Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Good morning,

    all the emails that arrive from the "LIBERO MAIL" ita service are not delivered, can you help me?

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

  2. fiplumbing.com
    fip123 to view
    navigate to Turn On / Turn Off

    1. I am looking to achieve a fairly simple configuration for my website:

    - Starting March 31st through May 31st Mon-Fri, there are 12 slots available a day that people can sign up for (they are not attached to a specific time).

    - Anyone can come on and schedule 1 of those 12 slots until there are no more. People do not have to pay money to reserve a slot, they just have to submit their information.

    2. There aren’t any basic controls to change the display fo the calendar / form. Do I have to have my developers do it? I really just want to make the calendar 2-3 x larger and display the sign up form on the right hand side of it.

    I purchased business medium single site license

  3. Hello,

    I have a problem with the form fields available for billing. Unfortunately I don't see all the fields that are available in my form. Only a few fields are available to me.

    Another question regarding invoicing. The pdf is sent automatically by email? Is it possible to edit an invoice and send it later?

    the fields found in my form : https://zupimages.net/viewer.php?id=21/07/msfk.png
    The fields proposed for billing : https://zupimages.net/viewer.php?id=21/07/7lnk.png

    thanks in advance
    regards

    • Hello.
      1) I do not sure that clearly understood about the issue with form fields.
      Please, note you can assign specific form fields to the specific billing form fields at the Booking > Settings > Payment page.
      Also please note, different payment systems can get the different number of form fields as pre-filled billing form fields from the booking form.
      If you have some other issue, please explain about it more detail. Please send the link to your page with booking form, where you are having the issue.

      2) Unfortunately, Booking Calendar does not support attachments in the emails and do not have some specific invoice system. It not possible to send the invoice, as pdf after the booking process. Sorry.
      Kind Regards.

      • thank you for your reply


        "Please, note you can assign specific form fields to the specific billing form fields at the Booking > Settings > Payment page.
        Also please note, different payment systems can get the different number of form fields as pre-filled billing form fields from the booking form."

        Sorry, I was not clear enough in my previous message. I have a problem with the choice of billing form fields visible in the drop-down list. I do not have all the fields from my booking form. adress, postal code, city are not visible but i need it (https://www.zupimages.net/viewer.php?id=21/07/7lnk.png).

        As you can see in this image (https://zupimages.net/viewer.php?id=21/07/msfk.png) , the fields exist in the booking form.

        Please send the link to your page with booking form, where you are having the issue.
        https://belleilecampervans.com/reservation/

        Thanks for your help.

        • Hello.
          System get fields from the “Standard form” at the Booking > Settings > Form page.
          So you need to be sure that the standard form contain all form fields that exist in any other custom booking form at the Booking > Settings > Form page.
          Kind Regards.

          • Thank you !!!

            It's ok now 🙂 An other problem, how i can edit a bill for all my reservation already done ?

              • i need to have a bill for each client for my accountant in pdf. But iam not sure to understand "billing" information" in paiement. I understand you do not have invoice system but how i can create invoice ? With stripe ?

                • Hello.
                  Booking Calendar have no  internal invoice system. You will be need to  use some other plugin  for invoicing.

                  Or you can reconfigure the email templates (at the Booking > Settings > Emails page),  for looking it like an invoice.

                  For example,  you can  reconfigure the "Payment request" email  template at the Booking > Settings > Emails page,  and then  send this email (as invoice) for your visitors from  the Booking Listing  page.
                  Kind Regards.

                  • Ok i understand... Thank you !

                    But why do you have billing for field in Booking > Settings > Payment page.

                    What is the interest of this form ?

                    • Hello.
                      It’s only for auto filling of bilking form fields by data from the booking form at the payment form after clicking on “Pay now” button.
                      Such fields will be auto filled in PayPal or Authorize.net systems, etc...

  4. Hello there;
    I am writing you from Turkey. During the plugin purchase phase, after entering our credit card information and clicking the button, your order has been canceled and we cannot make the form and purchase. Can you help with this, please! The plugin we want to buy; Business Large

    • Hello.
      We are using FastSpring as our authorized reseller. It means that you will be charged by FastSpring.

      If you have issues with declined cards at the payment page during purchase of the plugin, please try to use another payment method as PayPal.

      Otherwise please contact support of our authorized reseller FastSpring about your issue with payment: https://fastspring.com/consumer-support-form/
      Kind Regards.

  5. Good afternoon,

    we are using de MultiUser SingleSite 8.7.8 version of your software and are having some trouble trying to configure different aspects. One of them that is driving us mad is the editing of the content of the reservation fields in the form area. After a customer receives a booking confirmation/cancellation... mail, the [content] shortcode shows information which is of no use to us. We pretend to get this information as part of that shortcode:

    Nombre:[name]
    Apellidos:[secondname]
    Correo electrónico:[email]
    Teléfono:[phone]
    Dirección:[address]
    Adultos: [visitors]
    Niños: [children]
    Detalles: [details]
    Coste total: [cost]
    Fecha de entrada: [check_in_date]
    Fecha de salida: [check_out_date]

    But get a totally different content even having chosen the correct booking form.

    Besides, where on earth does the program get this info:

    You can change your booking in this page:

    Please, do not redirect us to your FAQ area. We need answers as this is not a cheap wp plugin.

    Best regards,

    Carlos

    • Hello.
      Please note, in the Booking Calendar MultiUser version each "regular user" have own custom configuration of the booking form, and "Content of booking fields data" form, that you show in your comment.
      That's why please recheck what booking resource having that booking. After this open the Booking > Resources page and recheck how is owner of that booking resource. After this login with this specific "regular user" and re-configure the "Content of booking fields data" form of this user at the Booking > Settings > Form page.
      Kind Regards.

  6. Hi

    i am thinking of upgrading the small business version but i want to know before if do it if any of the versions all me to do the following which i thought i could do with the small business.

    My client has an emergency plumbing business and wants to allow the customers to book emergency appointments using only 1 calendar because currently he is the only person that will be taking on the appointments and cant not over book himself otherwise he will have to disappoint some of the pending appointments.

    the appointment options are as follows:

    Plumbing Engineer £85
    Heating Engineer £95
    Gas Engineer £125

    each appointment is 2 hour slots.

    At the moment i have 3 resources with the 3 pricing options but each have separate calendars.

    Can you help and advice please?

    thanks

    • Hello.
      You can have these items:
      Plumbing Engineer £85 Heating Engineer £95 Gas Engineer £125
      as options in the select-box, and to have only one calendar.
      In the Booking Calendar Business Medium or higher versions possible to set the additional cost for the option selection in the select-boxes. In the Booking Calendar Business Medium or higher versions possible to configure additional costs for selected options in the select boxes or check boxes (such options can be hidden and checked by default). It's useful in case, if you need to add the tax cost or cleaning fee or any other additional cost for the booking. You can configure it at the Booking > Resources > Advanced cost page. Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
      Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/

      You can upgrade to the higher version of Booking Calendar from your existing version of plugin by clicking on the "Upgrade" menu item at the top right side of the General Booking Settings page in your admin panel.

      Kind Regards.

  7. Hi!
    In my particular case, I have a basketball court which can be booked in 3 different ways: full court and 2 half-courts for playing small matches in small teams.

    The question is.. Is there any Booking Calendar Plugin Version which can allow me control this situation:
    - If full court is booked, the 2 half courts options must be marked as non available.
    - If a half court is booked, the other half-court can be still booked and it can be avilable, but automatically the full court option has to be non available.

    I hope you can understand me and let me know is there is some way to carry this out using some version.

    I don't know if the conditionals option is available.

    Thank you very much.
    Antonio

    • Hello.

      Yes, it’s possible to make such configuration with aggregate parameter. Please check more here
      https://wpbookingcalendar.com/faq/shortcode-booking-form/

      I will explain it in example of booking separately rooms (your half courts) and entire house (your full court). Please note, all such separate properties will be have the separate booking forms with calendars at front-end side of your website. Its means that you can book entire house, or specific room at separate booking form.

      So in case if you want to show as unavailable some dates or times in all calendars (booking resources) if some booking was made in only one calendar (booking resources), so then it’s possible to configure it with “aggregate” parameter in the Booking Calendar shortcode ( its possible in all paid versions of Booking Calendar).

      Please check more about " aggregate " parameter in the Booking Calendar shortcode here: https://wpbookingcalendar.com/faq/shortcode-booking-form/
      This parameter make the dates in calendar unavailable if these dates was booked in some other booking resources.

      Example of your configuration :

      Booking resources at the Booking > Resources page:

      - House ( ID = 3 )
      - Room #1 ( ID = 4 )
      - Room #2 ( ID = 5 )

      And you need to insert the Booking Calendar shortcodes like this

      House
      [booking type=3 aggregate='4;5' ]

      - Room #1 ( ID = 4 )
      [booking type=4 aggregate='3' ]

      - Room #2 ( ID = 5 )
      [booking type=5 aggregate='3' ]
      ....

  8. Hi,

    I am trying to install booking calendar on my new site. Used it in the past and worked like a charm. But now the only calendar I see is in the backend. The front end only says "calendar loading", but does not load anything. Were do I go about it wrong?

    http://www.verandahaz.nl/reserveren

    • Hello.
      1) Please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      2) Otherwise It seems that you are using the old version of Booking Calendar and you have updated to the latest update of WordPress.
      Because of that you are having this issue. Please be sure to use the latest update of Booking Calendar 8.8
      It has to resolve the issue of not showing the calendar at the latest update of WordPress.
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      3) Finally, it can be because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If it does not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason for this issue.

      Kind Regards.

  9. Hey I cant hit the send button on my form from a laptop, only from a mobile device. Is there a way to fix this? rigandgrinds.com/tastings-cuppings

    • Hello.
      It's because of the CSS conflict with your theme.
      Please find in your theme this css code:
      .vc_custom_1613704999475 { margin-top: -75px !important; margin-left: 0px !important; }
      and replace it to this:
      .vc_custom_1613704999475 { margin-top: 0px !important; margin-left: 0px !important; }

      Please note, it's inline code in your theme, so it's somewhere in the settings of your theme. Please recheck it, or contact support of your theme to resolve this issue.
      Kind Regards.

  10. Hi again!

    First of all, thank you very much for your fast answer to my previous questions...

    Another question... I would like to know if in Small Business version I could set time slots with a 30min duration.

    I need to establish 30min time slots for booking but i think this option is not available.

    Waiting for your reply.

    • Hello.
      Yes, it's possible. You can configure time slots selection (with 30 minutes interval), for example:
      <p>Select Times:<br />[select rangetime "06:00 - 06:30" "06:30 - 07:00" "07:00 - 07:30" "07:30 - 08:00" "08:00 - 08:30" "08:30 - 09:00" "09:00 - 09:30" "09:30 - 10:00" "10:00 - 10:30" "10:30 - 11:00" "11:00 - 11:30" "11:30 - 12:00" "12:00 - 12:30" "12:30 - 13:00" "13:00 - 13:30" "13:30 - 14:00" "14:00 - 14:30" "14:30 - 15:00" "15:00 - 15:30" "15:30 - 16:00" "16:00 - 16:30" "16:30 - 17:00" "17:00 - 17:30" "17:30 - 18:00" "18:00 - 18:30" "18:30 - 19:00" "19:00 - 19:30" "19:30 - 20:00" "20:00 - 20:30" "20:30 - 21:00" "21:00 - 21:30"]</p>
      Or you can use start time selection and duration of time selection fields (duration will be 30 minutes). It's possible in the Booking Calendar Business Small or higher versions.

      Test it here https://bs.wpbookingcalendar.com/

      • And what about the price???

        Doesnthe plugin calculate automatically the cost for each 30 min slot??

        • Hello.
          You can set cost per 1 hour at the Booking > Settings > Payment page, and then configure costs at the Booking > Resources page.

          In case if you need to set the different cost for each 30 minutes interval, for example for 100 USD for 08:00 - 08:30 and 200 USD for 18:00 - 18:30m
          then it's possible in the Booking Calendar Business Medium or higher versions.
          In the Booking Calendar Business Medium or higher versions possible to configure additional costs for selected options in the select boxes or check boxes (such options can be hidden and checked by default). It's useful in case, if you need to add the tax cost or cleaning fee or any other additional cost for the booking. You can configure it at the Booking > Resources > Advanced cost page. Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
          Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/