Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. HI There.
    I am using the booking calendar for the first time (free version).
    I set up the booking calendar for a fitness business, I set up different time on the same day. I am testing the form, but when I see the booking on the admin panel shows a different time. could you please guide me on how to fix it. Thank you in advance

  2. Hello,

    I have just bought the Personal single site version after using the free edition.

    I need to have 2 different resources with 2 different time ranges, is it possible? and how?

    thank you.

  3. Hi guys,

    I a, building a booking site for a holiday home.
    I do not want my clients to go straight to a payment page after filling in the booking form. I want them to receive an email with a link to the payment page in order for them to keep a paper trail of their booking. I have had problems getting that to work, but finally i managed to a) switch off the payment form (on the settings > payments page) and b) send a payment request (adding [visitorbookingpayurl] to the email sent when status is set to "pending"). So far so good.

    But when I switch the payment form off, the payment request form's PayPal and Stripe widgets do NOT just contain the deposit but the entire rental amount. Only the direct bank transfer widget has the right amount.
    The deposit does not pass into the booking list, either. So in order for my intended workflow to work, I have to enter the deposit manually in the "cost" field of the booking list, but then the payment does not generate a note keeping record of amount, the outstanding balance and the payment date/time. If I switch on the payment form on again, everything works nicely again. For sure it is a mistake??

    • Hello.
      Yes that is correct, if you will activate option "Do not show payment form, after submit booking form" at the Booking > Settings > Payment page, system will not make calculation of the deposit amount and that's why do not show in notes "Deposit / Balance amount".
      During sending payment request, you will be need manually to write the "deposit amount" in the cost fields and save in notes section booking balance amount.
      We will add improving of this feature to the TODO list for having it in future updates of plugin, but I can not say, when this feature will be implemented. Sorry.

      • Thank you for your answer - even if it was not what i wanted to hear.

        I think that for anybody living in the world of renting holiday accomodations where the fees may run into between 2000 and 4000 eur, it is absolutely necessary to be able to create an email flow for documentation in case of disputes.

        The idea of having the visitors immediately pay a large sum in deposit and then they see the payment page disappear can give the impression that the business is not serious.

        I note that you recognise it is an error in your setup and look forward to hear when you have fixed it. Please let it be before the holiday booking starts - at latest when the CoviD-19 restrictions on holiday travels are listed.

          • Maybe you could explain the correct use of [calc_deposit_hint]? does it force a calculation of the deposit?

            • Hello.
              1) Please open this file ../wp-content/plugins/{Booking Calendar Folder}/inc/_bs/biz_s.php

              ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

              then find this code:

              //FixIn: 8.1.3.23 if ( get_bk_option( 'booking_payment_form_in_request_only' ) == 'On' ) { return false; }

              and replace it to this code:

              //FixIn: 8.1.3.23 // if ( get_bk_option( 'booking_payment_form_in_request_only' ) == 'On' ) { // return false; // }

              2)
              then find this code:

              $is_turned_off = apply_bk_filter('is_all_payment_forms_off', true); if ($is_turned_off) return; make_bk_action('wpbc_set_coupon_inactive', $booking_id, $booking_type, $booking_days_count, $times_array , $booking_form );

              and replace it to this code:

              //FixIn: 8.8.1.9 if ( get_bk_option( 'booking_payment_form_in_request_only' ) == 'On' ) { return false; } $is_turned_off = apply_bk_filter('is_all_payment_forms_off', true); if ($is_turned_off) return; make_bk_action('wpbc_set_coupon_inactive', $booking_id, $booking_type, $booking_days_count, $times_array , $booking_form );

              Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
              Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
              Thank you for understanding.
              Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

              • I have never asked you to personalise anything. I have expressed a pious wish that you would correct your own errors 🙂

                I understand the code you sent me. But i cannot see the difference between point 1) and point 2) above, except for some red letters?

                • Hello.
                  In the first point the code was commnted. added these symbols: // in each new line:

                  //		if ( get_bk_option( 'booking_payment_form_in_request_only' ) == 'On' ) {
//			return false;
//		}

                  in the second point, was added new code:

                  //FixIn: 8.8.1.9
	    if ( get_bk_option( 'booking_payment_form_in_request_only' ) == 'On' ) {
		    return false;
	    }

                  Kind Regards.

                  • It is great, thank you!!!

                    Now i have a different problem. I have added three categories of advanced costs. I can see the hint for each of them, but the [additional_cost_hint] appears not to be calculated???

                    • Hello.
                      Please be sure that you have correclty using shortcodes at the Booking > Settings > Form page. You can use these shortcodes:
                      [cost_hint] - Full cost of the booking. [original_cost_hint] - Cost of the booking for the selected dates only. [additional_cost_hint] - Additional cost, which depends on the fields selection in the form.
                      Please check more here https://wpbookingcalendar.com/overview/#additional-cost

                      Tip & Trick. You can show cost hints separately for the each items, that have additional cost at Booking > Resources > Advanced cost page. For example, if you have configured additional cost for my_tax option at Advanced cost page, then in booking form you can use this shortcode [my_tax_hint] to show additional cost of this specific option. Add "_hint" term to name of shortcode for creation hint shortcode.

  4. I have 3 multiple ICS listings for a single booking and I want them sync all together for the same time with the single booking.

    1. http://www.homeaway.com.au/icalendar/7c5c2407a8d74a0fb1ce24a44eea8646.ics
    2. https://www.airbnb.com/calendar/ical/37269621.ics?s=37e8bdd1b379fc963a6abd6da8aa2ac5
    3. https://www.riparide.com/calendar/ical/2073-olive-cottage-at-hunter-river-retreat?s=oywJrhaXOwYd

    Now following thsi tutorial
    https://oplugins.com/plugins/wp-booking-manager/booking-manager-help/

    How would I be able to add 3 source to one shortcode
    [booking-manager-import url='https://calendar.google.com/calendar/ical/CALENDAR_ID/public/basic.ics' resource_id=1419 import_conditions='if_dates_free' from='today' until='any']

    Also to add this page to CRON job will be able to enable AUto Sync?

    Thanks

    • Hello.
      You can use one shortcode under other in the same page. For example:
      [booking-manager-import url='http://www.homeaway.com.au/icalendar/7c5c2407a8d74a0fb1ce24a44eea8646.ics' resource_id=1 import_conditions='if_dates_free' from='today' until='any'] [booking-manager-import url='https://www.airbnb.com/calendar/ical/37269621.ics?s=37e8bdd1b379fc963a6abd6da8aa2ac5' resource_id=1 import_conditions='if_dates_free' from='today' until='any'] [booking-manager-import url='https://www.riparide.com/calendar/ical/2073-olive-cottage-at-hunter-river-retreat?s=oywJrhaXOwYd' resource_id=1 import_conditions='if_dates_free' from='today' until='any']

      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically accessing this page with booking import shortcode to start the import process. Or you can insert the import shortcode before booking form shortcode, so firstly the system will start the import process and only then show the booking form, when someone visits your page.

      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Kind Regards.

  5. Hi, we are using the Multiuser SingleSite 8.7.8 version. Several rural hotels appear on a single website. One of them wants to configure a specific payment method. Is it possible to assign it to a single user/hotel or has it to be configured for all of them?

    Best regards,

    Carlos

    • Hello.
      It's will be configured for all of them.

      If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  6. Hello,

    I have now activated two payments.
    Bank transfer and PayPal.
    If I now go into the bookings in the admin BAckend enter the payment amount and click send the customer gets an email.
    In this email is a link to the payment page.
    So far everything ok
    But
    If the customer clicks on this link he comes only back to my website without payment request or similar.
    What do I have to change where?

    Thanks in advance for the help.

    • Hello.

      You need correctly to configure bookingedit shortcode.

      1) At  the page, like this    http://www.server.com/edit/  you need to insert  the [bookingedit]  shortcode.

      2) then  at  the Booking > Settings General page i  Advanced section,  you need to  save  the URL to  this page http://www.server.com/edit/  for this option " URL to edit bookings".

      So please make new test booking and then test those edit links. 

  7. Hello,

    I'm using the Personal SingleSite version of your extension.
    I would like to know if it was possible to merge multiple bookings with from the same contact i.e. based on the email.
    It would be easier to for managing my calendar and sending reminders.

    Regards

    • Hello.
      It's possible with aggregate parameter in the booking resource selection shortcode.

      Example:
      [booking type=3 aggregate='3,4'] and [booking type=4 aggregate='3,4']
      Please check more here https://wpbookingcalendar.com/faq/shortcode-booking-form/

      aggregate
      possibility to show reserved days in one calendar from several booking resources. So it means that one calendar can aggregate dates from several booking resources. Usage: aggregate='2;4;5', where 2;4;5 – ID of booking resources. The ID of booking resources you can check at the Booking > Resources page.

  9. Hello,
    We are using a Business Medium license; our client is having problems regarding his reservations, as most of the days appear as full reserved (we configured it to have hourly reservations) but that doesnt match with the appointments made, there should be free slots to reserve.

    Site is:

    https://laboratoriogeneral-lgac.es/cita-previa/

    Could you please help us?

    Thanks in advance!

    • Hello.
      It's seems that you are using this instruction https://wpbookingcalendar.com/overview/#times-week-days
      for configuration of the different time slots for the different weekdays.
      Please note, in this case, you need to have this default section in the booking form configuration:
      [condition name="weekday-condition" type="weekday" value="*"] Default: [select rangetime "10:00 - 11:00" "11:00 - 12:00" "12:00 - 13:00" "13:00 - 14:00" "14:00 - 15:00" "15:00 - 16:00" "16:00 - 17:00" "17:00 - 18:00"] [/condition]
      Where you need to list all time slots that you are using in other conditions.
      System will detect available or unavailable time slots, based on this list just after loading. And based on this section system detect if some day fully booked or not.
      Please check more here https://wpbookingcalendar.com/faq/different-time-slots-selections-for-different-days/

      We will add improving of this feature to the TODO list for having it in future updates of plugin, but I can not say, when this feature will be implemented. Sorry.

      • Ok... im not sure if we are doing this correctly :/
        One of the resources we got with this issue is config like this:

        [calendar]

        Choose hour:
        [condition name="weekday-condition" type="weekday" value="0,6"]
        Weekend schelude: This test is only aviable in morning hours [select* rangetime "09:00 - 09:10" "09:10 - 09:20" "09:20 - 09:30" "09:30 - 09:40" "09:40 - 09:50" "09:50 - 10:00" "10:00 - 10:10" "10:10 - 10:20" "10:20 - 10:30" "10:30 - 10:40" "10:40 - 10:50" "10:50 - 11:00"]
        [/condition]

        [condition name="weekday-condition" type="weekday" value="1,2,3,4,5"]
        Monday to friday schelude: [select* rangetime "14:00 - 14:10" "14:10 - 14:20" "14:20 - 14:30" "14:30 - 14:40" "14:40 - 14:50" "14:50 - 15:00" "15:00 - 15:10" "15:10 - 15:20" "15:20 - 15:30" "15:30 - 15:40" "15:40 - 15:50" "15:50 - 16:00" "16:00 - 16:10" "16:10 - 16:20" "16:20 - 16:30" "16:30 - 16:40" "16:40 - 16:50" "16:50 - 17:00" "17:00 - 17:10" "17:10 - 17:20" "17:20 - 17:30" "17:30 - 17:40" "17:40 - 17:50" "17:50 - 18:00"] [/condition]

        Not sure why is this wrong or how could it be fixed, this seems to have both conditions.
        Can you check it out, please?
        Thank you

        • Hello.
          Try to use this:
          [calendar] Choose hour: [condition name="weekday-condition" type="weekday" value="*"] Default: [select rangetime "09:00 - 09:10" "09:10 - 09:20" "09:20 - 09:30" "09:30 - 09:40" "09:40 - 09:50" "09:50 - 10:00" "10:00 - 10:10" "10:10 - 10:20" "10:20 - 10:30" "10:30 - 10:40" "10:40 - 10:50" "10:50 - 11:00" "14:00 - 14:10" "14:10 - 14:20" "14:20 - 14:30" "14:30 - 14:40" "14:40 - 14:50" "14:50 - 15:00" "15:00 - 15:10" "15:10 - 15:20" "15:20 - 15:30" "15:30 - 15:40" "15:40 - 15:50" "15:50 - 16:00" "16:00 - 16:10" "16:10 - 16:20" "16:20 - 16:30" "16:30 - 16:40" "16:40 - 16:50" "16:50 - 17:00" "17:00 - 17:10" "17:10 - 17:20" "17:20 - 17:30" "17:30 - 17:40" "17:40 - 17:50" "17:50 - 18:00"] [/condition] [condition name="weekday-condition" type="weekday" value="0,6"] Weekend schelude: This test is only aviable in morning hours [select rangetime "09:00 - 09:10" "09:10 - 09:20" "09:20 - 09:30" "09:30 - 09:40" "09:40 - 09:50" "09:50 - 10:00" "10:00 - 10:10" "10:10 - 10:20" "10:20 - 10:30" "10:30 - 10:40" "10:40 - 10:50" "10:50 - 11:00"] [/condition] [condition name="weekday-condition" type="weekday" value="1,2,3,4,5"] Monday to friday schelude: [select rangetime "14:00 - 14:10" "14:10 - 14:20" "14:20 - 14:30" "14:30 - 14:40" "14:40 - 14:50" "14:50 - 15:00" "15:00 - 15:10" "15:10 - 15:20" "15:20 - 15:30" "15:30 - 15:40" "15:40 - 15:50" "15:50 - 16:00" "16:00 - 16:10" "16:10 - 16:20" "16:20 - 16:30" "16:30 - 16:40" "16:40 - 16:50" "16:50 - 17:00" "17:00 - 17:10" "17:10 - 17:20" "17:20 - 17:30" "17:30 - 17:40" "17:40 - 17:50" "17:50 - 18:00"] [/condition]

          • Hi!
            Adding this to the form makes the "change" between regular and weekend days correctly... but most of the days still appear as fully reserved when they are not.
            Is there a way to "clean" or reset that?

            Thank you so much for the help.

            • Hello.
              What exactly days and what bookings exist at those days ?
              Please send screenshots to to support @ wpbookingcalendar.com
              Kind Regards.

  10. Hello,
    i have a problem with the booking: when a user has a Email from Telekom like name.name@t-online.de he dont get the automatic response after the booking or other Mails. How can I fix this?

    Best wishes
    Michael

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.