
                }

                deposit1 = the form field (input/checkbox element)
                digital = the value for the checkbox

                that's it.

                Kind regards,

                Ruben

                • Hello.
                  Great to know that you have found solution.
                  Kind Regards.

  5. Helo,
    my customer configure a minimum stay, but will override this as administrator. Can you give me an idea to do this?

    Version of bookingcalendar is: Business Large SingleSite 8.4.6

    Regards
    Wolfram

  6. Hi. Looking for a calendar that shows half days. is this the business medium version only that allows this?

  7. When I try to export my bookings to a CSV file, I get the following error. Is there a setting I need to change?

    403 - Forbidden: Access is denied.
    You do not have permission to view this directory or page using the credentials that you supplied.

    • Hello.
      You need to check with support of your hosting about rechecking configuration for access to that file (it’s can be configuration in .htaccess file or some configuration of some other security plugin).

      Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
      Kind Regards.

      • I don't think that is 100% correct. According to the code, the file is written to the "wpbc_csv" directory (where I was able to find the file). But, the download button has a GET parameter that points to the "wp-content/uploads" directory. Shouldn't the download button point to the directory containing the file? The easiest solution would be to change the button's href to point to the "wpbc_csv" directory and add the "download" attribute.

        • Hello.

          Its generated as link from php file.

          If you have an issue during downloading csv file, then check this:

          1) The exported file: bookings_export.csv

          must be inside of this folder:

          ../wp-content/wpbc_csv/

          Your server have to have ability to create and rewrite this file: ../wp-content/wpbc_csv/bookings_export.csv

          1) Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.

          If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

          2) If the previous will not help, pleas recheck your error.log at the server configuration about any relative errors.

          3) Try to test in different browser or at different computer, may be there some addons in browser that make block of this functionality.

          Also please recheck that at your server was set correct permission (about ability to save and overwrite this file:

          ../wp-content/bookings_export.csv

          4) Try to delete this file ../wp-content/bookings_export.csv from your server then test it again.

          And recheck if the system created this file in that folder again.

          Also try to recheck .htaccess file about any rules that block access of downloading files from the wp-content folder (its can be is you are used some security plugin or other security system).

          5) Please be sure to use the latest update of Booking Calendar.

          You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

          Kind Regards.

  8. I run a Outfitting business and need to be able to book multiple clients on the same dates, but I also need to limit the number of clients for those dates. Is this functionality available in any of the versions?

    • Hello.

      If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
      You can test it in the live demo here https://bl.wpbookingcalendar.com/
      Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/
      At this version possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But its possible to make booking only for FULL date, not a time slots (time slots in this version only saved as data into database, but do not apply to availability logic).
      Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

      Please note capacity possible to set for entire calendar.
      Kind Regards.

  9. How do I add multiple resource forms to a page without stacking one on top of the other. I have the Beaver Builder widget installed which has a php conflict if I one resource to each column. If I just insert the Booking Calendar via the text editor page it stacks the Calendars one on top of the other.

      • I'm using the Coral Patallax version:1.1 theme by Coralthemes. When I add the Booking calendars using the WordPress Widgets module section (I get a PHP conflict error, so they disappear when the error pops up) or via the text editor in the Pages section (they disappear as soon as I publish). The method outlined above is not acceptable. My preference is for the calendars to display side by side not one on top of the other or in a drop down list. If it isn't possible to at least display four calendars in some manner, then I can't use the widget and would like a refund.

        • I have disabled every plugin except for Beaver Builder and Bookings. I got the same results. I also disables the Personal paid version of Bookings and re-enabled the free version, same results. I disabled boot-strap front-end and back-end, same results. I haven't changed CSS and JavaScripts loading for specific pages.

          • Hello.
            Please send screenshot of this issue and send the link to your page with booking form, where you are having the issue.
            Please send all this info to support @ wpbookingcalendar.com
            I will test it more detail.
            Thank you.

  10. Hello
    Please can you tell me how you force a season filter to over ride the other filters? I have a different day rate for weekends, bank holidays and weekdays, but it won't recognise the bank holiday rate. I've tried recreating the filters in a different order but it makes no difference.
    Many thanks
    Sharon

    • Hello.
      Unfortunately it’s does not possible to override one season filter over other.
      You new to create season filters at that Booking > Resources > Filters page that such seasons will not be intersected with each other.
      Please use “dates range” seasons instead of conditional seasons, if you will have difficulty to define new seasons.
      Kind Regards.