Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello, is there a way to use triangles for half booked days in the Timeline component like in calendars ?
    Without triangles it seems that less days are available than there actually are.

    See example here : https://villas-ouest.com/reservation

    For "Villa Lara", the week from February 6th -> 13th is available, but on the Timeline it seems only 7th -> 12th is available.

    Thanks

    • Hello.
      Unfortunately it’s does not possible, in actual versions. Sorry.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.

      • Ok thanks.

        If I may suggest something else on that task, currently triangles seem to use a CSS transform/rotate on a div, which seems a bit complicated. It would be easier I believe to use CSS gradient, such as :

        background: linear-gradient(315deg, rgba(182,182,182,1) 0%, rgba(182,182,182,1) 50%, rgba(182,182,182,0) 50%, rgba(0,212,255,0) 100%);

        I used https://cssgradient.io

        • Hello.
          Thank you for this suggestion, I will check this.
          Kind Regards.

  2. Hi, several times a week this message appears when someone tries to book in the calendar "Wrong! The request does not pass the security check! Please refresh the page and try again." Do you know why, or what can I do to prevent it from happening?

    Kind regards

  3. Hi guys,

    I am trying to generate a payment page and i have understood that I should use [visitorbookingpayurl], both on the web page and in the email sent to the client with the payment request. But how should I input the shortcode on a web page?? I use Divi

      • I have tried and it works, but it is simply not good enough.
        I do not need to give the customers an opportunity to change anything, it only confuses potential clients. It is also a bit strange that you do not post all the data the customer had entered initially.

        When the call from to that page comes from a [visitorbookingpayurl] you simply need to switch off the reservation form and only post the payment form details.

        I want to emulate the workflow from AirBnB where clients first request a timeslot. When I Click pending, the client is informed that the time slot now is reserved for them and a payment page is displayed. When the customer has paid the deposit or the whole amount, the transaction changes status to "approved"

        • Hello.
          Basically if you send the payment request to the visitor, so at that page have to be showing only the payment form, without the ability to edit exist booking.
          Can you send your payment request link to test it?
          And can you send configuration of your booking form form the Booking > Settings > Form page. Please send all this info to support @ wpbookingcalendar.com
          Thank you.

  4. Hello. Is it possible to configure the width of the text and dropdown boxes in the booking form? Guidance on the correct code to use would be very helpful. Thanks

    • Hello.
      Send the link to your page with booking form, where you are having the issue.
      Kind Regards.

      • The form is at the bottom of this page. Ideally I want to reduce the width of all text/drop down boxes and place the latter side by side. Thanks

        • Hello.
          If you want to set the form fields in 2 columns, so then you can reset your exist booking form to "2 columns" form template.
          You need to select this "2 columns" form template at the toolbar at Booking > Settings > Form page and then click on "Both" button to reset this form.
          After this you can configure your form fields in a way like it's done in that booking form. But the calendar will be at the top of the page.

          If you simply need to reduce size of the form fields, then you can make this fix.
          Please open this file https://railwaycottagekillin.co.uk/wp-content/plugins/booking.personal.8.8/css/client.css

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then add this code to the bottom of this file:

          div.widget_wpdev_booking input, div.widget_wpdev_booking select, div.widget_wpdev_booking textarea, div.widget_wpdev_booking .wpdevelop input, div.widget_wpdev_booking .wpdevelop select, div.widget_wpdev_booking .wpdevelop textarea { width: 50% ; }

          Please do not forget to clear browser cache before testing these changes.
          But it's will not make showing the fields in 2 rows!!

          Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
          Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
          Thank you for understanding.
          Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

  5. We are getting an internal error of 500 when I try to approve a pending booking. The booking approves, but the page won't show me any information, just the error.

    WordPress: 5.6.1
    PHP: 7.4
    Booking Calendar: 8.8
    WordPress Theme: RentMyHouse

    • Hello.
      1) The “500 error” in the server it’s general error message. We need to check the exact reason for this issue.
      Please recheck your error.log in your serverconfiguration, about any relative errors.
      If you can not find error.log file, please contact the support of your hosting company about helping in finding this file.
      So after this will be possible to solve this issue.
      You can check about some common issues of such errors here: https://wpbookingcalendar.com/faq/500-internal-server-error/

      2) You can also deactivate emails at the Booking > Settings > Emails page. And retest then if the error relative to the sending of emails.

      3) It can be because of conflict with some other plugin or actual theme.Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If it does not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

      Kind Regards.

      • There are only four total plugins active: Booking Calendar, Gallery Manager Lite, Google Analytics for WordPress and malCure WP Malware Scanner & Firewall. We've disabled all of them except Booking Calendar and the problem persists.

        We purchased the plugin today to get the six (6) months of support. What can we do to speed this along? People are starting to book for the vacation season and we don't want to lose anyone.

        • Hello.
          Please recheck your error.log in your server configuration, about any relative errors.
          If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
          The “500 error” in the server it’s general error message, and we need to know more about this error from the server description log about the reason of this issue.

          Also try suggestion #2 from my previous comment.
          Kind Regards.

          • I chatted with iPage technical support. They couldn't get the 500 error to generate. Not sure why, it clearly popped up a dialog with the error. It eventually mentioned AJAX.

            We were at PHP 7.4. They suggested going back to 7.3 and that seemed to fix the error, but this is a temporary fix. We have other sites on this server and 7.4 is kinda required for other items.

            • Hello.
              Latest version 8.8 of Booking Calendar is for sure working with php 7.4
              Development local version is working in this environment.

              Just be sure to use latest update of Booking Calendar. You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

              Also internal server error 500, it’s General server error, and it’s must be recorded into the error.log
              Otherwise your server configuration is not very correct. Check this with support of your hosting.
              Thank you.
              Kind Regards.

  6. Hi Just wanted to find out.
    I'm busy with a site and have multiple products (cottages)
    When I insert the calendar and book it works perfectly fine but when I go to a different product or cottage it shows the days have already been booked but it was for the other product. How do I make the calendar item specific?

  7. Hi,
    Is it possible to deactivate the filling form on the client side?

    However, it must still be possible to see the calendar for each resource.
    See here: https://gyazo.com/00d0d0c64b823316ae71bc4994e64802

    The reason for this is that I would like to be responsible for the actual filling from the admin page.

      • Okay thanks for that. Will it work with divi, elementor or visual composer?

        • Hello.
          We was not tested it with those themes. Sorry.
          Kind Regards.

          • So what have you tested it with?

            As long as you can add the calendar with a shortcode

            • Hello.
              You can use any theme. The main requirement from Booking Calendar it’s that there is no any JavaScript errors was generated by theme or other plugin, because otherwise calendar will not show. Also Booking Calendar is using bootstrap version 3.3.5, so if your theme is using also bootstrap libarary, its have to be the same version.

              Currently we can not suggest some specific theme. You can download the Booking Calendar Free version https://wordpress.org/plugins/booking/ to tests how it’s working with your theme.

  8. Hello, if i use multiple calendars for multiple house rentals, can I use the import and export ical feature, different for each calendar?

    We want to manage different properties that are on other platforms from different owners and different listings. Is this possible?

    Thank you in advance,
    SD

    • Hello.
      Yes, it's possible.
      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically accessing this page with booking import shortcode to start the import process. Or you can insert the import shortcode before booking form shortcode, so firstly the system will start the import process and only then show the booking form, when someone visits your page.

      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/Booking Calendar is generated .ics feed with bookings in real time. But how often some services (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into their own system, does not depend on the Booking Calendar. So in other words, Booking Calendar does not force the import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed for making imports.

  9. Hello! I installed your plugin, thank you very much. But there's one problem. When an unauthorized visitor tries to book time from the site for a consultation, or if an authorized visitor, but not an administrator, no reservation occurs. Tell me how you can make sure that any visitor who visits the site can make a reservation.

    • Hello.
      If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the “Advanced section”, please be sure that you have not activated this option: “Allow unlimited bookings per same day(s):”. This option must be unchecked. If its checked, please uncheck it and update the settings.

      Also this option “Use pending days as available” must be unchecked, as well. It’s located at the Booking > Settings General page in Advanced section.

      If you still will have this issue, please recheck for the any cache plugins, like “WP Super Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      Kind Regards.

      • Hello! Thank you very much for your response. I apologize in advance that maybe I'm wrong. But I thought you didn't understand my message that way, or I didn't. I'll try again.

        On the front end, on the site itself, on the calendar page, not in the admin, I enter as an administrator. I fill in all the fields, select the consultation date, click on the "send" button and all ok, a message appears and I see this data in the admin. But, if I come in as a visitor, then I do the same thing, I click on the "send" button and there is no reservation. There's no message, nothing. And it also happens if I log in as an authorized user, but not an administrator. For example, as a subscriber. And of course, nothing appears in the admin either. In general, reservations only happen if I enter the site as an administrator. In other cases, no booking takes place.

        I performed all the actions that you offered to do, but alas nothing has changed.

        • Hello.

          1) Probably, its because of conflict with some other plugin or actual theme.
          Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
          If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
          We just need to find the reason of this issue.

          2) Otherwise Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

          • Thank you very much for the answer and hint. Yeah, the problem is the topic I'm using. Theme YOOtheme 1.10.8

              • Hello.
                I do not sure... But you can contact support of the theme relative to what exactly actions this theme apply to the forms at front-end side relative to the user roles.
                Kind Regards.

  10. Hi,

    I have recently add your booking calendar to my website (it was very easy, thank you) and noticed now that it can not display half days for the changeover of guests. Is there any update in the meantime in this?

    And I am not able to show the legend with the different colours for "availabe" and "requested" and "booked". Can you may help and explain where my mistake is?

    the website is http://www.casamarieluise.com

    Thanks in advance
    Ines

    • Hello.
      1) It’s possible in the Booking Calendar Business Small or higher versions. Check more about this feature here: https://wpbookingcalendar.com/overview/#change-over-days
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-calendar-video-change-over-days/
      Test it here https://bm.wpbookingcalendar.com/

      2) You can activate and configure the legend items at the Booking > Settings General page in form section.

      Also please be sure that at the General Booking Settings page and in the “Advanced section” you have not activated this option: “Allow unlimited bookings per same day(s):”. This option must be unchecked. If its checked, please uncheck it and update the settings.

      Also this option “Use pending days as available” must be unchecked, as well. It’s located at the Booking > Settings General page in Advanced section.

      Kind Regards.