Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. This shortcode [booking nummonths=2 startmonth='2021-1'] results in "Updating failed. Not a valid JSON-respons"
    I also have tried [booking]
    Same issue.
    Any solution?

    • Hello.

      Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

  2. Hello, we want to contract Booking Calendar for a hotel chain (2 hotels) whose web pages are made in wordpress (each hotel has its own individual website with a subdomain). The hotel company has its PMS contracted with MasterYield, therefore the question is whether the Booking Calendar could be linked to the Master Yield PMS and also integrated into the website? Can you do the integration or installation for us?

    Thank you

    • Hello.
      Unfortunately Booking Calendar does not have integration with Master Yield PMS. Sorry.

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom installations, because we have almost no free time.
      Check more about what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.

  3. My Booking Form doesn't send push mail when we have a booking, can you please help me.

    • Hello.

      Please note, Booking Calendar uses standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      Most probably you need to check point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      • Bonjour
        je voudrais savoir pourquoi tout le mail que reçois mes client reçois vont sur span

        • Hello.
          1) Please note, curently support and communications possible only in English via emails or at support plugin forum. Thank you for understanding.
          2) The marking email as SPAM or not SPAM very depend from the visitors personal actions (what emails was marked as spam and what was not).

          I can suggest that you can change the content and/or subject of emails at the Settings > Emails page
          and change the "from email" (to your server email). It can be a reason why the mail system mark this email as spam.

          Usually, when visitor once mark the email as not spam, in a future this email will come to inbox.
          And of course some visitors can have this email as normal mail and other can receive it as spam, if they previously was mark similar email as spam.

          So its very depend from the actions of the visitor previously about the emails and content of the email.
          Right now I can only suggest to change the content of email and recheck that "From" address in the email was relative to your website URL.

  4. Hi Support

    I'm trying to create multiple forms for the two resources I have.

    On my form, I do not see the "Add New Custom Form" button, as indicated on the video in your tutorial.

    Can you assist me in adding another form?

  5. Hello,
    I let the user select multiple days but i would like to restrict to select not more than 3 days.
    (they are not always in row, so begin and end not possible to use)
    Is this possible to adjust ?

    • Hello.

      It seems that you are using the old version of Booking Calendar and you have updated to the latest update of WordPress.
      Because of that you are having this issue. Please be sure to use the latest update of Booking Calendar 8.8
      It has to resolve the issue of not showing the calendar at the latest update of WordPress.
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      Kind Regards.

  7. I am trying to buy your product but your website store keeps failing - I emailed two days ago using the contact form but not had a response. Can you please contact me to sort this out? The plugin came highly recommended but I need to get my site live so need this upgrade quickly or will have to find an alternative. Thank you!

    • Hello.
      We are using FastSpring as our authorized reseller. Its means that you will be charged by FastSpring.

      If you have issue with declined card at the payment page during purchase of plugin, please try to use other payment method as PayPal.

      Otherwise please contact support of our authorized reseller FastSpring about your issue with payment.

      You can contact FastSpring here https://questionacharge.com

  8. Hello,

    I have a problem with the drop-down of the hours and that is that the drop-down does not work, it always comes out in blocks of time and also it is positioned above the next field of the form (details). I have tried to correct it with CSS but cannot.

    • Hello.
      Please open the Booking > Settings General page and in Time slots section be sure to have deactivated this option "Time picker for time slots".
      In this case system will show the time slots as drop-down list.
      Kind Regards.

  9. Hello.

    Is it possible to change dates selection mode from click on start date and end date to more clicks? For example I want select days: 01/20/2021, 01/21/2021, 01/22/2021. Current solution: I have to click on start date 01/20/2021 and click on end date 01/22/2021 to select 3 days. I want to select day by day for example 2021-01-22, 2021-01-20 and 2021-01-21. This solution is needed also for deselect day from calendar for example: 2021-01-22 so that I have two days selected (2021-01-20, 2021-01-21).

  10. When the visitor makes a change to their booking, after the thank you message has displayed, the following error message is shown:
    Wrong booking hash in URL. Probably hash is expired.
    After the visitor cancels a booking the thank you message displays and then they are taken back to the original site home page

    How can I change the page redirection in both of these cases to go to a page I choose?

    This is our plug-in version

    Version 9.Personal.SingleSite.8.8